FT
Fidel T
Active since Jun 2016
31
Reviews
0
Industries
Reviews
31 reviews16 months ago
Unhelpful And Unprofesional
Our Family's father recently passed away we submitted forms that indicated how we (children/mother) would like to receive the death benefits. After our mother submitted the forms at the Thohoyandou branch, we learned that the branch manager - Mr Mudzunga had not understood what we required and did not seem interested in helping us. Our mother also is not well learned to understand the documents she was submitting. I met him with my mother and he indicated that the policy payout is monthly and cannot be changed. Also, my mother is now the owner of the policy, not a dependant. However, I tried to explain the situation to learn how this came to be and he was not interested in talking about it and he told me I don't have any say as I'm not the policy holder. He also didn't want to talk or look at the emails my brother had been sending him for the last 2 months. We also wanted to know all the information that he was saying and where it is contained as is standard for any policy. According to Sanlam policy, the policy benefit payable at death can be paid as a lump sum, or it can be used to provide regular pension payments to the dependants. I asked for the copy of forms we submitted at his office, he said we must ask them from head office. My sister said she called him before, and he was saying the same thing about the policy being unchangeable, but he then later understood her, but in order to assist us he told her we must come to the branch in person. But when I got there his demeanor was quite unprofessional and uninterested in assisting us which is puzzling as we are the clients. This needs to be resolved quick because we're in need of the funds to attend some family needs.
672 replies
20 months ago
AN INHUMANE NIGHTMARE
This would be an followup complaint about the same policy with Clientele. I made a claim when my father passed away last week. I discovered that the agent who captured the information only included my mother's name on the policy. Fortunately the ID number was my father's. The claim department declared that they will have to listen to the audio when I took the policy to hear what was discussed initially. They called back within 2 days and confirmed that the policy was taken to cover both my parents with my father as the main member. The second problem was that I had to wait another 2 days to get another person the handle my claim. I sued the App, website and calling the company interchangeably for the following 4 days. Cut the story short, I emailed the documents required. A day later I followed up on it and the consultant helped to upload the files. Another day passed and it's already Friday - the day before the burial, I still have no payout or benefits on the policy. Fortunately, my siblings had access to cash and other means which have to be paid back. It was an inconvenient and expensive nightmare which defeated the whole point of having the policy to begin with. Clientele really is HORRIBLE on delivery but very good at advertising. 3RD problem is Now I'm also being debited 3 times more than what I was paying according to the package I took and telephonically agreed to. ***!!!! A funeral is supposed to be handled with extra diligence and care to avoid extra stress other than what we're already going through. Sadly it wasn't.
106 replies
22 months ago
From Glory to DISAPPOINTMENT
I called Momentum about my Bosch Touch Control Ceramic Hob which isn't responding. They said it falls under Stoves which are not insured under Household and Contents, they said it falls under building insurance. I called my portfolio manager to check on our building insurance and he advised that it doesn't. Momentum is using word technicalities that are outdated and synonymous with building Stoves to avoid paying out my claim. Glass Hobs are the same as any other utilities, i.e Microwaves, Washing machine, Induction stove, etc. Otherwise their argument should also apply to a wall mounted TV stand and they know it it doesn't. I've been paying for over 6 years and I've never claimed for household contents, after-all that this is what I get? I was once proud of tis insurance, but now I've very DISAPPOINTED.
53 replies
31 months ago
Deceptive and Depressing
I took up a clientele dignity plan 2 years ago and the agent gave me a premium price for a cover of R50k. When the policy documents were emailed I saw that the cover was R35k instead. I've emailed Clientele multiple times to rectify and they keep giving me a number to call to no avail and waste of air time. Why can't they sort this out themselves and escalate this matter? Their App is of no use and their Whatsapp contact never ever has responses. I cancelled my legal plan with them for other shenanigans and I might just follow with this one.
582 replies
37 months ago
JUST HORRIBLE SERVICE
I'm trying to get a settlement letter from FNB for my Call Direct Personal loan account and I'm sent through 4 departments, after 35mins on the phone I always get cutoff. I called again and have been on the phone for 58 mins, I get told to hold on and nothing happens. It feels like a damn cat and mouse game. They know how to collect money but NEVER when it's for the customers.
53 replies
38 months ago
Voda-Mis-Communication
I had a cancelled order that has been registered as delivered while I'm actively being charged for it. I've escalated the matter to Vodacom every week since January and I'm tired of going through the same process.
106 replies
50 months ago
HOPELESS and IRRESPONSIBLE
They keep debiting wrong account, Even after I send emails and call back messages from their website I don't get any initiative or commitment. Some phone calls hang up when I pick up so I have no way of knowing if it was them or not. It's just a useless service and inconveniences .
53 replies
56 months ago
Health Hazard Malpractice
After taking my car to Kia Menlyn, I recently learned my Air Filter wasn't being changed for the passed few services that I've paid for. No wonder the air through my aircon always felt heavy and damp. This is seriously bad business.
0 replies
56 months ago
Quick to Open Hard to Close
I'm simply trying to close the business account and the process takes forever. So much so that I get messages saying the account is overdrawn and I need to make a deposit. I withdrew my money in order to close it, then I was instructed to schedule an appointment with my banker which has been more than a month now because they are difficult to get a hold of or to schedule an appointment with. When I called nedbank twice, they said they will leave a message for my personal banker to call me so that I close the account. Still waiting... Meanwhile said account is overdrawn.
0 replies
57 months ago
Should Change Name To Nightclub
I've spoken to the reception a couple of times, but on the night of 24 August, I went to speak to a fat rounded man at the reception area at 9:45 pm about the noise some of their guests were making. This is heard by the neighbours loudly. The hotel constantly allows guests to get drunk by the parking and play their portable speakers or music from their cars. Unfortunately the fat guy said he can't go and stop them because they will come back and start making noise for other guests which made no sense whatsoever. Basically this suggests that they have no control over the disruptive noise some of their guests occasionally engage in which will disturb other guests and neibours. This disrupts people in the evenings who have children studying and preparing for homeworks as well as adults trying to relax.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (6.451612903225806%)
1 Star
29 (93.54838709677419%)