VZ
Vivobarefoot ZA
Claimed Business
VZ
Performance(last 12 months):
Ranked In Other
#2NPS Score
-100Unlikely
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSE
Stephanie E
1 reviews | Active since Jan 2020
2 Feb 2026, 18:15
Worst store experience at Vivobarefoot ZA
Terrible store experience. The staff treated me like I have never worn shoes before. They sales guy behind the counter could barely make eye contact with me. Said one thing then denied it in front of another colleague. Refused to order shoes for me. Spoke down to me. Said they were never going to bring my shoe size in again. Thanks to this store I will NEVER buy vivo shoes again. Never go back to this store. And I will tell everyone who terrible they treat their customers. Pure frustration when going into this store. Thank you Quinton for a ********** experience. Not the first time I have been treated like this. The staff assured me new stock would come I the end of January. Now they say end of March.
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Stephanie E
1 reviews | Active since Jan 2020
2 Feb 2026, 18:15
Worst store experience at Vivobarefoot ZA
Terrible store experience. The staff treated me like I have never worn shoes before. They sales guy behind the counter could barely make eye contact with me. Said one thing then denied it in front of another colleague. Refused to order shoes for me. Spoke down to me. Said they were never going to bring my shoe size in again. Thanks to this store I will NEVER buy vivo shoes again. Never go back to this store. And I will tell everyone who terrible they treat their customers. Pure frustration when going into this store. Thank you Quinton for a ********** experience. Not the first time I have been treated like this. The staff assured me new stock would come I the end of January. Now they say end of March.
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Peta C
1 reviews | Active since Jan 2020
26 Nov 2025, 16:53
Shame on you Vivobarefoot
We arrived from Johannesburg at Vivobarefoot Cape Town rang the bell, a lady came to the gate and literally looked at us like we landed from Mars. We said we had come to buy more shoes as ours were now old. She said its 2 minutes to 4 and we close at 4. So we said but please we want to buy some shoes. She was adamant that it was closing time and we had no choice but to leave. I have loved my shoes, I wear them every day. But this total lack of interest or effort to be pleasant and help was non existent. A bad sales women. Obviously you dont need the business. You are very fortunate in this economy. The good thing is people have other choices.
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Peta C
1 reviews | Active since Jan 2020
26 Nov 2025, 16:53
Shame on you Vivobarefoot
We arrived from Johannesburg at Vivobarefoot Cape Town rang the bell, a lady came to the gate and literally looked at us like we landed from Mars. We said we had come to buy more shoes as ours were now old. She said its 2 minutes to 4 and we close at 4. So we said but please we want to buy some shoes. She was adamant that it was closing time and we had no choice but to leave. I have loved my shoes, I wear them every day. But this total lack of interest or effort to be pleasant and help was non existent. A bad sales women. Obviously you dont need the business. You are very fortunate in this economy. The good thing is people have other choices.
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Replies (0)NM
Natalie M
1 reviews | Active since Jan 2020
29 Nov 2024, 06:14
Vivobarefoot capetown
I bought a pair of vivo from capetown online store. The shoes were too big. I had tried them on as one would. I sent them back straight away for an exchange. They told me they won’t exchange the shoes and are sending them back to me as it showed signs of being worn. I managed to get hold of the director in the UK who without any issues informed me that they would send me a brand new pair. Absolutely disgusting that Vivobarefoot SA refused to exchange the shoes!
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Natalie M
1 reviews | Active since Jan 2020
29 Nov 2024, 06:14
Vivobarefoot capetown
I bought a pair of vivo from capetown online store. The shoes were too big. I had tried them on as one would. I sent them back straight away for an exchange. They told me they won’t exchange the shoes and are sending them back to me as it showed signs of being worn. I managed to get hold of the director in the UK who without any issues informed me that they would send me a brand new pair. Absolutely disgusting that Vivobarefoot SA refused to exchange the shoes!
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Replies (0)AP
Anina P
1 reviews | Active since Jan 2020
19 Jun 2024, 10:15
Vivobarefoot ZA is a pathetic money hungry *****ed company
I paid over R3400 for a pair of Vivobarefoot shoes in Cape Town. It is starting to fall apart after 6 months and they are refusing to repair them or exchange them. Please do not buy your shoes from South Africa, My trainer bought her shoes from the UK, her shoes are almost a year old, it it is also starting to have the same problem, but the UK has no problem in either refunding her or sending her new shoes.
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Anina P
1 reviews | Active since Jan 2020
19 Jun 2024, 10:15
Vivobarefoot ZA is a pathetic money hungry *****ed company
I paid over R3400 for a pair of Vivobarefoot shoes in Cape Town. It is starting to fall apart after 6 months and they are refusing to repair them or exchange them. Please do not buy your shoes from South Africa, My trainer bought her shoes from the UK, her shoes are almost a year old, it it is also starting to have the same problem, but the UK has no problem in either refunding her or sending her new shoes.
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Replies (0)MS
Mohamed S
1 reviews | Active since Jan 2020
5 Mar 2024, 01:43
Tedious and Frustrating refund process
The website looks good and they are on the ball with deliveries but please be careful should you choose a refund as this can take up to a few weeks and is very frustrating.
