MH
Monique H
Active since Nov 2011
14
Reviews
0
Industries
Reviews
14 reviews17 months ago
Fantastic service and app
I received a sms when they collected what needed to be delivered with a link to confirm my delivery address. I received another sms on the day of delivery advising who would do the delivery. Later I received another sms when driver was about 5 minutes away to say that he was on his way. This also showed on a map exactly where he was. I went to my gate and he arrived at the same time. So much better than those couriers which arrive at my gate and hoot, and hoot while waiting to gather one's keys and go to the gate! Congratulations Courierit!
0 replies
18 months ago
**** CALL
I received a cold call from someone saying that he is calling from African Credit Union (+27 877031126) and that I am being overcharged by my creditors. Firstly, in order to assist me he needed my ID number!!! This man put the phone down as soon as I said "No, I don't give my ID number to anyone"...
0 replies
27 months ago
FRIENDLY AND EXCELLENT SERVICE
I was hesitant to buy shoes online because I have always battled to find shoes that fit me when trying them on, let alone just choosing something online, but I decided to give Vivobarefoot shoes a try as they guaranteed a full refund if the shoes didn't fit and were returned in the original condition. They helped me by email with choosing the right size and when I received them and they felt too big, they arranged for them to be collected and swopped out for a smaller size. Very friendly and helpful staff.
0 replies
27 months ago
Checkers Sixty60 - EXCELLENT SERVICE
I was very hesitant to try the Sixty60 delivery service because when the packers in Checkers pack everything (bread and vegetables) so that it gets squashed! Last month I fractured my knee and can no longer drive around and decided to give it a try. It has taken a while for me to get used to the App but the service is unbelievable! The drivers are always on time, neat and presentable and friendly. I now get the freshest fruit and vegetables and everything is packed so well. No more squashed bread and fruit.
0 replies
61 months ago
EXTREMELY FRUSTRATED CLIENT
Order placed on: 19 Mar 2021 3:36:48 PM. - Order ID: CZXW-322-B590. Order status: Stock on order. Latest expected shipping date: 05 Apr 2021 I followed up by email on Tuesday morning, 6 April to find out the status of my order and when I can expect delivery of my order. I received a reply at 8:10 today, Thursday which did not address my questions. "Hello, Thanks for contacting Loot.co.za. We sincerely apologise for the delay in dispatching your order. We would like to assure you that we do our best to ensure that all orders are dispatched on schedule. We can certainly say that the absolute majority of orders are dispatched within the usual provided. Items that are listed on the website as "usually dispatched within...." are currently in stock at our suppliers, and should be dispatched within the timeframe provided. The information on our website will show the latest stock information we have from our suppliers. Unfortunately, it is impossible to guarantee that they will definitely arrive within this time, as there are many factors that affect the time taken, and usually these factors are out of our control. For example, stock can get sold out suddenly, there can be delays with the delivery to us, and items are damaged or not included in deliveries. We do monitor our orders to try and minimise such delays, and will keep our customers updated if we aren't able to dispatch on schedule. Please do let us know if we can be of further assistance. Have a wonderful day further. Did I resolve your query? Yes No?" I responded NO, with the following comments: "I asked a question, i.e. for an UPDATE ON THE PROGRESS OF MY ORDER. I received a long apologetic email telling me of all the reasons as to why the order could be delayed and was advised "We do monitor our orders to try and minimise such delays, and will keep our customers updated if we aren't able to dispatch on schedule.". My order was initially supposed to be received today or tomorrow, but nobody has advised me of any delay. There still has been no update on the Loot website. - Are you able to get the stove from Univa or not? - When can I expect it to be despatched / delivered? - Alternatively, must I look for it elsewhere & request a refund from Loot? Kindly answer my questions about MY ORDER. Monique Holford monique122@live.com" I also sent another email to info@loot.co.za and support@loot.zohodesk.com "Hello again, This item is in stock at HiFi Corporation and will take between 2 and 5 days to deliver to me. https://www.hificorp.co.za/univa-600mm-4-burner-gas-stove-black-ug015 If you are unable to respond to me and/or deliver this item to me within the same time frame, kindly refund the R3,999.00 to my credit card and I will order it from HiFi Corporation instead. Regards, Monique Holford 083 263 0093" to which I received another automated reply. PLEASE COULD A PERSON RESPOND TO MY QUERY OR ASSIST ME WITH A REFUND.
