TB
Trusha B
Active since Jul 2016
6
Reviews
0
Industries
Reviews
6 reviews35 months ago
Aramex - Pathetic Courier Service
A flyer bag was supposed to be delivered on the 16/05/2023 but unfortunately not. The tracking status read as "attempted delivery - customer not available". I then had to contact Aramex, and what a mission that was! Apparently, there was insufficient address information. Firstly what pathetic service from Aramex. The address was written on a piece of paper with a contact number, so if the customer was not available why could the courier not call. I then had to give them a more detailed address and when asked when would delivery be, they said "tomorrow" (2023/05/18). So if I had not called and queried, the courier would have went out tomorrow and encountered the same problem. Aramex does not have any customer service or ethics. I could not wait till tomorrow so I had to drive all the way to Linbro Office Park to collect my flyer. My advice to companies: Do not use Aramex if you want to still keep your clientele and your reputation.
0 replies
85 months ago
Tracker - cancelling policies without notice! PATHETIC!!!!
So pathetic! I called tracker last week requesting a change of personal details, and they said I could not because I do not have permission - so I need to send an email to them. After sending the email with the required changes and waiting a week for them to call me, I eventually called them because they never did - only to find out they cancelled the damn thing. I just requested changes, I never said anything about cancelling. I called the call centre before this happened and spoke to Thobile who assured me the changes were made but could not tell me of the changes. So I got my husband to call them - how's that for customer service!! Apparently they cancelled the unit, with God know who's permission and no notice was given to us. He spent 50 minutes on the phone with them trying to sort the mess these incompetent staff made. This is pathetic and tracker should stop advertising their business because it's not worth it. If this ever happens again we will switch but unfortunately it's not my call.
112 replies
85 months ago
Do not order!
Ordered something on Monday the 8 April and it's already the 14 April still haven't received my order. Will be lucky if I even if I receive it. That's money down the drain. They don't reply to emails or sms's or even calls. I should have listened to all the other reviews!
0 replies
86 months ago
Supersonic - Terrible service
I called supersonic three times in one week because I have been experiencing problems with my landline and up till now I am still waiting for them to call me back. I live in Midstream Meadows and it was compulsory for us to get a landline but now when there is a problem with it no one wants to help me. Pathetic service. Absolutely useless. I know for sure that the people working there knows nothing about their job.
168 replies
104 months ago
Booking gone wrong
I called on Tuesday the 12th September to make a booking for a night at Southern Sun for another couple as a birthday gift, and I clearly told the reservationist that it was for someone else. The couple got there Saturday evening only having to pay for their "gift" (the stay) and upon leaving Sunday they made the couple pay for the flowers. I called Monday morning the 18 September complaining to the assistant manager on duty and she said she will get back to me but up till today I am still awaiting for them to call me!! So unprofessional.
61 replies
119 months ago
Fnb new contactless card a horror
<p>Good day</p> <p>I have used my new contactless card on the 2016/07/07 for the first time, and to my disbelieve the guy that did my transaction did not ask me to key in my pin.<br />My argument is that what if my card gets stolen or what if someone I know uses my card without my permission, what happens then?<br />I have called FNB so many times on different numbers and no one knows what a contactless card is, they have to ask other colleagues what it is before getting back to me.<br />I have been to the bank and saw about 4 people regarding this problem and not even the employees knew what a contactless card is.</p> <p>Another thing is that you cannot set a limit on your contactless card without you decreasing your daily swiping limit which is such a disadvantage to the card holder.<br />So must I now decrease my swiping limit so my contactless card limit decreases as well, for my safety?</p> <p>I am going to close my account with FNB and open it with another bank that can provide me with more security.</p>
53 replies
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