F
Freddywear.SA
Claimed Business
F
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKS
Kim S
1 reviews | Active since Jan 2020
14 Jan 2025, 12:05
Freddy Jeans - NO after sales service!!
I placed an order on 1 December 2024, & on the 5th I was sent a wats app to say that they were out of stock on the product I had ordered. I was asked for my baking details for a full refund. After numerous attempts via email, wats app and calling I am still yet to be refunded or even responded to. I find this to be terrible after sale service, and would not recommend ordering online from this store.
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Kim S
1 reviews | Active since Jan 2020
14 Jan 2025, 12:05
Freddy Jeans - NO after sales service!!
I placed an order on 1 December 2024, & on the 5th I was sent a wats app to say that they were out of stock on the product I had ordered. I was asked for my baking details for a full refund. After numerous attempts via email, wats app and calling I am still yet to be refunded or even responded to. I find this to be terrible after sale service, and would not recommend ordering online from this store.
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Nasreen A
1 reviews | Active since Jan 2020
4 Dec 2024, 11:33
DID NOT RECIEVE JEANS
I am writing to express my frustration with my recent online purchases. I made two separate orders for jeans, and while I have received one pair from each order, the remainder of both orders has not arrived. Despite numerous attempts to resolve this matter, I have not received any response from your team. I have contacted Freddy multiple times via email, WhatsApp, and phone calls, but I have not had any replies. Furthermore, I visited three different Freddy branches, but all of them were closed for several weeks, leaving me unable to speak with anyone in person. This lack of communication and support is highly disappointing, and I would appreciate it if you could urgently address my situation by either fulfilling my missing orders or providing a refund for the incomplete items. Please get back to me at your earliest convenience.
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Nasreen A
1 reviews | Active since Jan 2020
4 Dec 2024, 11:33
DID NOT RECIEVE JEANS
I am writing to express my frustration with my recent online purchases. I made two separate orders for jeans, and while I have received one pair from each order, the remainder of both orders has not arrived. Despite numerous attempts to resolve this matter, I have not received any response from your team. I have contacted Freddy multiple times via email, WhatsApp, and phone calls, but I have not had any replies. Furthermore, I visited three different Freddy branches, but all of them were closed for several weeks, leaving me unable to speak with anyone in person. This lack of communication and support is highly disappointing, and I would appreciate it if you could urgently address my situation by either fulfilling my missing orders or providing a refund for the incomplete items. Please get back to me at your earliest convenience.
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Chanelle van den heever
1 reviews | Active since Jan 2020
3 Dec 2024, 07:06
Freddywear.SA
I bought two pairs and only received one. I have sent numerous emails. I have tried to phone. With no response. I have asked for a refund and still no response. Do not buy as there is no customer service at all. I have sent 18 emails and still no response.
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Chanelle van den heever
1 reviews | Active since Jan 2020
3 Dec 2024, 07:06
Freddywear.SA
I bought two pairs and only received one. I have sent numerous emails. I have tried to phone. With no response. I have asked for a refund and still no response. Do not buy as there is no customer service at all. I have sent 18 emails and still no response.
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Shirvana L
1 reviews | Active since Jan 2020
30 Oct 2023, 18:20
Horrible service and still awaiting refund
Horrible service received from Freddy wear. I returned items over a month ago at the Fourways branch and I am still waiting to receive my refund. Every time I contact them I always get the runaround. Don’t bother purchasing from this franchise…truly not worth it!
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Shirvana L
1 reviews | Active since Jan 2020
30 Oct 2023, 18:20
Horrible service and still awaiting refund
Horrible service received from Freddy wear. I returned items over a month ago at the Fourways branch and I am still waiting to receive my refund. Every time I contact them I always get the runaround. Don’t bother purchasing from this franchise…truly not worth it!
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Replies (0)AS
ALEXANDRA S
1 reviews | Active since Jan 2020
30 Sept 2023, 05:50
Freddy Jeans
I git my first pair of Freddy jeans 3 years ago and absolutely loved them. Last year I saved, waited for a good special and bought 2 pairs for the price of one. Still cost me R2500 for 2 pairs of jeans! 😱. 6 months later I noticed that there was a slight ladder at the back by the belt loop. I went back to the Freddy Shop in Fourways mall and asked if they could address this problem. Lady took photos and sent to her manager. Got a call 3 days later and she said she has reviewed and sorry they can’t assist. Blaming the problem on maybe my nails. 😂😂😂. Let me just explain, I don’t at all and never have long nails, and I am very aware and very specific with the care instructions for my Freddy’s, following every step of those instructions perfectly. I do recall that the security tag that they have on their items are usually placed at on of the belt loops so I believe that it’s due to that. Freddy manager replies “ No it’s my nails” even though I sent her a picture of my short nails. 😂😂😂. Well not the second pair are doing the same but not bothering or worth the argument. Freddy - I am one of those customers that no matter the cost, if I love and am happy with something, I stick to it, support the brand all the way and buy and very loyal. WELL GUESS WHAT. No more. You are full of excuses and your quality is no longer the same as before since you have changed management. Your pants are definitely not the original Freddy’s anymore and your prices have escalated for a poorer quality product. I have moved on. I will surely advise everyone I know about that too.
