Adept ICT
Claimed Business
|0 Reviews (last 12 months)|This business does not respond to reviews
Adept ICT
Claimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Logan W
1 reviews | Active since Jan 2020
7 Jul 2022, 07:10
Always online and amazing customer support.
In over 4 years with Adept ICT on their fiber to the home packages, we have had a total downtime of less than an hour. I believe the longest we've been without internet access was around 20 minutes. I highly recommend Adept ICT.
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Logan W
1 reviews | Active since Jan 2020
7 Jul 2022, 07:10
Always online and amazing customer support.
In over 4 years with Adept ICT on their fiber to the home packages, we have had a total downtime of less than an hour. I believe the longest we've been without internet access was around 20 minutes. I highly recommend Adept ICT.
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Robert D
1 reviews | Active since Jan 2020
19 Aug 2021, 10:38
Charged for services not rendered
Adept billed me while I was not set up with for connectivity, meaning that we have not used any service from as of yet. At first the process was at a standstill due to an active line with Vumatel for a previous tenant, once Vumatel activated our line we had issues with setting up our connection and later discovered our router was incompatible for connection that’s where the process stopped. We have never used Adept ICT service but we were billed and threatened with attorneys.
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Robert D
1 reviews | Active since Jan 2020
19 Aug 2021, 10:38
Charged for services not rendered
Adept billed me while I was not set up with for connectivity, meaning that we have not used any service from as of yet. At first the process was at a standstill due to an active line with Vumatel for a previous tenant, once Vumatel activated our line we had issues with setting up our connection and later discovered our router was incompatible for connection that’s where the process stopped. We have never used Adept ICT service but we were billed and threatened with attorneys.
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Jananda P
1 reviews | Active since Jan 2020
23 Jun 2021, 21:10
A RARE find - 5 star services and support
Great service and customer support in all departments. Had an issue with my fibre line (Vumatel). Adept was really trying to fix the issue, wish I could say the same of Vumatel. Adept even gave me credit (after I asked) for the 9 days I was without internet even if it wasn't their 'mistake'.
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Jananda P
1 reviews | Active since Jan 2020
23 Jun 2021, 21:10
A RARE find - 5 star services and support
Great service and customer support in all departments. Had an issue with my fibre line (Vumatel). Adept was really trying to fix the issue, wish I could say the same of Vumatel. Adept even gave me credit (after I asked) for the 9 days I was without internet even if it wasn't their 'mistake'.
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Anonymous
1 reviews | Active since Jan 2020
7 Jul 2020, 13:01
Excellent efficient and speedy service
One word... WOW! These guys blew my socks off during my fibre order (FTTH). After going through the motions of getting quotes and prices, my friend recommended them and I am not disappointed. The fibre was installed almost immediately (think it was like 5 days later). The router was delivered the same day they installed the fibre and that same night I was streaming netflix. And their prices are great! Thanks for the excellent service Rory!
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Anonymous
1 reviews | Active since Jan 2020
7 Jul 2020, 13:01
Excellent efficient and speedy service
One word... WOW! These guys blew my socks off during my fibre order (FTTH). After going through the motions of getting quotes and prices, my friend recommended them and I am not disappointed. The fibre was installed almost immediately (think it was like 5 days later). The router was delivered the same day they installed the fibre and that same night I was streaming netflix. And their prices are great! Thanks for the excellent service Rory!
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Ashley P
1 reviews | Active since Jan 2020
1 May 2020, 18:21
**** Service
I am paying for a 10 Meg download speed and Adept cannot even give me a 1 meg ...WHY do you expand your clientele if you cant even service your current clients ??? Adept there are plenty of other ISP's out there, When ever you call the support line they blame Octotell :-( ..my contract is with you ADEPT and not with OCTOTEL so stop using excuses and fix the damn problem
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Ashley P
1 reviews | Active since Jan 2020
1 May 2020, 18:21
**** Service
I am paying for a 10 Meg download speed and Adept cannot even give me a 1 meg ...WHY do you expand your clientele if you cant even service your current clients ??? Adept there are plenty of other ISP's out there, When ever you call the support line they blame Octotell :-( ..my contract is with you ADEPT and not with OCTOTEL so stop using excuses and fix the damn problem
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Wesley P
1 reviews | Active since Jan 2020
11 Nov 2019, 16:32
Downtime but no Comms ???
AdeptIT is my fibre service provider. On Sunday morning (10/11/2019) I had issues with streaming content on Youtube , Netflix etc (I noticed the issue at 06:50). Called the support number and was informed by the guy on support that they were aware of an issue affecting streaming. My cell number was noted and I was promised to be informed when the issue was resolved. At 4pm i had not heard back from them so decided to call them back. Was told their 'engineers' were busy looking at the issue, and i would definitely be informed when the issue was resolved. At 6:30pm, I decide to try streaming, and the issue was resolved. No notification. This was essentially downtime for an entire day, and not a SINGLE notification was sent out to customers. Extremely unprofessional and disappointing service.
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Wesley P
1 reviews | Active since Jan 2020
11 Nov 2019, 16:32
Downtime but no Comms ???
AdeptIT is my fibre service provider. On Sunday morning (10/11/2019) I had issues with streaming content on Youtube , Netflix etc (I noticed the issue at 06:50). Called the support number and was informed by the guy on support that they were aware of an issue affecting streaming. My cell number was noted and I was promised to be informed when the issue was resolved. At 4pm i had not heard back from them so decided to call them back. Was told their 'engineers' were busy looking at the issue, and i would definitely be informed when the issue was resolved. At 6:30pm, I decide to try streaming, and the issue was resolved. No notification. This was essentially downtime for an entire day, and not a SINGLE notification was sent out to customers. Extremely unprofessional and disappointing service.
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