Active since Jun 2016
11
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0
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Reviews
11 reviews3 months ago
5 stars to Rachel
Rachel assisted me with a cellphone repair claim to my Samsung camera lens which was cracked - took 2 days to resolve with a little bit of too and fro, which was necessary for the repairs. I am most pleased with the manner in which Rachel handles all queries telephonically with speed and efficiecy. 5 stars and great attitude always
56 replies
6 months ago
Delivery to a sick colleague in dangerous area
Rene the delivery lady called me from an area that she felt was not secure to wait in as the client for whom the flowers were meant for was not home, not answering her call. Rene also tried to deliver to neighbours, who were not willing to accept the order. She is a true GEM to the team and I thank her for offering to have it delivered to another safer area of 1 of clients colleagues, who will perform the delivery tonight. Thank you Rene, and keep up the great work for Netflorist
0 replies
10 months ago
FINESSA
Always efficiently answering emails and queries, not hassled by long explanations and difficult queries. Exciting and fast to manage all traffic fine queries
0 replies
10 months ago
PLATINUM LIFE ARE TOPS
Chrysanthea Pillay assisted me immediately. I was asked to verify a few details and she promptly reached out and settled my queries. Such a pleasure to have her answer my questions and concerns without much fuss
53 replies
11 months ago
Discovery insure app not loading
Sibongele sounded energized and willing to assist Very knowledgeable and helpful all while knowing what she was doing and leading me in the right direction Very beautiful voice to listen to telephonically too
53 replies
13 months ago
I was experiencing s...
I was experiencing some financial knocks in February/March months and they Lenice called me to" place policy on ICE", so as I would still be covered in April when my affordability could be met, What a sweet and thoughtful way to still hold onto my policy without canceling it outright, Just shows, they are human beings, and not Robots, the human factor is so important and I am really refreshed that I was given a breathing space
53 replies
43 months ago
TRUDON WHITE/YELLOW PAGES
Since 2018,2019,2020,2021,2022, call centre agents trying to get us to pay and subscribe. We no longer listed in the Telkom directory so what are we paying yellow and white pages for. Then we get threatening letters from Nu-Debt company saying we owe a sum of money, for a service which was not provided. Bogus company with very little regards for clients time and patience
133 replies
46 months ago
CANCEL SIM CONTRACT
A call centre agent called Rushana on Wed 29 June to advise a sim card had become due for renewal - to which I said it belonged to my son, and I would confer with him as to requiring the sim for another contract as he does his own Top-ups, with me also trying to downscale my expenses he needs to pay for this expense himself. An email then arrived in my inbox to which end it looked like the extension of the sim was already completed, but paperwork contract signature were requested from me within 7 days. I then proceeded to try and call to cancel the contract, and still today 1 July cannot reach an agent in the cancellations dept to cancel the contract outright within the 7 days trial period they requesting I first pay R2058-70 commitment fee. I have forwarded an email to the customerservice@cellc.co.za, to which end a case number#2070101849 is generated. I am most upset at not being given clarity and the chance to cancel an already expired sim card that is not a requirement Most frustrated and requesting a call from a senior or an agent that is able to assist with a simple request. Call me on 084 986 5098/021 5107055 Kim Marais
134 replies
56 months ago
TAKEALOT.COM BLENDER DAMAGED
Its so disappointing to not be able to reach anyone on a telephone line listed on your website as 0873628000 - the voice prompt gives you options to press, thereafter line number stays as displayed but no agent answers the line.... a 2nd delivery which has gone sadly sour for me completed by my son on my behalf, as he has the signin profile listed. 1st disastrous order was the TV box, which was faulty and needed to be returned, a takealot return order was logged upon which email after email papertrial was logged as to fingers pointing at collection not being done by courier company, and yet the TV box was collected. Takealot eventually passed a credit after almost 2 months of back and forth correspondence. 