RB
Ruth B
Active since Jul 2016
11
Reviews
0
Industries
Reviews
11 reviews3 months ago
Request for Prescription Letter
I have been under debt review since 2020 and am now in the process of clearing my name. Two of my creditors have already issued prescription letters confirming that my accounts are older than 5 years and legally unenforceable. However, Cobol Finance has failed to respond to my repeated requests for a prescription letter. This delay is preventing me from finalizing my clearance certificate and removing the debt review flag from my credit profile, even though my credit report is clean with no missed payments, inquiries, or judgments. I demand urgent action from Cobol Finance to issue the required prescription letter. Failure to respond will leave me no choice but to escalate this matter to the National Credit Regulator.
0 replies
8 months ago
Frustrated and disappointed ex-client
I had a funeral policy with Old Mutual, which I canceled after a few months. I called their head office to cancel the policy, and everything seemed okay as I was informed that my policy had been canceled. However, a month after canceling my policy, Old Mutual debited my account twice in one day. This happened on Saturday, and when I tried to call them to query the transactions, I discovered they don’t work on weekends. I had to wait until Monday to call. When I finally got through, I explained what happened, and I was told that after canceling my policy, they needed to process two more months' worth of debits. That’s why my account was charged twice in one day. First of all, when I joined Old Mutual, no one explained this policy to me. I decided to leave the company, but then, yesterday, they debited my account again, despite my previous cancellation. Once again, I called them and was put on hold for 15 minutes. When my call was finally answered, the Old Mutual consultant said he would transfer me to the correct department. Instead, I was directed to an automated message system that required me to complete a survey before my call was abruptly ended. I am incredibly frustrated and disappointed with Old Mutual, and I want my money refunded back into my bank account. money refunded back into my bank account.
53 replies
65 months ago
Poor Service
Disgusting service from TFG group, I placed an order online 4 weeks and I still haven't received my order. I've been sending emails and calling they keep on feeding with empty promises. Pathetic i will never purchase from them again.
0 replies
65 months ago
Bad Service
Disgusting service from TFG group, I placed an order online 4 weeks and I still haven't received my order. I've been sending emails and calling they keep on feeding with empty promises. Pathetic i will never purchase from them again.
56 replies
79 months ago
Really Bad Service/Rude Consultant
My boss was late for his meeting and forgot his parcel at the Cape Town Airport and he was flying via Mango. So I'm his PA and he called and asked me to check and find out as to how will he get this baggage. I first called the Mango Airline in Cape Town and they told me that I need to call the call center and gave me the call center number. I called the call center and was put on hold for 25 minutes, and the finally a rude consultant by the name of Kwame Besang answered my call. I explained to her the reason of my call and she then told me that I called the wrong number and need to call the Cape Town airport with my quiry. I then explained how I called the Cape Town Airport first and they are the ones who advised me to call the call center and the rude Mango consultant replied by saying"but your boss left his parcel at the Cape Town Airport and not at the call center, so like I'm saying you should call the Cape Town Airport. I found her being rude and have no respect for the customers whatsoever. It's one thing when the Mango flights are being delayed and all but now even the consultants are being rude to clients as well.
0 replies
90 months ago
Poor service
I've ordered debonair's pizza at 17:34 and it wasn't delivered. I called debonair's Noordgesig twice checking as to how far is my order and the manager kept on assurring me that my order is on the way. It is now 21:35 my kids and I are still waiting. Do you understand my frustrations as we are all hungry in the house as the manager promised they that they will deliver. He did not even have the decency to apologise . What's the use of having online delivery while debonair's can't even satisfy their customers needs?
0 replies
98 months ago
Very Poor Service
Today 03/April/3018 my boyfriend surprised me at work with roses. My company receptionist called me to come fetch my flowers and when I get there only to my surprise the flowers looked very old....like 2 weeks old. I was so angry and dissappointed as I was looking forward to see the beautiful flowers that were sent by my boyfriend. I was so upset and disgusted that how can Netflorist send such old flowers, don't they check all their products before making deliveries? I then called NetFlorist to collect the old flowers they've sent and no one came, I even t left the rotten flowers at my work reception as I could not take home such flowers. I am very unhappy with NetFlorist service and demand much better flowers. Pick n Pay, Woolies and Checkers would have made a much better job.
0 replies
103 months ago
Poor Service
Today Friday 10th November 2017, I called Nando's EpsomDowns around 10:30 to place order for my manager and his business partners at our Dell office in Bryanston. I called Nando's and some lady took my order. I ordered 2 chicken platers, 10 wraps and 3 3lt cold drinks and specifically asked the lady that my order should be delivered at 12pm, she then confirmed my order and accepted that I will receive my order at 12. At 12:05 my order was not delivered and my manager was already asking about his lunch as they were already breaking for lunch at 12. I then quickly called Nando's trying to find out how far is my order and to my surprise no one answered and I thought maybe the store is busy hence they are not picking up. I tried for the second time until I called Nando's for the tenth time and they are still not picking up, their phone was just ringing and by that time it's now 12: 20, my manager is now furious as he now looks unprofessional infront of his guest and I'm so embarrassed as it seems to my manager that I only placed his order late. That's when I decided to go to Nando's myself and find out what's going on since I cannot get hold of them and still not received my order. When I got there it was now 12:40, I asked for my order and I was told that my order is still at the store waiting to be delivered. I then asked the cashier why is it even at the store as it should have been at the office at 12pm and the cashier could reply that's when I asked him to call the store manager for me. Oupa the store manager came...I explained to him what happened to my order and he was so unapologetic and told me that the store only opened st 11:30. That is not my problem whether they opened late or not, my issue is that whoever took my order over the phone should have explained before confirming my order that they are running late but instead she didn't and went ahead and took my order. Can you imagine how frustrated I was as I looked so unprofessional infront of my manager and his partners? On top of that the manager took this issue very lightly, he looked as if he didn't care. Once again, I am so disappointed with the service I received from Nando's .
61 replies
104 months ago
Excellent Service
I would like to complement Tebogo Phalatsi for a great service. We need people like him who takes their clients and job serious. Thank you for a good service and for going out of your way and making sure that the Technician was booked for EMC. THANK YOU SO MUCH
61 replies
104 months ago
Bad Service
Today 26th September 2017 I bought Family treat at KFC and and to my surprise when I got home my wings were missing, instead of wings they've put 1 drumstick inside the wings packet. Do you realise why angry and upset I was when I found out that the sides I've chosen were not included. I've been craving for those wings for the past few days and when I finally bought them something like this happens. I am so disappointed at Aphiwe as she's the one whour gave me the wrong order. Can you kindly rectify this. I want and demand to get my full order.
122 replies
Review Distribution
5 Star
1 (9.090909090909092%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
10 (90.9090909090909%)