TC
THAT COUCH PLACE Pretoria
Claimed Business
TC
THAT COUCH PLACE Pretoria
Claimed Business
9 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Review Distribution
2.8|9 Reviews
Jun '25 - May '26
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
5(50%)
4(0%)
3(0%)
2(0%)
1(50%)
Frequently Asked Questions About THAT COUCH PLACE Pretoria
THAT COUCH PLACE Pretoria has a TrustIndex of 0 out of 10 on Hellopeter, based on 9 reviews in the last 12 months. Hellopeter has tracked THAT COUCH PLACE Pretoria across 18 total reviews. How is the TrustIndex calculated? →
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDM
Dikeledi M
1 reviews | Active since Jan 2020
4 Mar 2026, 15:19
Stay away from That Couch Place!!!!!!
SAD 😞 Not happy at all. Worst customer service. I bought three headboards and one of them was faulty I had to organize transport to send it back. When they were done with the repairs they kept quiet I had to follow up with them and organize transport again to fetch it at my own cost. I bought from them AGAIN, two single beds this time. They delivered one, no communication I followed up yesterday they ignored me, today again they just blue ticked me. Never again. I received call from Vissie after they saw my review on Google. She fed me lies. Still haven't received my second bed. Hopefully I'll get help soon.
Helpful (0)
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Dikeledi M
1 reviews | Active since Jan 2020
4 Mar 2026, 15:19
Stay away from That Couch Place!!!!!!
SAD 😞 Not happy at all. Worst customer service. I bought three headboards and one of them was faulty I had to organize transport to send it back. When they were done with the repairs they kept quiet I had to follow up with them and organize transport again to fetch it at my own cost. I bought from them AGAIN, two single beds this time. They delivered one, no communication I followed up yesterday they ignored me, today again they just blue ticked me. Never again. I received call from Vissie after they saw my review on Google. She fed me lies. Still haven't received my second bed. Hopefully I'll get help soon.
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Replies (0)DM
Denise M
1 reviews | Active since Jan 2020
10 Jan 2026, 07:56
Poor quality of product and service
I bought a bed in march 2025 in December 2025 the springs started coming out, I contacted Monique on WhatsApp, completed and submitted the warranty form, they have still not responded
Helpful (0)
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Keitumetse T
1 reviews | Active since Jan 2020
22 Dec 2025, 15:08
Poor service, false advertising.
I bought a couch online on the 7th of December 2025, the couch was delivered on the 17th of December 2025. The couch didnt look like what I saw online when i was buying, false advertising. The quality and workmanship was very poor. The couch is so uncomfortable even for a 6 year old child. I sent them an email on the 18th of December 2025 and attached some pictures as proof of what i was complaining about. I am very disappointed as I did my due diligence and went through their reviews, return and refund policy before buying. I called them on the 19th to check if they received my email, after a few hours i got a whatsapp response saying i will get a refund after they have collected their couch but i will pay for the collection of the couch? I followed up with them to find out when they will be coming to collect their couch and they cant give me a specific date. Tell me why 4 days later this couch is still in my house? It’s literally filling up my space i cant go buy another couch because its taking up my space and inconveniencing me. Then I’m also expected to pay for collection/delivery when its their fault that they delivered something that is of poor quality and doesnt look anything like the picture on the website
Helpful (0)
|Replies (0)KT
Keitumetse T
1 reviews | Active since Jan 2020
22 Dec 2025, 15:08
Poor service, false advertising.
