NM
Nkosilathi M
Active since Jun 2016
10
Reviews
0
Industries
Reviews
10 reviews5 months ago
Shocking telemarketer rudeness
I was called by a telemarketer at 10:06 on 21 Jan. they refused to say who they wanted to speak to and was rude when I asked them who they wanted to speak to because someone else used to use the number I am currently using. She sarcastically asked me ‘are there many people who use the phone?’. Very shocking rudeness and terrible attitude. These people are misrepresenting you Homechoice, unless this is the imagine you want? The number she called was 0732723825. She didn’t even introduce herself!
1 reply
16 months ago
FNB Freezes bank accounts when they are at fault
I have been using FNB for my business since 2020. FNB sent an e-mail requesting FICA documents which we sent through. The e-mails however kept coming through despite us having sent the required documents. FNB has now for over 72 hours had our business account frozen. One of our directors was on the phone with FNB two days ago and yesterday and an employee acknowledged that the reason this has happened is because the FNB employee that received the FICA docs did not upload them. Due to incompetencies within FNB, for the first time in the history of my business - I cannot pay my suppliers on time - I have debit orders returned on my personal account as I could not pay myself a salary - We cannot receive monies due to the business - I cannot pay my children's fees on time - I cannot timeously support the people who depend on me - I will have my bond and other debit orders retuned. I cannot believe how FNB can acknowledge they are at fault and still keep punishing us. FNB have showed that they cannot be trusted and they can bring your business to its knees over night. Maybe they take bigger businesses more seriously. If you own a business that turns over R10mil and below, please consider a different bank!
1 reply
16 months ago
Itech lock you into contract and do not honour it
I signed a new deal with Itec for our company in Jan 2023. they stopped providing toner in Dec 23 and have charged me monthly for rental for over a year despite the numerous complaints to the customer service consultant (Tshepo) and Daryl. Two ladies came to see us over a week ago to try and fix the matter. Not sure what the result will be but we have no feedback with regards to the money we were ****** of for over a year! Itec, surely you must be ethical. You lock us into contracts and do not provide the service? That is pathetic!
0 replies
67 months ago
ABSA Home Loans Is Shocking !
Absa Home Loans has treated us very badly. It took 10 weeks for Absa Home loans to process our Home loan application. By the time they reverted to us the house has been sold 6 weeks prior. They came back to us with a 90% offer on the house, ofcourse we had to find a different one. They then offered 85% and for the past 2 weeks we have challenged them on that. Why flip flop in that manner? We have good credit rating and affordability is not an issue. We made applications to Standard Bank and SA Home Loans last week and they seem to be moving much faster than ABSA. We are told that at ABSA one manager is insisting on 85% while the other says 90%. Is there any incompetence that beats this? For a bank the size of ABSA we are utterly shocked! Service has been very very poor...It is as if they do not want the business. My wife had already opened an account with ABSA so we move everything there but after this whole fiasco, that is not going to happen. We would like to be with a bank that actually takes us seriously. We should not have wasted our time with ABSA in the first place and we would have probably bought the house we wanted had we gone with a proper bank that would have taken us seriously and not revert after 10 week!!!
1 reply
69 months ago
Duplication of numbers
I have received unbelievable service from MTN! I got a 5g device over 2 weeks ago and it is still not working!! I was told that they system allocated me with the same number as someone else??? How does this happen for a company like MTN???? I have had to buy data every 2 days yet I had signed a deal with MTN to cover my data needs! I am losing money in my business as I have to work online a lot because I am having to spend more than I had planned for!! I am terribly disappointed and ready to return this device tomorrow and go for a mobile network that has better service. I actually have a Vodacom contract and I should have just stuck with them because this is ridiculous! I am spending R250 every 2 days so that is R2 000 for the last 2 weeks! Absolutely ridiculous!!!! Please contact me asap on 072 425 8902
0 replies
69 months ago
Terrible Service
Rawson Northirding are terrible. They do not respond to e-mails. We have had a stove that has not been working properly for over 6 months. Rawson aknowledged the query but do not bother to sort it out no matter how many times we follow up. I have vowed to not use Rawson going forward. Melanie has however been helpful. Others simply do not bother.
