Active since Jun 2016
13
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13 reviews79 months ago
They use your feedback but never pay you your money.
Scammers. You do all the survey's and test the products but you will never see even 1c. Stay away!
0 replies
79 months ago
Pathetic service Randfontein KFC'S over and over!
Stopped at KFC Tambotie for cuppicino at 20:30... ni luck. The card machines aren't working and they have no milk. Really. Go all the way into to town. Same story. A 24 hour restaurant with no milk! Pathetic! KFC never fails to dissapoint.
0 replies
81 months ago
Scammers
Be carefull! Do your homework first! https://m.facebook.com/story.php?story_fbid=526535434845486&id=173862403446126
105 replies
82 months ago
Tekkies Town Campus are not promoting the brand!
How can one of your branches offer great service and the other lack completely? My husband bought a size 10.5 pair of Nike boy shoes at Keywest on Saturday. When he arrived at home he commented on the great service he once again received as we always do. The shoe, unfortunately was to small and they did not have a bigger size. I work close to Campus square and decided to go there today in an effort to exchange the shoes for a bigger size. I was met with one very confused and uninformed salesman. He started running around from one part of the store to the next trying to find the shoes i was looking for. I couldn't understand why he didn't simply check on the system. I was then informed that they only had a 13. I asked if there was no other sandals size 11.5. He once again started scratching here and there, looking through boxes and then asking a colleague. They both agreed that they had non. I, very surprised, asked to be sure: Do you not have one single pair of sandals size 11 for a boy. No... none. How can that even be? Now I still have a pair of shoes worth R500 that does not fit. Any other store would go the extra mile, phone around and see if they could get you what you are looking for from another store. Is that to much to ask?
56 replies
84 months ago
Terrible new customer care
No wonder you are closing you brances. You are loosing customers because of your pathetic customer care. And to think I was almost a new customer! I applied online for a credit card Sunday evening since I had an emergency. I was pre approved pending I submit the documents which I did yesterday morning. I received a ref nr to be used when communicating regarding my application. I have not yet received even confirmation that thd docs was received. I phoned the call centre this morning and the sgent argued that there is no application for ne nor such a reference number. What the?? I went online, applued wit ABSA and within 1/2 an hour my application was fone, docs sent, confirmation received and now I am waiting for the courier to deliver my card!! You should take some tips from ABSA. In the mean time please ensure that ypu do mot continue with my apication should it eventually pop up somewhere! Do not do an ITC check which can reduce my credit score. I am mot interested in doing business with Standard Bank
112 replies
87 months ago
Worst courier service in South-Africa
Dawn Wing offers THE worst courier service I have ever experienced! Been waiting for my parcel since... 21 February 2019! Today is the 9th of March! The delivered my Runway Sale parcel to the wrong person (obviously not checking for ID) in another town, then it took them until the 7th of March to retrieve my parcel. Valentino then promised me overnight delivery. Guess what? He phones me Friday morning... Sorry, they made yet ANOTHER mistake... wait for it... they sent my parcel incorrectly from JHB to CapeTown overnight!! ?? He then promised me 'special delivery' to my house today. Waited here al day! No one pitched!! Well done Valentino! And not even ones did he try to take responsiblity. Kept on pinning it on either Runway or the 'wrong' customer. Pathetic!!!
0 replies
90 months ago
Stay as far away as possible from Planet54
ADVICE: For anyone even thinking about ordering with PLANET54, Please stay as far away as possible!! I ordered for the 1st time from them on Black Friday and until today i have not received my order. It is almost 2 weeks and no one can tell my what is going on. Not Planet54.com or their pathetic courier company Bex Express Couriers. When I phone I am sent from pillar to post with no answers. The admin of this FB group has little to no experience with customer care and are a 0 on a contract. If you are used to the great customer service from online companies such as Takealot, Zando or Superbalist.com this is not the company for you! I even wonder if they are legit! Luckily I placed a small order just to try them out... ?? Please go read the complaints on Hello Peter first. I wish I did!
105 replies
96 months ago
Game Keywest worst customer service ever!
Good day, On the 4th of December 2017 I bought a HISENSE Toploader 16kg washing machine form GAME Keywest. I paid by debit card. The machine was delivered the 6th of December 2017. Last week Friday, 1 June 2018, while doing the washing the machine stopped working. I immediately went to look for the receipt but as Murphy would have it, could not find it. I phone GAME Keywest and was advise to obtain the proof of payment from my bank. On Monday, 4 June I went to my bank and found the proof which I took to the manager at GAME Keywest. He wasn't sure what to do and took us to the sales person to assist. He said they keep the details on their system for 6 months after which only Headoffice keeps the information. they did track the transaction but explained that some information was missing which they had to get from HeadOffice. The manager promised that within 24-48 hours he would contact me to advise me on the way forward because according to him the machine needs to be assessed to see if it can be repaired. However, this is not entirely true because as per the new CPA, because the appliance still falls within the 6 months period, me as a customer has the right to either receive a new replacement item or receive my money back should I choose to not have it repaired. Anyways, I have waited to hear from him but nothing. this morning my husband phoned and it was clear that the manager haven’t even follow-up. He sounded confused and said he would contact H/O and return our call within an hour. He never did. My husband phoned him again. He once again was gulping air, saying that there was no response from H/O. This is unacceptable! I cannot continue without my washing machine. It is winter, I have a little one and I am not able to do the washing. Please urgently investigated this matter and provide feedback.
106 replies
99 months ago
Going the extra mile.
Thank you Ruwaida Hoosen for great service! You know how to go the extra mile. Keep it up! #greatbusiness
53 replies
100 months ago
Stay far away!!
I have never had such poor service delivery in my life! Not even the director Ruwaida Hoosen or Trusha Singh (who return read-me report) bothers to respond to numerous request I have sent. I have paid using their online facility and registered on the 25th of Jan as a distant learner. To this day, they cannot provide me with a proof of registration nor a financial statement reflecting the payments I have made. Not one staff member can advise me on the process of being a distant learner. They cannot provide me with an academic calendar or tell me how I am suppose to submit assignments, whether there is an online portal etc. I do not know if and when I will receive study material. All of this is extremely stressful for myself since i am someone that wants to plan for the year upfront. I am a full time worker with a toddler. I can't leave everything to the last moment. If I knew this is how it was going to be, I would have gone to UNISA. At least they understand their own core business. STAY AWAY from Richfield!
106 replies
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5 Star
2 (15.384615384615385%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
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1 Star
11 (84.61538461538461%)