IS
Insurance Supermarket
Unclaimed Business
IS
Insurance Supermarket
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#49
in Insurance
NPS Score
-100
Recommended: Unlikely
Frequently Asked Questions About Insurance Supermarket
Insurance Supermarket has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Insurance Supermarket across 8 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceBM
Bridgett M
1 reviews | Active since Jan 2020
13 May 2025, 07:04
Auto and General/Insurance Supermarket
I do not even know this company.I was told by Auto and General that this Insurance Supermarket is my broker.I have been calling them for two weeks to try cancel my policy but no one ever answers the phone.As far as I know I registered directly with Auto and General but now that I want to cancel my policy I m told I must do the cancellation through this Insurance Supermarket that I never heard of before because they are my broker!!!!!
Helpful (0)
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Bridgett M
1 reviews | Active since Jan 2020
13 May 2025, 07:04
Auto and General/Insurance Supermarket
I do not even know this company.I was told by Auto and General that this Insurance Supermarket is my broker.I have been calling them for two weeks to try cancel my policy but no one ever answers the phone.As far as I know I registered directly with Auto and General but now that I want to cancel my policy I m told I must do the cancellation through this Insurance Supermarket that I never heard of before because they are my broker!!!!!
0
Replies (0)NN
Nozipho N
1 reviews | Active since Jan 2020
20 Nov 2024, 08:28
Mxolisi Nhlapo is the best of the best!!!
Being a client of Insurance supermarket for the past 5 years has been nothing short of a bliss. A big shout out for Mxolisi Nhlapho for always working his magic and eagerness to help solve my problems according to my needs, he is truly the best of the best!!! And because of that, i have every reason to continue using Insurance supermarkets services. A happy client i am indeed 🥂
Helpful (0)
|Replies (0)NN
Nozipho N
1 reviews | Active since Jan 2020
20 Nov 2024, 08:28
Mxolisi Nhlapo is the best of the best!!!
Being a client of Insurance supermarket for the past 5 years has been nothing short of a bliss. A big shout out for Mxolisi Nhlapho for always working his magic and eagerness to help solve my problems according to my needs, he is truly the best of the best!!! And because of that, i have every reason to continue using Insurance supermarkets services. A happy client i am indeed 🥂
0
Replies (0)AK
Andile K
1 reviews | Active since Jan 2020
13 Jul 2023, 06:59
Fuel and Mechanical claims..
On their broucher it says 2 fuel calouts are covered (within a period of 12 months), you only pay when you've excided 2 claims. I logged a call requesting AA to send me fuel and I was told that I have to have cash to pay their service provider after refueling my vehicle. ( That was my 1st claim of fuel ) I'll refer the Mechanical claim to the Ombard since they refused to repair my vehicle they do not advise customers to have their vehicles inspected before taking the cover. My point is what if you take the warranty not knowing that a certain rubber cover is torn then few months down the line the part is damaged due to a torn cover? Covers may be torned / cracked between service intervals or few months after servicing your vehicle. I joined AA few months after servicing my car & I am sure that it was inspected during service.
Helpful (0)
|Replies (0)AK
Andile K
1 reviews | Active since Jan 2020
13 Jul 2023, 06:59
Fuel and Mechanical claims..
On their broucher it says 2 fuel calouts are covered (within a period of 12 months), you only pay when you've excided 2 claims. I logged a call requesting AA to send me fuel and I was told that I have to have cash to pay their service provider after refueling my vehicle. ( That was my 1st claim of fuel ) I'll refer the Mechanical claim to the Ombard since they refused to repair my vehicle they do not advise customers to have their vehicles inspected before taking the cover. My point is what if you take the warranty not knowing that a certain rubber cover is torn then few months down the line the part is damaged due to a torn cover? Covers may be torned / cracked between service intervals or few months after servicing your vehicle. I joined AA few months after servicing my car & I am sure that it was inspected during service.
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Replies (0)MM
RK
Ruaan K
1 reviews | Active since Jan 2020
24 Jan 2020, 09:17
Dishonest broker advice
I have been trying to cancel my King Price policy for about 2 weeks now and Insurance Supermarket as the broker has been making this extremely difficult by not being forth coming and in fact lying to me on a recorded call by telling me that any insurance policy for a vehicle should be in the financed person's name and can't be part of a separate policy. This is condescending and aggravates me even more with this whole process. Another problem I have is that I did not ask for his financial advise on any occasion but he insisted on giving it to me and continuously talking over me and not allowing me sufficient time to talk and explain to him why I'm not interested in maintaining the policy. Finally the broker explicitly told King Price that I will be keeping my policy even though I told him that I am not keeping the policy active so he lied to me and lied to them and at the end of the day I'm the one paying for his dishonesty, I am very close to taking this further and getting my lawyers involved as I feel that openly lying to a client is unacceptable and then furthermore lying to King Price with regards to the status of my policy is unethical and costs me money not Insurance Supermarket. Can someone please assist me with cancelling my policy as soon as possible?