0 replies
76 months ago
Poor Service
Probably the most shocking service I have received or rather not received in South Africa. I moved into a new apartment late in December and Vumatel asked me which service provider I wanted for my fibre. I just said Vox because they are the ones I could think of at the time. Some guy came to install the fibre and he told us that there is a box unit missing which Vumatel must install. Fair and fine...he logged this with Vumatel. Nothin happened for over a month until I started following this up...It has been back and forth with Vox for 2 full months. Nobody can just log this with Vumatel to get it done, they all tell me of what the system says but cannot do it. they say they will phone back and they don't. Yesterday some called Mondi said she would call me back and she ddnt't. I tried calling her and left messages today and still no response. This is the type of service I have been getting from Vox for 3 months and I strongly would recommend that you look elsewhere because Vox service is very poor.
0 replies
84 months ago
Defrauded within MTN
I was defrauded within MTN. I have had an MTN account for over 4 years now. I last took an upgrade in May 2018 as I took an iPhone device I have been paying R650 for every month without default. At the end of May I decided to pay more than double just saw I can pay up my account quicker and possibly upgrade... I then get communication from MTN that my account is overdue by R1. 8k shocked as I was I tried calling but could not get through to a relevant person who could assist me so I went to MTN in Morningside. I explained my story to the gentleman who then pointed out that 2 devices had been taken in my name in May. My question therefore was... How on earth is someone able to do that under my name when I have to come into the branch with my original ID document to upgrade? What poor security... Someone can put over R40k debt in my name without me knowing? Right now MTN has obviously communicated with ITC that I am a slow payer yet it is MTN's poor security measures??? This is just ludicrous!!!!!! Unacceptable MTN, Unacceptable!!!!!!! This gentleman pointed out that this was probably done through the call center and he himself suggested this was an inside job!!!!! Do you mean to tell me your own employees can do this and nobody knows? No form of internal audit or signing off on upgrades????? This gentleman has told me I should go to the police and write an affidavit to state I did not take any device... How about MTN immediately raising an alarm and finding out what happened they telling me to go to police first?? What am I missing here???? Please can MTN investigate this immediately and I would like to know the outcome of this investigation... I feel very violated!!
1 reply
84 months ago
Where is my refund?
My wife and I were at Fairmont Zimbali Hotel for 2 nights. During the their sales exercise for their holiday club disquised as a free tour of the resort we somehow felt very pressured to pay R3k as they told us the offer was only for that day and we could not sleep over it. They however said if we changed our minds we could just come in and get our refund. Once we communicated we did not want to go ahead with the holiday club we signed the required form and sent back to Betha who had been the sales person. She was quite polite by the way. She handed over the matter to Samanthe Davidson who did not make communication and once asked she just sent an email saying this could take up to 15 days. It has been over 15 days and there is not courtesy to even send a one liner to say this may day another few days? You were very happy and polite in taking the money but there is no courtesy when it comes to my refund. My wife and I wanted to put this off for another 2 months but we will not be returning for this package nor recommending this to anybody else.
0 replies
121 months ago
Nobody at MTN knows the address for their Midrand Warehouse
<p>I processed my upgrade online and got a call 30 mins later from MTN. We concluded I would collect my device at the MTN warehouse. I went to the MTN supposedly on Richards Drive and found nothing. Went to the repair centre who then informed me I was at the wrong place. THey gave me an address to go to. I went to that address (on 16th Avenue) and there was no MTN there. I decided to google and got another address in Midrand and wound up in Thembisa. Fair and fine. I call MTN to try and get this address, phone was not being answered. </p> <p> </p> <p>I decided to give it another shot on Monday morning as this was Friday when I had attempted to go. I called and the person who answered did not know the address, she gave me another numer to call where a lady with the surname Radebe (from sales) answered. I asked her for the address and she made me hold for 10mins before I just cut the line.</p> <p> </p> <p>I cannot believe how difficult it is to get an address for this place were I should collect my device. It is frustrating enough that I was given the wrong address, I could not find it on the internet and now I call for the staff not to know an address for one of their branhces? How rude is it to make me hold for 10mins as well for something so simple. </p> <p> </p> <p>Thumbs down to MTN for this and I would like to cancel this upgrade. (not ot mention I sent an email to ********** and only got an aknoledgement that my email was recieved but now address anywhere!)</p>
1 reply
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