Active since Jul 2016
20
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20 reviews23 months ago
100% demand for funds; 0% satisfied.
I had the unfortunate experience of giving MAXIDOR // Maxi Projects a chance with a minor works installation of a security door. The lead time was the first major hurdle as we are now on 28 working days. Secondly, a 70% deposit is required to commence with the order, however, prior to installation, the remainder of the balance is due. I do have a major issue with this as the leverage is shifted completely to Maxidor as they are now in control of acceptable installation standards and not the client/project manager. As a professional architect, I do not agree with this principle as satisfactory workmanship is essential prior to signing off a project, especially when working with client funds. Unfortunately, KONSEP Architecture Studio cannot recommend MAXIDOR to any client due to this business principle as our firm nor our clients have no ability to control the quality of workmanship. ***UPDATE 11.05.2024: After full payment has been demanded prior to any form of installation, the installers arrived only to realize that the security door was not measured correctly and therefor has to be returned to the factory to be modified, further delaying the installation. ***UPDATE 13.05.2024: We were informed that due to wrong measurement taken by the Maxidor representative that the product needs to be sent back to Cape Town and this will cause an additional delay of 7 working days, bringing the total working days to manufacture and install a single 2000mm x 900mm security shutter to 36 working days (50 calendar days). No feedback yet from any Maxidor representative
106 replies
32 months ago
A bad dish with added food poisoning*
My wife and I shared the poke bowl salad when having lunch with the family at Doppio Zero Harvest Place in Kempton Park. Despite the dish not being well balanced or tasty, we ended up sick, vomiting and aching the entire afternoon. Had to ask our house friends to babysit our baby boy while trying to recoup as we were completely flattened. All and all a bad experience.
0 replies
41 months ago
No delivery of order after 2 weeks
We ordered a television for our domestic worker on their behalf on the 23rd of November 2022. The estimated delivery date was the 2nd of December. It has still not been delivered. Phoning customer service is a futile task as the holding time is on par with the extremely long waiting times of Vodacom SA. No clear communication wether or not the product will be delivered or when it will be delivered has been received from Game. Our domestic worker is now leaving for the holiday, dismayed that the television was not delivered. I am utterly disappointed in the level of what is deemed acceptable service delivery.
0 replies
41 months ago
Cannot arrange order return | No response to emails | Cannot reach customer support
I ordered a Samsung Freestyle Projector from Vodacom on the 30th of November 2022. It arrived on the 1st of December. I opened the product, tried it, and it did not work as I had hoped. I submitted an email to arrange for an return on Friday the 2nd of December to eshopsupport@vodacom.co.za. I received no response. (Ref EC-1ES2-28TNOO) I submitted an email again on Monday the 5th of December to eshopsupport@vodacom.co.za. I received no response. (Ref EC-1ES5-2U431F) I have tried calling Vodacom, and despite my call being dropped nearly 5 times after explaining the situation, I eventually I reached a consultant that tried to help me. (This agent also dropped my call in the end, which is now why I have to resort to Hellopeter) Vodacom cannot find my order number, 8000126361. (despite me having an email with the order number from Vodacom and the product in my hands) Vodacom can find an order of an Alcatel router, which I have never ordered. Can someone please assist with arranging for a return. This is absolutely not acceptable.
1188 replies
42 months ago
Zero support | zero customer assistance
Flight from JHB to CPT on the 26th of October went relatively smooth, depart from being delayed. However, I had to alter my booking flying back from CPT to JHB, I had no success in doing so. Three tickets were booked with Lift, and two had to be altered. This is not an option on the website. I tried contacting Lift, however, they only have a whatsapp number, which is unmanned and I have not received feedback over 12hours later. Their support email is also non-responsive. I tried contacting them on both facebook and instagram. Still no success. This is infuriating, and is costing me valuable time I could have spent otherwise.
0 replies
43 months ago
Poor service and feedback, long delays
Since my vehicle incident on the 13th of August 2022, I have received truly bad service from Discovery. The incident occurred on the 13 of August 2022 I immediately submitted the claim and requested my vehicle be towed to the panel beaters. My vehicle was eventually towed to Centurion Panel Beaters on the 18th of August 2022, after I had to call Discovery and inform them that my vehicle has not yet been collected. On the 24th of August, I was informed that Discovery was waiting for my assessment. After I had to contact them and tell them that their towing service provider delivered my vehicle to their repairer. On the 30th of August, I received the outcome of my claim and that the service provider have been authorised to proceed with repairs. On the 5th of September Lesego from Discovery notified me that she fas following up on the claim as the repairs would have taken 5 days. On the 8th of September, I requested feedback on when my vehicle will be ready for collection. On the 20th of September, Lesego from Discovery notified me that the supplier is still waiting for parts. (After I contacted Discovery) On the 20th of September I thanked Lesego for the update and notified her of the vehicle rental period coming to an end and that I was unhappy with the long repair process. The ETA of completion date was changed to the 26th of September 2022. On the 26th of September I followed up at what time I’ll be able to collect my vehicle, and informed Discovery that my vehicle rental period is coming to an end on that day. On the 26th of September, Lesego from Discovery notified me that the supplier is still waiting for parts. and the ETA was once again changed to the 30th of September 2022. No reference was made to the rental car and no instruction was received to return the vehicle or if any plans will be made due to the extremely long waiting period. Despite the ETA stating the vehicle will be ready on the 30th of September, I waited until the 4th of October to follow up, with no response from Discovery. I was eventually informed that my vehicle was ready for collection on the 6th of October 2022, almost 2 months after the incident. Upon inspection, there were numerous items not repaired and the vehicle could not be accepted. In the interim, no arrangements have been made regarding the rental vehicle, no response is being received from Discovery, and no ETA is given on when the vehicle will actually be repaired. I believe that I will most probably be charged by AVIS for the additional rental days, and an overdue fee due to non-communication from Discovery and non-actionable instructions being followed. I am truly unsatisfied with the level of service delivered by Discovery, and their chosen service provider, Centurion Panel Beaters. I have very little reason to continue my insurance profile with them and would advise that the necessary homework be done by individuals prior to choosing them to protect and insure their assets. Discovery Insure marketing is fantastic, and I will gladly award 5 stars, but when it comes to providing service and feedback, they are found wanting.
