AN
Arrie Nel Pharmacy
Unclaimed Business
AN
Arrie Nel Pharmacy
Unclaimed Business
21 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Arrie Nel Pharmacy faces significant criticism across multiple branches for poor customer service, rude and dismissive staff, and exorbitant pricing compared to competitors like Dis-Chem. Customers frequently report unresponsive communication channels, refusal to process medical aid claims, and the withholding of chronic medication over outstanding balances. Allegations of racial discrimination at certain locations add to the concerns. However, select branches such as Totiusdal and Vredefort earn praise for exceptional, caring service from dedicated individuals, and the Stanza Bopape branch received commendation for going above and beyond.
Performance(last 12 months):
TrustIndex
0
Ranking
#14
in Health & Medical
NPS Score
-75
Recommended: Unlikely
Review Distribution
1.7|21 Reviews
Jun '25 - May '26
5(15%)
4(0%)
3(0%)
2(10%)
1(75%)
5(15%)
4(0%)
3(0%)
2(10%)
1(75%)
Frequently Asked Questions About Arrie Nel Pharmacy
Based on recent customer reviews, Arrie Nel Pharmacy faces significant criticism across multiple branches for poor customer service, rude and dismissive staff, and exorbitant pricing compared to competitors like Dis-Chem. Customers frequently report unresponsive communication channels, refusal to process medical aid claims, and the withholding of chronic medication over outstanding balances. Allegations of racial discrimination at certain locations add to the concerns. However, select branches such as Totiusdal and Vredefort earn praise for exceptional, caring service from dedicated individuals, and the Stanza Bopape branch received commendation for going above and beyond.
Arrie Nel Pharmacy has a TrustIndex of 0 out of 10 on Hellopeter, based on 21 reviews in the last 12 months. Hellopeter has tracked Arrie Nel Pharmacy across 102 total reviews. How is the TrustIndex calculated? →
Recent reviews (21)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKP
Kobus P
1 reviews | Active since Jan 2020
27 Feb 2026, 11:03
Arrie Nell Pharmacy is a disgrace
You take our money refuse to deliver a asma pomp aldo the money was deducted from the account, that was the 17th of this month so now I must die because of your incompetency ?????????????????????????????? You are a disgrace to the medical establishment!!!!!!!!!!!!!!!!!!!!!!!
Helpful (0)
|Replies (0)KP
Kobus P
1 reviews | Active since Jan 2020
27 Feb 2026, 11:03
Arrie Nell Pharmacy is a disgrace
You take our money refuse to deliver a asma pomp aldo the money was deducted from the account, that was the 17th of this month so now I must die because of your incompetency ?????????????????????????????? You are a disgrace to the medical establishment!!!!!!!!!!!!!!!!!!!!!!!
0
Replies (0)YN
Yolande N
1 reviews | Active since Jan 2020
26 Feb 2026, 02:30
************** against the elderly
Why is it that when you turn 70 years old you are no longer allowed to have an account with Arrie Nel Pharmacy. Even if you are a medical aid insurance customer. The claims are processed immediately electronically. Is that not enough? You have to get that extra profit that makes you famous for exorbitant prices out of the elderly. Is your life expectancy calculation for the elderly now on 70 years? I think you are ruthless and uncaring.
Helpful (0)
|Replies (0)YN
Yolande N
1 reviews | Active since Jan 2020
26 Feb 2026, 02:30
************** against the elderly
Why is it that when you turn 70 years old you are no longer allowed to have an account with Arrie Nel Pharmacy. Even if you are a medical aid insurance customer. The claims are processed immediately electronically. Is that not enough? You have to get that extra profit that makes you famous for exorbitant prices out of the elderly. Is your life expectancy calculation for the elderly now on 70 years? I think you are ruthless and uncaring.
0
Replies (0)JL
JJ L
1 reviews | Active since Jan 2020
15 Feb 2026, 09:25
PRESCRIPTIONS
Arrie Nel Medichem Rosepark pharmacy is arguably the best pharmacy in Bloemfontein — with one major drawback: they rarely, if ever, respond to email queries. Even when prescriptions are submitted via their website, there is often no acknowledgement or follow-up. This lack of communication is extremely frustrating, especially when dealing with something as important as medication. If this issue persists, I may have no choice but to move my business back to Dis-Chem — a company I would strongly prefer not to support. I sincerely hope Medichem can address this communication gap, as their service is otherwise excellent.