Helpful (0)
|Replies (0)AS
ALEXANDRA S
1 reviews | Active since Jan 2020
30 Sept 2023, 05:50
Freddy Jeans
I git my first pair of Freddy jeans 3 years ago and absolutely loved them. Last year I saved, waited for a good special and bought 2 pairs for the price of one. Still cost me R2500 for 2 pairs of jeans! 😱. 6 months later I noticed that there was a slight ladder at the back by the belt loop. I went back to the Freddy Shop in Fourways mall and asked if they could address this problem. Lady took photos and sent to her manager. Got a call 3 days later and she said she has reviewed and sorry they can’t assist. Blaming the problem on maybe my nails. 😂😂😂. Let me just explain, I don’t at all and never have long nails, and I am very aware and very specific with the care instructions for my Freddy’s, following every step of those instructions perfectly. I do recall that the security tag that they have on their items are usually placed at on of the belt loops so I believe that it’s due to that. Freddy manager replies “ No it’s my nails” even though I sent her a picture of my short nails. 😂😂😂. Well not the second pair are doing the same but not bothering or worth the argument. Freddy - I am one of those customers that no matter the cost, if I love and am happy with something, I stick to it, support the brand all the way and buy and very loyal. WELL GUESS WHAT. No more. You are full of excuses and your quality is no longer the same as before since you have changed management. Your pants are definitely not the original Freddy’s anymore and your prices have escalated for a poorer quality product. I have moved on. I will surely advise everyone I know about that too.
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Replies (0)NT
Nikita T
1 reviews | Active since Jan 2020
19 Sept 2023, 19:39
They really couldn't be bothered...
What happened Freddy SA?? They used to be great but now the service is shocking! I purchased 3 items online on 11 September and still haven't received them, I got no notifications that the order had been successfully placed, nada, emailed them - no response and when I log onto their website, it just says 'paid' - 'unfulfilled' 🤷♀️ Ladies, rather check out shapewearshop.co.za: great quality products, brilliant service - same day delivery
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Nikita T
1 reviews | Active since Jan 2020
19 Sept 2023, 19:39
They really couldn't be bothered...
What happened Freddy SA?? They used to be great but now the service is shocking! I purchased 3 items online on 11 September and still haven't received them, I got no notifications that the order had been successfully placed, nada, emailed them - no response and when I log onto their website, it just says 'paid' - 'unfulfilled' 🤷♀️ Ladies, rather check out shapewearshop.co.za: great quality products, brilliant service - same day delivery
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Hanrie B
1 reviews | Active since Jan 2020
9 May 2023, 09:48
Durability of Freddy Jeans unacceptable
I bought a pairs of original Freddy Jeans late last year - 6 month range. One pair on FreddyWear SA and the other pair on Sedgars. I take such good care of them and wash and treat them like I am supposed to, especially because of the price you pay for them. Both of them now tore in the middle :( I sent an email to FreddyWear SA, Sedgars(also Freddy) and sent a DM on facebook to Freddy SA, still no response from them. These were my first pairs I bought and I was so excited to wear them, until they tore. I do not think I will buy another pair of Freddy jeans ever again as it seems other Jeans last longer and are more durable.
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Hanrie B
1 reviews | Active since Jan 2020
9 May 2023, 09:48
Durability of Freddy Jeans unacceptable
I bought a pairs of original Freddy Jeans late last year - 6 month range. One pair on FreddyWear SA and the other pair on Sedgars. I take such good care of them and wash and treat them like I am supposed to, especially because of the price you pay for them. Both of them now tore in the middle :( I sent an email to FreddyWear SA, Sedgars(also Freddy) and sent a DM on facebook to Freddy SA, still no response from them. These were my first pairs I bought and I was so excited to wear them, until they tore. I do not think I will buy another pair of Freddy jeans ever again as it seems other Jeans last longer and are more durable.
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Replies (0)LD
Lara D
1 reviews | Active since Jan 2020
10 Oct 2022, 10:20
Poor quality for an overpriced product
Freddy SA think they can change their name to Freddy Wear SA and customers will be fooled. Still the same overpriced bad quality product with poor customer service. I bought a pair of pants. One wear and they broke. Still the same shocking customer service where no one gets back to you.
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Lara D
1 reviews | Active since Jan 2020
10 Oct 2022, 10:20
Poor quality for an overpriced product
Freddy SA think they can change their name to Freddy Wear SA and customers will be fooled. Still the same overpriced bad quality product with poor customer service. I bought a pair of pants. One wear and they broke. Still the same shocking customer service where no one gets back to you.
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Replies (0)