Essops Home
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Essops Home shows a sharply divided experience. Customers consistently celebrate in-store sales staff, particularly Dee at Montana, for warm, knowledgeable service. However, fulfilment, after-sales support, and product durability draw repeated, severe criticism. Buyers describe long delivery delays, peeling leather, unanswered head office calls, and stalled refunds, leaving an experience that swings between exceptional and deeply frustrating.
TrustIndex
6.4
NPS Score
10
Recommended: Likely
Sep '25 - Aug '26
Based on recent customer reviews, Essops Home shows a sharply divided customer experience. In-store consultants, particularly Dee at Montana, Sharlotte at Menlyn, and Zenzo at Carnival, drive strong loyalty and warm praise. However, delivery delays, refund disputes, product peeling, and warranty refusals create deep frustration. The business excels at front-end service but stumbles significantly on fulfilment, product durability, and post-purchase resolution.
Essops Home's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support. Customer Service & Support (3.6) is anchored by named consultants like Dee at Montana, Sharlotte at Menlyn, and Zenzo at Carnival Mall. Customers repeatedly praise their patience, product knowledge, and personalised assistance, often returning to the same salesperson for repeat purchases.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2023
Total ripoff. Very disappointed. We were given a shop soiled damaged dining chair as a sample to check at home before we ordered the complete set and asked to pay first and return for a full refund but were charged 10% handling fee. It was totally agreed by Theresa that we will be fully refunded. We collected and the next day we returned the item. Stay away , they are not honouring their words.
1 reviews | Active since Aug 2023
Total ripoff. Very disappointed. We were given a shop soiled damaged dining chair as a sample to check at home before we ordered the complete set and asked to pay first and return for a full refund but were charged 10% handling fee. It was totally agreed by Theresa that we will be fully refunded. We collected and the next day we returned the item. Stay away , they are not honouring their words.
1 reviews | Active since Nov 2013
Last year I bought sofa at Essop Home Value Centre Springfield December 2025.My sale person Tyseen services was very good. I ask him to deliver my sofa on February 2026.End of January I called to remind him for delivery.He sad it out of stock but he came offer to take another I agree and I will get R3000 refund because are less price compare to the one I chose.Till today I never received my sore .Please hello Peter interven because Tyseen is playing hired and sick .I need my sofa
1 reviews | Active since Nov 2013
Last year I bought sofa at Essop Home Value Centre Springfield December 2025.My sale person Tyseen services was very good. I ask him to deliver my sofa on February 2026.End of January I called to remind him for delivery.He sad it out of stock but he came offer to take another I agree and I will get R3000 refund because are less price compare to the one I chose.Till today I never received my sore .Please hello Peter interven because Tyseen is playing hired and sick .I need my sofa
1 reviews | Active since Mar 2013
I ordered 4 counter stools in January, it is now earing end of May and they keep saying they do not know when the order will arrive. They only communicated when I contacted them. Last week I requested they refund me and they asked for my banking details, I sent my details the same day, since then they are ignoring my emails and their number is not answered.
1 reviews | Active since Mar 2013
I ordered 4 counter stools in January, it is now earing end of May and they keep saying they do not know when the order will arrive. They only communicated when I contacted them. Last week I requested they refund me and they asked for my banking details, I sent my details the same day, since then they are ignoring my emails and their number is not answered.
1 reviews | Active since May 2026
We are very happy with the service we received from Essops Home Boksburg. Kim was incredibly friendly, professional, and helpful throughout the entire process. She understood our vision perfectly and gave excellent advice on the furniture we selected, helping us create the exact look and feel we wanted for our home. Thank you for the outstanding customer service and wonderful shopping experience.
1 reviews | Active since May 2026
We are very happy with the service we received from Essops Home Boksburg. Kim was incredibly friendly, professional, and helpful throughout the entire process. She understood our vision perfectly and gave excellent advice on the furniture we selected, helping us create the exact look and feel we wanted for our home. Thank you for the outstanding customer service and wonderful shopping experience.
The most common complaint about Essops Home, based on Hellopeter's AI analysis of recent customer reviews, is Delivery, Fulfilment & Logistics. Delivery, Fulfilment & Logistics (2.3) is the largest pain point. Customers describe weeks of waiting, no proactive communication, missed delivery dates, items delivered as showroom demos, and damaged goods arriving on bakkies. Follow-up calls go unanswered repeatedly.
Essops Home has a TrustIndex of 6.4 out of 10 on Hellopeter, based on 113 reviews in the last 12 months. They reply to 55% of negative reviews, typically within 72 hours 42 min. Hellopeter has tracked Essops Home across 792 total reviews. How is the TrustIndex calculated? →
