B
Bhf
Unclaimed Business
B
Performance(last 12 months):
TrustIndex
0
Ranking
#14
in Health & Medical
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceGM
Goitsemang M
1 reviews | Active since Jan 2020
21 Dec 2022, 08:40
Disappointed and confused
Feeling very disappointed at the service. I am currently unemployed and all they say is, they awaiting my employer's response. Which employer now?Have they arranged my employment as a surprise?Is someone out there working using my details? I'm very confused at their comments. I can't even do anything right now because of their inconvenience for more than a month not giving me feedback.
Helpful (0)
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Goitsemang M
1 reviews | Active since Jan 2020
21 Dec 2022, 08:40
Disappointed and confused
Feeling very disappointed at the service. I am currently unemployed and all they say is, they awaiting my employer's response. Which employer now?Have they arranged my employment as a surprise?Is someone out there working using my details? I'm very confused at their comments. I can't even do anything right now because of their inconvenience for more than a month not giving me feedback.
0
Replies (0)KB
Kyla B
1 reviews | Active since Jan 2020
3 Mar 2021, 17:21
Worst service!
It is the worst service that I have ever experienced. I submitted my documents on the 20th of Jan 2021, only on the 4th of Feb they informed me that the documents are not clear and that there are some outstanding documents. I re-submitted all the documents the same day. I never received any feedback as to whether the documents were received and if they are satisfied with the quality. I phoned them on the 12th of Feb, the person whom I spoke to said that they did receive the documents and that an authorized person is working on them and they will communicate with me. On the 16th of Feb I emailed them again about the progress only to find out that they can not find me on the system and that my application was cancelled and I have to submit them again. So I've resent everything again on the 17th of Feb 2021, today is the 3rd of March and no communication whatsoever. When I email to enquire about the status they reply by saying that "we are receiving inundated number of emails, due to this factor we are experiencing a delay in all new applications, updates, and reinstatement. We apologize for any inconvenience caused." They are quick to take your money but very slow to do their job! I am so frustrated. We can not serve people with medical aids which has health care needs in a pandemic if we do not have a practice number. Come on BHF it is time to step up and not use Covid as an excuse not to assist us in a timely manner!!
Helpful (0)
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Kyla B
1 reviews | Active since Jan 2020
3 Mar 2021, 17:21
Worst service!
It is the worst service that I have ever experienced. I submitted my documents on the 20th of Jan 2021, only on the 4th of Feb they informed me that the documents are not clear and that there are some outstanding documents. I re-submitted all the documents the same day. I never received any feedback as to whether the documents were received and if they are satisfied with the quality. I phoned them on the 12th of Feb, the person whom I spoke to said that they did receive the documents and that an authorized person is working on them and they will communicate with me. On the 16th of Feb I emailed them again about the progress only to find out that they can not find me on the system and that my application was cancelled and I have to submit them again. So I've resent everything again on the 17th of Feb 2021, today is the 3rd of March and no communication whatsoever. When I email to enquire about the status they reply by saying that "we are receiving inundated number of emails, due to this factor we are experiencing a delay in all new applications, updates, and reinstatement. We apologize for any inconvenience caused." They are quick to take your money but very slow to do their job! I am so frustrated. We can not serve people with medical aids which has health care needs in a pandemic if we do not have a practice number. Come on BHF it is time to step up and not use Covid as an excuse not to assist us in a timely manner!!
