UO
Urban Optik Scottburgh
Unclaimed Business
UO
Urban Optik Scottburgh
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#7
in Wellness & Beauty
NPS Score
0
Recommended: Unlikely
Review Distribution
5|1 Reviews
Jun '25 - May '26
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
5(100%)
4(0%)
3(0%)
2(0%)
1(0%)
Frequently Asked Questions About Urban Optik Scottburgh
Urban Optik Scottburgh has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Urban Optik Scottburgh across 5 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJJ
JOSEPH J
1 reviews | Active since Jan 2020
9 Jun 2025, 18:38
Experience
Thx Urban Optik for the new glasses. I'm 16 year old student with a poor eye sight but since I bought the glasses everything is so clear. I can see my future clearly. Big big shout out to Dinelia and Natanya for the best customer service ever. The management was too good. Thx ✌️
Helpful (0)
|Replies (0)JJ
JOSEPH J
1 reviews | Active since Jan 2020
9 Jun 2025, 18:38
Experience
Thx Urban Optik for the new glasses. I'm 16 year old student with a poor eye sight but since I bought the glasses everything is so clear. I can see my future clearly. Big big shout out to Dinelia and Natanya for the best customer service ever. The management was too good. Thx ✌️
0
Replies (0)MVE
Mary-Anne Van Eeden
1 reviews | Active since Jan 2020
17 Feb 2025, 09:56
Urban Optiks have no sense of Custoner or Client Satisfaction
From a good friendly efficient optician to one that is now totally useless. I had my eye tests done and a few days later i went and ordered and paid for my glasses in full. Two weeks later when I went to check on the progress of my glasses, it appeared that there was some issue about my glasses and that they had been sent to another lab for testing. When I asked what issue they could not tell me. I then asked for a delivery date and once again they could not tell me. I then asked for a refund as this was just not happening as it should. A week has gone by, and I am told that the head office can't give me a date when the refund will happen. My Whatsapp messages are being ignored and not answered. I have now contacted the head office in Cape Town of Urban Optiks who tell me that the Scottburgh branch is separate and any refunds will be paid out directly by the owners. I then contacted the owner who says these things take time but could not tell me when it will happen. How do they work or have they just decided that they will not refund me? When I ordered my glasses there was no discussion about when payment wiould be made, it was done there and then and in CASH I might add. They must think they can get away with treating their clients in this manner and we will just accept it. They need to remember that there is a Spec Savers in the same complex and I will have problems using their services again.
Helpful (0)
|Replies (0)MVE
Mary-Anne Van Eeden
1 reviews | Active since Jan 2020
17 Feb 2025, 09:56
Urban Optiks have no sense of Custoner or Client Satisfaction
From a good friendly efficient optician to one that is now totally useless. I had my eye tests done and a few days later i went and ordered and paid for my glasses in full. Two weeks later when I went to check on the progress of my glasses, it appeared that there was some issue about my glasses and that they had been sent to another lab for testing. When I asked what issue they could not tell me. I then asked for a delivery date and once again they could not tell me. I then asked for a refund as this was just not happening as it should. A week has gone by, and I am told that the head office can't give me a date when the refund will happen. My Whatsapp messages are being ignored and not answered. I have now contacted the head office in Cape Town of Urban Optiks who tell me that the Scottburgh branch is separate and any refunds will be paid out directly by the owners. I then contacted the owner who says these things take time but could not tell me when it will happen. How do they work or have they just decided that they will not refund me? When I ordered my glasses there was no discussion about when payment wiould be made, it was done there and then and in CASH I might add. They must think they can get away with treating their clients in this manner and we will just accept it. They need to remember that there is a Spec Savers in the same complex and I will have problems using their services again.
0
Replies (0)TI
Tony I
1 reviews | Active since Jan 2020
27 Jan 2025, 10:19
Lens issue
I have had a pair of glasses for about 18 months and the lenses have progressively become hazy on outside. I took them to the store and they sent them away. When I went back about 2 weeks later the glasses were back but I was told That the supplier used for these lenses are not used any more and new supplier did not accept responsibility. Everybody said they had not seen this issue I asked for a report and that is not forthcoming. Eventually I had a chat to the optometrist who promised to discuss with the directors. I said I would wait a week for feedback. She said It will be less than that. Today after a week I picked up my glasses and told them they had lost a customer and I would not recommend them to anybody.