I bought a couch online on the 7th of December 2025, the couch was delivered on the 17th of December 2025. The couch didnt look like what I saw online when i was buying, false advertising. The quality and workmanship was very poor. The couch is so uncomfortable even for a 6 year old child. I sent them an email on the 18th of December 2025 and attached some pictures as proof of what i was complaining about. I am very disappointed as I did my due diligence and went through their reviews, return and refund policy before buying. I called them on the 19th to check if they received my email, after a few hours i got a whatsapp response saying i will get a refund after they have collected their couch but i will pay for the collection of the couch? I followed up with them to find out when they will be coming to collect their couch and they cant give me a specific date. Tell me why 4 days later this couch is still in my house? It’s literally filling up my space i cant go buy another couch because its taking up my space and inconveniencing me. Then I’m also expected to pay for collection/delivery when its their fault that they delivered something that is of poor quality and doesnt look anything like the picture on the website
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Replies (0)DM
Denise M
1 reviews | Active since Jan 2020
15 Dec 2025, 20:05
Not adhering to warranty
I purchased a bed in march 2025 which states has 15 year warranty, the spring is coming out, was asked to send through the warranty claim , which I did then chatted to Monique she said in 3 days they will come fetch the mattress, I asked where am I supposed to sleep until they repair it, never got a response
Helpful (0)
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Denise M
1 reviews | Active since Jan 2020
15 Dec 2025, 20:05
Not adhering to warranty
I purchased a bed in march 2025 which states has 15 year warranty, the spring is coming out, was asked to send through the warranty claim , which I did then chatted to Monique she said in 3 days they will come fetch the mattress, I asked where am I supposed to sleep until they repair it, never got a response
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Replies (0)KS
Kaylen S
1 reviews | Active since Jan 2020
27 Oct 2025, 16:07
Absolutely Excellent Quality Service
I would like to thank Monique and Gavin from That Couch Place for their Excellent service and great quality products. I would highly recommend their store and will continue to support this business. Absolutely grateful for such a wonderful company.
Helpful (0)
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Kaylen S
1 reviews | Active since Jan 2020
27 Oct 2025, 16:07
Absolutely Excellent Quality Service
I would like to thank Monique and Gavin from That Couch Place for their Excellent service and great quality products. I would highly recommend their store and will continue to support this business. Absolutely grateful for such a wonderful company.
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Replies (0)MN
Martin N
1 reviews | Active since Jan 2020
11 Sept 2025, 10:11
Excellent Service
I ordered beds and a coach from That Coach Place and their service was excellent. They went out of their way to get my delivery done and I am very happy with the product. Can really recommend them.
Helpful (0)
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Jansen E
1 reviews | Active since Jan 2020
14 Aug 2025, 05:42
Great Service and Products
I had gone on line to find local shops that sold furniture. I paid on Sunday and the rest was easy. I worked with Vissie and she was very knowledgeable, went out of her way to find out exactly what we wanted and gave us advise and to add she is a kind person in general. I highly recommend her and That Couch Place.
Helpful (0)
|Replies (0)JE
Jansen E
1 reviews | Active since Jan 2020
14 Aug 2025, 05:42
Great Service and Products
I had gone on line to find local shops that sold furniture. I paid on Sunday and the rest was easy. I worked with Vissie and she was very knowledgeable, went out of her way to find out exactly what we wanted and gave us advise and to add she is a kind person in general. I highly recommend her and That Couch Place.
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Replies (0)JH
Janandy H
1 reviews | Active since Jan 2020
14 Aug 2025, 05:29
That Couch Place: A Hidden Gem in Pretoria North
I recently discovered That couch place and was blown away by its incredible selection and exceptional service. This store is a treasure trove of stylish furniture and unique finds that cater to every taste. The moment we made contact with them, the staff was incredibly friendly, knowledgeable, and helpful without being overly pushy. They took the time to understand my preferences on my new couches and offered personalized recommendations on my mattress. The Couch Place is truly impressive, offering a diverse range of options from trendy pieces to timeless classics. I found myself drawn to the unique and high-quality items that set this store apart. I can't recommend them enough. It's a must-visit for anyone seeking a truly exceptional shopping experience. The combination of beautiful furniture or excellent customer service makes it a standout destination in Pretoria.
Helpful (0)
|Replies (0)JH
Janandy H
1 reviews | Active since Jan 2020
14 Aug 2025, 05:29
That Couch Place: A Hidden Gem in Pretoria North
I recently discovered That couch place and was blown away by its incredible selection and exceptional service. This store is a treasure trove of stylish furniture and unique finds that cater to every taste. The moment we made contact with them, the staff was incredibly friendly, knowledgeable, and helpful without being overly pushy. They took the time to understand my preferences on my new couches and offered personalized recommendations on my mattress. The Couch Place is truly impressive, offering a diverse range of options from trendy pieces to timeless classics. I found myself drawn to the unique and high-quality items that set this store apart. I can't recommend them enough. It's a must-visit for anyone seeking a truly exceptional shopping experience. The combination of beautiful furniture or excellent customer service makes it a standout destination in Pretoria.
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