Active since Aug 2016
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10 reviews48 months ago
Vitality Member - Victim of Vitality Crime
I am a client of discovery and vitality with a life policy product and a vitality member as well as a member of their medical aid. A simple request to be taken off the medical aid and the rest of the products to remain. However the employees are champions at messing everything up. They canceled my membership on Vitality and still took the premium of R305 for the vitality membership. Does Discovery Vitality regard themselfs as being reputable??? Surely not! Being that if a client pays a premium for a product and does not receive it. Is this not called theft/robbery? I tried 4x to contact them, to no avail because their voice automated system are messed up. Eventually on the 5th attempt I get through, requesting to speak to the vitality consultant who assured me that all will well and that my discovery miles points would be transferred. The consultant had apparently been busy but I was advised that she would call me back with an update by the end of the day. However this did not prevail, instead I get copied in an email that had been escalated at 15h53. Bearing in mind I had called in at approximately 10h00. Does an escalation take almost 6 hours to initiate??? I am frustrated to be going through such pathetic service, ironically how does Vitality intend on its members living a healthy life when it's them who are the cause of the problem. Clearly you have morrons working their how don't have a clue what they are doing...
0 replies
48 months ago
Educated *****s
Please tell us who is the ***** that made the decision to execute a change to the student portal. Ever heard the expression "Don't fix what has not broken?" You or perhaps a group of *****s, who make our life's more difficult than it already is. Why? For financial gain???
0 replies
51 months ago
Poor customer service (Student Advisor)
I requested a call back online, of which the application requires a client to select a specific time. I selected 10h00am 04/02/2022. The student advisor Lerato Mkhehle calls me at 08h43. Regardless I answer the call, even though I was busy on another call, I told her that I'm busy on answer call and did I not request for a call back @10h00. She ignores the fact that I have just explained I'm busy on another call, does not even apologize for not following instructions, then says she will call back at 10h00. Which she never did, dispite me being nice and send her an email advising if she is still going to call back being that it was 10h08. Then at 10h56 I receive a reply on my email, explaining she was in a meeting. Yeah write, and "***s are flying outside". Hope she enjoyed her Tea Break, cause it certainly takes higher priority then that of business and a high potential client. What an imbiscile.
0 replies
51 months ago
Pathetic Customer Services
Pathetic Incompetence Service The courier did not sms as prescribed via confirmation email by Makro Online Customer services. Further to arrival failed to contact me (the client), then leaves, with the item, without notifying me. What an idiot/ Imbecile/*****. This ***** clearly does not value their job. People like this should not be employed by prestigious companies of the Wal-Mart Group. I they called the contact center to complain, of which I was told they would investigate, a follow up email was sent to customer service, due to no feedback. Still no reply, of which I had to call customer service contact center yet again this morning. Awaiting feedback.... Why should I the client go through such teethidous antagonizing experience??? Why does Makro employ such delinquents from Drivers to Customers Contact Centre Consultants.
106 replies
54 months ago
Outstanding and exceptional customer service
I would like to apraise Remile Nicholson (Vodacom FTTH Customer Support Agent). My experience with her has been the best I have ever encountered in a very long time, during all my encounterments with service providers across the board. She is such a pleasant person to deal with and is on the ball, with high attention to detail and turn around time in providing feedback to customers like myself. She is truely a beacon of light with a humble and beautiful spirited person of God. I only wish the rest of the staff working in customer services could aspire to be like her. This was an outstanding experience of customer service that I experienced with her. If I could choose which customer service agent I would like to deal with, it would certainly and only be her. She really made my day. I hope Vodacom recognisies her outstanding performance and rewards her abundantly. Thank you Remile, you truely are a star. Keep up your outstanding customer service.