Helpful (0)
|Replies (0)TI
Tony I
1 reviews | Active since Jan 2020
27 Jan 2025, 10:19
Lens issue
I have had a pair of glasses for about 18 months and the lenses have progressively become hazy on outside. I took them to the store and they sent them away. When I went back about 2 weeks later the glasses were back but I was told That the supplier used for these lenses are not used any more and new supplier did not accept responsibility. Everybody said they had not seen this issue I asked for a report and that is not forthcoming. Eventually I had a chat to the optometrist who promised to discuss with the directors. I said I would wait a week for feedback. She said It will be less than that. Today after a week I picked up my glasses and told them they had lost a customer and I would not recommend them to anybody.
0
Replies (0)SM
Sindy M
1 reviews | Active since Jan 2020
3 Dec 2024, 13:57
Dishonest- They Charged me R700 for R 100 eye test.
I visited this place to ask about eye-test as they have a big sign on the door which says Eye test R100. Before even explaining to me about this they asked if I had medical aid (why?) said yes and brought my card to show. All of a sudden they were up on their feet telling me about huge AMOUNTS of money that I have to pay up R20 000 for eye test and a pair of lenses. I was cornered and pressured. They eventually decided they were gonna scoop R 700 from my medical aid instead of R100 that is written on the door. That is being dishonest. Today I got a call from them asking me about the lenses I was suppossed to collect- which I know nothing about. That is being disorganized, or is that guilt catching up with you. Coz really will I ever say no to R100 EYE TEST AND ALLOW YOU TO TAKE R 700 INSTEAD??? INSULTING MY INTELLIGENCE LIKE THAT!! TREAT YOUR JOB WITH HONESTY AND INTEGRITY. DO NOT GO SCOOPING PEOPLE'S MONEY. LISTEN TO YOUR CUSTOMER, NO MEANS NO. DO NOT PUSH THEM AND TRY TO HAVE THE LAST WORD IS DISGUSTING
Helpful (0)
|Replies (0)SM
Sindy M
1 reviews | Active since Jan 2020
3 Dec 2024, 13:57
Dishonest- They Charged me R700 for R 100 eye test.
I visited this place to ask about eye-test as they have a big sign on the door which says Eye test R100. Before even explaining to me about this they asked if I had medical aid (why?) said yes and brought my card to show. All of a sudden they were up on their feet telling me about huge AMOUNTS of money that I have to pay up R20 000 for eye test and a pair of lenses. I was cornered and pressured. They eventually decided they were gonna scoop R 700 from my medical aid instead of R100 that is written on the door. That is being dishonest. Today I got a call from them asking me about the lenses I was suppossed to collect- which I know nothing about. That is being disorganized, or is that guilt catching up with you. Coz really will I ever say no to R100 EYE TEST AND ALLOW YOU TO TAKE R 700 INSTEAD??? INSULTING MY INTELLIGENCE LIKE THAT!! TREAT YOUR JOB WITH HONESTY AND INTEGRITY. DO NOT GO SCOOPING PEOPLE'S MONEY. LISTEN TO YOUR CUSTOMER, NO MEANS NO. DO NOT PUSH THEM AND TRY TO HAVE THE LAST WORD IS DISGUSTING
0
Replies (0)EJ
Eddie J
1 reviews | Active since Jan 2020
6 Jul 2024, 09:05
Brilliant Service
What can be said other than WOW what fantastic service. The entire team at Urban Optic Scottburgh are FANTASTIC and really deserve all the praise they receive. Well done, keep doing what you're currently doing and you can only go from strength to strength.
Helpful (0)
|Replies (0)EJ
Eddie J
1 reviews | Active since Jan 2020
6 Jul 2024, 09:05
Brilliant Service
What can be said other than WOW what fantastic service. The entire team at Urban Optic Scottburgh are FANTASTIC and really deserve all the praise they receive. Well done, keep doing what you're currently doing and you can only go from strength to strength.
0
Replies (0)