991 replies
82 months ago
Double billed, again - NO MORE VOX!
Vox Telecoms accounting department continues to make mistakes. Either that or their software is plagued. I have been struggling with billing issues, over billing and double billings since September 2018. I recently changed my subscription on VOX’s recommendation to pay less per month. Instead, I was charged for the old subscription, plus the new lower subscription, PLUS pro rata for the old subscription. The person doing the accounts should be fired. I contacted them 2 weeks ago when I picked up the issue to prevent the debit order from going off incorrectly, I was ensured that it was a mistake and that it would be rectified.. I never raised my voice and asked them politely to fix it before the debit order date, giving them the benefit of the doubt despite being burned in the past. I thought about cancelling the debit order pre-emptively, and against my better judgement I did not do so. Now the responsibility shifts towards me to get the money back since I also cancelled my accounts with them. A word of advise, just get another ISP, VOX is not worth it.
0 replies
89 months ago
Cell C - fast activation, slow cancellation
For the last 23 months I was on Cell C. I have had numerous issues with their service, from dropping calls between 10 to 20 times a day, slow internet connectivity and uninformed representatives. I finally requested a cancellation last week and made payment on Wednesday for the required contribution for immediate cancellation so that I can port my number to a service provider who does not have the issues that Cell C is experiencing in the last two weeks with Load Shedding. It seems that the cancellation process takes forever, I might have been better off holding out for the contract to run out. I require immediate cancellation since my part of the contract was held up. I am leaving South Africa tomorrow, and the contract has not yet been ported to prepaid for me to be able to port my number. I really have no desire to be on Cell C anymore. I have a business, and unfortunately you require a reliable service provider to successfully run a business.
210 replies
109 months ago
Empty promises and bad service
<p>After struggling with Cell C since the beginning of April, and my issues were still not addressed after dealing with numerous ill informed and incompetent staff, I was promised on Wednesday that a so called "Network Specialist" will be in contact with me on that day and the Cell C PR promised they will either have my line sorted out or my contract cancelled. For the first time I actually believed them, but alas no one has come back to me, not even a mail or a message after that promising call. I have given up on Cell C. Customer service is non existant.</p> <p> </p> <p>But I don't require a call back or a message from the Cell C PR on hellopeter anymore, it does not lead to anything. It is better to remain quiet than to respond with useless unmeasurable nonsense.This is just to inform the public that they should be very careful falling for Cell C's marketing, because once you are caught, you become a number. I will highly recommend either Telkom Mobile or MTN as an alternative. But the Cell C rating on Hellopeter speaks for itsself though.</p> <p> </p> <p>This was the last time I try dealing with Cell C</p>
56 replies
109 months ago
Feedback promises and bad service
<p>Please note, that no "network specialist" has been in contact with me since the social media PR said they would be. It comes as no suprise though, I have to date only received empty promises and continual bad service. Yesterday the Social Media PR told me to read section 9 of the contract that basically states they are not obliged to give good service all the time, however, this would have been acceptable if my call drop rate was maybe one call every two or three days, and maybe if I was located in rural parts, not the main metros. She/he told me my case has been handled, yet, on the same day I had THREE failed and dropped calls? If the network specialists handled my case, why did they never or do they not respond? The social media PR just posts meaningless immeasurable jargon on Hellopeter to ensure a 100% response rate, but cannot back anything said? She/he cannot provide a name for reference purposes for when I take this case further because she/he knows nothing has been handled.</p> <p>a network specialist will contact you... when?<br />your case has been handled and closed... how?<br />when was it handled? no meaningful response<br />who handled it? no meaningful response</p> <p>No one has the guts to pick up the phone and handle my case, especially the Social Media PR. If you are certain of your great service ans case handling, back it up!</p>
112 replies
Review Distribution
5 Star
1 (5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (15%)
1 Star
16 (80%)