Active since Jul 2016
17
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Reviews
17 reviews41 months ago
Unprofessional and incompetent employees and Management does nothing.
I have been trying to understand how this company works but I failed from the beginning till today. As of today Nomonde dropped the call in my ears, and James told me the way to **** off. Despite the fact that my car has been with them for more than a month, and the delayed came from Renew-it as whole. When my car was authorised by the budget insurance on the 26 October 2022 it was with Renew-it Sandton for some reason I got notified that it has to move to Greenstone to start with the repair. I then refused because I didn’t want delays with starting the work, but I was assured that the car was going to be transport that same week to Greenstone and the assessor will assess the car on the 31th October 2022. But things didn’t go that way, the car was only towed on the 2nd November 2022 to greenstone after I made an enquiry, after all this inconvenience the asses didn’t assess my car that same week, it was only assess on the 07th or 8th November. Meaning I have had already experience 2 weeks unnecessary delays. After then I expected this car to be treated as a priority since I’ve raised my concerns several times to several people. But still I continued to get delayed further without proper communication. Nomonde Manqele the person whom was supposed to be updating me on the third day never done that, I could call myself to know how far is my car from the process perspective. She has dropped the call on me several times, and I asked to be transferred to her manager but the switch board never done that successfully. I was then transferred to the gentleman who his name is James, from the 1st time talking to him he told me that there are cars which are there for 3 months so there is nothing important with my car and he made it clear to me that he is not going to listen to me instead I must listen to him. He didn’t even get to hear what was I complaining about, which was the poor communication, giving wrong information/update regarding the car, unnecessary delays and lack of customer service. Today Nomonde dropped the call in my ears again after I made contact with this company. I then called James and he also yelled at me, telling me that he is not going to listen to me despite him promising me that my car was going to be given to me on the 29th November after the light module has been fixed and they have polished the car and il get it then. My concerns as of today is the way this company has treated me from day 1 I was dealing with them. They have been incompetent from the beginning I mean from assessing my car to the customer service and updating me on the process/stages of the process, it was not done proper or not done. In addition to this I get yelled at and dropped the call in my ears, no one is willing to listen, when I ask to talk to the management I don’t get transferred to them or referred to them. Is this what the company Renew-it expect to be paid for? Since now that the head light will take 15-20 working days to be delivered because of the poor skill from their assessor, if that person done the assessment the way they were supposed this part would have been order with other items that I waited for when they were ordered. I recommend this company to train its people/ hire competent people and look at the reviews on your website and take action against your employees.
324 replies
41 months ago
Incompetent & unprofessional Employees and management does nothing.
I have been trying to understand how this company works but I failed from the beginning till today. As of today Nomonde dropped the call in my ears, and James told me the way to **** off. Despite the fact that my car has been with them for more than a month, and the delayed came from Renew-it as whole. When my car was authorised by the budget insurance on the 26 October 2022 it was with Renew-it Sandton for some reason I got notified that it has to move to Greenstone to start with the repair. I then refused because I didn’t want delays with starting the work, but I was assured that the car was going to be transport that same week to Greenstone and the assessor will assess the car on the 31th October 2022. But things didn’t go that way, the car was only towed on the 2nd November 2022 to greenstone after I made an enquiry, after all this inconvenience the asses didn’t assess my car that same week, it was only assess on the 07th or 8th November. Meaning I have had already experience 2 weeks unnecessary delays. After then I expected this car to be treated as a priority since I’ve raised my concerns several times to several people. But still I continued to get delayed further without proper communication. Nomonde Manqele the person whom was supposed to be updating me on the third day never done that, I could call myself to know how far is my car from the process perspective. She has dropped the call on me several times, and I asked to be transferred to her manager but the switch board never done that successfully. I was then transferred to the gentleman who his name is James, from the 1st time talking to him he told me that there are cars which are there for 3 months so there is nothing important with my car and he made it clear to me that he is not going to listen to me instead I must listen to him. He didn’t even get to hear what was I complaining about, which was the poor communication, giving wrong information/update regarding the car, unnecessary delays and lack of customer service. Today Nomonde dropped the call in my ears again after I made contact with this company. I then called James and he also yelled at me, telling me that he is not going to listen to me despite him promising me that my car was going to be given to me on the 29th November after the light module has been fixed and they have polished the car and il get it then. My concerns as of today is the way this company has treated me from day 1 I was dealing with them. They have been incompetent from the beginning I mean from assessing my car to the customer service and updating me on the process/stages of the process, it was not done proper or not done. In addition to this I get yelled at and dropped the call in my ears, no one is willing to listen, when I ask to talk to the management I don’t get transferred to them or referred to them. Is this what the company Renew-it expect to be paid for? Since now that the head light will take 15-20 working days to be delivered to Mercedes Benz the glen, I can no longer wait that long due to this company employee incompetency and I need my car returned to renew it and they polish it and release it today the 05th December 2022. By the time they get this light then I be called back so they can insert it while I wait or il go to the glen Mercedes for them to put it in. I recommend this company to train its people/ hire competent people and look at the reviews on your website and take action against your employees.
0 replies
41 months ago
Poor customer services and unprofessional employees
I have never dealt with the company that is as lazy and unprofessional as this one together with its employees to name few Nomonde and James. To people out there know that you have a right to approve your car to be fixed at any panel beater, you are not forced to that one that will be recommended by the Insurance company. This company Renew-it seems to be working with insurance people to ensure they secure business and they don't treat customers right because they know getting because is not based on how they treat customer but based on insurance companies that give them work. and they lie a lot when they have to give you feedback on the progress of your car, they also incompetent from their assessors to the customer services and the management does nothing about this they don't even go as far as to hear what the customers are frustrated on and try to fix, check reviews on hellopeter and on their page they dont respond. they don't care as long as their inside guy in the insurance will approve the payment that's all they care of. Their employee don't mind shouting at their customers when they have not been doing their work, they expect the customer to wait for them to do their job at their time, when they don't meet the deadline set by them they don't see a need to apologies or to update you what went wrong. but they will shout at the customer and refuse to listen at the customer frustration and they will never escalate the call to the top management they will rather drop it. and this company management they are aware of their employees behavior but they don't hold them accountable nor to train them to deal with customer. why its because they know their business is sorted either customers are happy or not happy but they will keep getting business from insurance companies such as Budget and other.