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Replies (0)TC
Tebogo C
1 reviews | Active since Jan 2020
18 Jan 2021, 18:15
application done on the 11th but still no assistance
i submitted my application to get lisence number on the 11th of January 2021. an email from client services acknowledged the aplication. Incase nobody knows it took 7 months for registration of Pharmacy to take place,grand opening of Pharmacy is 25th of January 2021. I understand that the offices of BHF are not open and employees are working from home BUT FOR US AS A PHARMACY AND THE PATIENTS WHO WILL BE COMING THROUGH TO BE INCONVENIENCED LIKE THIS IS REALLY DEEPLY UNBEARABLE. we understand that it does not affect you negatively positively in anyways and its ok,but for us who have been preparing to serve the Public affects us negatively in all angles. every second day since the 11th i have been calling and i was told my application is on the computer and is with admin and they will communicate in a day or so. 2 days later the following week no communication,i caled again and i was told the same information----i asked to talk to someone at admin who is handling the application and i was told its not possible only communication Via email. After days if making follow up,on Sunday the 17th i receive an email from client services that there is no application for Y60114. I was so shocked as the employees confirmed from the 13th January when i called that they have the application its just that its not processed yes. i immediately re-send the application with all needed certificates. Today Monday the 18th January 2021 i had a long chat with Hector about the crisis faced due to not being issued a practice number already. Hector advised that He will escalate the complain and request to the management and they will assign someone to assist me. Now at 17:00 i receive a communication from pcns_admin@bhfglobal.com and they asking if i can send the application via PDF as they are blurry. i used high resolution to scan the documents, they are visible on my phone ,on my laptop and on the Pharmacy PC computer. i did now re-scanned the application and re-send it to the same emails. as member of the public health care professional ,this is really bad inconveniencing incompetent service ever. CAN WE BE ASSISTED ACCORDINGLY PLEASE people are sick,and depend on their medical aid for medical care as they dont have same income due to COVID 19 Crisis. can we really work together in this regard. highly disappointed regards Tebogo Choma (B.Pharm) Director at Mchomes Pharmacy
Helpful (0)
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Tebogo C
1 reviews | Active since Jan 2020
18 Jan 2021, 18:15
application done on the 11th but still no assistance
i submitted my application to get lisence number on the 11th of January 2021. an email from client services acknowledged the aplication. Incase nobody knows it took 7 months for registration of Pharmacy to take place,grand opening of Pharmacy is 25th of January 2021. I understand that the offices of BHF are not open and employees are working from home BUT FOR US AS A PHARMACY AND THE PATIENTS WHO WILL BE COMING THROUGH TO BE INCONVENIENCED LIKE THIS IS REALLY DEEPLY UNBEARABLE. we understand that it does not affect you negatively positively in anyways and its ok,but for us who have been preparing to serve the Public affects us negatively in all angles. every second day since the 11th i have been calling and i was told my application is on the computer and is with admin and they will communicate in a day or so. 2 days later the following week no communication,i caled again and i was told the same information----i asked to talk to someone at admin who is handling the application and i was told its not possible only communication Via email. After days if making follow up,on Sunday the 17th i receive an email from client services that there is no application for Y60114. I was so shocked as the employees confirmed from the 13th January when i called that they have the application its just that its not processed yes. i immediately re-send the application with all needed certificates. Today Monday the 18th January 2021 i had a long chat with Hector about the crisis faced due to not being issued a practice number already. Hector advised that He will escalate the complain and request to the management and they will assign someone to assist me. Now at 17:00 i receive a communication from pcns_admin@bhfglobal.com and they asking if i can send the application via PDF as they are blurry. i used high resolution to scan the documents, they are visible on my phone ,on my laptop and on the Pharmacy PC computer. i did now re-scanned the application and re-send it to the same emails. as member of the public health care professional ,this is really bad inconveniencing incompetent service ever. CAN WE BE ASSISTED ACCORDINGLY PLEASE people are sick,and depend on their medical aid for medical care as they dont have same income due to COVID 19 Crisis. can we really work together in this regard. highly disappointed regards Tebogo Choma (B.Pharm) Director at Mchomes Pharmacy
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Replies (0)PK
Pieter K
1 reviews | Active since Jan 2020
2 Jun 2018, 09:06
Debit without my consent
I have requested that BHF cancel my account more than 2 years ago. They I have called them numerous times and I have emailed them to date 5 times. They are still debiting my account without my concent!!! I want my funds back that has been debited after my initial request for cancellation.
Helpful (0)
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Pieter K
1 reviews | Active since Jan 2020
2 Jun 2018, 09:06
Debit without my consent
I have requested that BHF cancel my account more than 2 years ago. They I have called them numerous times and I have emailed them to date 5 times. They are still debiting my account without my concent!!! I want my funds back that has been debited after my initial request for cancellation.
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Replies (0)JS
Justin S
1 reviews | Active since Jan 2020
6 Jun 2017, 15:15
Worst Service ever!!!
<p>I wish i could describe my utter frustration in having to deal with these people. No response to repeated phone calls requesting a manager to contact me. I am having to constantly go to their offices to sort out the problems i am facing. Even when i go there they still havent sorted out my issue.</p> <p>Even if you have a complaint there is no recourse or prosedure for the complaint to be dealt with other than a clerk.</p> <p> If any one has any suggestions please let me know!!</p> <p> </p> <p> </p>
Helpful (0)
|Replies (0)JS
Justin S
1 reviews | Active since Jan 2020
6 Jun 2017, 15:15
Worst Service ever!!!
