P
Powercare
Unclaimed Business
P
Powercare
Unclaimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Electronics & Technology
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Powercare
Powercare has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Powercare across 18 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKF
WM
Warren M
1 reviews | Active since Jan 2020
12 Jan 2026, 11:57
Its been 6 months
For 6 months I've been calling them for a replace of my TV and they've always said that they'll send an email to the supplier and that they'll get back to me once the supplier responds to their email
Helpful (0)
|Replies (0)PP
Phutipie P
1 reviews | Active since Jan 2020
22 Feb 2022, 14:58
I am so fed up with powercareservice
It has been 14 days since they said they will come collect my sansui TV, when I call them they don't answer their phones. They did not reply to my emails, this is really frustrating.
Helpful (0)
|Replies (0)PP
Phutipie P
1 reviews | Active since Jan 2020
22 Feb 2022, 14:58
I am so fed up with powercareservice
It has been 14 days since they said they will come collect my sansui TV, when I call them they don't answer their phones. They did not reply to my emails, this is really frustrating.
0
Replies (0)NC
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Karabo M
1 reviews | Active since Jan 2020
21 Jun 2021, 11:40
Frustrating Service
Here again reporting the same company twice :( about the same issue. We purchased a TV at Game Rosebank in May 2020 and the TV has been giving us problems three times! A Technician has been assigned to us three times already and guess what we still have a problem even to this day, he would download a software and it works for sometime and then we are back to not having a TV AGAIN! So today sadly the Technician cannot visit us cause the TV is out of Warranty, I have requested for a refund when the Technician was called out for the second time but they told me he will download the software again which he did but then a couple of months after we were back to the same issue. This is really frustrating and I want nothing but a refund from Powercare!
Helpful (0)
|Replies (0)KM
Karabo M
1 reviews | Active since Jan 2020
21 Jun 2021, 11:40
Frustrating Service
Here again reporting the same company twice :( about the same issue. We purchased a TV at Game Rosebank in May 2020 and the TV has been giving us problems three times! A Technician has been assigned to us three times already and guess what we still have a problem even to this day, he would download a software and it works for sometime and then we are back to not having a TV AGAIN! So today sadly the Technician cannot visit us cause the TV is out of Warranty, I have requested for a refund when the Technician was called out for the second time but they told me he will download the software again which he did but then a couple of months after we were back to the same issue. This is really frustrating and I want nothing but a refund from Powercare!
0
Replies (0)JP
Jessica P
1 reviews | Active since Jan 2020
19 Mar 2021, 13:05
PATHETIC SERVICE AND RUDE, UNPROFRESSIONAL TECHNICIAN
THE ABSOLUTE WORST SERVICE I HAVE RECEIVED. I WAITED 2 WEEKS FOR A TECHNICIAN TO COME OUT AND ATTEND TO MY INOPERATIVE TV AFTER LOGGING A COMPLAINT AT HIFI CORP. AS THE CUSTOMER, IT WAS MY DUTY TO RUN AFTER POWERCARE TO GET FEEDBACK AND A DATE AS TO WHEN THE TECHNICIAN WOULD COME OUT. HOW IS THAT FOR CUSTOMER SERVICE? ALL THE TECHNICIAN, WALTER, DID WAS INSTALL SOME BOGUS SOFTWARE UPDATE TO CREATE THE ILLUSION THAT HE WAS FIXING IT BUT WHEN HE LEFT MY HOME THE TV WAS IN THE EXACT SAME STATE AS THE COMPLAINT I LOGGED. WHEN I CONTACTED THE TECHNICIAN TO TELL HIM IT WAS NOT FIXED, HE TOLD ME THAT HE DOES NOT SUSPECT THE TV IS FAULTY BUT INSTEAD THINKS THAT THE PROBLEM IS THE WAY I AM USING IT!???!! AS IF THERE ARE SO MANY DIFFERENT WAYS TO USE A TV. WE HAVE NOW BEEN INFORMED THAT POWERCARE HAS CLOSED OUR JOB AND STATED THAT IT IS REPAIRED. FURTHERMORE THEY SAY WE SHOULD LOG A NEW CALL AS THE JOB IS CLOSED AND IT WILL NOT BE UNDER WARRANTY AS MY WARRANTY HAS SINCE EXPIRED (LETS KEEP IN MIND THAT I HAVE NOW WAITED 3 WEEKS FOR MY TV TO BE REPAIRED). IT IS EXTREMELY DISAPPOINTING THAT HIFI CORP IS USING SUCH AN INCOMPETENT BUSINESS TO CARRY OUT REPAIRS. DO NOT USE THEM. YOU WILL HAVE MORE SUCCESS AS A CUSTOMER CARRYING OUT YOUR OWN REPAIRS ON YOUR ELECTRONICS.