53 replies
54 months ago
Rude & Disrespectful Employee
I just had a training session this afternoon at Virgin Active Richards Bay, upon leaving the club, I decided to visit the Kauai restaurant, whilst having a look at the menu, I noticed an employee of Kauai, seated at one of the tables allocated at the restaurant. I approach him and asked "what was the procedure, in terms of purchasing a product being that I am wanting to use my discovery points". His reply was" we closed my man, I wouldn't be sitting hear if we were open". I am apualed by his attitude, disrespect towards me as customer, whom was merely enquiring about the processes. Is this the type of people Virgin Active employs? Surely not! After all we are paying customers and this employee would not have a job if it was not for our patronage. His attitude towards me stinks and a person like this should not be in the frontline of service. Does he think he is doing me a favor? Does Virgin Active not have a staff break room? How was I supposed to know he was on a break or that the restaurant was closed as there was, No sign indicating so. Regardless of the restaurant being open or closed, I as a customer seeked information regarding the processes of obtaining a product from Kauai, seeked his assistants as I saw him seated there with a kauai uniform on, whom I presumed would be the best person to advise me. I did not get the employees name, but he is a "white male" and young. This employee need to be disciplined and retrained on customer service. I do not appreciate his attitude and disrespect towards me. He is damaging your companies image and who knows how many other customers he has been disrespectful and rude to.
0 replies
59 months ago
Liberty Failing Dismally on Business Ethics
Life Policy to be cancelled being that I am dissatisfied with the services I have received. Liberty financial advisors have failed dismally to touch basis with me over the number of years Ive been insured and invested. No one has bothered to provide me with a courtesy call to speak to me about upgrading my policy investments or provide me with proper financial advice, over the 11years. Due to this I have lost out on my ADLIB (premiums cash back bonus). To top it all up, Liberty employees don't even have the decency to make their clients feel valued or special on their birthdays. Surely Liberty could atleast pretend they care by sending an sms wishing them the best on their Birthdays. Liberties policies are not competitive to other Life Insurance companies out there and they have certainly dropped their standards over the years. It's it ironic how Liberty are so prompt to send their clients sms advising of their premiums increasing but fail to send their regards to clients on their birthdays. Liberty has certainly lost there focus on business ethics.
53 replies
59 months ago
Clientel devalue's "Clients"- Ironic
I have been a long standing client of yours and have never felt valued as a client of yours. It is appauling to know that African Bank ( of which I am not even a client of there's), has the courtesy to send me an sms wishing me, on my birthday but "Clientel" does not! regardless of being a long standing client of yours. Your call centre lines are of such poor quality, that it is frustrating to even communicate when one calls in for advise. Dispite reporting your bad quality lines, nothing has been done to improve and it has been year after year. My advice to you is stop wasting money on adverts that run the entire day, when the employed citizens are at work and arent watching your monotonous ads play over and over again. Rather invest in your clients and VOIP Call Centre operating equipment, before your client's dissipate.
106 replies
60 months ago
Outstanding Customer Service Experience
I would like to apraise Bavisha for her outstanding service, proffeshionalism and well rounded product knowledge. Her politeness and respectfulness towards customers is what all service consultants should aspire to be. She is certainly a beacon of light and the back bone of what a company requires of an employee. I certainly hope she receives the recognition that she deserves. Thank you sincerely Bavisha!!! My interaction with you has been a pleasant experience. Kind Regards Mr A Hansrajh
53 replies
118 months ago
Incompetent employee / Health Services
<p>I had phoned the emergency 10177 for an ambulance in KZN - Durban. An employee by the name of Marriam at the call centre did not know what the number was for EMRS Durban??? Gosh! Shocking! Might I add this was an emergency. Hence the reason I call for an ambulance. "pathetic " is an understatement for EMRS.</p> <p> </p> <p>There response times are terrible, and I don’t blame them as Government does not supply them with adequate equipment including Response vehicles. It has been said that they always have an excuse that there are no funds available. So what is the Minster of Health doing about this???? </p> <p>I have heard that the EMRS Ambulance don’t even have bandages. This is how bad it really is. Addington Provincial Hospital and RK Khans Hospital in Durban does not even have bed sheets. So you can expect to be transferred onto a ****** smelly dirty stretcher when you’re in an emergency and being transported to these Hospitals. These is just the tip of the ice berg of complaints. I am sure there many more.</p> <p>But naive people of South Africa still vote for the current Government to run this country??? Really/ How thick headed can one be?</p> <p> </p>
0 replies
Review Distribution
5 Star
2 (20%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
8 (80%)