Active since Jul 2016
14
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14 reviews9 months ago
CEO to contact me
After numerous emails and threats, The Mattress Warehouse refuses to supply me with the Warranty Certificate for the bed Base I purchased. They also gave me compromising advice on a Mattress and base combo. The base they advised for the Cloud Nine Comfort Plush Mattress I ordered and paid for, which I did not get, the base is a Restonic base which then voids the Cloud Nine Mattress warranty. Instead of Comfort Plush I received a Camden Cloud Nine. I was supp**** with a copy of a 5 year old letter from Cloud Nine which I also requested an updated version of. This has also been refused. Someone by the name of Sandy Coetzee was dealing with this but she has now stopped interacting with me. I would like the CEO of TMW to contact me as I would like to explain to him how I was conned by his staff serving the Online market. I was ********** and taken for a ride. Failing the CEO making contact with me, I will start whatever legal action is open to me to hold Sandy and her con artist associates accountable
165 replies
10 months ago
I was deliberately misinformed????
Unfortunately, things did not improve with my purchasing of a bed set from TMW. I used the online ordering facility, which I highly recommend you do not do. Their app is pathetic and is not updated and also contains misleading info on delivery times. What I initially thought was a very helpful Customer Services person, Natasha, turns out wrongfully (putting it nicely) that the Restonic base she promoted with the Camden Cloud Nine mattress, is not a Cloud Nine product and therefore has serious implications on the Warranty for the mattress. I'm awaiting an explanation from her. The delivery was also done on an open flatbed truck during the intense rain we recently had and although the items were covered in plastic, the bed base was soaked on the one corner. Just poor service delivery throughout the process.
56 replies
10 months ago
Trickery with delivery
Whilst going through the payment process the TMW app stated 1-3 day delivery. 2 days after making payment I still had not received any communication regarding delivery date. I had to try numerous social media TMW pages to get their attention as well as email. I am now told 5-7 business days as no stock in Cape Town. I feel that their 1-3 day delivery promise is misleading if not *****ulent......definitely in bad faith. I requested a Manager call me.....was sent a smiley face and "100%" as response. No call received as yet.
106 replies
23 months ago
Hyundai Plumstead - something stinks
All is not well with Hyundai Plumstead. I will have to make application to MIOSA Hyundai Head honchos not interested either. A typical example of untouchable, arrogant corporate behavior. Hopefully I am going to poke the bear in the right places. Already veiled threat of their "legal team" mentioned.....I must be on to something🙂👍
0 replies
35 months ago
Absolute Plumbing - business ethic sucks
I called them out to fit 4 tap heads (2x shower and 2x bath). The work was done on a Friday (3 guys attended???) and by the following Tuesday night I had not received the Invoice. Being a diligent customer I Whatsapp'd my email address to them. No response or thank you received. I did receive the Invoice the next day. Just plain rude. The Invoice however was for 2 hours labour (R750.00/hour) plus call out fee of R150.00? I live in access control complex and checked the times they entered and left, with the Security: Entered 08:45 Exit 09:31 Once I reported the problem to the only person that seems to work at their office, I was subjected to a bit of a run around game. Hurry up and wait for them to call back. It seems the lady that I spoke to was getting quite a kick out of me being angry and wanting to speak to MD. The Owner of the business I had met a few years ago when he was starting out with his newly created business and was doing calls himself. At that time he offered the perfect service. I think he has grown too big for the locals that have supported him over the years and has hired employees that do not have his vision or business statement in mind when dealing with longstanding customers. Your business ethic sucks and I will no longer use your services.
0 replies
57 months ago
Vodacom trashes my bank account and credit status illegally
It seems Vodacom can do what they like to their customers....... Vodacom failed to deduct monthly instalments from a debit order that was in place, this then reflected an outstanding amount. I eventually called in and told them to wake up and start deducting the instalments. Soon after I started receiving Final Demand letters. My account was up to date at the time. Vodacom legal services told me to ignore the letter as my account was up to date, Shortly thereafter on 2 August 2021 an amount of R35356.80 was illegally deducted via the debit order. This caused my bank account to be emptied and prevented me from paying other accounts. This amount was later reversed but Vodacom then charged me R100.88 charges as well. I received another email from same person in the legal services of Vodacom informing me that I have been listed with ITC and had to make a payment in order to have my name removed. I did this and my account is now one payment in advance. I emailed the CEO Aziz Shameel Joosub but he did not respond. He is fully aware of the complete ***** up his accounts dept. have caused in my life but is uninterested. A manager eventually contacted me and promised via email to sort out and investigate the illegal entries on my account but has since not communicated again.
265 replies
58 months ago
Clientele playing games with my life.
I have been trying for over a week now to get assurance in writing from Clientele that if I am vaccinated it will not compromise the payout of my Life Policies. There is a rumor that the COVID vaccines are considered a “Medical Trial”. Clientele have contacted by telephone twice now and promised me said written assurance but to date I have not received any such assurance. I keep requesting a Manager to make contact with me but to date nothing. I seem to be stuck in Clientele’s customer service admin loop where I am sent from pillar to post. I keep having to give my details to “consultants” contacting me but then hear nothing further. This is extremely concerning to me. I am not able to have the vaccine until Clientele gives me the assurance in writing. I am paying over R3000 per month on my Policies. Really poor and incompetent customer service.
106 replies
66 months ago
Beware Loot rip off
I purchased a Thrustmaster gaming joystick in July 2020 but only received in August 2020. The joystick now has a problem with the twist axis used for rudder control for flight sim. According to Loot, I must return the joystick (12 month Warranty) to them, they will send to the Distributor who will then decide if it is faulty. If I request a refund, Loot will deduct upto R200.00 odd for handling fees????? This is clearly a rip off. The whole episode from the very start has just been handled very badly. No customer rights at all. Takealot is setting a very high standard and Loot is failing miserably. Neither I nor my family and friends will ever purchase another item from Loot.
0 replies
77 months ago
Hisense sucks!
Tried lodging a complaint with Hisense about the inferior, useless "Smart TV" I bought through Incredible Connection but all I got was an automated "out of office" reply a few days after I sent my email. Obviously this response was created the same day it was sent. Disgusting that customers are treated with such disdain and arrogance. Hisense your products and attitude suck.
0 replies
77 months ago
Hisense "Smart TV" that is not so smart.
Beware of poor product quality (Hisense Smart TV 55N3000UW) and slow, lethargic and just plain couldn't care less attitude from Hayley Dodgen (Branch Manager) and Jason Slabbert (Tech). I had to provide information that exists on the till slip (proof of Warranty) more than once in order to log a call with Hisense to repair. Still not repaired and all I get is "our hands are tied".
0 replies
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14 (100%)