CS
Car Service City Rustenburg
Unclaimed Business
CS
Car Service City Rustenburg
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Frequently Asked Questions About Car Service City Rustenburg
Car Service City Rustenburg has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Car Service City Rustenburg across 8 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKM
SV
Seloane V
1 reviews | Active since Jan 2020
8 Mar 2025, 08:06
Poor Customer Service
Worse of the worst to the baddest service ever. I took my car on Friday (07/03/2025) @ 07:00 to check the leaking and do service. Only for them to wattsup me @ 13:30 to say they found the problem and I gave them go ahead to fix it. Since then no one contacted me on the progress of the car, it slept there without communication. On Saturday I tried to call without reaching them, I ender going there only to be told that they can't release my car until Monday since the technician who was fixing it is off duty. Couldn't he finish the job if he knew he's not going to be in the following day? I had to insist on taking my car by force without paying, it's then that they requested the other technician whom at first they said he's not available to come and test my car. This shows poor professionalism and customer care. No one answers the call nor responds to the wattsup. The front lady had the nerve to tell me that she was not aware of the wattsup messages sent. It's like they're not trained to deal with customers.
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Seloane V
1 reviews | Active since Jan 2020
8 Mar 2025, 08:06
Poor Customer Service
Worse of the worst to the baddest service ever. I took my car on Friday (07/03/2025) @ 07:00 to check the leaking and do service. Only for them to wattsup me @ 13:30 to say they found the problem and I gave them go ahead to fix it. Since then no one contacted me on the progress of the car, it slept there without communication. On Saturday I tried to call without reaching them, I ender going there only to be told that they can't release my car until Monday since the technician who was fixing it is off duty. Couldn't he finish the job if he knew he's not going to be in the following day? I had to insist on taking my car by force without paying, it's then that they requested the other technician whom at first they said he's not available to come and test my car. This shows poor professionalism and customer care. No one answers the call nor responds to the wattsup. The front lady had the nerve to tell me that she was not aware of the wattsup messages sent. It's like they're not trained to deal with customers.
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Replies (0)KG
Kabelo G
1 reviews | Active since Jan 2020
18 Sept 2024, 05:11
No good customer service
Car service city Hello I last took in my car to car service city in rusteburger they diagnosed it they told me the CV joints and shocks need to be replaced then once the parts are replaced the clicking noise will go away, they replaced the parts still the car made the same horrible noise, the time I return they car they now say is tirod ends and buljoints, I left the car, two days later they tell me to fetch the car, I took it it still had thr same clicking noise, I returned it even, they then say say its the gear box, I took it the car for the gearbox to be checked they told me the clutch and gearbox is ok, I then took the car back to car service city again they then tell me it's stablizerz, I live the car again by them the other time I fetch it, they tell me again it's the gear box and the gear when they put it on 4&5 it makes a loud noise. So this people at car service city don't know how to fix cars and the have bad customer service. They even cut the wire of my airbags
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Kabelo G
1 reviews | Active since Jan 2020
18 Sept 2024, 05:11
No good customer service
Car service city Hello I last took in my car to car service city in rusteburger they diagnosed it they told me the CV joints and shocks need to be replaced then once the parts are replaced the clicking noise will go away, they replaced the parts still the car made the same horrible noise, the time I return they car they now say is tirod ends and buljoints, I left the car, two days later they tell me to fetch the car, I took it it still had thr same clicking noise, I returned it even, they then say say its the gear box, I took it the car for the gearbox to be checked they told me the clutch and gearbox is ok, I then took the car back to car service city again they then tell me it's stablizerz, I live the car again by them the other time I fetch it, they tell me again it's the gear box and the gear when they put it on 4&5 it makes a loud noise. So this people at car service city don't know how to fix cars and the have bad customer service. They even cut the wire of my airbags
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Replies (0)BL
Basetsana L
1 reviews | Active since Jan 2020
30 Jul 2024, 17:02
TERRIBLE AND HORRIBLE SERVICE!
