Active since Jun 2016
51
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51 reviews4 months ago
unacceptable behaviour
Your employees phoned me repeatedly at 11pm — between 9 and 10 times — until I was forced to wake up to answer the call, all for a single missed payment. The following day, three staff members (two women and one man) entered my office without permission, shouted at my boss, threw an invoice onto the reception desk, and accused me of not paying my account. I made it clear to them that this is not an appropriate or lawful method for addressing outstanding payments, especially considering this matter involves only one month’s arrears. This behaviour is completely unacceptable. I request that this issue be addressed and resolved immediately. If not, I will pursue the matter under the Consumer Protection Act as well as any further legal action available to me.
53 replies
10 months ago
Very unprofessional service
I have paid up my capitec outstanding balance on the 19th of February already and capitec has not yet updated their records preventing me from obtaining any credit - it has been updated with the credit bureau as legally required but on their system it has not yet been updated - this is spiteful and very unprofessional
0 replies
10 months ago
no words!
why is it that people always struggle with Transunion????? why do you NEVER update your record and why is that people always have to complain and spend hundreds of rands on phone calls and countless hours on email to get your attention and get you to do the work I am sure your earn a salary for??? Why??? update your records like you are required by law to do! it really is not that difficult a task - answer your emails and answer your phones and fic your website! pathetic! - call me please! I have sent my paid up letter to you in February already and again today - update my records NOW!
53 replies
11 months ago
*********** and rude
Dear Life Healthcare Management, I am writing to express my utter dissatisfaction and outrage regarding the unacceptable experience I’ve had with your hospital’s billing department—an ordeal that reflects shockingly poor administrative oversight and unprofessional conduct from a healthcare institution of your supposed standing. On the 19th of March last year, I brought someone to your Casualties Department. At the time, I was asked to pay two separate accounts—one for the doctor and one for the facility, which I did promptly. That should have been the end of it. Fast forward more than a year later, I was stunned to receive a call from a lawyer informing me that I’m being blacklisted due to an unpaid hospital account. This was the first time I had ever heard of any outstanding balance. Upon calling your billing department for clarification, I was met with outright rudeness and incompetence. The staff member informed me that “additional charges” had been added but could not adequately explain why I was never contacted. I was then told that both my email and phone number were incorrectly captured—a completely unacceptable error, especially considering that I provided accurate information at the time of the visit and successfully received the first set of invoices. As I attempted to question the situation further, the representative hung up on me mid-conversation—a disgraceful act that underlines the contemptuous attitude your staff has towards the very people funding your bloated billing system. Let me be absolutely clear: I find it appalling that an institution charging premium healthcare rates cannot maintain basic standards of communication, record-keeping, or customer service. To be blindsided with a legal threat a year later—without a single prior communication attempt—is not just negligent, it is *********. I demand: An immediate written explanation for how this situation was allowed to occur. A detailed account of the supposed outstanding charges, along with a corrected invoice. Written confirmation that all collections and blacklisting actions are halted immediately until this is resolved. Failure to address this matter appropriately will leave me no choice but to escalate this complaint to the Health Professions Council of South Africa, as well as file a legal claim regarding reputational and financial damages. I expect a response before COB today.
58 replies
11 months ago
pathetic
RCS how is anyone supposed to pay outstanding accounts if you block, de-link, cancel online accounts? you have no contact numbers that actually work except a 60 minute long AI voice talking ******* and no one to actually assist. I have just wasted over 30 rand airtime attempting to get MY ACCOUNT PAID - so now please go and look for your money elsewhere. what a pathetic service.
58 replies
11 months ago
worse than pathetic service
RCS how is anyone supposed to pay outstanding accounts if you block, de-link, cancel online accounts? you have no contact numbers that actually work except a 60 minute long AI voice talking ******* and no one to actually assist. I have just wasted over 30 rand airtime attempting to get MY ACCOUNT PAID - so now please go and look for your money elsewhere. what a pathetic service.
0 replies
12 months ago
unprofessional non-existent assistance
Dear old mutual - please can you update your self services menu on WhatsApp or your website where your customers can do everything themselves as you fail to assist us - I cannot stay the phone using R100 data listening to the **** options for 25 minutes just to be cut off when the operator (deliberately) drops the phone. your website is so un-user friendly navigating through it is a frustration in itself - I have send 12 emails of which automatic replies indicate a response is on the way but it never comes. My gender and race is incorrect on your sms system i am a white male and not a black female - can somene competent call me to resolve my issues please!
58 replies
12 months ago
FNB ladysmith should close down
my account is being debited R5000 every hour! went to fnb ladysmith to enquire - first the rude ****** attendant does not understand english (but converses perfectly with the indian on the floor in english) then they say they see nothing wrong on my account except that i withdrew all my money from this account, then they cant get hold of the ***** line as their phones dont work then they refuse to close this account and create a new account as i request because they cant close and open a new account for the same person - nee FNB na amper 30 jaar wat ek by julle bank! Verregaande!
58 replies
31 months ago
Harassment!
please employ a financial manager to check your account's and stop harassing people! *********** to say the least.
131 replies
31 months ago
impossible to get anywhere
we are entering year 3 [three] now since my 1st query why my credit score would not improve. I have waited a full year since I last spoke to you and guess what - my credit score did not increase by a single digit... in a year!? I earn over 85 000 a month. i have almost no debt i have no defaults i am not under administration or anything related yet it is impossible in three years time to better my credit score with transunion - not a single digit!!! What now? best regards..
131 replies
Review Distribution
5 Star
1 (1.9607843137254901%)
4 Star
0 (0%)
3 Star
2 (3.9215686274509802%)
2 Star
5 (9.803921568627452%)
1 Star
43 (84.31372549019608%)