LG
Liz G
Active since Jul 2016
11
Reviews
0
Industries
Reviews
11 reviews81 months ago
Poor customer service at DSTv (Multichoice)
This is not the first time I have had issues with this company. If it isnt incompetent call centre agents then its lack of customer service. It is appalling that they do a 3 day system upgrade without any back up plans for customers who may need assistance during those days. How does the planning of such downtime happen? i have been calling for assistance with no support from them for 3 days! and all they do is say, "I am sorry, i cannot help". Atrocious.
0 replies
81 months ago
Worst car rental_Europcar
Recently I met an accident with Europcar. They decided to do an investigation with the 3rd party without consulting with me or getting the police case statement. They did their own assessment of the damages and what do you know... slap with a bill. I tried to speak to the 3rd party department with no help and in fact a very rude woman who made it all my fault. If i am honest, they are probably trying to benefit from the payment to the 3rd party whose repair claim is 50% of the worth of his vehicle.
105 replies
84 months ago
Pathetic service with no remorse!!!
SA Florist or Bloomable promised delivery on the 11th May prior to Mothers' day. They then called after 5pm to request delivery to be made on the 12th May as they were running late. On the 12th May, neither can i get hold of anyone at the office/admin or the person who called. Well Mothers day is almost over so they can keep their stupid flowers. How can you have a contact number that only works during weekdays but you deliver afterhours with no contact information???? Rather do Netflorist who are more reliable.
0 replies
86 months ago
Pathetic customer service. Never ever consider these Fibre providers...
It's the second time my network is down and no one is available after hours or weekends. So they prefer to take your money and not provide a service.
56 replies
101 months ago
Stealing money!!!
I sold my house in Secunda in Sept 2016. The conveyancing lawyers send the municipality the final billing from which about R7000 was owed to me. Its now 2018 and no response and no refund. I have tried for several months to contact several persons at this horrid municipality and the only thing that has happened is people have left or they dont answer their phones. If this was the other way around, these people will be at my back. Such govt run institutions are the worst with corruption and playing with your money. I even emailed the regional manager, and well as expected, no response. When is this nation going to hire people that can do a job and do it properly!!!!!!!
0 replies
106 months ago
Waited 5 months for fibre connection!!
<p>In February 2017 i ordered for fibre based on the availability map on Afrihost. 2 weeks later, i found myself running around for feedback as the service provider did not contact me. Then i found out that the map was not updated and my area is still to go live. Instead of Afrihost talking to the fibre provider i was trying to organize with them. Never got any feedback from TT connect about installation and took this up with Afrihost. apart from saying sorry, nothing was done. Then i moved to a place that already has a fibre box in the house. from the 14th July i have been tossed around from one rude support team to another who keeps 'escalating' the issue of just connecting the router to the box that is existing. Afrihost keeps telling me that fibre is not live in the complex despite me saying that i have a box from Metro Fibre in the house. This rude Afrihost lady told me that i as the client need to find a VT number and call Afrihost back and then they can take it up with the fibre provider. Another Afrihost support staff told me to call Metro fibre. Calling them, the lady said that I as a client should not be calling them at all. Needless to say, despite being willing to pay R750 pm for fibre (which seems to exist in the house), i am still running around like a headless chicken doing all the work that Afrihost should ideally be doing for their client.</p> <p>Terrible service, have no customer relationship and frankly i think some of the people in the support team should be retrained.</p> <p> </p>
0 replies
115 months ago
why do they have phones
<p>Are these people actually being paid???? why do they have phones there? completely useless.</p>
0 replies
115 months ago
Absolutely useless in Secunda
<p>It has taken me more than 1 year for them to cancel the previous tenants linked account to mine as the owner of the place. My prepaid meter was unlawfully burnt by the tenant and the power has still not been connected to the municipality power. If you phone any of the numbers, no one answers. I am living in JHB and cant go to Secunda everyday to resolve issues. Either they are offline and cant give you and update of your account statement or they dont know why the payment is not reflecting or some stupid excuse. i cannot believe we pay exorbitant taxes for this kind of service.</p>
0 replies
115 months ago
Too long to speak to a lawyer!!!!
