BP
Bakgat Pools
Claimed Business
BP
Performance(last 12 months):
#5Ranked In Home Services
0 NPSUnlikely
Ranking
#5
in Home Services
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMK
Mickey K
1 reviews | Active since Jan 2020
12 Feb 2021, 05:31
Excellent service from Bakgat pools
Rudy and his team renovated our pool in Secunda. The pool looks brand new and we are so happy we chose Bakgat pools. The quote was much lower than the competition but the quality was very good. Additional items was done outside quotation without cost. I will recommend Rudy and is team any time
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Mickey K
1 reviews | Active since Jan 2020
12 Feb 2021, 05:31
Excellent service from Bakgat pools
Rudy and his team renovated our pool in Secunda. The pool looks brand new and we are so happy we chose Bakgat pools. The quote was much lower than the competition but the quality was very good. Additional items was done outside quotation without cost. I will recommend Rudy and is team any time
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Replies (0)Ivdw
Ina van der walt
1 reviews | Active since Jan 2020
30 May 2019, 06:05
Bakgat pools not quality workmanship and no after sale service
Bakgat pools built my pool. from the beginning things did not go as promised by them. They said my pool will take a month to build and 3 months later ihad to call in legal help for them to finish the pool. it wasnt long after the pool was finished that the cement started cracking on the retainer wall and the final layer of the pool started to come of as the pool was 11 Months old. The grout of almost all the tiles came out. I have been trying numerous times to get reaction from George in Gauteng to come and fix my pool but he just ignores me.
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Ina van der walt
1 reviews | Active since Jan 2020
30 May 2019, 06:05
Bakgat pools not quality workmanship and no after sale service
Bakgat pools built my pool. from the beginning things did not go as promised by them. They said my pool will take a month to build and 3 months later ihad to call in legal help for them to finish the pool. it wasnt long after the pool was finished that the cement started cracking on the retainer wall and the final layer of the pool started to come of as the pool was 11 Months old. The grout of almost all the tiles came out. I have been trying numerous times to get reaction from George in Gauteng to come and fix my pool but he just ignores me.
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Replies (0)SB
Sonia B
1 reviews | Active since Jan 2020
19 Dec 2018, 08:13
Terrible after sales service from Bakgat Pools
Bakgat pools provide no after sales service. Once the work is done and something goes wrong then the blame game starts and no one actually helps you they just pass you around from one person to another. Rudy blames Shane, Shane blames George, George blames someone else and so it goes on and on. Eventually they stop taking your calls. I installed a fiberglass pool in 2014 and in 2016 the fiberglass starting peeling away from the concrete and after calling them for about a year in 2017 they finally sent someone to come and have a look and he said no problem it was an easy fix but as it was the end of the year and they were very busy installing other swimming pools they would only be able to attend to the problem early 2018 and another year went by with promises and dates and no shows and eventually I am now left with a pool that basically needs to be redone after 2 years. Bakgat pools make promises they don't keep and they blame each other and no one takes responsibility. I would not advise anyone to use Bakgat Pools their after sales service is non-existent.
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Sonia B
1 reviews | Active since Jan 2020
19 Dec 2018, 08:13
Terrible after sales service from Bakgat Pools
Bakgat pools provide no after sales service. Once the work is done and something goes wrong then the blame game starts and no one actually helps you they just pass you around from one person to another. Rudy blames Shane, Shane blames George, George blames someone else and so it goes on and on. Eventually they stop taking your calls. I installed a fiberglass pool in 2014 and in 2016 the fiberglass starting peeling away from the concrete and after calling them for about a year in 2017 they finally sent someone to come and have a look and he said no problem it was an easy fix but as it was the end of the year and they were very busy installing other swimming pools they would only be able to attend to the problem early 2018 and another year went by with promises and dates and no shows and eventually I am now left with a pool that basically needs to be redone after 2 years. Bakgat pools make promises they don't keep and they blame each other and no one takes responsibility. I would not advise anyone to use Bakgat Pools their after sales service is non-existent.