Helpful (0)
|Replies (0)RK
Ruaan K
1 reviews | Active since Jan 2020
24 Jan 2020, 09:17
Dishonest broker advice
I have been trying to cancel my King Price policy for about 2 weeks now and Insurance Supermarket as the broker has been making this extremely difficult by not being forth coming and in fact lying to me on a recorded call by telling me that any insurance policy for a vehicle should be in the financed person's name and can't be part of a separate policy. This is condescending and aggravates me even more with this whole process. Another problem I have is that I did not ask for his financial advise on any occasion but he insisted on giving it to me and continuously talking over me and not allowing me sufficient time to talk and explain to him why I'm not interested in maintaining the policy. Finally the broker explicitly told King Price that I will be keeping my policy even though I told him that I am not keeping the policy active so he lied to me and lied to them and at the end of the day I'm the one paying for his dishonesty, I am very close to taking this further and getting my lawyers involved as I feel that openly lying to a client is unacceptable and then furthermore lying to King Price with regards to the status of my policy is unethical and costs me money not Insurance Supermarket. Can someone please assist me with cancelling my policy as soon as possible?
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Replies (0)KH
AS
Avant S
1 reviews | Active since Jan 2020
4 Feb 2019, 00:47
Watch out for Insurance Supermarkets broker fees!!!
When purchasing my vehicle, I accepted the dealers offer to assist me with insurance on the vehicle. They had directed me to Insurance Supermarket whom I had later found out is a broker, nevertheless they assisted and got me insured with King Price and I was more than satisfied with how efficiently everything was done until things would later take a turn for the worst. In December 2018 my account had an additional debit of R250 for broker fees. At the time I requested King Price to contact me for another insurance quote and when I queried if the broker fee on my current Kp policy is going to be a standard fee of R250, he advised the R250 was a once off payment as I have a broker appointed on my policy and in future the broker fee is only about R80 or something which is inclusive in my monthly insurance premium. I was fine with that. However January 31 2019, my account debited for a further R250!!! This time I called Insurance Supermarket directly and to my surprise the guy who I spoke to explained that it is a once of fee, and broker fee is 80 something in my premium, and when I informed him that my account was already debited in December for the once off fee, why was it debited again? I do not think Insurance Supermarket understands what "Once off" means because surely this has become a twice off payment, a warning to anyone who wishes to engage the services of Insurance Supermarket need to be careful and watch the broker fees
Helpful (0)
|Replies (0)AS
Avant S
1 reviews | Active since Jan 2020
4 Feb 2019, 00:47
Watch out for Insurance Supermarkets broker fees!!!
When purchasing my vehicle, I accepted the dealers offer to assist me with insurance on the vehicle. They had directed me to Insurance Supermarket whom I had later found out is a broker, nevertheless they assisted and got me insured with King Price and I was more than satisfied with how efficiently everything was done until things would later take a turn for the worst. In December 2018 my account had an additional debit of R250 for broker fees. At the time I requested King Price to contact me for another insurance quote and when I queried if the broker fee on my current Kp policy is going to be a standard fee of R250, he advised the R250 was a once off payment as I have a broker appointed on my policy and in future the broker fee is only about R80 or something which is inclusive in my monthly insurance premium. I was fine with that. However January 31 2019, my account debited for a further R250!!! This time I called Insurance Supermarket directly and to my surprise the guy who I spoke to explained that it is a once of fee, and broker fee is 80 something in my premium, and when I informed him that my account was already debited in December for the once off fee, why was it debited again? I do not think Insurance Supermarket understands what "Once off" means because surely this has become a twice off payment, a warning to anyone who wishes to engage the services of Insurance Supermarket need to be careful and watch the broker fees
0
Replies (0)MD
Mahesh D
1 reviews | Active since Jan 2020
8 Oct 2018, 07:02
Being harassed via SMS
Please remove me from your marketing list. I have not provided you my details. Im registered with the Direct Marketing Association to not see marketing from any company. Please remove my details from your distribution list.
Helpful (0)
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Mahesh D
1 reviews | Active since Jan 2020
8 Oct 2018, 07:02
Being harassed via SMS
Please remove me from your marketing list. I have not provided you my details. Im registered with the Direct Marketing Association to not see marketing from any company. Please remove my details from your distribution list.
0
Replies (0)