FP
FSCA Pretoria
Claimed Business
FP
FSCA Pretoria
Claimed Business
10 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, FSCA Pretoria receives overwhelmingly negative feedback across all interactions. Customers consistently report rude and unhelpful call centre staff, unanswered queries, and extremely slow turnaround times on urgent matters such as DOFA document corrections. Multiple reviewers describe being hung up on, transferred endlessly, or ignored entirely. Serious concerns are raised about data privacy violations, institutional accountability failures, and a perceived unwillingness by management to address complaints. Customers express deep frustration at what they see as a bureaucratic organisation failing its core regulatory and service obligations.
Performance(last 12 months):
TrustIndex
0
Ranking
#69
in Financial Services
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|10 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About FSCA Pretoria
Based on recent customer reviews, FSCA Pretoria receives overwhelmingly negative feedback across all interactions. Customers consistently report rude and unhelpful call centre staff, unanswered queries, and extremely slow turnaround times on urgent matters such as DOFA document corrections. Multiple reviewers describe being hung up on, transferred endlessly, or ignored entirely. Serious concerns are raised about data privacy violations, institutional accountability failures, and a perceived unwillingness by management to address complaints. Customers express deep frustration at what they see as a bureaucratic organisation failing its core regulatory and service obligations.
FSCA Pretoria has a TrustIndex of 0 out of 10 on Hellopeter, based on 10 reviews in the last 12 months. Hellopeter has tracked FSCA Pretoria across 64 total reviews. How is the TrustIndex calculated? →
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencepM
portia M
1 reviews | Active since Jan 2020
4 Feb 2026, 13:06
BAD SERVICE
I have just phoned the call Centre you know the lady made me feel like I irritate him . I wanted to ask questions and I could hear she cannot wait for me to hung up . I'm so disappointed abut her treatment .I even asked her to be patient but I was irritating her . Please ask her to fix her attitude and remind her that she works with different people and learn to be kind .I would like her to tell me what did I do to irritate her because I was so kind to her. I USED NUMBER 011501 TO CALL
Helpful (0)
|Replies (0)pM
portia M
1 reviews | Active since Jan 2020
4 Feb 2026, 13:06
BAD SERVICE
I have just phoned the call Centre you know the lady made me feel like I irritate him . I wanted to ask questions and I could hear she cannot wait for me to hung up . I'm so disappointed abut her treatment .I even asked her to be patient but I was irritating her . Please ask her to fix her attitude and remind her that she works with different people and learn to be kind .I would like her to tell me what did I do to irritate her because I was so kind to her. I USED NUMBER 011501 TO CALL
0
Replies (0)KK
Keamogetswe K
1 reviews | Active since Jan 2020
3 Feb 2026, 09:09
No reply
“I have not received any response or feedback regarding my case despite submitting all required information. I am therefore unable to assess the quality of service or assistance provided.”
Helpful (0)
|Replies (0)KK
Keamogetswe K
1 reviews | Active since Jan 2020
3 Feb 2026, 09:09
No reply
“I have not received any response or feedback regarding my case despite submitting all required information. I am therefore unable to assess the quality of service or assistance provided.”
