Active since Jul 2016
9
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Reviews
9 reviews4 months ago
DO NOT USE! EXTREMELY UNPROFESSIONAL
We found this company’s website while searching for a photo booth for our year-end function. The initial experience seemed promising—we received a competitive quote almost immediately and paid the deposit. After that, communication completely stopped. There was no booking confirmation, no follow-up, nothing. The contact number on the website didn't work and when I sent a driver to the listed address, it turned out to be a storage facility. With only two days left before the event and still no response, we had to secure another service provider at the last minute. Shockingly, Abraham only contacted me one day before the event for the first time. When I requested a refund, he refused and suggested that I should have made more effort to reach him i.e. social media channels. This experience was extremely unprofessional and disappointing. I would not recommend this company to anyone.
0 replies
14 months ago
False information when choosing options
I upgraded my plan to a any hospital plan effective 1 January 2025. Just to be told today when I app**** for authorization to have a procedure done I had a co-payment of R 15 000 because I do not get to go to any hospital. It is ridiculous that you pay them hundreds of thousands of rands annually and the 1 time you need to use the medical aid you still basically pay for the entire procedure. My profile clearly states any hospital but when you call the authorization department they tell you to upgrade again.
71 replies
15 months ago
Worst customer service ever
I honestly have had it with Cell C. Every single time I have a query, they call me just to tell me they can't help me because I failed the security questions. But I have asked them 1000 times to update my details and it never gets done. The latest is I apparently don't know my name and failed the security questions again.
53 replies
27 months ago
DON'T GO WITH VODACOM EVER!!!!!
I wrote a BAD review in December about my wifi never working. I got called immediately to see what the issue was. After some investigation turns out that when they connected my wifi in May 2023 they didn't do it correctly. You'd think they can fix it right. Nope. Now they want me to contact sales and get a new contract so that they can load it correctly. Super annoyed but I did what they asked. Guess what. Now they want to charge me a different monthly amount because the contract that I am on is no longer available. So they want to charge me more for their mistake. Obviously, I refused. Now they just don't resolve my issue and we are still experiencing the same old broken wifi that we have experienced since inception in May 2023. HOW CAN YOU CHARGE ME FOR YOUR MISTAKE AND IF I REFUSE TO PAY EXTRA YOU JUST DON'T FIX THE ISSUE? I'm paying through my ears for wifi that doesn't work but because it is on a contract they don't want to cancel so that I can move to a different service provider.
116 replies
33 months ago
Wilgeheuwel Life Hospital accounts department is a nightmare to deal with.
Wilgeheuwel Hospital accounts department. I was admitted to the hospital in December for an emergency C-Section. The accounts department issued two invoices to my medical aid, one for my admission and one for the early birth of my daughter. My invoice was settled immediately, however, they used the wrong codes on my daughter's invoice and the medical aid rejected the invoice. They have requested that the invoice be updated with the correct procedure codes but nothing has been changed since then. It is 7 months. I had to pay for a private room cash and am due a refund but now they won't refund me because the invoice for my daughter is still outstanding even though they aren't doing anything to get the invoice fixed. My stay at the hospital was remarkable as the nurses and dr's are amazing, but the accounts department is the worst I have ever had to deal with.
60 replies
46 months ago
Do not use! Scam scam scam
If I could give them 0 stars I would. I ordered 2 textbooks in April. I wrote my exams without the books because they just did not arrive. Eventually, a package came with only 1 textbook. I've sent numerous emails to find out where my other textbook is but no one gets back to you and the telephone number never works. Worst service provider ever.
0 replies
88 months ago
Worst service!!
Can someone please explain to me how it is possible to be debited for a contract that has been cancelled for 4 months. My contract had been cancelled last year. The first month after cancellation my account was debited but then ratified by Telkom without me having to let them know. Which was great but now every month since my account is debited for a contract that I don't have plus I don't even receive the benefits as if the contract was still active. This month my account was debited almost 2 times the actual amount of what the contract was for. I have lodged numerous queries about this and keep on receiving emails stating case closed without as must as a phone call or email about my issue. I have now blocked Telkom from debiting me. They can sell you a contract within 5 minutes on a phone call but it takes them 4 months to cancel a contract and stop debit orders. Worst after sales I have ever experienced in my life.
0 replies
119 months ago
Worst Service Ever
<p>2 Years ago I signed up with Telkom Mobile. Unfortunately 2 weeks after I got my new phone it was stolen. I contacted Telkom to block the number. When I went back to get a new sim they told me that my number had been discontinued as they switched systems. This was very upsetting as I was still paying almost R500 a month for something I did not have. Months went by with me fighting with them and eventually they gave me a new sim. They didn’t even bother to reimburse me for the several months I paid for data I never received.</p> <p> </p> <p>My contract expired on the 30th of June and I did not want to continue as I was already very irritated with the service they provide.</p> <p> </p> <p>7th of April - I sent an email to cancellations asking them to cancel my contract. No one responded.</p> <p>14th of April - I followed up again - still no response from them.</p> <p>28th of April - I emailed them again, when they answered and requested me to complete cancellation forms. On these forms they state that they need 21 business days notice. I was satisfied as I was still in the time frame.</p> <p>3rd of May - I submitted my cancellation documents - no one acknowledged receipt of same.</p> <p>27th of May - I yet again emailed them asking them to confirm receipt of my documents. No one responded</p> <p>7th of June- I emailed them again, on this day they only submitted my cancellation documentation. I was very upset as this now meant my contract would go over into July (which I explicitly asked not to happen). </p> <p> </p> <p>I called the call centre whom explained that my contract will now end middle July. Needless to say I was furious. I emailed Telkom again to explain my frustration - and yet again they didn’t even bother to reply.</p> <p> </p> <p>One the 1st of July they debited my account for another full month. I went to the bank to have this revered. In the middle of July they went and debited my account for the full amount again and now added interest. I reversed this again. I called the call centre who had numerous excuses. Now they claim I will be liable for the money even though their cancellations department is at fault.</p> <p> </p> <p>I am disgusted at the service I have received. Worst service provider on earth. I will never refer anyone I know Telkom. This is a Telkom error and now they expect me to pay for it. I refuse. If I provided my clients with the Service Telkom has provided me I would be long out of a Job.</p> <p> </p> <p>Regards</p> <p>Mariska</p>
53 replies
Review Distribution
5 Star
1 (11.11111111111111%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (88.88888888888889%)