AP
Amici Pizzeria
Unclaimed Business
AP
Amici Pizzeria
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
#14Ranked In Restaurants & Food
0 NPSUnlikely
Ranking
#14
in Restaurants & Food
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceBB
Brandon B
1 reviews | Active since Jan 2020
28 Jun 2023, 10:05
************, Verbal Abuse, Tresspassing, Poor Management accointability, poor food quality
What a horrible experience: Been verbally abused by staff, intimidated and victimized in my own complex, found their staff trespassing and opening my house doors. Management screamed at me ad defamated me infront of the entire Restaurant clientel. Met with management as I refused to pay my bill untill the matter was resolved. Caught staff belittling and gossiping about clients in Shona, their staff cry to clientelle about their own poor workenvironments etc. The food is not up to standard as I have complained before, nothing came from it. I am still being victimized and my request to act on the matter fell on deaf ears. Considering openong a case of defamation and trespassing. Found one of the staff members eating with their hands, on the bar out of a clients plate - mentioned this to management, no response. The facility os very unwelcoming, blasting music and the staff having parties in the back kitchen leaving the entire facility unsupervised. I am settling my bill today, but not ever again. Thank you.
Helpful (0)
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Brandon B
1 reviews | Active since Jan 2020
28 Jun 2023, 10:05
************, Verbal Abuse, Tresspassing, Poor Management accointability, poor food quality
What a horrible experience: Been verbally abused by staff, intimidated and victimized in my own complex, found their staff trespassing and opening my house doors. Management screamed at me ad defamated me infront of the entire Restaurant clientel. Met with management as I refused to pay my bill untill the matter was resolved. Caught staff belittling and gossiping about clients in Shona, their staff cry to clientelle about their own poor workenvironments etc. The food is not up to standard as I have complained before, nothing came from it. I am still being victimized and my request to act on the matter fell on deaf ears. Considering openong a case of defamation and trespassing. Found one of the staff members eating with their hands, on the bar out of a clients plate - mentioned this to management, no response. The facility os very unwelcoming, blasting music and the staff having parties in the back kitchen leaving the entire facility unsupervised. I am settling my bill today, but not ever again. Thank you.
0
Replies (0)GK
Gulshan K
1 reviews | Active since Jan 2020
19 Feb 2022, 04:45
Great service and good value for money.
Best Pizza spot in town, great service, amazing staff and well priced tasty pizza. Thin bases and a wood fire oven make for very yasty pizzaz. If you in the area, its definitely worth visit
Helpful (0)
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Gulshan K
1 reviews | Active since Jan 2020
19 Feb 2022, 04:45
Great service and good value for money.
Best Pizza spot in town, great service, amazing staff and well priced tasty pizza. Thin bases and a wood fire oven make for very yasty pizzaz. If you in the area, its definitely worth visit
0
Replies (0)NS
Nitesh S
1 reviews | Active since Jan 2020
31 Jan 2021, 10:51
Bad Management and Service - Amici
Amici at the Blyde was first delayed with our order which now delayed our Spa treatment . Then to find out I had been charged R100 extra when I tapped my card to pay . Bear in mind my phone was not with me as it was dead . I then called the manager ( Madison ) and we both confirmed that this is really what had happened . I did take it as a mistake that happened by their staff . Unfortunatley they have not rectified it and are making it seem as if it is my fault . I do have all the proof from messages .No good customer service experienced at all . Its not that much about the R100 ,its about customer service and business ethics which they lack.
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Nitesh S
1 reviews | Active since Jan 2020
31 Jan 2021, 10:51
Bad Management and Service - Amici
Amici at the Blyde was first delayed with our order which now delayed our Spa treatment . Then to find out I had been charged R100 extra when I tapped my card to pay . Bear in mind my phone was not with me as it was dead . I then called the manager ( Madison ) and we both confirmed that this is really what had happened . I did take it as a mistake that happened by their staff . Unfortunatley they have not rectified it and are making it seem as if it is my fault . I do have all the proof from messages .No good customer service experienced at all . Its not that much about the R100 ,its about customer service and business ethics which they lack.