<p>I wish i could describe my utter frustration in having to deal with these people. No response to repeated phone calls requesting a manager to contact me. I am having to constantly go to their offices to sort out the problems i am facing. Even when i go there they still havent sorted out my issue.</p> <p>Even if you have a complaint there is no recourse or prosedure for the complaint to be dealt with other than a clerk.</p> <p> If any one has any suggestions please let me know!!</p> <p> </p> <p> </p>
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Anonymous
1 reviews | Active since Jan 2020
23 Mar 2017, 08:56
Practice registration nightmare
<p>We have been battling to get a practice registered for more than two weeks. Previously when BHF were still providing a service you could walk in at the walk-in centre and even though you had to wait an hour or so, a practice number was issued. We took in documents to get a new practice registered on 10 March 2017. Signs are displayed in the walk-in centre stating that it will take 2-3 days for a practice number to be issued. I has bow been 13 days, and we have phoned them every day. They just give the reason of a backlog and refuse to help. Annual fees and registration fees need to be paid, but no service is supplied! </p> <p>How can a company that is in charge of getting all medical practices registrered be so absolutely useless? It is sad that an organisation that deals with professionals are so inadequate. </p>
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
23 Mar 2017, 08:56
Practice registration nightmare
<p>We have been battling to get a practice registered for more than two weeks. Previously when BHF were still providing a service you could walk in at the walk-in centre and even though you had to wait an hour or so, a practice number was issued. We took in documents to get a new practice registered on 10 March 2017. Signs are displayed in the walk-in centre stating that it will take 2-3 days for a practice number to be issued. I has bow been 13 days, and we have phoned them every day. They just give the reason of a backlog and refuse to help. Annual fees and registration fees need to be paid, but no service is supplied! </p> <p>How can a company that is in charge of getting all medical practices registrered be so absolutely useless? It is sad that an organisation that deals with professionals are so inadequate. </p>
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
6 Mar 2017, 07:43
TERRIBLE SERVICE
<p>We are a small rural privatly owned practice that's trying to get our practice number from BHF now for the past 2 months. All they keep on saying to us is that they are "back-logged" or "that it's been escilated to admin" (who does not take calls - wonder why?). Our practice is basically standing still - we can not order medication, can not get our computer software installed and therefor no money is comming in. If it's up to BHF this practice might just as well close its doors even before it started</p>
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
6 Mar 2017, 07:43
TERRIBLE SERVICE
<p>We are a small rural privatly owned practice that's trying to get our practice number from BHF now for the past 2 months. All they keep on saying to us is that they are "back-logged" or "that it's been escilated to admin" (who does not take calls - wonder why?). Our practice is basically standing still - we can not order medication, can not get our computer software installed and therefor no money is comming in. If it's up to BHF this practice might just as well close its doors even before it started</p>
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Replies (0)DN
Danie N
1 reviews | Active since Jan 2020
14 Jan 2016, 19:47
No response on emails
My husband was behind with his anual fees (PCNS). They sent a sms with a number to phone. Needless to say - you wait for ages and no one answers. Went to website - sent an email directly from there. Needed their bank details urgently. Was not linked to my husband's account anymore. Found the banking details from someone else - paid the fees. Sent an email directly from bank account - proof of payment. Sent a separate email to ask for confirmation that they received it. NO RESPONSE. Phoned again, eventually after a very long time someone answered. Repai Guvakuva. She was helpful. Confirmed bank details, but could not find any emails sent to them, Really???? She sent me her personal email - as a test. I attached proof of payment again. NO response. Sent another email - we need to know if everything is now fine - still no response. How can any company work like this????
Helpful (0)
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Danie N
1 reviews | Active since Jan 2020
14 Jan 2016, 19:47
No response on emails
My husband was behind with his anual fees (PCNS). They sent a sms with a number to phone. Needless to say - you wait for ages and no one answers. Went to website - sent an email directly from there. Needed their bank details urgently. Was not linked to my husband's account anymore. Found the banking details from someone else - paid the fees. Sent an email directly from bank account - proof of payment. Sent a separate email to ask for confirmation that they received it. NO RESPONSE. Phoned again, eventually after a very long time someone answered. Repai Guvakuva. She was helpful. Confirmed bank details, but could not find any emails sent to them, Really???? She sent me her personal email - as a test. I attached proof of payment again. NO response. Sent another email - we need to know if everything is now fine - still no response. How can any company work like this????
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