Active since Jul 2016
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8 reviews47 months ago
LINE NEVER ACTIVATED BUT HANDED TO DEBT COLLECTORS AFTER VOX REFUSES TO LET ME CANCEL
Most of our conversations have been done telephonically, with myself and Mikhael and when he left without informing us,I was liasing with Chelsea, you should be able to get access her phone records. As soon as I received word about the price increase starting 1 January 2022 contacted Chelsea immediately, who advised me that she would call me back with regards to how I need to go about with the cancellation as our line was not activated as yet. Also, our contract was for the 10mg line and not 25mg line. After waiting patiently for Chelsea or a manager to call me , I called several times and was told the same thing that someone would call me. Eventually, i was told to call different people of whom I was transferred from one person to another and was told they would contact me. The last person who I spoke to was Liezl Gravett, who is still reaching out to me. NOW, we were handed over to debt collectors but I am not even a VOX customer. Due to YOUR STAFF being unable to effectively handle our issues and grant us our cancellation when we requested it, I am now in this situation. None of the staff has responded to me over the past few months that I have been emailing them. Your call centre is useless as well. Sort your mess out and get staff who knows how to deal with situations.
744 replies
66 months ago
Missing parcel
I ordered perfume on the 4 November. It suppose to be delivered on the 5 November 2020. After various emails, phone calls and going back and forth, I was told the parcel was lost and will be replaced. It now almost the 13th November and NOT ONE PERSON can update me on this. If you cant give me the perfume, give my money back.
0 replies
71 months ago
CELL C CALLING CUSTOMERS A FRAUD
We drove today from Cape Gate to Cell C in Cavendish to purchase a Samsung S20 Ultra. Before leaving Cape Gate, I called the Cavendish branch to enquire if they have stock firstly, to which they said they did. We then drove through (also note, since Canal Walk branch was closed today due to a positive covid case, and tygervalley didnt answer my 9 call attempts from 9.30am-2pm today for some reason), forcing us to drive out to the southern suburbs. We arrived at cavendish and asked to speak to Zeenat as she told me to request on the phone, but she was not in the store at the time. She then came back to "assist us", but seems like she didnt have much knowledge on a lot we asked since her colleague had to shout most of the answers out to us from her desk. Nonetheless, Zeenat gave us a price of one of your higher packages of course but after doing research we knew we wanted the 3gb package as we saw on your website. I then asked if we cant rather get the 3gb package (not 5gb which she assumed we would take) and then found out you COULD actually do this with the samsung s20 ultra. In no way did she give us any extra info on anything, its like we had to fish out answers from her. Zeenat then said we can walk around a bit while waiting approval from the credit company who is now working from home and apparently cannot answer calls so they only respond via email. We walked around for about 1 hour and came back. My boyfriend asked Zeenat how long would we still wait and cant she enquire by someone up to how long we need to wait approval for the contract. She then goes to Feroz, your manager i assume and he says it can take UP TO 24HOURS. When we asked why she initially told us 1-2 hours, she responded "thats what happened last time". We decided to not purchase the phone from cell c as we couldn't wait any longer and your agents at home who suppose to approve stuff were clearly too busy. The female colleague with Zeenat again shouted from the printer when we asked Zeenat about approvals and delivery. Nonetheless, we took our documents and left your store at 12.45. Now this part probably upsets me most. Zeenat phoned my boyfriend to say the approval was denied. He then asked why, to which she said (and i heard as well) due to fraud. Both of us being shocked, we then asked how is that even possible. Zeenat then said we submitted a printed copy of his bank statements which are fraudelant. My boyfriend then asked if we cannot bring bank statements from the bank to which she said no because it already shows he is a *FRAUD*. Before hanging up, he asked her to forward the email where it says he is a fraud to which she sent him a screenshot that says "DECLINED-DOCUMENTS FAILED VALIDATION" now PLEASE tell where it says FRAUD and who does Zeenat think she is to call us a fraud????????? My boyfriend called the number she was chatting to him from, which Peter answered and said she is out of the store (again). He then asked to speak to Feroz which was conveniently out of the store as well. We asked for Feroz to call back, it has been more than 3 hours and still, nothing. I am honestly so happy that we did not end up giving cell c any money. A company with such poor service surely does not deserve our hard earned money, especially after saying he is a fraud. Also, my boyfriend asked while on the phone if we can bring the original bank statements to which she said it wont change that his a fraud, but over whatsapp afterwards she said we can try bringing the original docs. So is she really inexperienced or was Zeenat just not in the mood to help her customers? Every question we asked she answered the shortest possible way. Thus to say we a fraud tops the whole experience. Cell C can keep their phones and their contracts. Id rather spend more money at a company who values their customers.
315 replies
102 months ago
Bad staff attitude!!
Went to your little smashbox store in Foschini Canal Walk with R2500 ready to spend on certain products I have been eying for quite some time. Saved the money and decided to buy today. While looking at the sale products, my friend saw an eyeshadow palette that was on sale due to black friday and showed it to me. As he was reading about the product and the colours etc, one of you staff members who was wearing a black scarf, fair in complexion and had a nose ring, literally GRABBED it out of his hand and threw it in the draw behind her. We did not know why she done that and we stood in awe. I then said excuse me but he was still reading that and she just said the product not suppose to be there, it was kept aside for another customer. I dont mind that products are kept aside but to RANDOMLY GRAB THE PRODUCT OUT OF OUR HAND IS HIGHLY UNACCEPTABLE. She did not even apologize and just carried on talking to another staff member. Took my money and spent it on Mac rather since they have excellent customer service and friendly staff who are always willing to help!