Helpful (0)
|Replies (0)JP
Jessica P
1 reviews | Active since Jan 2020
19 Mar 2021, 13:05
PATHETIC SERVICE AND RUDE, UNPROFRESSIONAL TECHNICIAN
THE ABSOLUTE WORST SERVICE I HAVE RECEIVED. I WAITED 2 WEEKS FOR A TECHNICIAN TO COME OUT AND ATTEND TO MY INOPERATIVE TV AFTER LOGGING A COMPLAINT AT HIFI CORP. AS THE CUSTOMER, IT WAS MY DUTY TO RUN AFTER POWERCARE TO GET FEEDBACK AND A DATE AS TO WHEN THE TECHNICIAN WOULD COME OUT. HOW IS THAT FOR CUSTOMER SERVICE? ALL THE TECHNICIAN, WALTER, DID WAS INSTALL SOME BOGUS SOFTWARE UPDATE TO CREATE THE ILLUSION THAT HE WAS FIXING IT BUT WHEN HE LEFT MY HOME THE TV WAS IN THE EXACT SAME STATE AS THE COMPLAINT I LOGGED. WHEN I CONTACTED THE TECHNICIAN TO TELL HIM IT WAS NOT FIXED, HE TOLD ME THAT HE DOES NOT SUSPECT THE TV IS FAULTY BUT INSTEAD THINKS THAT THE PROBLEM IS THE WAY I AM USING IT!???!! AS IF THERE ARE SO MANY DIFFERENT WAYS TO USE A TV. WE HAVE NOW BEEN INFORMED THAT POWERCARE HAS CLOSED OUR JOB AND STATED THAT IT IS REPAIRED. FURTHERMORE THEY SAY WE SHOULD LOG A NEW CALL AS THE JOB IS CLOSED AND IT WILL NOT BE UNDER WARRANTY AS MY WARRANTY HAS SINCE EXPIRED (LETS KEEP IN MIND THAT I HAVE NOW WAITED 3 WEEKS FOR MY TV TO BE REPAIRED). IT IS EXTREMELY DISAPPOINTING THAT HIFI CORP IS USING SUCH AN INCOMPETENT BUSINESS TO CARRY OUT REPAIRS. DO NOT USE THEM. YOU WILL HAVE MORE SUCCESS AS A CUSTOMER CARRYING OUT YOUR OWN REPAIRS ON YOUR ELECTRONICS.
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Replies (0)KM
Karabo M
1 reviews | Active since Jan 2020
17 Dec 2020, 15:54
Disappointing
What a disappointment!! We purchased a smart TV at Game which is maintained by Powercare and it's been giving us problems for the third time now :( every time the technician comes he just loads the software and it works for sometime then we are back to the same issues AGAIN and AGAIN!! 081 396 2760
Helpful (0)
|Replies (0)KM
Karabo M
1 reviews | Active since Jan 2020
17 Dec 2020, 15:54
Disappointing
What a disappointment!! We purchased a smart TV at Game which is maintained by Powercare and it's been giving us problems for the third time now :( every time the technician comes he just loads the software and it works for sometime then we are back to the same issues AGAIN and AGAIN!! 081 396 2760
0
Replies (0)DS
DL S
1 reviews | Active since Jan 2020
27 Oct 2020, 19:03
Pathetic service
Bought a tv from Incredible Connection Sansui Smart. TV was giving issues with wifi and hardly worked was told Power care will collect to evaluate upon collecting two men asked for the box and put the tv in when putting in the guy scratched the tv noted this I called both Powercare and Incredible Connection to inform them about him scratching it when putting it in. Informed the lady from Powercare and she said they were not supposed to touch it. NO ONE told me this and female alone how was I supposed to pick up a 65inch tv. They then took the tv and have not once yet kept me updated or informed me what the problem was incredible connection did a few follow ups and told me that it needed and update. I received the tv back yesterday STILL SCRATCHED AND STILL NOT WORKING NOT ON THAT MY SOFTWARE IS NOW JVC AND NOT SANSUI this messed the tv up and now it doesnt even pick up wifi AT ALL and has totally different software and now shows JVC really disappointed in the whole brand and now the tv is even worse that what it was and has a scratch too I just want my money back I am within my warranty I do not want a broken scratched TV with JVC software. Pathetic service
Helpful (0)
|Replies (0)DS
DL S
1 reviews | Active since Jan 2020
27 Oct 2020, 19:03
Pathetic service
Bought a tv from Incredible Connection Sansui Smart. TV was giving issues with wifi and hardly worked was told Power care will collect to evaluate upon collecting two men asked for the box and put the tv in when putting in the guy scratched the tv noted this I called both Powercare and Incredible Connection to inform them about him scratching it when putting it in. Informed the lady from Powercare and she said they were not supposed to touch it. NO ONE told me this and female alone how was I supposed to pick up a 65inch tv. They then took the tv and have not once yet kept me updated or informed me what the problem was incredible connection did a few follow ups and told me that it needed and update. I received the tv back yesterday STILL SCRATCHED AND STILL NOT WORKING NOT ON THAT MY SOFTWARE IS NOW JVC AND NOT SANSUI this messed the tv up and now it doesnt even pick up wifi AT ALL and has totally different software and now shows JVC really disappointed in the whole brand and now the tv is even worse that what it was and has a scratch too I just want my money back I am within my warranty I do not want a broken scratched TV with JVC software. Pathetic service
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Replies (0)