CM
Club Med
Unclaimed Business
CM
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMH
Maryke H
1 reviews | Active since Jan 2020
11 Jan 2025, 20:50
Bad experience with Club Med
Club Med is highly overrated. The plates in the restaurant were dirty. The lifts in the hotel was not enough for all the people. The ski instructors were good, but the groups was way to big. Then they overcharged us for the ski equipment. I cannot recommend Club Med to anybody.
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Maryke H
1 reviews | Active since Jan 2020
11 Jan 2025, 20:50
Bad experience with Club Med
Club Med is highly overrated. The plates in the restaurant were dirty. The lifts in the hotel was not enough for all the people. The ski instructors were good, but the groups was way to big. Then they overcharged us for the ski equipment. I cannot recommend Club Med to anybody.
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Replies (0)PV
Peter V
1 reviews | Active since Jan 2020
2 Jan 2025, 16:06
An expensive nightmare holiday
An expensive nightmare holiday. We had nothing but bad experiences with Clubmed. We were ****med out of money and had to deal with rude staff. We booked 2 business class tickets but to our surprise we travelled twice in economy class. When I asked Clubmed for a refund for the price difference and a detailed invoice to see how much more we paid for the “business class” tickets, it was refused. Albion in Mauritius was also a disappointment. The food was mediocre to bad and many of the staff rude and uncooperative. The beach was also a disappointment and the entertainment was boring. Our 1 week holiday for 2 cost us R163000 but I feel I was ******. Never again will we travel with Clubmed.
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Peter V
1 reviews | Active since Jan 2020
2 Jan 2025, 16:06
An expensive nightmare holiday
An expensive nightmare holiday. We had nothing but bad experiences with Clubmed. We were ****med out of money and had to deal with rude staff. We booked 2 business class tickets but to our surprise we travelled twice in economy class. When I asked Clubmed for a refund for the price difference and a detailed invoice to see how much more we paid for the “business class” tickets, it was refused. Albion in Mauritius was also a disappointment. The food was mediocre to bad and many of the staff rude and uncooperative. The beach was also a disappointment and the entertainment was boring. Our 1 week holiday for 2 cost us R163000 but I feel I was ******. Never again will we travel with Clubmed.
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Replies (0)RS
Riekie S
1 reviews | Active since Jan 2020
15 Dec 2024, 10:34
Bad transport service to ski resort
Love club med for ski. But never use their transport services from airport Every time you wait more than an hour, even with gold status It’s better to organize your own transport from airport to resort This is the 5th time for us to ski with club med and every time the same
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Riekie S
1 reviews | Active since Jan 2020
15 Dec 2024, 10:34
Bad transport service to ski resort
Love club med for ski. But never use their transport services from airport Every time you wait more than an hour, even with gold status It’s better to organize your own transport from airport to resort This is the 5th time for us to ski with club med and every time the same
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Peter V
1 reviews | Active since Jan 2020
4 Dec 2024, 12:42
dont waste your money here
When you book they insist that you fly with SAA, which I reluctantly agreed to. The reason for that I found out, later, is because they have underhands deals with SAA. And to no surprise there is a problem now with pilots who are going on strike and a rude employee told me that he doesnt know what is happening or what to do.
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Peter V
1 reviews | Active since Jan 2020
4 Dec 2024, 12:42
dont waste your money here
When you book they insist that you fly with SAA, which I reluctantly agreed to. The reason for that I found out, later, is because they have underhands deals with SAA. And to no surprise there is a problem now with pilots who are going on strike and a rude employee told me that he doesnt know what is happening or what to do.
0
Replies (0)WP
Willem P
1 reviews | Active since Jan 2020
10 Jun 2024, 13:33
Club Med is totally overrated
I booked a week at the Seychelle Island with Club Med. This was an all-inclusive package (flights, all meals and all drinks. The service was terrible as you can see from my report below. 1. At Victoria airport (Seychelles) I handed luggage which was dry to CM representative. When I received it at the resort it was wet and so was some of my clothes in it. 2. It was raining when we arrived at the airport. They didn’t have umbrellas either in the vehicles that transported us nor at their harbour offices. 3. The harbour offices looked very low class and no assistance to person walking with a cane. 4. We arrived at the resort harbour around 21:30 which was on schedule. When we disembarked at the resort harbour and an envelope was given with the instruction that your room tag was in it and that if we hurry up, we might get something to eat at the dining facility. There were no directions given and as it was dark and still pouring down, we didn’t have an idea where to go. Eventually we found reception and with soaking wet clothes we were told that there was no more food, and that the dining facility is closing in a few minutes. 5. We still didn’t have a clue where our room was and after asking around someone assisted us. They said that food will be sent to our room. 6. At the room we received the food they sent us. 2 Bread rolls with polony on it, a pear and a miniature banana. I thought by myself: Is this what I am getting for R52000 for the week and this after I have been travelling most of the day. 7. The room and facilities were good. 8. The quality of food was good. 9. Most of the staff is not English proficient and all announcements and entertainment are in French. Therefor we felt as not understanding French we excluded the whole week. 10. Except for one night the other theme nights were very watered down. 11. The information on the CM app is also incorrect and not up to date. 12. The 10-minute return boat trip to Victoria cost us €42 per person. We felt as being held hostage at the resort island. Also, no map of Victoria was given to us as promised. 13. The shop at the resort is very limited and is overpriced. 14. Staff is standing around and on their cell phones (definitely not work related). 15. When telling management about my experience more effort was put to change my view rather than to address the core problems that I had. Leaving a bottle of champagne in the room was also insensitive as I do not consume spirits. 16. Representatives of CM tried to sell us wine for dinner bookings. I thought this was an all-drinks inclusive package. 17. The night before my early morning departure I asked reception what the arrangement for departure is. Apparently, they do not follow the normal CM procedure at this resort. If I haven't followed up I would have missed the 6:30 boat departure to the airport.
