CB
Cash Balance
Claimed Business
CB
Cash Balance
Claimed Business
7 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#69
in Financial Services
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.1|7 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(16.7%)
1(83.3%)
5(0%)
4(0%)
3(0%)
2(16.7%)
1(83.3%)
Frequently Asked Questions About Cash Balance
Cash Balance has a TrustIndex of 0 out of 10 on Hellopeter, based on 7 reviews in the last 12 months. Hellopeter has tracked Cash Balance across 35 total reviews. How is the TrustIndex calculated? →
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSJvv
Simon Janse van vuuren
1 reviews | Active since Jan 2020
10 Dec 2025, 10:59
Poor service and people are ectraimly rude
Lack of comunication. I am doing busnes with them for more than 2 years. Now the dont reply on your emails any more. I was a good costumer with them but service is none.
Helpful (0)
|Replies (0)SJvv
Simon Janse van vuuren
1 reviews | Active since Jan 2020
10 Dec 2025, 10:59
Poor service and people are ectraimly rude
Lack of comunication. I am doing busnes with them for more than 2 years. Now the dont reply on your emails any more. I was a good costumer with them but service is none.
0
Replies (0)EZ
Eugene Z
1 reviews | Active since Jan 2020
31 Oct 2025, 15:20
POOR SERVICE AND LACK OF ACCOUNTABILITY
Iam dissapointed with the service of Cash balance send my statement yesterday at sales@cashbalance.co.za no response called today a lady responded charmaine mavunda from vaal send the her my documents at 12:00 called her line it was off,called again twice a guy from brits branch answered sent him my documents no aknoledgement of receipt and he kept quite.Have been a loyal client but their service is poor and no accountability
Helpful (0)
|Replies (0)EZ
Eugene Z
1 reviews | Active since Jan 2020
31 Oct 2025, 15:20
POOR SERVICE AND LACK OF ACCOUNTABILITY
Iam dissapointed with the service of Cash balance send my statement yesterday at sales@cashbalance.co.za no response called today a lady responded charmaine mavunda from vaal send the her my documents at 12:00 called her line it was off,called again twice a guy from brits branch answered sent him my documents no aknoledgement of receipt and he kept quite.Have been a loyal client but their service is poor and no accountability
0
Replies (0)KM
Khensani M
1 reviews | Active since Jan 2020
1 Aug 2025, 13:49
Payment Confirmation & Concern Regarding Call Centre Conduct
Good day, I am writing to confirm whether a payment of R1,722.50, made on 25 July 2025, has been received on your end. I have attached both the transaction confirmation and the filtered bank statement for your reference. Unfortunately, I must also express my disappointment regarding the conduct of one of your call centre consultants. When I contacted your contact centre to follow up on this payment, I was met with unprofessional and disrespectful behaviour from the consultant. Rather than assisting me courteously, the consultant engaged in inappropriate commentary during the call, which was unacceptable and uncalled for. This experience was deeply concerning and reflects poorly on your organisation’s commitment to professionalism and customer service. I trust this matter will be taken seriously and addressed appropriately to prevent recurrence, as such conduct can alienate loyal clients. I look forward to your urgent confirmation regarding the payment and your feedback on how this service concern is being handled.
Helpful (0)
|Replies (0)KM
Khensani M
1 reviews | Active since Jan 2020
1 Aug 2025, 13:49
Payment Confirmation & Concern Regarding Call Centre Conduct
Good day, I am writing to confirm whether a payment of R1,722.50, made on 25 July 2025, has been received on your end. I have attached both the transaction confirmation and the filtered bank statement for your reference. Unfortunately, I must also express my disappointment regarding the conduct of one of your call centre consultants. When I contacted your contact centre to follow up on this payment, I was met with unprofessional and disrespectful behaviour from the consultant. Rather than assisting me courteously, the consultant engaged in inappropriate commentary during the call, which was unacceptable and uncalled for. This experience was deeply concerning and reflects poorly on your organisation’s commitment to professionalism and customer service. I trust this matter will be taken seriously and addressed appropriately to prevent recurrence, as such conduct can alienate loyal clients. I look forward to your urgent confirmation regarding the payment and your feedback on how this service concern is being handled.
0
Replies (0)AR
Avishka R
1 reviews | Active since Jan 2020
25 Jul 2025, 14:25
**** debi checks
Cash balance is a *****ulent company. They have **** to me and made me set up a debit order on my account which they refuse to cancel. If any money is deducted from my account I will sue this company.
Helpful (0)
|Replies (0)BV
Barbara V
1 reviews | Active since Jan 2020
3 Jul 2025, 11:57
Not black enough
the only company I know that with a hello on whats aoo being automatically declined and assuming i am under debt review if I am not one of these places where I am being discriminated for being white
Helpful (0)
|Replies (0)IB
Ina B
1 reviews | Active since Jan 2020
16 May 2025, 13:04
WORST EXPERIENCE - NO FEEDBACK AND LOSES DOCUMENTS
Horrible horrible. I have app**** 3 times for a loan. I fill in the application, then email my documents as they request. the next day they will ask me again for documents, i send it again and eventually they cancel my loan because they dont get my documents. Im appalled at this
Helpful (0)
|Replies (0)IB
Ina B
1 reviews | Active since Jan 2020
16 May 2025, 13:04
WORST EXPERIENCE - NO FEEDBACK AND LOSES DOCUMENTS
Horrible horrible. I have app**** 3 times for a loan. I fill in the application, then email my documents as they request. the next day they will ask me again for documents, i send it again and eventually they cancel my loan because they dont get my documents. Im appalled at this
0
Replies (0)MB
Martin B
1 reviews | Active since Jan 2020
22 Apr 2025, 10:04
Poor Service
I am writing to express my frustration with the poor customer service I’ve received. I have been waiting for two weeks to receive a settlement letter, and despite following up daily, I have yet to receive any updates from your team. This delay is unacceptable, and I urge you to prioritize my request and provide the settlement letter as soon as possible.
Helpful (0)
|Replies (0)MB
Martin B
1 reviews | Active since Jan 2020
22 Apr 2025, 10:04
Poor Service
I am writing to express my frustration with the poor customer service I’ve received. I have been waiting for two weeks to receive a settlement letter, and despite following up daily, I have yet to receive any updates from your team. This delay is unacceptable, and I urge you to prioritize my request and provide the settlement letter as soon as possible.
0
Replies (0)GT
Gops T
1 reviews | Active since Jan 2020
22 Nov 2024, 04:33
Who Debits a Payday Loan Before Pay Day?
As per our agreement and details on my salary slip and bank statement. I get my salary paid on the 25th of every month. Cash Balance, however goes into debit one's account on Friday the 22nd of November, when the 25th is on the Monday. Extremely disappointed and inconvenienced, they easily just lost my trust.
Helpful (0)
|Replies (0)GT
Gops T
1 reviews | Active since Jan 2020
22 Nov 2024, 04:33
Who Debits a Payday Loan Before Pay Day?
As per our agreement and details on my salary slip and bank statement. I get my salary paid on the 25th of every month. Cash Balance, however goes into debit one's account on Friday the 22nd of November, when the 25th is on the Monday. Extremely disappointed and inconvenienced, they easily just lost my trust.
0
Replies (0)