2nd order took place in August 25 - upon much deliberation from myself as my food home business could not afford to stand still for 1 day. my food processor needed replacement and i took a look at takealots website and ordered a processor - order number #92663562 - which was collected and paid for via the credit granted. Order was collected at the Canal rd pickup point I unpacked the order and inspected it thoroughly - to find that the metal bowl had a kink in it, as the rubber was also warped. I was again upset by this discovery as I could not produce or use the machine in this state. This has led to my business not being fully operational for a week to date. I make and sell processed smoothies out of vegetables and fruits that have been finely processed with a food processor. My supply chain has been halted due to poor service received, once again, and I therefore need to log this complaint as serious. Its worrying that a company whom I have relied upon for excellent service has been reviewed as poor and disappointing, to say the least. Let it be known that a credit will not suffice to make up for my business loss in excess of R2000-for a weeks non supply of goods. I am so at my wits end as to what I should do, as trying to aplease my clients is of utmost importance but I have not faith in Takealot at all. I have also tried to log a email to them requesting that a Manager returns my call - to this end nothing has been received except more emails from client services This is not well received on my side as it does not satisfy my end request All I request is that my business can manufacture orders so as to keep my income flow high during this crucial time. See email trial from agents after I have requested a Manager telephone me personally ---------- Forwarded message --------- From: Xola.Z (Takealot.com) <tal-request-responder_201706301357-zd@takealot.zendesk.com> Date: Thu, Sep 2, 2021, 6:00 PM Subject: takealot.com Re: [Returns] I have a returns question not listed here, can you help? (92663562) To: Codi Marais <codimarais@gmail.com> ##- Please type your reply above this line -## Your request ([Returns] I have a returns question not listed here, can you help? (92663562)) has been updated. Xola.Z (takealot.com) Sep 2, 2021, 18:00 GMT+2 Hi Codi Thank you for contacting Takealot.com Please accept my humble apologies for the inconvenience caused Kindly note that upon reviewing your account I see the return has been logged already and is ready to be taken in to the pick up point you have selected. Kind Regards Xola.Z Codi Marais Aug 30, 2021, 19:20 GMT+2 Thanks for your response. However, Id like a manager to contact me via the listed number in the previous email. Ill discuss the discrepancy with him/her. Mihlali Rawe (takealot.com) Aug 30, 2021, 17:12 GMT+2 Good day Codi, Thank you for contacting Takealot.com I trust that you are well. I sincerely apologize for the inconvenience this has caused. Kindly note that I will log a return for you. Please advise if you would like a refund or replacement. I will await your response. Kind Regards. Mihlali.R Codi Marais Aug 30, 2021, 15:02 GMT+2 I manage a small home food business which is doing relatively well under the current lockdown restriction. The decision to upgrade from my current food processor to a bigger and better one took a considerable amount of decision making as it meant my business had to halt for a few hours without any orders being made or processed. With that being considered I thought of the fastest possible manner in buying another food processor and made the decision to use Takealots website, knowing full well that I would not be out of business for too long. I made a purchase and within a few days my new food processor arrived. Excited to get to use the machine I started to unbox and inspect the item, to my horror the stainless steel drum had a kink in it as could clearly be seen from the rubber mat ill fitting. I am to say the least most disappointed as this is not the first time that I have made a purchase to only be disappointed with the final delivered product. Your telephone lines to reach a human ear and complain are not working either as the prompt requests one to press the correct ket, either 1, or 2, or 3, or 4 but once this is done the number still displays but no one answers. I have always been a service excellence driven individual and respect the fact that sometimes things do go awry, but with this being a 2nd order to be so damaged, I am most upset and have the clear mind to please request a manager telephone me. My last refund was a nightmare with back and forth emails to which nothing was resolved satisfactorily. I await your urgent advises as now my business is suffering numerous orders not being able to get processed, some orders being cancelled, and this puts me under huge financial constraints. Because my time is money, the loss of orders cannot be reclaimed as my business needs to produce and deliver on time. I am not impressed any longer with Takealot and will expect my needs be met from another supplier. This is pathetic service of not 1 but 2 of my orders placed with Takealot not meeting the highest levels of standards expected as advertised. The mere inconvenience of not getting my goods in a satisfactory condition, delays my business in so many ways, for which time cannot make up for these inconveniences. I request a Manager call me on the number - 084 986 5198 - so as to appease my buying from Takealot ever again. Never will I consider selling your business to another colleague or pass onto them the satisfaction that you are the business to support in the future. Its highly unlikely that I will use your website again for any other purposes. Inconvenienced and highly irritated at lack of service levels [VYZE6V-8XRL]
0 replies
Review Distribution
5 Star
7 (63.63636363636363%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (36.36363636363637%)