Helpful (0)
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Willem P
1 reviews | Active since Jan 2020
10 Jun 2024, 13:33
Club Med is totally overrated
I booked a week at the Seychelle Island with Club Med. This was an all-inclusive package (flights, all meals and all drinks. The service was terrible as you can see from my report below. 1. At Victoria airport (Seychelles) I handed luggage which was dry to CM representative. When I received it at the resort it was wet and so was some of my clothes in it. 2. It was raining when we arrived at the airport. They didn’t have umbrellas either in the vehicles that transported us nor at their harbour offices. 3. The harbour offices looked very low class and no assistance to person walking with a cane. 4. We arrived at the resort harbour around 21:30 which was on schedule. When we disembarked at the resort harbour and an envelope was given with the instruction that your room tag was in it and that if we hurry up, we might get something to eat at the dining facility. There were no directions given and as it was dark and still pouring down, we didn’t have an idea where to go. Eventually we found reception and with soaking wet clothes we were told that there was no more food, and that the dining facility is closing in a few minutes. 5. We still didn’t have a clue where our room was and after asking around someone assisted us. They said that food will be sent to our room. 6. At the room we received the food they sent us. 2 Bread rolls with polony on it, a pear and a miniature banana. I thought by myself: Is this what I am getting for R52000 for the week and this after I have been travelling most of the day. 7. The room and facilities were good. 8. The quality of food was good. 9. Most of the staff is not English proficient and all announcements and entertainment are in French. Therefor we felt as not understanding French we excluded the whole week. 10. Except for one night the other theme nights were very watered down. 11. The information on the CM app is also incorrect and not up to date. 12. The 10-minute return boat trip to Victoria cost us €42 per person. We felt as being held hostage at the resort island. Also, no map of Victoria was given to us as promised. 13. The shop at the resort is very limited and is overpriced. 14. Staff is standing around and on their cell phones (definitely not work related). 15. When telling management about my experience more effort was put to change my view rather than to address the core problems that I had. Leaving a bottle of champagne in the room was also insensitive as I do not consume spirits. 16. Representatives of CM tried to sell us wine for dinner bookings. I thought this was an all-drinks inclusive package. 17. The night before my early morning departure I asked reception what the arrangement for departure is. Apparently, they do not follow the normal CM procedure at this resort. If I haven't followed up I would have missed the 6:30 boat departure to the airport.
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Replies (0)BvdB
Braam van den Berg
1 reviews | Active since Jan 2020
27 Jul 2022, 07:27
Pleasure to deal with!
Great service and communication
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Braam van den Berg
1 reviews | Active since Jan 2020
27 Jul 2022, 07:27
Pleasure to deal with!
