RR
Righteousness R
Active since Jul 2016
12
Reviews
0
Industries
Reviews
12 reviews2 months ago
Unpleasant Experience
I had an Unpleasant Experience at Stay Easy Rustenburg. checked in on the 21 December and our stay was supposed to be up to the 26th I unfortunately had to check out on the 24th December due an emergency I had to attend to at home. 1. when i checked in the lifts were not working, had to take the stairs to the 5th floor 2. the bedding wasnt smelling nice - had to call the cleaning ladies and ask them to change the bedding 3. my room had no shower caps - i had to go to reception every time my wife and I needed to shower. The lady by the name of Lizzy literally asked me why am i asking for shower caps everyday shouldn't i be reusing the shower cap i had the previous day 4. I have been waiting for my refund , January has long past and today is the 3rd of February, no update email or at least a phone call. I, as the customer has to be the 1 who constantly calls to find out whats going on i spoke to a lady by the name of Portia last week Tuesday I think and I expressed my concern on how they are handling this matter. She told me that they have a new lady in the finance department and she will speak to her and get back to me. Till this day I have been waiting. I decided to call again yesterday morning and Requested to speak to the " New finance lady " I think her Name is Bulelwa, she told me the same story that she is new in the department and she has a backlog of work. How is Southern Sun having a backlog on refunds my problem??? I asked her why has she been quite and not at least giving me feedback or even a courtesy call to at least advise that they will work on my refund and I did not get an answer. Very Disappointed because Southern Sun places dont come cheap. its all nice and easy when we pay for staying at their places but they give terrible service
448 replies
2 months ago
Unpleasant Experience
I had an Unpleasant Experience at Stay Easy Rustenburg. checked in on the 21 December and our stay was supposed to be up to the 26th I unfortunately had to check out on the 24th December due an emergency I had to attend to at home. 1. when i chekced in the lifts were not working, had to take the stairs to the 5th floor 2. the bedding wasnt smelling nice - had to call the cleaning ladies and ask them to change the bedding 3. my roon had no shower caps - i had to go to reception everytime my wife and I needed to shower. The lady by the name of Lizzy literaly asked me why am i asking for shower caps everyday shouldnt i be reusing the shower cap i had the previous day 4. I have been waiting for my refund , January has long past and today is the 2nd of February, no update email or at least a phone call. I, as the customer has to be the 1 who constantly calls to find out whats going on i spoke to a lady by the name of Portia last week Tuesday I think and I expressed my concern on how they are handling this matter. She told me that they have a new lady in the finance department and she will speak to her and get back to me. Till this day I have been waiting. I decided to call again this morning and Requested to speak to the " New finance lady " I thing her Name is Bulelwa, she told me the same story that she is new in the department and she has a backlog of work. How is Southern Sun having a backlog on refunds my problem??? I asked her why has she been quite and not at least giving me feedback or even a courtesy call to at least advise that they will work on my refund and I did not get an answer. Very Disappointed because Southern Sun places dont come cheap. its all nice and easy when we pay for staying at their places but they give terrible service
0 replies
17 months ago
Pathetic Service
I am writing to express my profound dissatisfaction with the ongoing service disruption at Milano Security Estate. We have been without internet for the past week, and despite receiving multiple automated emails stating that your technicians are working “around the clock” to resolve the issue, there has been no resolution. As paying customers, we find this level of service unacceptable. It is especially frustrating considering we have already made payment for the month of November. The lack of communication and action on your part has left us with no alternative but to incur additional expenses purchasing data for work purposes. This is particularly concerning as many households in the estate rely on your service for remote work. The continued failure to restore service in a timely manner is not only an inconvenience, but it is also damaging to our productivity and financial well-being. Given the circumstances, it is disappointing that a resolution has not been prioritized, and I am now actively seeking alternative internet service providers. I urge you to take immediate action to rectify this situation. If this issue is not resolved promptly, I will have no choice but to escalate my complaint further and seek reimbur*****t for the service that has not been delivered.
