BM
Bongekile M
Active since Jun 2016
8
Reviews
0
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Reviews
8 reviews28 months ago
Nedbank's *********** Service has me regretting ever banking with them
I am so disappointed and dissatisfied with Nedbank's services, to the extent that I regret not leaving the bank sooner. Just over a year ago, my account, including my credit card, had unauthorised transactions resulting in financial losses (just <9K). Despite reporting this issue to the bank and multiple follow-ups, the issue case was never resolved, I actually grew tired of running around. Last month I finally decided to start my migration from the bank, I decided to close my credit card. The process is again proving to be hell! Upon visiting the branch, I was directed to the call centre. After painstakingly navigating through the account closure procedure with a representative (presumably a customer retention specialist), I was assured that my account was closed. I was even told to discard my cards. However, it’s been almost a month since that conversation, and I haven't received the promised confirmation email. Instead, I've noticed that Nedbank debited bank charges to my supposedly closed account, leaving me concerned about potential additional payments. The lack of care, professionalism, and basic respect for customers exhibited by the bank is deeply disappointing. I am left wondering about the timeline for the official closure of my account and who is responsible for the accruing bank charges during this unresolved period. After being a customer for over 15 years, I am disheartened by the quality of service provided by Nedbank.
0 replies
64 months ago
Order delivery sooner than expected
I had such a pleasant experience with Cielo! I bought a bed frame online and though I anticipated it’s delivery to be between 7-14 days, my order was delivered THREE days after purchase!!! I got soooo excited by that even better the item was as it is advertised online. Thank you Cielo team for such a pleasant experience into a new year!!! B’
56 replies
77 months ago
Pathetic costumer care
At KFC Montrose, first the cashier lost my bank, (she misplaced it on the counter which was then taken by her colleague who gave it to another customer). As the cashier was giving me attitude claiming to have not received the card from me, the other customer returned it and there was no apology from both cashiers. Secondly I had ordered Zinger wings and after waiting for 20 min a lady named Tlaleng said we should wait 2 more minutes after which when asked about the order she disappeared to the kitchen section and started chit chatting and laughing with her colleagues. This nonsense of a service had me almost miss the bus as shopping time had lapsed.
0 replies
82 months ago
Horrible food and poor customer service
I'm not gonna waste my energy on this experience but will share that we had waited for over 30 minutes for our dessert and decided to leave when the manager demanded that we pay for the order because it was part of a pre-set winter special. When we explained that our waitress told us she was still busy with other tables and had no lost our appetite and had no additional time to wait for the dish, he asked us if we could prove that we really waited that long as he had not been told by anyone that our table requested dessert. The guy was rude, condescending boarding on intimidation. I am definitely NEVER going there, ever
0 replies
82 months ago
Rude and unprofessional conduct by a senior staff
I was with a friend in your Cape Town City Centre branch to hire a car on the 12th July 2019. A gentleman with an amazing personality, Tashwin, attended us with such humility, insight and professionalism. We were at the Hertz offices in two sessions. The first time we hadn't made a reservation and needed a car immediately, Mr Tashwin advised us to make a reservation telephonically and that we might have to wait longer seeing that were had no reservation. We left the office, thought about his advise and still made a reservation to collect the car in the same office at 5pm. When we got back in the office, the system was down and there were customers ahead of us that were being attended to by two separate gentlemen. Upon recognizing us Tashwin came, greeted and we updated him that we indeed made a reservation. As we were chatting his senior, Mr Ernest RUDELY called him and in front of us reprimanded him, telling him that he must not be too friendly with customers, that he had told him not to do such before etc. That was not the end of it, when the administrative stuff was done. Tashwin took us to the car to do the standard checks and explain how the car operates etc. Ernest came and unbelievably started screaming at Tashwin, telling him that he was wasting time, could he not see that they were closing and that he always does such. When we asked Mr Ernest if attending to us was not Tashwin's job he just angrily walked away. Shock of my life to witness such humiliation of a professional at wor****
0 replies
84 months ago
Wrong order 3 times
This happened at KFC Observation, Cape Town. I ordered streetwise 2 pap and asked not to have a wing in my order. When the order came I reached to open it up to confirm if it was in order, the cashier, Yonela -I think, assured me there was no wing. So I didnt look, got home and there was a wing in my order. This experience is frustrating because I had waited for a long time for my food, the cashier looked me straight in the eye as I expressed my dislike for wings and promised she'd make sure and when the order finally came she again assured me. KFC observation has done this atleast 3 times which is why I wanted to look through my order the last time.
0 replies
114 months ago
Great service for a happy 1st Takealot user
<p>I downloaded Takealot.com app sometime ago and recently decided to test the waters and buy 2 items. I was a bit anxious about the decision, can't really trust online shops, TO MY SURPRISE 2 days later my items arrived at the bunduz I work in. </p> <p> </p> <p>Thank you Takealot for the great experience. I hope my excitement has advertised Takealot to my colleagues hahaha.</p> <p> </p>
0 replies
119 months ago
Night ruined by Debonairs
<p>I ordered a Filla telephonically in Dundee and requested they call me when the delivery guy comes to my place as usual. 50 minutes or so later I hear a loud bang from the door. The delivery guy shouting at me for not opening the main gate for him...blah blah blah how they are not bought airtime to call clients...everything that's non of my business. </p> <p>The pizza was obviously cold and the guy swore to never deliver for me. </p> <p>I'm disappointed by how Debonairs staff dealt with my order. Last week I made almost the same order and they added extra cheese without my permission </p>
106 replies
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4 Star
0 (0%)
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2 Star
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1 Star
6 (75%)