Great service and communication
0
Replies (0)PL
Peter L
1 reviews | Active since Jan 2020
14 Jun 2022, 15:34
Club Med dishonours its contracts
I had booked, for my family and extended family, an all-inclusive Holiday Package from Club Med at one of its resorts in Mauritius. Covid intervened and Club Med rightfully declared force majeure in terms of its Terms and Conditions (T&C's). However, when Club Med started taking bookings again for dates when it was considered that Covid would be something of the past, Club Med dishonoured its contract/Agreement with me. Clause 19.1 of Club Med's T&C's effectively provides only for a suspension of the contract for the period during which the force majeure event remains in effect. It does not provide for a change in the price of the contract, or for a change to any other aspect of the contract. Despite the above, Club Med denied my contention that the price should remain constant after Covid. It maintained that Club Med would hold my deposit as a credit, which I could later apply against the price of an entirely new booking. In support of its above assertion, Club Med (and its attorneys, Consilium) lied that Club Med acted merely as an agent for entities which actually provided the flights and land arrangements, which together made up the services which Club Med itself contracted to deliver in terms of its T&C's. It is clear from the T&C's that Club Med acts as a principal in terms of its contractual arrangements, not as an agent. This means that any monies that Club Med disburses to entities that deliver services for its all-inclusive Holiday Package are paid to secure for itself those services which it (Club Med) has contracted to deliver to its members/travelers. There is no contractual arrangement between Club Med's members/travelers and its own suppliers. I even obtained an independent legal opinion which confirmed the above contentions, but Club Med's attorneys just brushed it off. The last price that Club Med indicated that I would have to pay, in order to enjoy the same benefits that I had originally contracted for, reflected an increase of 42% in the total cost of the holiday. This was, of course, entirely unacceptable. Accordingly, I took the alternate route of cancelling my Agreement with Club Med in terms of clause 19.2 of the T&C's (which provided this option should the force majeure event subsist for longer than 90 days). Club Med "accepted" my cancellation, but nevertheless refused to repay my deposit - thus further dishonouring its Agreement with me. I therefore took this failure, by Club Med to repay the deposit, to arbitration under the auspices of AFSA. But this is a story for another time. I have extensively reviewed and interpreted the legal meanings in Club Med's T&C's, in contrast to Club Med's (mis)application of them. I would be happy to share this review with anyone who might be interested. You can contact me at jonlavies@icloud.com.
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Peter L
1 reviews | Active since Jan 2020
14 Jun 2022, 15:34
Club Med dishonours its contracts
I had booked, for my family and extended family, an all-inclusive Holiday Package from Club Med at one of its resorts in Mauritius. Covid intervened and Club Med rightfully declared force majeure in terms of its Terms and Conditions (T&C's). However, when Club Med started taking bookings again for dates when it was considered that Covid would be something of the past, Club Med dishonoured its contract/Agreement with me. Clause 19.1 of Club Med's T&C's effectively provides only for a suspension of the contract for the period during which the force majeure event remains in effect. It does not provide for a change in the price of the contract, or for a change to any other aspect of the contract. Despite the above, Club Med denied my contention that the price should remain constant after Covid. It maintained that Club Med would hold my deposit as a credit, which I could later apply against the price of an entirely new booking. In support of its above assertion, Club Med (and its attorneys, Consilium) lied that Club Med acted merely as an agent for entities which actually provided the flights and land arrangements, which together made up the services which Club Med itself contracted to deliver in terms of its T&C's. It is clear from the T&C's that Club Med acts as a principal in terms of its contractual arrangements, not as an agent. This means that any monies that Club Med disburses to entities that deliver services for its all-inclusive Holiday Package are paid to secure for itself those services which it (Club Med) has contracted to deliver to its members/travelers. There is no contractual arrangement between Club Med's members/travelers and its own suppliers. I even obtained an independent legal opinion which confirmed the above contentions, but Club Med's attorneys just brushed it off. The last price that Club Med indicated that I would have to pay, in order to enjoy the same benefits that I had originally contracted for, reflected an increase of 42% in the total cost of the holiday. This was, of course, entirely unacceptable. Accordingly, I took the alternate route of cancelling my Agreement with Club Med in terms of clause 19.2 of the T&C's (which provided this option should the force majeure event subsist for longer than 90 days). Club Med "accepted" my cancellation, but nevertheless refused to repay my deposit - thus further dishonouring its Agreement with me. I therefore took this failure, by Club Med to repay the deposit, to arbitration under the auspices of AFSA. But this is a story for another time. I have extensively reviewed and interpreted the legal meanings in Club Med's T&C's, in contrast to Club Med's (mis)application of them. I would be happy to share this review with anyone who might be interested. You can contact me at jonlavies@icloud.com.
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Replies (0)jB
julia B
1 reviews | Active since Jan 2020
23 Aug 2021, 10:02
Refund issues, poor response, money paid 18months ago!!
I am getting no response, my travel agent is not getting response in under a week. I booked an expensive package for Mauritius and paid BEFORE lockdown. This is now 1.5years ago. Club Med kept my money and I now cannot travel due to vaccines. I need to get a refund ASAP and not in several weeks from now. Air Mauritius is under business rescue. I booked both via Club Med and now cannot get my money back.
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julia B
1 reviews | Active since Jan 2020
23 Aug 2021, 10:02
Refund issues, poor response, money paid 18months ago!!
I am getting no response, my travel agent is not getting response in under a week. I booked an expensive package for Mauritius and paid BEFORE lockdown. This is now 1.5years ago. Club Med kept my money and I now cannot travel due to vaccines. I need to get a refund ASAP and not in several weeks from now. Air Mauritius is under business rescue. I booked both via Club Med and now cannot get my money back.
0
Replies (0)