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EmeraldLife
Unclaimed Business
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Performance(last 12 months):
Ranked In Insurance
#49NPS Score
0Unlikely
Ranking
#49
in Insurance
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLP
SM
Siphosethu M
1 reviews | Active since Jan 2020
2 Oct 2024, 11:02
Unsatisfied customer with bad experience
If you have a Policy with Emerald life i would advise you to cancel it Asap because once you claim they will do an investigation calling everyone in the family disclosing all sorts of information once that doesnt work they will tell you we dont do a payout of more than R50 000 and they have reached that amount because they know you won’t ask who did you pay it to…they are a big **** if you ask me im speaking from experience they did this to me after 5years of insuring with them.people need to be warned about this company.
Helpful (0)
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Siphosethu M
1 reviews | Active since Jan 2020
2 Oct 2024, 11:02
Unsatisfied customer with bad experience
If you have a Policy with Emerald life i would advise you to cancel it Asap because once you claim they will do an investigation calling everyone in the family disclosing all sorts of information once that doesnt work they will tell you we dont do a payout of more than R50 000 and they have reached that amount because they know you won’t ask who did you pay it to…they are a big **** if you ask me im speaking from experience they did this to me after 5years of insuring with them.people need to be warned about this company.
0
Replies (0)kS
khanyisa S
1 reviews | Active since Jan 2020
23 Sept 2024, 08:23
REFUND OF PREMIUMS
I wrote a complaint last year Dec about my policy CA20055950. They didn't deduct the premium for 3 months from my persal after that I had to pay over the counter at Ackerman's store (R450.00). instead of them reviving the policy or refunding my premiums they only send a refund of R450.00 I don't know what happened to the rest of my money that I paid for+- 5years. I won't stop sending them emails until they paid all my premiums.
Helpful (0)
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khanyisa S
1 reviews | Active since Jan 2020
23 Sept 2024, 08:23
REFUND OF PREMIUMS
I wrote a complaint last year Dec about my policy CA20055950. They didn't deduct the premium for 3 months from my persal after that I had to pay over the counter at Ackerman's store (R450.00). instead of them reviving the policy or refunding my premiums they only send a refund of R450.00 I don't know what happened to the rest of my money that I paid for+- 5years. I won't stop sending them emails until they paid all my premiums.
0
Replies (0)MM
Matilda M
1 reviews | Active since Jan 2020
28 May 2024, 08:07
Emerald life is a ****
Emerald life is by far the worst service provider I made countless phone calls trying to submit a claim I went to the Durban branch on Saturday and it was closed due to renovation and that the only branch in Durban not to mention the countless phone calls with no claims form being emailed to me the last person I spoke by the name of Lisa was so unprofessional it’s appalling.Im in disbelief at the service absolutely the worst Emerlad life is a **** I wouldn’t recommend it to no one
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Matilda M
1 reviews | Active since Jan 2020
28 May 2024, 08:07
Emerald life is a ****
Emerald life is by far the worst service provider I made countless phone calls trying to submit a claim I went to the Durban branch on Saturday and it was closed due to renovation and that the only branch in Durban not to mention the countless phone calls with no claims form being emailed to me the last person I spoke by the name of Lisa was so unprofessional it’s appalling.Im in disbelief at the service absolutely the worst Emerlad life is a **** I wouldn’t recommend it to no one
0
Replies (0)AM
Anele M
1 reviews | Active since Jan 2020
22 May 2024, 13:26
Misleading funeral policy from Emeraldlife
I joined Emeraldlife for my cousin in 2018 October. My cousin passed away in May 2024. I went to their offices to report the death and to arrange the transportation of the body. They transported the body very well. I put the claim every documents was submitted and the answer came back saying my claim was under investigation. I phoned the office to enquire the problem why claim was under investigation and I was told that there was an dispute in the policy. They asked me to wait 14 days to finish their investigation. Most of my families members was called by Emerald investigators and they also called me. They interrogated me as like I killed the person. On 2024 /05/22 I received a letter from them and they decline my claim on following basis: 1. The multi claims received for the deceased 2. The policy word Emeraldlife has powers to decline for police holder not to join the policy for the person if many people joined for him. Emeraldlife has duty to advise the client when taking policy. The phoning of many family members came to me as a humiliation and my dignity. I advising the people to be aware of what is happening at Emeraldlife because nobody is phoning me or communicating with me. They don't care about my metal status of me. I borrowed things for the funeral with the hope that when they pay my money I will pay the debt. Now I have to use my salary to pay those debt.