0
Replies (0)GF
Genevieve F
1 reviews | Active since Jan 2020
15 Dec 2020, 06:19
Excellent staff
I would like to send my highest compliments to Manager of Amsterdam estate Amici (Olivedale), Tinashe, and waitron Samantha. They are pleasant and welcoming, and are very well respected in our complex. They have become part of our family, and are always ready with a smile and some conversation. Everything always runs smoothly, and we always feel like welcome clients. They are a real asset to the Amici franchise
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Genevieve F
1 reviews | Active since Jan 2020
15 Dec 2020, 06:19
Excellent staff
I would like to send my highest compliments to Manager of Amsterdam estate Amici (Olivedale), Tinashe, and waitron Samantha. They are pleasant and welcoming, and are very well respected in our complex. They have become part of our family, and are always ready with a smile and some conversation. Everything always runs smoothly, and we always feel like welcome clients. They are a real asset to the Amici franchise
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
27 Jul 2017, 08:00
Bad attitude and service
<p>Dianne(estate manager or owner) at Amici @the William is exceptionally rude, racist and unprofessional.</p> <p>I had made a booking for a birthday party which her staff messed up 3 times, and I had to follow up with them each time to see if they had corrected their errors. The level of unprofessionalism is shocking and just purely disgusting-from the rude and unfriendly staff to Dianne herself who thought I was one of her black employees and she could dictate terms and conditions to me when I am the client. She thinks I am some complacent black with no money, who cannot afford to pay a measly R500 booking fee when in actual fact I will be spending way more than R500 for the party overall!</p> <p> </p> <p>She is a coward on top of that, because when I call she does not answer the phone and wants to send emails full of attiitude and that are unprofessional. DISGUSTING ,to say the least or is that just how you treat Black clientele only?</p> <p> </p> <p>Will never support their business ever again!</p> <p> </p>
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Anonymous
1 reviews | Active since Jan 2020
27 Jul 2017, 08:00
Bad attitude and service
<p>Dianne(estate manager or owner) at Amici @the William is exceptionally rude, racist and unprofessional.</p> <p>I had made a booking for a birthday party which her staff messed up 3 times, and I had to follow up with them each time to see if they had corrected their errors. The level of unprofessionalism is shocking and just purely disgusting-from the rude and unfriendly staff to Dianne herself who thought I was one of her black employees and she could dictate terms and conditions to me when I am the client. She thinks I am some complacent black with no money, who cannot afford to pay a measly R500 booking fee when in actual fact I will be spending way more than R500 for the party overall!</p> <p> </p> <p>She is a coward on top of that, because when I call she does not answer the phone and wants to send emails full of attiitude and that are unprofessional. DISGUSTING ,to say the least or is that just how you treat Black clientele only?</p> <p> </p> <p>Will never support their business ever again!</p> <p> </p>
0
Replies (0)AS
Anya S
1 reviews | Active since Jan 2020
19 Oct 2015, 08:59
Great Customer Service and Amazing Food
It was a Friday night, I was starving. My boyfriend and I decided to try something new and Googled pizzerias in Bryanston. After finding Amici's amazing menu, we decided to give it a try. The pizza would be delivered in 30 min according to the lady on the phone. 35 min later I called her and asked where the pizza was, she assured me the gent was on his way and would let me know where he is. She called me back 10min later and said the gent was in my road. About 10 min after that (now furious and starving) I called them back and told them to keep the order as I have now waited long enough. I mailed the store and Dianne was kind enough to respond to me and apologized, the gent had gone to the wrong area, with the same street name. She assured me that I could call any time and they would make it up to me. 2 weeks had passed and I had not ordered. After confirming with Dianne that I still would like the pizza, she assured me that Erik would be ready when I call. Erik was on top of his game, calling me first to take my order and called me after our pizza was delivered (at no cost to us) Impeccable service, immaculate food! THANK YOU!!
Helpful (0)
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Anya S
1 reviews | Active since Jan 2020
19 Oct 2015, 08:59
Great Customer Service and Amazing Food
It was a Friday night, I was starving. My boyfriend and I decided to try something new and Googled pizzerias in Bryanston. After finding Amici's amazing menu, we decided to give it a try. The pizza would be delivered in 30 min according to the lady on the phone. 35 min later I called her and asked where the pizza was, she assured me the gent was on his way and would let me know where he is. She called me back 10min later and said the gent was in my road. About 10 min after that (now furious and starving) I called them back and told them to keep the order as I have now waited long enough. I mailed the store and Dianne was kind enough to respond to me and apologized, the gent had gone to the wrong area, with the same street name. She assured me that I could call any time and they would make it up to me. 2 weeks had passed and I had not ordered. After confirming with Dianne that I still would like the pizza, she assured me that Erik would be ready when I call. Erik was on top of his game, calling me first to take my order and called me after our pizza was delivered (at no cost to us) Impeccable service, immaculate food! THANK YOU!!
0
Replies (0)