NC
Neville C
Active since Jun 2016
9
Reviews
0
Industries
Reviews
9 reviews7 months ago
Excellent service, well done 🌟🌟🌟🌟🌟
Date: 20 Sep 2025 Walked into the gateway store @ 18:45pm (store was to close at 19:00pm) Service: excellent 🌟🌟🌟🌟🌟 Knowledgeable: 🌟🌟🌟🌟🌟 Patient: 🌟🌟🌟🌟🌟 Retail industry needs more people like the staff on duty yesterday. Thank you very much
0 replies
11 months ago
Disappointing service and workmanship
Subject: Disappointing Service Experience – Quality Control Concerns Good day, I would like to bring to your attention a series of issues I experienced recently with your service department that have left me extremely disappointed. My vehicle was originally booked in to have the brakes and wiper blades replaced. Upon receiving the vehicle, I discovered that the wiper blades installed were the incorrect size – they were too large and not suitable for my vehicle. I had to rebook the vehicle to have the correct wipers fitted and also requested an oil change during that visit. However, while driving home, a warning appeared on the dash system: “Too much oil – please take to workshop.” This required me to make yet another appointment to resolve an issue that should have been prevented with proper attention during the service. This is now the third visit due to errors made by your team. It is clear that there are gaps in your quality checks before releasing vehicles back to customers. What’s particularly disappointing is that at no point did either of the service advisors express any apology or acknowledgment of the inconvenience caused. Additionally, I did not receive the usual service rating email, which makes me question whether feedback is actively being collected and reviewed. For the sake of your business and customer trust, I strongly urge you to review and improve your quality control procedures and customer service approach. This experience has left me with serious doubts about the reliability of your branch. Kind regards, Neville Chetty
0 replies
22 months ago
Shuttle lighting dimmer module the Best!
Service level 10/10 Communication 10/10 Timelines 10/10 Technical Knowledge 10/10 Shuttle product 10/10 Shuttle dimmer module will never let you down and they can back their product cos they know their products. I had a problem with a dimmer so I bought another dimmer and 1 day later the new one I assumed failed BUT….. I was wrong. The dimmer is so clever it goes into a safe mode, due to power failure or load shedding. Marthinus got couriers to come to my door pick up the 2 dimmer modules, took it to JHB tested and taught me about the Safe mode. And he couriered both dimmers to my door and all that in 4days all that at his cost. Amazing guys well done we need more people like you out there.
0 replies
22 months ago
No stock and no communication
Been to Springfield branch 1. No stock on the water inlet so I paid and they ordered stock. Never called me to say part was at the store and ready for collection. 2. I go back after 2 weeks to buy 2x stove switches, guess what no stock! I told Melanie that my stove was stripped. I had to push her into getting stock from the Umhlanga branch for me. She promised either the same afternoon or latest next day it will be in the store but she will call me. Still waiting her call. Issues: No stock on items that are common, I can’t understand that. Staff just don’t try to make the effort to get customers leaving happy. No communication
0 replies
51 months ago
Fossil Gateway sold me plastic
I purchased a handbag, (5 handbags in total and a watch in the pass 6 years) The one handbag which was sold as genuine leather, is peeling. After making a query I was told is not out of warranty. I asked for an explanation how a handbag which is sold as genuine leather can peel and not on the outside, on the inside. My answer was it’s out of warranty. “How does a warranty change the fact that I was sold (leather that peels) Plastic!
0 replies
78 months ago
nfjez5@gmail.com
Wow Wow Wow Gavin and his team, well done you guys Rock! Excellent service and your name Amazing Glaze is what your workmanship stands for. I will recommend everyone to try them out. My car came out new, they spent their time but time well spent. Thank you
0 replies
82 months ago
Bad service from Toyota Kingsmead
Booked my toyota auris for brakes. Quoted R8500 to replace. Took 2 days and after 10 phone calls did my car get fixed Miraculously at 2:30pm from not having the spares to pick your car up at 4pm (makes me wonder R8500 and did they really change all the parts!) No communication for service advisor. Invoiced me for parts under warranty. Service levels differ as per the vehicle you drive
0 replies
82 months ago
do not go to Cayley Mountain Lodge!
Cayley Mountain Lodge is not for kids! They will say kids facilities but that would be only Putt Putt. Nothing else! Water park is filthy and not operating, it is a health hazard (i have pics) There is No kids program or entertainment for kids as promised There is one pool table and one table tennis for all to share ( good luck getting a chance ) Jumping Castle is torn and can't be used. The contractors on site from 7:30am till 4:30 with noise and dust (cutting walls and drilling and banging) and more importantly you can't leave your kids to play as the construction site is not baracaded or closed off therefore kids can walk in and get injured. There is nothing for you to do or keep kids entertained.
0 replies
119 months ago
Bad Service
<p>I applied for a home loan, which FNB failed to match Nedbank. Home loans consultant never called me ONCE during the entire transaction. As a private client I expected more. </p>
53 replies
Review Distribution
5 Star
3 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (66.66666666666667%)