If it was possible to give a rate of zero I would. They had my car the entire day, and still could not do everything I asked. They do not answer calls and I had to physically go there to get feedback. They even ignored the calls in front of me regardless of the fact that there were no clients present (they said they don’t want to be irritated). Truly horrible service. Would not recommend it to anyone!
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Basetsana L
1 reviews | Active since Jan 2020
30 Jul 2024, 17:02
TERRIBLE AND HORRIBLE SERVICE!
If it was possible to give a rate of zero I would. They had my car the entire day, and still could not do everything I asked. They do not answer calls and I had to physically go there to get feedback. They even ignored the calls in front of me regardless of the fact that there were no clients present (they said they don’t want to be irritated). Truly horrible service. Would not recommend it to anyone!
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Replies (0)DM
Dineo M
1 reviews | Active since Jan 2020
28 Jun 2024, 07:23
Day light *******
I took my car in to be checked at car service city Rustenburg on Monday I was informed that a diagnose is R640 but if I repair the car with them I won’t have to pay that money just the repair amount . The mechanic asked what’s wrong with my car and I told him the sensors have a fault and that is showing there is something wrong with my left front wheel and back right wheel . They told me to leave the car and should be done around 2 .Around 2 I called car service asking are they done and can they give me a quote the rude lady at reception said no we will call . No one ever called me at 5:15 I went there and the mechanic told me the very same thing I told him in the morning and said maybe I should change my sensors I told him I don’t work with a maybe solution I need a repot for what he is saying and he did not have one . I told the rude ladies at reception that I am not going to pay for the checking as there is no proof that that guy checked my car they refused with my car keys and told me they don’t have an electrician on site I asked how can you not have an electrician but there is a big board saying you do auto electrical She said that board is just there . I requested to speak to the manager and they refused up until I told them I am going to report them that’s when they called the manager and I spoke to him . The manager agreed that they are at fault and that I should leave my car and on Tuesday the 25 of June 2024 he will ask an electrician to come check the car and get me a proper report I waited the whole day again without a car .I called head office and they lady said the store is correct fine I finally got hold of the manager and he told me again the same issue I reported when I got to car service I asked for a solution and he said they will try to fix it I said ok Wednesday I got a call to say the car is not fine I need to replace the sensors but they cannot quote me because they are struggling to find parts of the ford fiesta okay I asked for a solution again the manager told me they will look for sensors and once they get them I will get a quote and if I approve I should bring in the car Okay I went to go fetch my car I arrived there at 17:00 the rude ladies as always were just sorted there busy with there on stuff car was ready and I needed to pay I asked the lady for my invoice and she said she is on it yet I had to 45 minutes for an invoice whilst waiting she assisted other customers so I don’t know if they were undermining me or what :I called the manager to inform him about what is happening after that it did’t even take that lady 2 minutes invoice was out I paid and left my car was so dirty it even had oil spots . Nothing was fixed and those things they said they tried to fix . To top it up all my nut lock is missing and my mirrors no longer fold when I lock my car meaning I now have to to pay someone again after paying R1500 for nothing at car service this is so unfair . Mechanics at Car service just guess and relay on what you tell them and don’t actually check the car
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Dineo M
1 reviews | Active since Jan 2020
28 Jun 2024, 07:23
Day light *******
I took my car in to be checked at car service city Rustenburg on Monday I was informed that a diagnose is R640 but if I repair the car with them I won’t have to pay that money just the repair amount . The mechanic asked what’s wrong with my car and I told him the sensors have a fault and that is showing there is something wrong with my left front wheel and back right wheel . They told me to leave the car and should be done around 2 .Around 2 I called car service asking are they done and can they give me a quote the rude lady at reception said no we will call . No one ever called me at 5:15 I went there and the mechanic told me the very same thing I told him in the morning and said maybe I should change my sensors I told him I don’t work with a maybe solution I need a repot for what he is saying and he did not have one . I told the rude ladies at reception that I am not going to pay for the checking as there is no proof that that guy checked my car they refused with my car keys and told me they don’t have an electrician on site