0 replies
41 months ago
Poor customer service and Incompetent employees
I have never dealt with the company that is as lazy and unprofessional as this one. To people out there know that you have a right to approve your car to be fixed at any panel beater, you are not forced to that one that will be recommended by the Insurance company. This company Renew-it seems to be working with insurance people to ensure they secure business and they don't treat customers right because they know getting because is not based on how they treat customer but based on insurance companies that give them work. and they lie a lot when they have to give you feedback on the progress of your car, they also incompetent from their assessors to the customer services and the management does nothing about this they don't even go as far as to hear what the customers are frustrated on and try to fix, check reviews on hellopeter and on their page they dont respond. they don't care as long as their inside guy in the insurance will approve the payment that's all they care of. Their employee don't mind shouting at their customers when they have not been doing their work, they expect the customer to wait for them to do their job at their time, when they don't meet the deadline set by them they don't see a need to apologies or to update you what went wrong. but they will shout at the customer and refuse to listen at the customer frustration and they will never escalate the call to the top management they will rather drop it. and this company management they are aware of their employees behavior but they don't hold them accountable nor to train them to deal with customer. why its because they know their business is sorted either customers are happy or not happy but they will keep getting business from stupid companies such as Budget and other.
0 replies
53 months ago
Johannesburg Office really need to go for Customer service and deliver parcels as expected
The managers even fail to live up to the standard and ensuring customer are serviced properly. The delivery never came to deliver the parcel to the address prescribed, yet he says he phoned me 3 times without succeeding but I never received any call nor any voicemail/miss call notification. they taking chances the sleep on the job and go back into the office with excuses, the worst part is that even their management cant even figure this out and ensure they track them and ensure they deliver as expected. maybe they go check on their girlfriends during work time and go back in the office with parcels undelivered. As a manager I should be alarmed by this and investigate but the current managers is just ok with this and carry on with life. what a disgrace and they will run this company to the ground. Top management should check on this.
0 replies
57 months ago
Customer Service by Xoliswa
Every time i have to phone this bank i just feel annoyed because of the attitude of its staff. I phone today 3 times trying to get the information about my delayed payment which i made the previous day and it hasn't reflected to the account i was paying. A lady by the name Xoliswa couldn't assist me, doesn't even listen to what I'm saying what she keep saying is that she is not "disputing but" as if we are in high school debate, not to mention her attitude. Its not the 1st time im making payment or transaction from this account so why so much delay today if this bank personals cant help with that or explain or to go and check what might be delaying it on the system what me as customer should think. Its really frustration its like government services but i am paying for my services with this Bank. its really annoying and please improve. otherwise stop charging fees if this is the type of individual you hiring.
53 replies
60 months ago
Worst Customer service -Are our cars safe with this company
Worst Customer service ever, i have phone this company several time because they saying i owe 1 month. i said to them do the recon and find out how is ther an amount outstanding on my account. other will drop a call without assisting me, other will promise to call with the information, other will promise to email the recon with the full information and nothing get sent. i asked to be escalated to the manager or team leader they refused to do that. and then i gave up. now they still sending me the message that i am one month behind. i have escalated the matter 3 times till today no manager has given me a call to fix this. all they want is the subscription but not resolving the issue at hand. the employees from customers service until accounts are so incompetent. they don't listen or take notes they respond with wrong information. i have dealt with more than 4 different peopl that were this bad so it painted this picture of incompetency beacuse not one or two but more people with bad service. it makes me wonder how safe my car if this company higer people like this and not teach them the telephone etiquette or customer service.
53 replies
62 months ago
selling Raw Pizza and food had Pine gel
Debonairs Pizza Eyethu mall sold me a raw pizza, i ordered online and put time as ASAP. I went there to fetch the food when i got there i paid and receive order number 166 and ask them how fate there said its not read. i waited. all people who were behind me e.g 167,8,9 &170,71,72 received their order after 20 - 30 minutes and i was still standing there so i asked why the people who ordered and paid after me in the que are receiving their order and mine is still being prepared they kept telling in in the oven. meaning now was like 45 minutes. i express my feeling abt this and they gave me the raw pizza that had a Pine gel oe some soup and i could taste that in the pizza. so the Pizza management need to do something abt this. not only being incompetent but also feeding people cleaning chemicals.
0 replies
63 months ago
Going Extra mile to Assist a customer
I was assisted by Christinah Kekana (Mafa), She assisted me and went extra mile to ensure my things were all in order. also made me aware of other covers i can take with my way in addition to this one as they might be discounted or cheap compare to other service providers.
56 replies
68 months ago
Poor customer service
Nedbank Eyethu mall in orange farm they always short staff..... When u there for the service they not digital enough u have to wait 3 to 4 hours... Not that there are a lot of people just bcz they have 4 people the whole branch to service customers...... Can the management review if this nedbank is living up to the nedbank standard and are they assisting people accordingly and are they short on staff or just a favor where a manager allows ppl to take leave without stratergising on how the customer will be service. One lady at sales and advise and she had one person for the whole hour. Please check this bank for us its not the 1st time I experience this.
0 replies
Review Distribution
5 Star
4 (23.529411764705884%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
13 (76.47058823529412%)