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Heather M
1 reviews | Active since Jan 2020
6 Feb 2024, 20:01
Vivo Barefoot Magna Forest Esc hiking boots
I am a member of the Come Hike and Cape Peninsula Ramblers hiking groups, as well as participating in the 24in 2024 Peak Challenge. I love my Vivo Barefoot Magna Forest Esc L Bracken Lime Leather hiking boots. I love the way they look. I love the way they perform, and I love their Michelin grip. My shoes have carried me in comfort and style on multiday hikes like the Tsitsikama trail in Nature’s Valley, and many rugged day hikes around Table Mountain, Silvermine and Cape Point, Cape Town. There is, however, a design defect, which radically shortens the life of this tough wearing expensive boot. The sole is stitched to the boot. The stitches are on the outside of the boot where they are exposed to rugged terrain. This is a design defect. A hiking boot is built for hard wearing mountain climbing. These conditions are not suitable for exposed thread. Within 2 months the stitches began to erode, causing the sole to come away from the boot. While the sole may be glued on to the boot, the stitches hold the sides of the sole to the boot. Without the stitches, the sole separates from the boot, creating a gap where little sticks, stones and sand collect, making the gap wider. When walking in wet conditions, water seeps into the gap and compromises the water-resistant quality. Also, this semi-loose sole could prove to be a tripping hazard. Please can you address the design defect in my boots. I tried to address this in person at the Vivo Barefoot Cavendish, Cape Town branch. The response was hostile and unpleasant. Without looking at the purchase date on my slip, I was told I was not within the 6 months warranty period. My slip proves otherwise. The assistant was defensive, and her parting remark was ‘Well, every shoe has it’s flaw’. This is an unfortunate comment to make while working for a high-end, performance and lifestyle shoe brand. Looking forward to your response. With kind regards, Heather
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Heather M
1 reviews | Active since Jan 2020
6 Feb 2024, 20:01
Vivo Barefoot Magna Forest Esc hiking boots
I am a member of the Come Hike and Cape Peninsula Ramblers hiking groups, as well as participating in the 24in 2024 Peak Challenge. I love my Vivo Barefoot Magna Forest Esc L Bracken Lime Leather hiking boots. I love the way they look. I love the way they perform, and I love their Michelin grip. My shoes have carried me in comfort and style on multiday hikes like the Tsitsikama trail in Nature’s Valley, and many rugged day hikes around Table Mountain, Silvermine and Cape Point, Cape Town. There is, however, a design defect, which radically shortens the life of this tough wearing expensive boot. The sole is stitched to the boot. The stitches are on the outside of the boot where they are exposed to rugged terrain. This is a design defect. A hiking boot is built for hard wearing mountain climbing. These conditions are not suitable for exposed thread. Within 2 months the stitches began to erode, causing the sole to come away from the boot. While the sole may be glued on to the boot, the stitches hold the sides of the sole to the boot. Without the stitches, the sole separates from the boot, creating a gap where little sticks, stones and sand collect, making the gap wider. When walking in wet conditions, water seeps into the gap and compromises the water-resistant quality. Also, this semi-loose sole could prove to be a tripping hazard. Please can you address the design defect in my boots. I tried to address this in person at the Vivo Barefoot Cavendish, Cape Town branch. The response was hostile and unpleasant. Without looking at the purchase date on my slip, I was told I was not within the 6 months warranty period. My slip proves otherwise. The assistant was defensive, and her parting remark was ‘Well, every shoe has it’s flaw’. This is an unfortunate comment to make while working for a high-end, performance and lifestyle shoe brand. Looking forward to your response. With kind regards, Heather
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Replies (0)CL
Cronje L
1 reviews | Active since Jan 2020
5 Feb 2024, 09:35
NOT AS ADVERTISED ON THEIR SITE
I bought a pair of shoes online which had a red tag ontop of each shoe. When i organized return, they admitted that they checked their website and saw that my shoe doesnt have the red label. It is a big deal as it's for a wedding but seeing I didnt want to go through schlepp of returning it, I kept the shoes instead. The person at Vivobarefoot also assured me that they would change the advertising on the website. That was last week. I just checked to see if theyve changed it but they haven't. So be very careful before you buy. Contact them first to see if they will be sending the EXACT same product. Ill definitely never buy fr9m Vivo again.
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Cronje L
1 reviews | Active since Jan 2020
5 Feb 2024, 09:35
NOT AS ADVERTISED ON THEIR SITE
I bought a pair of shoes online which had a red tag ontop of each shoe. When i organized return, they admitted that they checked their website and saw that my shoe doesnt have the red label. It is a big deal as it's for a wedding but seeing I didnt want to go through schlepp of returning it, I kept the shoes instead. The person at Vivobarefoot also assured me that they would change the advertising on the website. That was last week. I just checked to see if theyve changed it but they haven't. So be very careful before you buy. Contact them first to see if they will be sending the EXACT same product. Ill definitely never buy fr9m Vivo again.
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Monique H
1 reviews | Active since Jan 2020
4 Feb 2024, 12:15
FRIENDLY AND EXCELLENT SERVICE
I was hesitant to buy shoes online because I have always battled to find shoes that fit me when trying them on, let alone just choosing something online, but I decided to give Vivobarefoot shoes a try as they guaranteed a full refund if the shoes didn't fit and were returned in the original condition. They helped me by email with choosing the right size and when I received them and they felt too big, they arranged for them to be collected and swopped out for a smaller size. Very friendly and helpful staff.
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Monique H
1 reviews | Active since Jan 2020
4 Feb 2024, 12:15
FRIENDLY AND EXCELLENT SERVICE
I was hesitant to buy shoes online because I have always battled to find shoes that fit me when trying them on, let alone just choosing something online, but I decided to give Vivobarefoot shoes a try as they guaranteed a full refund if the shoes didn't fit and were returned in the original condition. They helped me by email with choosing the right size and when I received them and they felt too big, they arranged for them to be collected and swopped out for a smaller size. Very friendly and helpful staff.
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