0
Replies (0)TS
Thabisile S
1 reviews | Active since Jan 2020
20 Oct 2025, 12:40
Dofa amendment
Good day I hope all is well with you. My name is Thabisile Sibeko. My contact details are 064 520 3738. The purpose of this email is to send a formal complaint to you. I sent an email last week Thursday, 16th of October. Mbali received my email and she made contact with me. I contacted her today to enquire about the feedback required. She advised that there is currently no feedback as they haven't started working on requests that were sent on last week Thursday. I asked for the turnaround period for my query and she said it could take upto 30 days. I then requested for my matter to be escalated since it an urgent matter for job opportunity.. I have been given an offer, the commencement date is the 1st of November 2025. I need to submit the correct DOFA document by today, failing to do so could lead up to me losing this job opportunity. The company has given me until today to provide them with the correct documents. Please assist with the amendment of the DOFA today so that I can submit the required documents and not miss out on this job opportunity. I have submitted all documents to proof that I have never worked for the company I dont know them it was wrongly added on my DOFA by FSCA..So can this be rectified because I dont wanna loose this opportunity because of your mistakes. Kind Regards, Thabisile Sibeko
Helpful (0)
|Replies (0)TS
Thabisile S
1 reviews | Active since Jan 2020
20 Oct 2025, 12:40
Dofa amendment
Good day I hope all is well with you. My name is Thabisile Sibeko. My contact details are 064 520 3738. The purpose of this email is to send a formal complaint to you. I sent an email last week Thursday, 16th of October. Mbali received my email and she made contact with me. I contacted her today to enquire about the feedback required. She advised that there is currently no feedback as they haven't started working on requests that were sent on last week Thursday. I asked for the turnaround period for my query and she said it could take upto 30 days. I then requested for my matter to be escalated since it an urgent matter for job opportunity.. I have been given an offer, the commencement date is the 1st of November 2025. I need to submit the correct DOFA document by today, failing to do so could lead up to me losing this job opportunity. The company has given me until today to provide them with the correct documents. Please assist with the amendment of the DOFA today so that I can submit the required documents and not miss out on this job opportunity. I have submitted all documents to proof that I have never worked for the company I dont know them it was wrongly added on my DOFA by FSCA..So can this be rectified because I dont wanna loose this opportunity because of your mistakes. Kind Regards, Thabisile Sibeko
0
Replies (0)VL
VL
Val L
1 reviews | Active since Jan 2020
13 Aug 2025, 12:20
FSCA - Not interested
RSCA warns the Public about impersonation of FSCA. Team leader Nechia Parsaid very rude called 3 times and she just hung up every time. Spoke to Boganie on switch board, he said he would as that a team leader call me but no one did. This morning Adele Mohola call 3 times but just stayed on the line not saying a word. I have requested a Director to contact me as this involves just short of 4 million rand. But they are not interested.
Helpful (0)
|Replies (0)VL
Val L
1 reviews | Active since Jan 2020
13 Aug 2025, 12:20
FSCA - Not interested
RSCA warns the Public about impersonation of FSCA. Team leader Nechia Parsaid very rude called 3 times and she just hung up every time. Spoke to Boganie on switch board, he said he would as that a team leader call me but no one did. This morning Adele Mohola call 3 times but just stayed on the line not saying a word. I have requested a Director to contact me as this involves just short of 4 million rand. But they are not interested.
0
Replies (0)MM
Mthokozisi M
1 reviews | Active since Jan 2020
23 Jul 2025, 07:44
FSCA Covers for FNB/Firstrand Misconduct & *******ly Discloses My Personal Information
I am lodging this complaint to highlight the serious misconduct, regulatory failure, and evasive behaviour displayed by the Financial Sector Conduct Authority (FSCA) in how it handled my formal complaint (Ref: 1-287728) against FNB/Firstrand Group. BACKGROUND: On 26 July 2024, FNB sent me a letter claiming I had been debarred following a “FAIS Panel Hearing” held on 22 July 2024 — a hearing I was never notified of, never invited to, and never given any reasons for. They attached an unsigned "Annexure 8" and used this *****ulent documentation to issue a BASA/RedAlert certificate implying a lawful FSCA debarment — despite the fact that I had never been listed on the official FSCA debarment register. The FSCA failed to act for months — only for them to suddenly fabricate a new debarment in 2025 based on an email they now claim they received from FNB, which contradicts previous FSCA responses and timelines. ******* DISCLOSURE OF MY INFORMATION: On 29 May 2025, after I warned FSCA that I would escalate to the media, I was shocked to receive an email from BeHonest/AdvanceCall saying a ***** complaint had been logged under my name — something I never submitted. When I demanded answers, FSCA refused to disclose who submitted my personal data or under what legal