FT
Faithful To Nature
Verified Business
FT
Rated in:
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Faithful To Nature earns strong praise for fast, reliable delivery, thoughtful packaging with handwritten notes, and a well curated range of natural, organic products. Customers highlight quality and trust as core strengths. A minority of reviews flag courier failures with DPD Laser and slow refund or replacement handling, where communication breaks down and resolution requires repeated customer follow up.
TrustIndex
8.3
Ranking
#4
in Online Shopping
NPS Score
81
Recommended: Very Likely
Jul '25 - Jun '26
Based on recent customer reviews, Faithful To Nature is praised as a trusted online retailer for natural and health products, with customers highlighting fast delivery, knowledgeable staff, thoughtful handwritten notes, and well-researched product ranges. While the overwhelming majority of feedback is enthusiastic, a small but notable group raises serious concerns about courier reliability, complaint escalation, and refund handling when things go wrong.
Faithful To Nature's biggest strength, according to Hellopeter's AI analysis, is Delivery, Fulfilment & Logistics. Delivery, Fulfilment & Logistics (4.4) is consistently celebrated for fast turnaround, often next-day arrival even to rural areas, secure packaging, and Pargo collection options. Customers frequently mention free shipping thresholds and proactive communication throughout the dispatch journey.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Seamless experience from start to finish! They have an exceptional range of wellness products, items that could otherwise be quite difficult to find. The best part is the turnaround time - you'll literally receive your order in a day or two. Not only do I use them for my monthly vitamins and supplements, but I always find great gifts for others!
1 reviews | Active since Jan 2020
Seamless experience from start to finish! They have an exceptional range of wellness products, items that could otherwise be quite difficult to find. The best part is the turnaround time - you'll literally receive your order in a day or two. Not only do I use them for my monthly vitamins and supplements, but I always find great gifts for others!
1 reviews | Active since Jan 2020
Absolutely outstanding service from start to finish! The entire process was incredibly quick and fast, with impressive turn-around times. Communication was top-tier throughout; the team kept me updated every step of the way and answered all my questions immediately. Best of all, the final products are of excellent quality and exceeded my expectations. I highly recommend them and will definitely be a returning customer!"
1 reviews | Active since Jan 2020
Absolutely outstanding service from start to finish! The entire process was incredibly quick and fast, with impressive turn-around times. Communication was top-tier throughout; the team kept me updated every step of the way and answered all my questions immediately. Best of all, the final products are of excellent quality and exceeded my expectations. I highly recommend them and will definitely be a returning customer!"
1 reviews | Active since Jan 2020
I have been using this business for years and thought that it was about time I give a review as they have consistently given excellent service. I love their product selection, their speedy delivery and helpful customer service. The fact that they are a proudly South African business is a cherry on the cake. Thank you for always giving top tier products and service.
1 reviews | Active since Jan 2020
I have been using this business for years and thought that it was about time I give a review as they have consistently given excellent service. I love their product selection, their speedy delivery and helpful customer service. The fact that they are a proudly South African business is a cherry on the cake. Thank you for always giving top tier products and service.
1 reviews | Active since Jan 2020
I have ordered many products from Faithful to nature over the last 3 years - their products are first class, and their service and delivery is the best I've experienced using multiple online purchasing website.
1 reviews | Active since Jan 2020
I have ordered many products from Faithful to nature over the last 3 years - their products are first class, and their service and delivery is the best I've experienced using multiple online purchasing website.
1 reviews | Active since Jan 2020
Fabulous array and variety of goodies to purchase. Prompt service. Customer interaction super. My purchases did not total to a huge sum of money, but added to my parcel was a gift with a handwritten note. Their emails are fun and friendly. The poems and verses give you a smile.
1 reviews | Active since Jan 2020
Fabulous array and variety of goodies to purchase. Prompt service. Customer interaction super. My purchases did not total to a huge sum of money, but added to my parcel was a gift with a handwritten note. Their emails are fun and friendly. The poems and verses give you a smile.
1 reviews | Active since Jan 2020
I’ve been ordering from Faithful to Nature for several years, but the service on my last two orders has been extremely disappointing. On a previous order, an item I purchased was replaced with a cheaper product without any prior communication or approval. When I contacted customer service, there was no apology. Instead, I was asked to send photos and return the incorrect item before they would process a refund, despite the mistake being entirely on their side. Now, with my latest order, I paid extra for express delivery. I was later informed that delivery could not happen due to the storm, which I understand. However, there was no acknowledgement that the express delivery fee should obviously be refunded. I then clearly requested that the order still be delivered, but that the express delivery fee be refunded to my original payment method. Despite this being straightforward, I received another email asking me to clarify whether I wanted to cancel the entire order or only refund the express delivery fee. At this point, the issue is not the storm, it’s the poor communication, lack of accountability, and the amount of unnecessary back-and-forth required to resolve simple customer service matters. Very disappointing from a company I’ve supported for years.
1 reviews | Active since Jan 2020
I’ve been ordering from Faithful to Nature for several years, but the service on my last two orders has been extremely disappointing. On a previous order, an item I purchased was replaced with a cheaper product without any prior communication or approval. When I contacted customer service, there was no apology. Instead, I was asked to send photos and return the incorrect item before they would process a refund, despite the mistake being entirely on their side. Now, with my latest order, I paid extra for express delivery. I was later informed that delivery could not happen due to the storm, which I understand. However, there was no acknowledgement that the express delivery fee should obviously be refunded. I then clearly requested that the order still be delivered, but that the express delivery fee be refunded to my original payment method. Despite this being straightforward, I received another email asking me to clarify whether I wanted to cancel the entire order or only refund the express delivery fee. At this point, the issue is not the storm, it’s the poor communication, lack of accountability, and the amount of unnecessary back-and-forth required to resolve simple customer service matters. Very disappointing from a company I’ve supported for years.
Faithful To Nature scores 4.3 out of 5 on Hellopeter's AI analysis of service quality in Online Shopping, compared to the Online Shopping industry average of 2. Their strongest theme is Product Accuracy (4.5); their weakest is Customer Support (4.2). The top AI-rated Online Shopping business on Hellopeter is elevenpast (4.5). How is the AI Score calculated? →
Faithful To Nature has a TrustIndex of 8.3 out of 10 on Hellopeter, based on 107 reviews in the last 12 months. Hellopeter has tracked Faithful To Nature across 737 total reviews. How is the TrustIndex calculated? →