KG
Katie G
Active since Jul 2016
39
Reviews
0
Industries
Reviews
39 reviews7 months ago
DHL incompetence cost me an unfair SARS penalty
I shipped a package from the UK to South Africa using DHL, and the entire process has been a nightmare. When my aunt posted the parcel, she was asked for a valuation. She guessed £100, since she didn’t buy the goods - I had paid for them online myself. DHL later contacted me for invoices, and I immediately provided the correct documentation showing the goods were worth £226. Despite this, SARS later did a physical inspection and issued me a penalty of R1524.87 for “failure to produce a correct and sufficient invoice,” plus R975 for a “post clearance modification.” DHL has now passed this penalty straight onto me. My issue is this: I provided the correct invoices upfront. DHL, as my clearing agent, had a duty to reconcile the waybill value with the invoices I supp****. Instead, they failed to correct the declaration and left me exposed to SARS penalties. Now, I am being charged thousands of rand for a mistake that DHL should have prevented. The entire process has taken over two months, with poor communication and delays, and I am left with a massive bill for something that was not my fault. DHL even had the nerve to phone me and ask if I want to open an account with them. Sending anything via DHL is a mistake I will NEVER ever make in the future
159 replies
11 months ago
Disappointing claims experience
My business is insured with Santam. I had a car accident at the beginning of April, with another Santam client. I am claiming through the Santam third party department as the accident was the fault of the other party. It's been almost two months since this accident and my car hasn't even been assessed. When I asked for an update I'm told an external assessor has been appointed, I have sent in quotes for my damages from three different panelbeaters ages ago. I then find out today that the external assessor was last asked for an update a week ago, Santam is not staying on top of asking them to hurry up. I am seriously reconsidering having my business insured with Santam if this is the way third parties are treated
53 replies
36 months ago
Absolute ******
Absolutely livid with Cell C. My husband has a contract with them. One month they registered it as us not having paid the contract, despite us having paid it. They didn't inform us of this issue for months. They then handed us over to a debt collector. We went into Cell C and sorted out with them that it had been paid all along and was an issue on their side. We then cancelled our contract with Cell C and paid them out for that cancellation, to be rid of them for good as the debt collector is harrassing us. To date the debt collector is still calling and my husband's credit record says he is in arrears to Cell C. We have confirmed with them yet again today that the account is fully paid up and has been from the beginning. They are now saying there is nothing they can do about the credit record because they sold the debt to the debt collector. There was never any debt in the first place and they sold it? We have fully paid Cell C but now they're telling us we need to pay money to the debt collector who bought the debt. What debt? Why must we pay any more money to anyone when we have paid fully to Cell C? But if we don't pay, his credit record is ruined. This is disgusting behaviour from Cell C. How can you force us to pay a third party company money that was never owed? And just pass it off saying you can't help us
159 replies
42 months ago
Never buy from Nissan CMH Hillcrest
This is the worst dealership I've ever had the displeasure of dealing with. I was told the vehicle I bought was going in for a clutch replacement on Monday. 7 days later the clutch is still not replaced. A clutch takes one day to replace. They keep giving excuses that it's their workshop's fault. I've spoken to Rajen, Chris and the manager Neville Naidoo. All of them are trying to push the fault onto the workshop, no one is willing to take responsibility. Neville promised me in no uncertain terms that my vehicle would be ready today at 12.00. I asked how I'm meant to believe him when they promised it would be ready yesterday (a full week after the clutch replacement began) and he told me it would be ready no matter what and that I can trust him when he gives me a promise. It's now past 12 and it isn't ready. He didn't even have the common decency to call me and let me know it wouldn't be ready, I had to call him. I will never, ever recommend this dealership to anyone and will never use them again. They are unreliable, they lie to you about when they will be ready to hand over a vehicle, and they can't even take responsibility for issues
0 replies
47 months ago
Scam of a company
I'm sadly joining the group of people saying to never order from this company! They don't deliver. Excuse after excuse after excuse, blaming it on the courier, yet I phoned the courier who says they were denied access to the order. As of today they are still claiming they'll attend to my issue but no movement at all. Do not waste your money. I will be pursuing a criminal case against them
0 replies
48 months ago
Bad service
Pretty disgusted with the Cell C service. Have been trying to get hold of them for two weeks now since they charged me double what my new contract says I'll be charged and they keep telling me the person who calls can't help or that they're experiencing technical difficulties. I want both of my Cell C contracts cancelled immediately
134 replies
55 months ago
Can recommend
#132303 I love doing my tax reviews with Taxtim, they make it so easy and explain everything
0 replies
62 months ago
Lawnmower issue
Very disappointed in Makro. We bought an expensive lawnmower from them and the other day it wouldn't work. We'd used the lawnmower a total of four times and in the middle of the fourth time it just died. We took it back into Makro and they've now informed us it's an issue with the oil. We haven't ever replaced or topped up the oil as we were informed it needs to be done much after just four times of use. They've said because the problem is the oil they won't cover it in our warrantee and we need to pay R2000 to fix it. How is that possible? We must pay so much on an already expensive lawnmower because of oil it came with? We've barely used it!
53 replies
62 months ago
Friendly security
I want to compliment the security guard Henry who works at Woolworths Watercrest Mall. I'm not sure if he works for Woolworths directly or for a security company, if for the latter please pass my compliment on to his company manager. He is always friendly, polite and jolly. He says hello and how are you when sanitising hands and makes a point of saying goodbye to each person who leaves the store. He always has a smile that is so big I can see it in his eyes behind his mask! I have made a point of using this Woolies in particular because I know he'll be there to brighten my day and put a smile on my face. He is going above and beyond what is expected of security and I wish every store had a Henry to welcome me!
0 replies
64 months ago
Momentum not counting our points
My husband and I both submitted forms for consulting with a financial adviser. We needed 100 points to remain on gold status and had to have it counted by 31 December 2020. We submitted the forms on 23/12/2020. The website says to allow for 24 hours. The 25th and 26th being holidays we waited patiently, even though it should've been processed on the 24th. By the 28th there were no points awarded. I called in and no one was able to help. I sent follow up emails on the 29th with no answer. I used the whatsapp "service" and sent numerous messages and as of today have still not receive any response. We are now in 2021 and we were downgraded to silver because we did not have those points counted last year despite us having submitted the forms well in time. This is completely unacceptable. I understand it's the festive season but this is now going to affect our rewards. I expect this to be backdated immediately.
112 replies
Review Distribution
5 Star
15 (38.46153846153846%)
4 Star
1 (2.5641025641025643%)
3 Star
0 (0%)
2 Star
2 (5.128205128205129%)
1 Star
21 (53.84615384615385%)