Helpful (0)
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Anele M
1 reviews | Active since Jan 2020
22 May 2024, 13:26
Misleading funeral policy from Emeraldlife
I joined Emeraldlife for my cousin in 2018 October. My cousin passed away in May 2024. I went to their offices to report the death and to arrange the transportation of the body. They transported the body very well. I put the claim every documents was submitted and the answer came back saying my claim was under investigation. I phoned the office to enquire the problem why claim was under investigation and I was told that there was an dispute in the policy. They asked me to wait 14 days to finish their investigation. Most of my families members was called by Emerald investigators and they also called me. They interrogated me as like I killed the person. On 2024 /05/22 I received a letter from them and they decline my claim on following basis: 1. The multi claims received for the deceased 2. The policy word Emeraldlife has powers to decline for police holder not to join the policy for the person if many people joined for him. Emeraldlife has duty to advise the client when taking policy. The phoning of many family members came to me as a humiliation and my dignity. I advising the people to be aware of what is happening at Emeraldlife because nobody is phoning me or communicating with me. They don't care about my metal status of me. I borrowed things for the funeral with the hope that when they pay my money I will pay the debt. Now I have to use my salary to pay those debt.
0
Replies (0)CC
Charmaine C
1 reviews | Active since Jan 2020
6 Dec 2023, 08:59
****ed off
Hi my name is Charmaine Carelse I would like to a lay a formal complaint regarding policy pay out , policy was taken out on the 9 May 2023 and first payment made on 1June2023 ,and six payment made November on pension day , So my mother passed on 16 November 2023 and as per your agent u are covered the moment u take out the policy ,I was never told about an acceptance date witch only I heard the day app**** for payout witch was on the 17 November 2023 my complaint is I was only payed out R500 ,not I had to come ur office 2twice and numerous phone calls I have made Policy no DPA8 -0101951 Deceased Rachel Carelse Beneficiary Charmaine Carelse Please can u assis
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Charmaine C
1 reviews | Active since Jan 2020
6 Dec 2023, 08:59
****ed off
Hi my name is Charmaine Carelse I would like to a lay a formal complaint regarding policy pay out , policy was taken out on the 9 May 2023 and first payment made on 1June2023 ,and six payment made November on pension day , So my mother passed on 16 November 2023 and as per your agent u are covered the moment u take out the policy ,I was never told about an acceptance date witch only I heard the day app**** for payout witch was on the 17 November 2023 my complaint is I was only payed out R500 ,not I had to come ur office 2twice and numerous phone calls I have made Policy no DPA8 -0101951 Deceased Rachel Carelse Beneficiary Charmaine Carelse Please can u assis
0
Replies (0)AG
Akhona G
1 reviews | Active since Jan 2020
14 Sept 2023, 14:58
Dissatisfied!!!!
“I am very dissatisfied with your service, all the documents required have been submitted and I was told my payout will be received in 48hrs. I’m now sent a text that says my claim is under investigation, my question to the consultant is what is being investigated? She responds by saying, claims department never discloses. My next question is, whilst you guys are busy investigating the funeral proceedings need to go on. By the time the investigation is complete, the funeral would have long passed thus defeating the purpose of the funeral cover. Urgently attend to this matter as management of this organisation
Helpful (0)
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Akhona G
1 reviews | Active since Jan 2020
14 Sept 2023, 14:58
Dissatisfied!!!!
“I am very dissatisfied with your service, all the documents required have been submitted and I was told my payout will be received in 48hrs. I’m now sent a text that says my claim is under investigation, my question to the consultant is what is being investigated? She responds by saying, claims department never discloses. My next question is, whilst you guys are busy investigating the funeral proceedings need to go on. By the time the investigation is complete, the funeral would have long passed thus defeating the purpose of the funeral cover. Urgently attend to this matter as management of this organisation
0
Replies (0)KM
Kedi M
1 reviews | Active since Jan 2020
11 Apr 2023, 10:36
Emerald Life (****ming poorest of the poor)
Sales Representatives of Emerald Life went from house to house informing in my village and pretended to be registering people for food parcels while they were signing them up for life covers They are now deducting money from these people who really cant afford much and are unwilling to cancel the policies without submitting further confidential data.
Helpful (0)
|Replies (0)KM
Kedi M
1 reviews | Active since Jan 2020
11 Apr 2023, 10:36
Emerald Life (****ming poorest of the poor)
Sales Representatives of Emerald Life went from house to house informing in my village and pretended to be registering people for food parcels while they were signing them up for life covers They are now deducting money from these people who really cant afford much and are unwilling to cancel the policies without submitting further confidential data.
0
Replies (0)