authority, until finally admitting that an FSCA employee sent my personal information to a third-party platform in my name — without my consent, without a complaint from me, and with no ***** incident on my part. INSTITUTIONAL COVER-UP: Over several months, I have caught FSCA officials — including Mr. Soyaphi Khoza — contradicting themselves in written correspondence, dodging questions under Section 23 of POPIA, and attempting to retroactively get me to sign "Form 2" to justify their unauthorized conduct. Even when presented with proof from FNB, BASA, and RedAlert that clearly shows false representation of FAIS authority, FSCA chose to protect the institution over the citizen. They recently closed the case without public accountability, without investigation, and now falsely claim FNB followed procedure — despite FNB’s own GROUP INDUSTRIAL RELATIONS confirming otherwise in earlier correspondence. WHY THIS MATTERS: This is not just poor service. It’s a violation of my privacy rights, abuse of regulatory power, and collusion with a major financial institution to cover up procedural misconduct. I have compiled all relevant evidence — including correspondence with FNB, FSCA, BASA, RedAlert, and various regulatory bodies — and will be lodging formal complaints with: ✅ The Information Regulator ✅ The Public Protector ✅ Parliament’s Standing Committee on Finance ✅ Media & Civil society watchdogs I’m posting this here to publicly expose the FSCA’s attempts to silence, delay, and obscure their failures. Desired outcome: Public acknowledgment and correction of their misconduct Full written disclosure of how my personal data was shared without consent Transparency in their dealings with FNB/Firstrand Institutional accountability
Helpful (0)
|Replies (0)MM
Mthokozisi M
1 reviews | Active since Jan 2020
23 Jul 2025, 07:44
FSCA Covers for FNB/Firstrand Misconduct & *******ly Discloses My Personal Information
I am lodging this complaint to highlight the serious misconduct, regulatory failure, and evasive behaviour displayed by the Financial Sector Conduct Authority (FSCA) in how it handled my formal complaint (Ref: 1-287728) against FNB/Firstrand Group. BACKGROUND: On 26 July 2024, FNB sent me a letter claiming I had been debarred following a “FAIS Panel Hearing” held on 22 July 2024 — a hearing I was never notified of, never invited to, and never given any reasons for. They attached an unsigned "Annexure 8" and used this *****ulent documentation to issue a BASA/RedAlert certificate implying a lawful FSCA debarment — despite the fact that I had never been listed on the official FSCA debarment register. The FSCA failed to act for months — only for them to suddenly fabricate a new debarment in 2025 based on an email they now claim they received from FNB, which contradicts previous FSCA responses and timelines. ******* DISCLOSURE OF MY INFORMATION: On 29 May 2025, after I warned FSCA that I would escalate to the media, I was shocked to receive an email from BeHonest/AdvanceCall saying a ***** complaint had been logged under my name — something I never submitted. When I demanded answers, FSCA refused to disclose who submitted my personal data or under what legal authority, until finally admitting that an FSCA employee sent my personal information to a third-party platform in my name — without my consent, without a complaint from me, and with no ***** incident on my part. INSTITUTIONAL COVER-UP: Over several months, I have caught FSCA officials — including Mr. Soyaphi Khoza — contradicting themselves in written correspondence, dodging questions under Section 23 of POPIA, and attempting to retroactively get me to sign "Form 2" to justify their unauthorized conduct. Even when presented with proof from FNB, BASA, and RedAlert that clearly shows false representation of FAIS authority, FSCA chose to protect the institution over the citizen. They recently closed the case without public accountability, without investigation, and now falsely claim FNB followed procedure — despite FNB’s own GROUP INDUSTRIAL RELATIONS confirming otherwise in earlier correspondence. WHY THIS MATTERS: This is not just poor service. It’s a violation of my privacy rights, abuse of regulatory power, and collusion with a major financial institution to cover up procedural misconduct. I have compiled all relevant evidence — including correspondence with FNB, FSCA, BASA, RedAlert, and various regulatory bodies — and will be lodging formal complaints with: ✅ The Information Regulator ✅ The Public Protector ✅ Parliament’s Standing Committee on Finance ✅ Media & Civil society watchdogs I’m posting this here to publicly expose the FSCA’s attempts to silence, delay, and obscure their failures. Desired outcome: Public acknowledgment and correction of their misconduct Full written disclosure of how my personal data was shared without consent Transparency in their dealings with FNB/Firstrand Institutional accountability
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Replies (0)AS
Athol S
1 reviews | Active since Jan 2020
8 Jul 2025, 07:46
FSCA - a waste of time and money
If anyone remains deluded enough to trust the FSCA, look no further than the victims of Mark Kretzshmar. The FSCA will persecute a small, family- owned business for a harmless administrative breach of some meaningless law, but allow the real ****** to operate with impunity.