0 replies
106 months ago
BAD QUALITY FOOD
<p>Was at Nandos parow on voortrekker road and orders a quarter chicken and a few other things. When I got home and opened my packet with the chicken in, I found a piece which was much smaller than a quarter!! Chicken was almost burnt and I requested EXTRA SAUCE, only to find absolutely NO SAUCE on the chicken. Really disappointed as we drove all the way from Kensington to Parow as we usually got the best service here. Extremely upsetting! </p>
61 replies
112 months ago
Waiting 16 days on a call from nandos!!
<p>On the 2nd January 2017 my family and I went to Nandos in Canal Walk. Many people has told us before not to eat at this nandos due to their bad quality service but nonetheless, we still purchased from them. We placed our order for the 4 of us at 12:11 and when it came to 12.35, everyone received their food except us.</p> <p>We then spoke to the ladies whos in charge of giving the food do you when its done and as my mom, sister and I asked whats happening whys it taking so long, they merely ignored us. We saw our packet standing ready but no on was giving it to us. Eventually, one of the girls told is they just waiting on TWO garlic rolls! </p> <p>We then waited another 15mins and the more we asking why they taking so long with the rolls, the more they ignoring us. </p> <p>We then asked to speak to the manager, and when we told him we waiting ONE HOUR on just two garlic rolls and no one even told us this before the time that it might take long, his response was "well they busy with it" and as we spoke on, he walked away</p> <p>now is that good service????</p> <p>our food was ice cold by the time we ate it, the chips tasted sour, both the pita and the burger roll tasted as if it was a week old. We were too scared to go back to the store, knowing the manager himself wouldn't even care about this. </p> <p> </p> <p>The following day, I phoned customer care and explained the story. The lady whom I spoke to said she will phone me back soon with a follow up. </p> <p>Within in these two weeks I have made more than SEVEN CALLS to customer care to find out what's happening! They keep saying they not sure what's happening and theyll get back to us and no one phones us thereafter. Really didn't expect this from the customer care because it shows you're just as hopeless as your branches.</p> <p>one lady told us either Pam, Bongani or Sebati from Nandows CW will phone us and because they didn't phone us after so long, I decided to phone there.</p> <p>monday, 16th Jan i phoned and spoke to the manager Pam. I phoned her the morning and she said she will phone me back lady after she checks the customer care emails to their store. Seven hours later i called her back, after she SUPPOSE to call me and she tells me she got too busy??? Really. In seven hours you couldnt get 3mins to tell me its busy youll call me in the morning!</p> <p>tuesday I went to CW and Pam was off</p> <p>Wednesday I went back to canal, spending my time, my phone calls, my petrol and Pam says she can do nothing unless her boss is there. </p> <p>I then asked where the boss is because I seriously cannot run up and down for these people. She said "he is somewhere" so i said ill come back. </p> <p>Five hours later, by now it was noon already, and the boss still hasn't come. Now pls tell me what kind of company you guys run if managers cannot take charge themselves and they need a boss all the time, with no boss constantly present???? </p> <p>She promised me he would phone me back YESTERDAY and I told her even if its during the night I dont mind because I want to resolve this.</p> <p>Its now Thursday, and im still waiting on someone from Nandos to call!!!!!!!!</p> <p> </p>
0 replies
114 months ago
PATHETIC MONEY MAKERS
<p>DSTV gives you the worst customer experience ever!</p> <p>My mom cancelled her dstv membership a month ago. She then decided a week ago that she would like to reactivate it but change the package. She then called in on Thursday, 24 November to ask how she would go about reactivating it and changing the package.They then told her to pay a fee and after that it would be connected again. On Friday 25 November, an agent then told my mom that it would be reactivated within 50 minutes but she would need to contact them within 30 minutes after the payment has been made, so that they can change the package. My mom then called in and the agent could not change the package. but confirmed that they received the payment. An agent then assured my mom that she would not need to contact them again, that they would reactivate it by the end of day. My mom then waited the entire weekend and it was still not reactivated. On Monday, 28 November my mom then contacted them again and spoke to different agents and none of them could sort the problem out.Instead, they kept my mom on hold for 20 minutes and she kept calling back with the same result. she then asked to speak to a supervisor and the agents kept her on hold again. My mom could no longer hold on the line, as she had to be somewhere and disconnected the call. Today, she contacted them again and asked to speak to a supervisor immediately after verifying security with the agent after which the supervisor asked me for ALL our details AGAIN, showing that security didnt actually check our details and note it down!A supervisor named Thando then came to the phone. My mom had to explain the entire situation over again. The supervisor was not helpful at all and said the same thing the previous agents said, that they will try to reactivate it. However, a fee might need to be paid again. My mom then advised the supervisor that she would not need to pay again as the debit order would go through on the 10 December and she already paid a fee to reconnect the service. Infact, they would need to refund my mom, as she paid to use this service from the 25 November till 9 December. The supervisor offered to "try" and connect it and would then call back. My mom decided to stay on hold as she did not trust that the supervisor would call back, especially after the pathetic service she reacived.my mom was on hold for 25 mintues and could here them talking and disconmected the call as she could not wait any longer.</p> <p>After paying the fee and endless phone calls receiving horrible service, its been 5 days already and the issue is still not resolved.</p> <p>Dstv does not value their customers.</p>
112 replies
118 months ago
Worst service ever.
<p>You guys are probably the worst McDonalds I have ever been to. Firstly, your staff has no way of speaking to their customers and the manager herself does not rectify the staff. Due to being in a rush and the service being so slow and pathetic, I had no time checking my order. After repeating my order THRICE to the lady who helped me, i assumed they wouldnt mess up. I got home and checked my order and what do you know? I was charged for things I did not even ask for. And what I did ask for, I did not receive!! I tried phoning this branch six times and no answer! Your customer care is just as hopeless as I had no luck in lodging my complaing due to know one answering. How do you big companies operate?? Pathetic</p>
0 replies
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