<p>I was recently harrassed for 2 weeks by a telephonic marketing person to join Clientele Legal due to all its benefits. Taken by the grand commentary of the marketing person, i joined the club and paid my first deposit on the 28th Oct. This was done based on the response from one of the admin personnel who confirmed that i should send them the Proof of Payment and i could talk to a lawyer asap. Upon calling them numerous times on the 28th to inform them that I need to urgently get some advice, the Clientele person said that she was going to inform the finance division to allocate the money asap and she would send me a message to commence talking to a lawyer. On the 31st Oct, i am still awaiting for them to allocate the payment. what is the purpose of doing a deposit and sending the PoP if i am to still wait for another few days for the payment to be allocated. In my opinion, all these legal consultants just waste your money and time. </p>
210 replies
119 months ago
Poor customer service for a prestige account holder
<p>Recently I decided to advertise my double door fridge/freezer and a washing machine online on the infamous OLX and Gumtree websites. Needless to say, within minutes, I was inundated with calls from various interested buyers. Before I continue, I need to mention that I am in no way racist to any race or nationality or gender. I am an American citizen, living in SA now for over 20 years and my experience in SA has lead me to have reservations when I hear the accent in the voice on the line. And I think that most of us, if we are honest, can agree to it. Eventually after the numerous calls, I received a call from a guy called Ronald Mabaso ( ********** 953 ) who had agreed to purchase the fridge under my given conditions/price. Knowing how people are scammed daily on such sites, I took the extra precaution of requesting payment upfront and waiting until it is cleared before releasing the goods. Ronald Mabaso called me to say he is depositing the money asap. And he was very willing to wait till the money had cleared. That evening I received a notification saying there has been a deposit from a Nedbank account to my Standard Bank account for the agreed amount of the goods. Again, due to the various online scams I decided to wait until I could see the money reflect in my account. The next day I logged to my account and saw the amount reflected as a deposit among the rest of my transactions. There was no additional information from standard bank either via the sms notification I received or on their online system indicating the money deposited using a cheque was not yet cleared. Based on all this information, I allowed the goods to be released thinking I had covered all my basis (In hindsight..stupid I know!). The next day after the goods were collected, Standard Bank sends me a sms notification indicating that the ‘cheque’ deposit was unpaid and that account was closed. My first issue where Standard bank is concerned is that on the second notification I received indicates it was an uncleared cheuque which was information not given in the first sms notification or on their internet banking site. In my confusion and fury I called the bank fraud division and the only response a prestige account holder got was, ‘We are sorry but we cannot do anything. You should have made sure that the cheque was cleared first’. Why don’t they have systems to inform their clients it was a cheque deposit and has not being cleared. Why does this become my problem. The weirdest thing is that two days later Ronald messaged me to say, he doesn’t like the fridge and will be sending it back. I thought ok fine, at least I get the stuff back. However, a few hours later, a delivery person, Lucky ( ********** 263) called to say that he has the goods on his truck and I need to pay him (via direct money transfer) an amount of R950 before he can deliver the goods. With everything that had transpired, my intuition was working overtime and asked him to take a photo of the goods, to which his response was that he doesn’t have a phone with a camera. I asked which delivery company he works for and where it was registered. He just could not give me an answer. Ronald called me numerous times thereafter to portray his incapacity to pay for the items as SARS had blocked his account. He even indicated that as soon as his account was open, he wants to buy the goods again and if I could please pay for the delivery. I asked him to email me his ID and he sent me the attached which on the website ‘Windeed’ and ‘Experion’ showed as non-existent. For the safety of my family and now fully aware that these schemes are very prevalent in SA, I just had to close my eyes and allow the psychological and ego damage to slide.</p> <p>1. Why can’t the bank immediately trace this cheque (I mean who uses a cheque these days). There should be a cheque number or even a camera to capture the culprit.</p> <p>2. Why can’t the banks all have a separate section for uncleared amounts for the visual awareness of clients</p> <p> Should banks not be held responsible for their inefficiencies as well. We are all aware of the fraudulent schemes out there and we as concerned citizens do our part. The banks also needs to do their part and have systems which help their clients prevent such incidents.<br /> </p> <p> </p> <p>Standard Bank appears to be such a reputable entity but they fail in their systems especially FRAUD. I am a PRESTIGE customer and they should be doing their utmost to protect their current clients and their money. I can’t be sitting here every day and watching every transaction that goes in and out of my account. I AM RELYING ON STANDARD BANK AND THEIR FRAUD DIVISION to safeguard my money and transactions!!!!!!!!!!!! This has made me question their systems and the safety of my money and I am actually deciding to switch to FNB. Banks should not be doing this. If the FRAUD division cannot assist their clients, what is the purpose of that division, if I, as a client CANNOT TRUST THEM. I am extremely frustrated and disappointed in Standard Bank and will let everyone know how poor their Fraud division and customer service is. I cannot rely on Standard Bank at all now. Standard Bank Fraud division did not even assist to gather more information as to what is the telephone number so they can trace the guy etc. They even said that they will not open a case against this as it was my fault. Their service is absolutely pathetic!!!!!! To date, I have not received a courtesy call from the Prestige account division or the Fraud division to discuss what had happened.</p> <p>All I can say as far as Standard Bank is concerned, I finally understand how the Japanese managed to defraud them in the recent credit card/atm fraud. Their systems are stuck in the ancient times and their fraud department has no concern in actually stopping such incidents and doing what they are meant to be doing. If Standard bank does not start putting their business first before their employees need for doing no work, they will not stay in business very long as they will lose many clients. </p> <p> </p> <p> </p>
159 replies
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