0 replies
64 months ago
INVOICE ISSUED FOR INCORRECT LARGER CONTRACT
I received a call from Kubashnee to upgrade my MTN contract. She appeared to be very efficient and got all the details correct - MTN Mega Talk M with 2 Gigs data, 500 Minutes - 250 All-Net Minutes & 250 On-Net Minutes. This is what has come through on the phone, however, my invoice arrived a day later stating that I have taken the MTN Mega Talk L for R399 - R100 pm more than the contract I requested. The first thing I knew that Kubashnee was not employed by MTN, but by Mobilesplus, was when I called the Customer Care number she gave me to call should I have any problems. To add insult to injury I now have to pay for calls to correct their error. The lady who answered the call told me "the only way to fix it is to cancel the contract and then I must take a new contract." She has reported the error but can not tell me when it will be fixed as MTN has a backlog!!! But it will be cancelled.... When? This phone is used for business and I can not afford to find myself on the road a month or more down the line unable to make calls.
0 replies
64 months ago
DREADFUL SERVICE
I received a call from Kubashnee to upgrade my MTN contract. She appeared to be very efficient and got all the details correct, however, my invoice arrived a day later with the incorrect contract with a higher cost! The first thing I knew that she was not employed by MTN was when I called the Customer Care number she gave me should I have any problems. To add insult to injury I now have to pay for calls to correct their error. The lady who answered the call said "the only way to fix it is to cancel the contract and then take a new contract." She has reported the error but can't tell me when it will be fixed as MTN has a backlog!!! But it will be cancelled....
0 replies
65 months ago
Extremely frustrated and disappointed
I called to upgrade my contract on 13 November 2020. I initially asked to upgrade to a MTN Mega Talk M at R299.00 pm. As I am on a tight budget I realised that the Small contract would suffice and just before finalising the upgrade I requested to change the contract to the SMALL contract at R199.00 pm. I initially asked to change it to the MTN Mega Gig Small, and realising my mistake, said “No, no, I mean the Talk / Voice Small”. I need minutes, air time, NOT data. The contract was issued and I received a contract which said 24 months, Gigs which I assumed was for the first number I requested to upgrade, namely 063 457 2896. - I have not received a contract for the upgrade of 0634572896, however, it appears to have been issued correctly. I waited for my Talk S contract to arrive, but it never did. I later saw that my phone had more than 20 Gigs of data! I again called MTN on the 24th November and was told that Lindiwe issued the contract and the matter would be escalated to Lindiwe who would call me back – my reference number was 1-3802537. No one has called me back. I tried calling several times where the phone would ring and ring and then I would be cut off. On the 2nd December I received a call from a lady regarding the migration of my number 0838450364 to prepaid, and I then queried the progress of correcting the contract from Data to Talk on 0832630093. The lady looked at the system and said that the matter had been escalated and I should wait for the phone call. On Friday, 12 December, I again called MTN and went through to Customer Care. I was told that I must call Cancellations to cancel the contract and then I must take out a new contract. When I called Cancellations I was told that they would have to refer the matter to Retentions, but due to a problem with the lines she could not transfer me. My reference number now is 1-2954163026. I also sent an email to the Retentions Department on Friday, 12 December to which I also have received no reply. Over a month has passed since I first requested the upgrade. I would be extremely grateful for the upgrade to be correctly issued as a MTN Mega Talk S at R199.00 pm especially as I no longer have any minutes left. I also still have not received the contract for 0634572896. Regards, Monique Holford 083 263 0093
0 replies
68 months ago
EXTREMELY FRUSTRATED WITH INCORRECT INFORMATION & POOR SERVICE SYSTEMS
I want to add the Trauma Benefit to my new Discovery Primary Care policy. My acceptance document shows the Financial advisjer's telephone number (W) 0115292888 and Email address noaddress@noaddress.co.za !!! I started by logging into my Discovery profile and going to the Primary Care benefit pages. Nowhere does it show where I can request to add the Trauma benefit. I then sent a Whatsapp message to Ask Discovery to which I received the following reply: "I'm sorry, I couldn't process this message. Please ask me a question and I'll try to find an answer." I asked: "Add Trauma benefit to Primary care" to which it just advised what the Trauma benefit are & gave me a link https://www.discovery.co.za/portal/individual/cover-for-trauma which again just advises what is covered by the benefit. In desperation I tried calling the "Financial adviser's telephone number 0115292888" to which I was advised: due to Covid-19..... Please support our efforts by first using our digital channels, Discovery BOT or... We are experiencing large call volumes... We are experiencing large call volumes.... Please, I am EXTREMELY FRUSTRATED BY YOUR SYSTEMS. Could you possibly institute a Client Service CHAT system like the one that FNB Bank has. I log into my banking profile and type a query / request to open / close an account and one of the client service representatives replies when they get to my query. SIMPLE. I do not have to deal with a stupid AI BOT, am not kept holding on indefinitely to a telephone call, and do not have to deal with poor sound quality because staff are working from home. I eventually got through to a live person and was told to email "primarycareadmin@discovery.co.za". It would have been SO much easier if I had been given the correct information on my acceptance document.
106 replies
71 months ago
Excellent service
Just paid an account online & was amazed at how easy and quick it was to make payment through PayFast.
0 replies
Review Distribution
5 Star
5 (35.714285714285715%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (64.28571428571429%)