Active since Jul 2016
12
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12 reviews6 months ago
NEW DIS-CHEM REWARDS A ****
This review is on the new mis-named "Better Rewards". There is nothing better about this, the name is totally misleading. I shopped today at Duschem Cradlestone Mall, purchasing Ginsana and Natural Choice Vegetable Stock. On the old loyalty system I would have received points for this purchase. I received NO DISCOUNT, so how is this "Better Rewards". The slip states "Your till slip never looked *better*". At Clicks I would have received double points for pensioner Wednesday. Silly me not to have shopped there instead.
0 replies
27 months ago
Billabong Ts Poor Quality
Billabong T-shirts bought April 2023 have already got small holes in them. They were obvioudly not worn much in cold weather so this type of excessive wear in a short period is unacceptable. Older Billabong Ts have lasted many years without any issues. I am obviously steering clear of buying this brand again.
0 replies
28 months ago
Sixty60 deliver but don't collect if wrong
Sixty60 delivered two bags of unknown content to our house yesterday. The delivery address details were incorrect, a mistake made by whoever ordered. The Sixty60 helpdesk have not contacted the person who ordered nor have they collected the two bags. It could have perishables, I am not opening in case I am accused of removing contents in the event of a dispute after collection. This is most inconvenient and the helpdesk is quite frankly useless. I have checked the recipient name provided and no such person resides in our estate. This I have advised. No action has been taken by Sixty60.
128 replies
37 months ago
No response to installation complaints
On 11 February I complained to Afrihost my ISP regarding the damage that the Vodacom installer did to my brickwork on my driveway ramp. I also complained regarding the installation fee (since resolved). Ref [#SJM-327-34338]. I have twice followed up, no response received and no action taken. Ghosting of customers does not work for me. Vodacom state I must action via my ISP.
0 replies
37 months ago
Poor store layout and my request ignored
Cradlestone Mall branch supervisors have ignored my request to relocate the sanitiser wipes for the trolleys / baskets at the food dept. entrance. It is inconveniently located past two advertising posts in the exit lane of the checkout. One has to collect a wipe, go to the trolley, go back around to put tge wipe in the bin, return to the trolley. Someone wheeled my trolley away with my Woolies shopping bags whilst I was fetching a wipe. I have TWICE explained to a floor supervisor that they need to put the wipes by the trolleys (move about 5 metres). Nothing has been done. It is not rocket science to see that the layout is not customer friendly. Please attend to this.
0 replies
39 months ago
Afrihost service failure on fibre relocation
I am attempting to relocate my fibre contract. I advised Afrihost on 22 Dec that I would be moving in the latter half of January and that I wanted to relocate my contract. I have been happy with Afrihost's service up to now. I used the links on the web site to activate the relocation. On 2 Jan '23 I was advised "your new line will be signed up for you on 2023-01-15". On 15 Jan they advised "relocation almost complete and I may receive a call soon." I was the advised that my Afrihost order Number is AH6C4343A0FC82. DNAtel were to do the installation and turnaround was approx 1 week. That was the first Afrihost mistake. On 16 Jan I was advised "Kindly note that although you signed up with DNATel , Vodacom is actually live in your property." (Note there is Vodacom fibre in the village but, to my knowledge, not to my house). NOTE: - Afrihost sent the order to DNAtel and I did not contact them or select their service. Nine days later on 25 Jan I get another email asking me to advise if Afrihost can switch my order to Vodacom and the mail included a link for me to select a Vodacom package. I immediately did that and received a confirmation on 25 Jan that "Noted, thank you for your response. There is no installation fee at the moment with Vodacom due to the promotion we are running." I moved in on 30 Jan. On 31 Jan I again received the same email as 25 jan regarding DNAtel / Vodacom. On 2 Feb Afrihost debited me with an Installation fee of R997 and as at today, despite two emails requesting an update and reversal of the fee, no response has been received. I have already spent over R300 on LTE to buy data, which is running out fast. Note that Vodacom are offering me free LTE data while I wait if I sign up with them as ISP. I expect Afrihost to sort this matter out on Monday 6 Feb, to compensate me for the additional data spend and to reverse the incorrect fee. Most importantly, I expect my emails to be responded to and to not be ghosted.
0 replies
63 months ago
CAR Magazine subscription non-delivery is now the norm
The rating above relates to magazine delivery. It appears that the new "Arena Subscriptions Team" is incapable of arranging any sort of reliable delivery. This happens EVERY month since they took over. On 19 Jan they SMS'd me to say my CAR magazine would have been delivered. I responded "CAR Feb not delivered". They responded "....we have allocate your request to one of our consultants who will contact you..". Well it is now15 days later , no contact, no magazine. Come on CAR, after so many years of great service and only the best content, why on earth did you assign subscriptions to such a useless company? I would appreciate if my Feb CAR could be delivered and that subsequent copies could be delivered a day or so after it goes on sale.
0 replies
76 months ago
Decofurn zero after sales service
The sales experience was pleasant enough, after sales service zero. We paid for assembly and the two guys that did it left a mess of unused parts on the floor of my Mom's room in the retirement home. It is stressful enough moving a nearly 91 year old without this aggravation. They assembled one drawer in the chest of drawers with the melamine on the underside. They must have seen that but just left it. The bedside pedestal was poorly manufactured with an unsightly bubble on the one corner. After numerous calls, with transfers being cut off at least 7 times, we dealt with Chad Sassman. After promising to rectify the issues he did nothing! When phoned back, 6 days later after three previous conversations which he conveniently could not recall, he suddenly needed pictures of the defects otherwise he would be unable to resolve them. This could have been done 6 days back but the attitude seems to be that customer service is not part if the deal. Order number DECKEOORD58372.
0 replies
80 months ago
Dis-chem drops the ball with gift voucher delivery
I purchased a gift voucher online on 20/9 for my sister's birthday (24/9) with instruction to deliver to her cell number on 23/9, the only option. No recipient email details could be provided / not requested. A birthday message was included. Invoice #77412 was received, a notable exception was the recipient cellphone number did not reflect anywhere on the invoice. The order was updated to state that delivery took place but no delivery occurred. I telephoned my sister on 24/9 to wish her and was very upset that she had not received the gift nor birthday greeting. I emailed the Dis-chem Careline on 24/9. By 10h40 on 25/9 no response had been received so I phoned in. I was put through to the online sales desk and dealt with Raquel. She requested an email address for my sister (!) and she emailed through the internet reference number for the voucher. No amount was provided and no birthday greeting was sent. I find this highly unprofessional from a process perspective (no cellphone number on invoice, the lack of recipient email backup message / delivery for SMS which is not a guaranteed delivery) and also the chance to redeem the process today missed the boat entirely, with "Herewith is you voucher code for any purchase made at the Dis-Chem of your choice. We do apologise for any convenience caused." (sic). So whilst the voucher has been delivered, the occasion has been totally spoilt. This process needs to be seriously examined and refined.
0 replies
103 months ago
Vodacom App problem with Masterpass purchases unable to be resolved
Since Wed 4th Oct when I first reported this, Vodacom have not rectified an error on my profile which is stopping me buying data on the My Vodacom app on my phone. They offer specials only via this route. Numerous emails and phone calls later, no success. Today I called again at 16h22 and asked for a manager. I was informed she was busy and would call me back immediately. 1 hour 15 min later and no call received. Shocking customer service. Please can I get my profile issue resolved so can buy the double-data using a bank card? Reference number 1- ********** ********** .
122 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (41.666666666666664%)
1 Star
7 (58.333333333333336%)