I asked how can you not have an electrician but there is a big board saying you do auto electrical She said that board is just there . I requested to speak to the manager and they refused up until I told them I am going to report them that’s when they called the manager and I spoke to him . The manager agreed that they are at fault and that I should leave my car and on Tuesday the 25 of June 2024 he will ask an electrician to come check the car and get me a proper report I waited the whole day again without a car .I called head office and they lady said the store is correct fine I finally got hold of the manager and he told me again the same issue I reported when I got to car service I asked for a solution and he said they will try to fix it I said ok Wednesday I got a call to say the car is not fine I need to replace the sensors but they cannot quote me because they are struggling to find parts of the ford fiesta okay I asked for a solution again the manager told me they will look for sensors and once they get them I will get a quote and if I approve I should bring in the car Okay I went to go fetch my car I arrived there at 17:00 the rude ladies as always were just sorted there busy with there on stuff car was ready and I needed to pay I asked the lady for my invoice and she said she is on it yet I had to 45 minutes for an invoice whilst waiting she assisted other customers so I don’t know if they were undermining me or what :I called the manager to inform him about what is happening after that it did’t even take that lady 2 minutes invoice was out I paid and left my car was so dirty it even had oil spots . Nothing was fixed and those things they said they tried to fix . To top it up all my nut lock is missing and my mirrors no longer fold when I lock my car meaning I now have to to pay someone again after paying R1500 for nothing at car service this is so unfair . Mechanics at Car service just guess and relay on what you tell them and don’t actually check the car
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KEIKANETSWE S
1 reviews | Active since Jan 2020
3 May 2024, 12:21
Rendering a very exc...
Rendering a very excellent service to customers
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KEIKANETSWE S
1 reviews | Active since Jan 2020
3 May 2024, 12:21
Rendering a very exc...
Rendering a very excellent service to customers
0
Replies (0)CS
Carla S
1 reviews | Active since Jan 2020
2 Mar 2023, 05:50
Slap dash pathetic service
Worst service ever received, very unprofessional; took my car in on a low bed due to a warranty requirement and explained that the vehicle must not be driven otherwise my claim could be voided,they then proceeded to remove the damaged part and then drove 10km with the vehicle to test and see what is wrong! really how do you remove the damaged part and not replace it then test drive to find the fault? and to add on it all a towing eye cover was removed from the vehicle and when I asked for it the manager got rude and said that the vehicle arrived that way of which is not true, inspection was done by the admin/reception lady and the cap was still present at the time of inspection. Vehicle was misdiagnosed, the inspection seems like a money making scheme as they dont input the correct vehicle details/specs in to do a accurate diagnostic. I would not recommend them even to my worst enemy! Pathetic service and treatment from the Manager, ill treatment towards myself and my husband as the client
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Carla S
1 reviews | Active since Jan 2020
2 Mar 2023, 05:50
Slap dash pathetic service
Worst service ever received, very unprofessional; took my car in on a low bed due to a warranty requirement and explained that the vehicle must not be driven otherwise my claim could be voided,they then proceeded to remove the damaged part and then drove 10km with the vehicle to test and see what is wrong! really how do you remove the damaged part and not replace it then test drive to find the fault? and to add on it all a towing eye cover was removed from the vehicle and when I asked for it the manager got rude and said that the vehicle arrived that way of which is not true, inspection was done by the admin/reception lady and the cap was still present at the time of inspection. Vehicle was misdiagnosed, the inspection seems like a money making scheme as they dont input the correct vehicle details/specs in to do a accurate diagnostic. I would not recommend them even to my worst enemy! Pathetic service and treatment from the Manager, ill treatment towards myself and my husband as the client
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Slingsby N
1 reviews | Active since Jan 2020
10 Feb 2021, 22:41
Major car service
Booked my ford ecosport for major service, was very happy with service during service they kept on update me with progress. Got detailed service report. Keep it up great service
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Slingsby N
1 reviews | Active since Jan 2020
10 Feb 2021, 22:41
Major car service
Booked my ford ecosport for major service, was very happy with service during service they kept on update me with progress. Got detailed service report. Keep it up great service
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Replies (0)