Helpful (0)
|Replies (0)AS
Athol S
1 reviews | Active since Jan 2020
8 Jul 2025, 07:46
FSCA - a waste of time and money
If anyone remains deluded enough to trust the FSCA, look no further than the victims of Mark Kretzshmar. The FSCA will persecute a small, family- owned business for a harmless administrative breach of some meaningless law, but allow the real ****** to operate with impunity.
0
Replies (0)RF
Ronel F
1 reviews | Active since Jan 2020
22 Jun 2025, 14:52
False adverti*****t and pathetic client service - avoid WEST Cafe, Hazelwood, Pretoria
We previously visited WEST Cafe in Hazelwood, Pretoria to enjoy their Wednesday night pizza special. Last Wednesday we wanted to visit them again but first checked that the special is still on, via an Internet search, before going to the restaurant. Before ordering, we enquired whether the special applies to all pizzas on the menu. The waiter did not know and went to enquire from the manager. When he returned, we were simply informed that the special and menu had changed earlier that day and will no longer apply. Based on the principle of false advertising and refusing to fall for such a trap, we left the restaurant, just paying for a hot chocolate that one of us had already started drinking. We voiced our unhappiness to the waiters yet no attempt whatsoever was made to accommodate us, based on WEST Cafe's false adverti*****t efforts. The only concern of the various waiters standing around was whether or not we had paid for the hot chocolate. How pathetic! I have not experiences such bad customer service in a long time. In the current economic time and competetitive world of the restaurant industry, one would have expected a different approach from a company that would like to grow. I will most certainly not visit WEST Cafe again. Luckily, 23rd on Hazelwoord welcomed us with open arms and even made a special plan to organise a table for us, even though they were fully booked.
Helpful (0)
|Replies (0)RF
Ronel F
1 reviews | Active since Jan 2020
22 Jun 2025, 14:52
False adverti*****t and pathetic client service - avoid WEST Cafe, Hazelwood, Pretoria
We previously visited WEST Cafe in Hazelwood, Pretoria to enjoy their Wednesday night pizza special. Last Wednesday we wanted to visit them again but first checked that the special is still on, via an Internet search, before going to the restaurant. Before ordering, we enquired whether the special applies to all pizzas on the menu. The waiter did not know and went to enquire from the manager. When he returned, we were simply informed that the special and menu had changed earlier that day and will no longer apply. Based on the principle of false advertising and refusing to fall for such a trap, we left the restaurant, just paying for a hot chocolate that one of us had already started drinking. We voiced our unhappiness to the waiters yet no attempt whatsoever was made to accommodate us, based on WEST Cafe's false adverti*****t efforts. The only concern of the various waiters standing around was whether or not we had paid for the hot chocolate. How pathetic! I have not experiences such bad customer service in a long time. In the current economic time and competetitive world of the restaurant industry, one would have expected a different approach from a company that would like to grow. I will most certainly not visit WEST Cafe again. Luckily, 23rd on Hazelwoord welcomed us with open arms and even made a special plan to organise a table for us, even though they were fully booked.
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Replies (0)