Helpful (0)
|Replies (0)JL
JJ L
1 reviews | Active since Jan 2020
15 Feb 2026, 09:25
PRESCRIPTIONS
Arrie Nel Medichem Rosepark pharmacy is arguably the best pharmacy in Bloemfontein — with one major drawback: they rarely, if ever, respond to email queries. Even when prescriptions are submitted via their website, there is often no acknowledgement or follow-up. This lack of communication is extremely frustrating, especially when dealing with something as important as medication. If this issue persists, I may have no choice but to move my business back to Dis-Chem — a company I would strongly prefer not to support. I sincerely hope Medichem can address this communication gap, as their service is otherwise excellent.
0
Replies (0)RB
Romano B
1 reviews | Active since Jan 2020
12 Feb 2026, 19:20
Arrie Nel Pharmacy Kuruman
Arrie Nel Pharmacy Kuruman. I am extremely disappointed with the service I have received from this pharmacy over the past year. The customer service has consistently been poor, with long waiting times, unhelpful staff, and a general lack of professionalism. Queries are often ignored or handled with little care, and there seems to be no urgency when assisting customers. Unfortunately, this has been an ongoing issue rather than a once-off experience. I hope management takes this feedback seriously and improves their service standards
Helpful (0)
|Replies (0)RB
Romano B
1 reviews | Active since Jan 2020
12 Feb 2026, 19:20
Arrie Nel Pharmacy Kuruman
Arrie Nel Pharmacy Kuruman. I am extremely disappointed with the service I have received from this pharmacy over the past year. The customer service has consistently been poor, with long waiting times, unhelpful staff, and a general lack of professionalism. Queries are often ignored or handled with little care, and there seems to be no urgency when assisting customers. Unfortunately, this has been an ongoing issue rather than a once-off experience. I hope management takes this feedback seriously and improves their service standards
0
Replies (0)EN
Erica N
1 reviews | Active since Jan 2020
6 Feb 2026, 06:08
Arrie Nel for the Win
The Totiusdal branch always goes above and beyond for their clients. I don't have a car of my own or drive, but when I ask for a delivery it is done within the day if not within an hour or so of placing the order and at no extra charge! Very helpful and friendly.
Helpful (0)
|Replies (0)EN
Erica N
1 reviews | Active since Jan 2020
6 Feb 2026, 06:08
Arrie Nel for the Win
The Totiusdal branch always goes above and beyond for their clients. I don't have a car of my own or drive, but when I ask for a delivery it is done within the day if not within an hour or so of placing the order and at no extra charge! Very helpful and friendly.
0
Replies (0)BG
Benjamin G
1 reviews | Active since Jan 2020
31 Jan 2026, 11:20
Dismissive Staff and Management – Extremely Poor Service
I received very poor customer service at Arrie Nel Serene Pharmacy. The staff showed a clear reluctance to assist and displayed a dismissive, unprofessional attitude, as though helping customers was optional. I escalated the matter to management, hoping for resolution, but unfortunately management displayed the same uncaring and dismissive attitude. There was no accountability, concern, or effort to address the issue. This level of service is unacceptable, particularly in a pharmacy where professionalism and customer care should be non-negotiable.
Helpful (0)
|Replies (0)BG
Benjamin G
1 reviews | Active since Jan 2020
31 Jan 2026, 11:20
Dismissive Staff and Management – Extremely Poor Service
I received very poor customer service at Arrie Nel Serene Pharmacy. The staff showed a clear reluctance to assist and displayed a dismissive, unprofessional attitude, as though helping customers was optional. I escalated the matter to management, hoping for resolution, but unfortunately management displayed the same uncaring and dismissive attitude. There was no accountability, concern, or effort to address the issue. This level of service is unacceptable, particularly in a pharmacy where professionalism and customer care should be non-negotiable.
0
Replies (0)EL
Eloise L
1 reviews | Active since Jan 2020
31 Dec 2025, 12:09
Preposterous Service, Lying to Customers
Ridiculous service @ Arrie Nel Kempton Park. Charging me an excessive amount for ear piercings, as well as the earings ! Phoned several other Arrie Nel Pharmacies, and not one of them charges for both of these !!
Helpful (0)
|Replies (0)EL
Eloise L
1 reviews | Active since Jan 2020
31 Dec 2025, 12:09
Preposterous Service, Lying to Customers
Ridiculous service @ Arrie Nel Kempton Park. Charging me an excessive amount for ear piercings, as well as the earings ! Phoned several other Arrie Nel Pharmacies, and not one of them charges for both of these !!
0
Replies (0)JL