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Replies (0)JI
Jameel I
1 reviews | Active since Jan 2020
10 Nov 2018, 07:41
Non-existent after sale service
We have had issues with Bakgat Pools from the start. During the build it took an inordinate long time to complete the build with extensive and unwarranted delays. Which ultimately cost time and money while being immensely frustrating. We recently had an issue with a severe leak around the jacuzzi which they had built. We called out a leak detection company to confirm that the leak was coming from the jacuzzi. We subsequently determined that there was an issue with the piping. We alerted Bakgat Pools about the issue who assured us that they would come out and fix the problem. After several calls and several promises to come out, none have materialised and we have had to ultimately fix the problem ourselves, incurring time and expense. Our pool and jacuzzi is one of their main photos featured on their website, www.bakgatpoolsgp.co.za. Extremely disappointing that they could not come out and fix the their flagship pool on their website, all while they leverage off it.
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Jameel I
1 reviews | Active since Jan 2020
10 Nov 2018, 07:41
Non-existent after sale service
We have had issues with Bakgat Pools from the start. During the build it took an inordinate long time to complete the build with extensive and unwarranted delays. Which ultimately cost time and money while being immensely frustrating. We recently had an issue with a severe leak around the jacuzzi which they had built. We called out a leak detection company to confirm that the leak was coming from the jacuzzi. We subsequently determined that there was an issue with the piping. We alerted Bakgat Pools about the issue who assured us that they would come out and fix the problem. After several calls and several promises to come out, none have materialised and we have had to ultimately fix the problem ourselves, incurring time and expense. Our pool and jacuzzi is one of their main photos featured on their website, www.bakgatpoolsgp.co.za. Extremely disappointing that they could not come out and fix the their flagship pool on their website, all while they leverage off it.
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Replies (0)AR
Ali R
1 reviews | Active since Jan 2020
1 Oct 2018, 10:51
Thanks Shane!
I would like to take this opportunity to thank Shane from Bakgat Pools Cape Town branch for assisting with our pool. We installed a pool through these guys in May 2016. In Aug of this year we noticed the pool was losing water. We contacted Shane. He discussed the company's current situation with us and promised he would personally come out for the warranty. Three days later Shane pitched as promised. He repaired the leak. Just in time for the hot day we had on Sunday! Thanks Shane! Hope things pickup, holding thumbs for all the companies affected by the water crisis.
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Ali R
1 reviews | Active since Jan 2020
1 Oct 2018, 10:51
Thanks Shane!
I would like to take this opportunity to thank Shane from Bakgat Pools Cape Town branch for assisting with our pool. We installed a pool through these guys in May 2016. In Aug of this year we noticed the pool was losing water. We contacted Shane. He discussed the company's current situation with us and promised he would personally come out for the warranty. Three days later Shane pitched as promised. He repaired the leak. Just in time for the hot day we had on Sunday! Thanks Shane! Hope things pickup, holding thumbs for all the companies affected by the water crisis.
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Replies (0)WU
Wendy U
1 reviews | Active since Jan 2020
29 Sept 2018, 15:44
Bakgat Pools Gauteng is tops
Thank you to Bakgat Pools Gauteng. George gave us the best price and service. Now we have the beautiful pool that we always wanted. We definitely recommend them for all your swimming pool needs.
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Cameron L
1 reviews | Active since Jan 2020
30 May 2018, 11:17
Terrible/Pathetic service of Bakgat pools (Shane)
Bakgat Pools Western Cape have the worst and terrible service ever. Started with installation in November 2017. Pool was installed without side reinforcement. Pool side walls buckled in. Beginning of February 2018, after numerous complaints they opened the whole pool again, installing the reinforcement. After that they left my pool with a lot of dirt in it and never removed the stockpiles of gravel from my premises. Pool sides are still buckling due to poor workmanship. Shane never answer any mails or phone calls. 6 months down the line and pool is still in a bad shape. People be aware of this company/Shane. They don`t have a clue how to install pools. Bad bad service.
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Cameron L
1 reviews | Active since Jan 2020
30 May 2018, 11:17
Terrible/Pathetic service of Bakgat pools (Shane)
Bakgat Pools Western Cape have the worst and terrible service ever. Started with installation in November 2017. Pool was installed without side reinforcement. Pool side walls buckled in. Beginning of February 2018, after numerous complaints they opened the whole pool again, installing the reinforcement. After that they left my pool with a lot of dirt in it and never removed the stockpiles of gravel from my premises. Pool sides are still buckling due to poor workmanship. Shane never answer any mails or phone calls. 6 months down the line and pool is still in a bad shape. People be aware of this company/Shane. They don`t have a clue how to install pools. Bad bad service.
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