56 replies
22 months ago
TERRIBLE SERVICE / NO COMMUNICATION
Good day Iwyze, I have a complaint with the way you people render your services. I am not sure if this kind of service applies to each 1 of your clients or if it applies only to me and my partner. My partner, Alice Dlomo has been a loyal customer of yours for almost 11 years now and not once has she skipped a payment. Not sure why it has taken almost a month for you guys to do a simple thing – which is to communicate with us with regards to the claim progress. I don’t understand why is it that we ( your clients ) have to be the onces always doing a follow up when we need to know whats going on with the claim. All we have been receiving from Iwyze and the accessor is lies and more lies. I spoke to the accessor yesterday – asking him whats going on with this claim and he said to me they paid on Friday. Whats weird is that standard bank followed up with myself, my partner and the accessor in copy but he said absolutely nothing ( just kept quiet and didn’t even bother replying to the mail from standard bank ) which I feel was unprofessional because if you are a service provider , it is your responsibility to keep your clients in the know of what is happening with their claims ( am I wrong ) maybe the service provider I work for does things in a wrong way. Cherry on top – your accessor claimed or rather **** to us and said iwyze paid standard bank on Friday, only to find out that iwyze only made payment yesterday. I have proof in an email form that I received from standard bank – you can request for it and ill send it through to you. What annoys me the most is the fact that I had to phone iwyze yesterday and give the lady I was speaking to ( Martha ) my piece of mind and how I feel, that’s when standard bank received a response to say payment has been made. I also have proof that my partner has been trying to call the accessor and he would decline her calls and text her that he will call her back and he never does. I also have proof ( whatsapp chats ) you can request for same ill send them through. You can also request the name of the accessor and his number – ill send same through but I believe that the claim number in subject line will give you everything. So even now – looking at the below mail sent 09:24am from Modest to Accounts it is 3 hours no acknowledgement , nothing ( proof that this is how Iwyze operates ). How does it take you guys 3 hours to email proof of payment??? Its not like someone needs to drive and go deliver it – you use technology and it takes less that 10 minutes. Also – I want to know why has the accessor **** to us and said they paid Friday only to find out that Iwyze paid yesterday. Your service is absolutely disgusting. For such a big company ???? you should know that communication is key. You keep your clients updated, you don’t have to deal with frustrated clients like me. I will keep emailing and writing on all your social media platforms until you do the right thing. poppydlomo@gmail.com portiar@bidvestil.com
106 replies
27 months ago
TERRIBLE SRVICE
Very bad service I am actually disgusted with them. my internet has been of from Yesterday and i have paid my monthly subscription fee. When I call their customer care the lines only ring no 1 is picking up. so not happy with Hola data service - I am actually looking for another service provider who can give me good service because at the end of the day I pay for the service, i dont owe or get them on credit Lehlohono Ramotsoko: 071 869 0200 give me a call now and get this mess sorted out I AM MISSING ON ONLINE LECTURES BECAUSE OF YOU BAD SERVICE
0 replies
32 months ago
So far, I have had a good experience with iwyze but I am not happy with the access hike, from 3500 to 4200?? That's like 600 more and I was not made aware that the access will go up
So far, I have had a good experience with iwyze but I am not happy with the access hike, from 3500 to 4200?? That's like 600 more and I was not made aware that the access will go up. With the interest rate hiking, I might consider looking for insurance with low access Another thing from the start when I took out my cover with iwyze I told the consultant that my car will park in a garage with a walled and gatted yard and they put carpot, I don't know where they got that from I called in to have it rectified but still wasn't rectified. Only when I spoke to a lady by the name of Dikeledi she then assisted me. Her service was outstanding.
0 replies
36 months ago
I bought nappies on the 9th May and paid for express service to have my nappies delivered the following day. right, fast forward to the 10th when I received my order, it was incorrect. I had received a kettle instead of nappies. mind you I have a 10 day
Terrible Service from Takealot
0 replies
39 months ago
Disgusting service from thelkom
I have had a very bad service from Telkom. I am actually disgusted by their poor customer service and yet they call themselves service providers. How are we supposed to recommend them when they cannot resolve a simple matter. I have a huge credit amount that is due to me from telkom and they have been taking me from Pilar to post. Every time I call them, it's either their consultants make me hold the line for more than 30 minutes only to cut my call. If they do attend to my query, they close it without even giving me a reason why. I logged a query on the 4th of January requesting a credit refund. I spoke to a very nice lady by the name of Charmaine and she advised me to email my ID Copy and 3 months bank statement. Ever since then, telkom does not bother to give me valid reasons as to why they cannot refund me. I made a lumpsum payment to telkom in 2021, my contract is ending in October and I have money due to me. When I made the payment it was through pick n pay tills and they gave me a slip. I did mention to the lady I spoke to by the name of thabile that I cannot give them proof of payment because it was a slip. How does 1 keep proof of payment from 2021 to 2023 yet when they search their records they can see that they did receive that payment from me. I have numerous case numbers that have been closed without any resolution. I've spoken to the likes of thando, thabile the last guy I spoke to was Kagiso...so did the same thing as all the other consultants..made me hold the line for more than 30 minutes and cut my call at the end. Telkom must just tell me if they want to refund me or not. I thought I'll upgrade when my contract ends but with the pathetic service I've been getting, I am canceling my contract as soon as it ends. I want absolutely nothing to do with telkom and they kak service and network
0 replies
56 months ago
Incompetent RAGE STORES
I am very disgusted with the service at rage. i paid of my account in 2019 and was given a paid up letter. i unfortunately lost the letter when i was moving premises. fast forward to 2021 - the account appears as active on my clear score report...what the hell?? that is so incompetent of the store. at this very moment, i am holding on the phone for the past 20 minutes for the lady to send me the paid up letter, very disheartening.
0 replies
60 months ago
Online order pending for a month
I placed an online order for the Samsung A52, was told it was out of stock, that was on the 9th of April. up to date - i still have received any update, email, sms or text just to hey Portia, we are still out of stock and ive been calling them tirelessly to check if theyve got stock. to top it up - their physical stores are always packed, full of consultants with aggravating attitude you'd swear they were forced to work there. telkom is failing us as their customers. i mean why have an online upgade / order placement platform if it is not to be used, pretty useless and misleading if you ask me. as soon as my contract ends with you guys - i am not renewing it
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (8.333333333333334%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
11 (91.66666666666667%)