BH
Benjamin H
Active since Aug 2016
10
Reviews
0
Industries
Reviews
10 reviews4 months ago
Your hard earned money is no good here
Last night I took my son and wife out for dinner to celebrate my son doing well at school. We went to Turn n Tender at The Verge shopping centre. When the waiter came to take our order, I greeted him first and got a half hearted greeting back, no smile or personality. Not once during the meal did he bother to come find out how everything was. When the bill came, the amount was R627. I added a R50 tip for the waiter, so the total was R677. The waiter looks at the slip and then takes my credit card to tap it. Once the transaction went through, he gives a sneer and then walks away without so much as a "thank you". I've been in the service industry for over 35 years, one would think that an upmarket restaurant such as this would educate their front line staff on the importance of making their clients feel welcomed and appreciated. Times are tough and a tip is to the clients discretion, but based on the fact that I was made to feel unwelcomed, I will not be visiting that establishment again.
0 replies
15 months ago
Daylight *******
I have been a client for more than 2 years. Last week I wanted to upgrade from 50mbps to 150mbps. I went onto site and found the package. I called to tell them to upgrade and they told me the 150mbps was only available to new clients. I would have to go to 200mbps which was too expensive, so I researched other service providers and they had 150mbps available. So I cancelled VOX. I received an email informing me that the contract will terminate on 1st March, a month and a half from now. Well even though I have paid for this month, they have stopped my internet. I have lost 2 weeks of paid internet. I have called them, and they promise a call back. NO CALL RECEIVED. I go onto site and Whatsapp their AI Bot. That accomplishes jack sh#t. I log a "ticket" with them and still radio silence. 3 times they dodge my communication. So the fact that they will not speak to me, leaves me at the point where I can only assume that they have ****** 2 weeks of my paid internet. I haven't even paid for February yet, but I assume they will ***** that from me too. Clearly they lack the ***** to deal with client issues. So if you want limited packages available to existing clients and your internet ****** from you even though you have already paid for it, make sure you use VOX.
106 replies
26 months ago
Do not touch
My family and I frequent Paul's ice cream in linksfield as we live close by, but never again after today. I went with my son this afternoon for an ice cream. While in the queue to order, we both noticed that there were 2 silver faucets on the counter. One was pouring what looked like white chocolate into a dustbin, the other was pouring brown chocolate onto the same dustbin. The faucets were literally 10cm from where you stand in the queue. There are no signs to say "do not touch" or anything like that. So with the fact that they were pouring the chocolate into a dustbin, my son put his finger through the stream of white chocolate and licked his finger. There was a family in front of me with young kids. The person on the till then starts screaming at me and my son for touching the chocolate stream. IT WAS GOING INTO THE DUSTBIN. I asked where it said "do not touch", to which she responded that I will now pay double for our ice creams because the stream was touched, before it got thrown away in the dustbin :) So with all the screaming in front of small kids, I walked out and spent my hard earned cash at a different ice cream shop. Last year there were 2 very friendly and helpful ladies behind the counter. I see this year the company has gone for 3 unhelpful poor mannered assistants that don't want that job.
0 replies
28 months ago
Looooong wait
My fibre for my Internet went down last weekend for 3 days. It then got repaired. This weekend it died again. So far its 4 days this time, tomorrow is day 5. I logged a call on Saturday and when I called just now (Monday afternoon) I am told that I will get a call from metro fibre to let me know when they will repair it. So they have no idea when it will happen. So for 8 days this month so far I have had no fibre. So why am I paying the full months subscription when I have not received the service? They talk about a 72 hour turn around for repairs, but guaranteed they will want their money on the 25th of the month, whether they have delivered the service or not.
387 replies
49 months ago
If you want to be let down, use this company
On the 17th of March 2022, I booked and paid for a VW Caravelle, Mercedes Vito, or Hyundai H1 bus from Woodford car hire O R Thambo, as I was picking up a delegation of 7 Americans from my branch overseas on the 8th of April 2022. I booked 3 weeks in advance in order to make sure I had secured a vehicle. On the 6th of April 2022, 2 days before their arrival, I received a mail telling me how Woodford could not wait to meet me on the 8th of April. On the 7th of April at 14H00, less than 24 hours before the delegates arrived, I got a call from Colin at Woodford, to say that they do not have the bus available for me but will give me 2 small cars instead. He suggested that the American delegates could drive themselves with an international driving license. How incredibly unprofessional do I and my company look, I have a delegation of 7 Americans arriving from my branch overseas, and I must let them drive themselves around a foreign country. Then I was offered a 7 seater Toyota, but including me, there would be 8 people, so where does the last person sit, on someone's lap? I demanded that they return my money by the end of the working day on Friday 8th of April. I booked the bus almost a month in advance to secure everything, and these guys just blew me off and made us all look very unprofessional, as most people see a third-world country. I called a battery of other hire companies, who all told me that if I had booked with them a month before, they would have had a vehicle ready for me, but not at such short notice. Early Friday morning 8th of April, I received a WhatsApp message from Essa Suleman, one of the managers or whatever from Woodford who asked me how my experience was. I explained everything to her and she said that she would investigate and come back to me. Well...... today is Monday the 11th of April and I have had no response from Essa or Colin. and I still have not yet received my money back. If you are looking to be let down and dropped at the last moment, then this is the company you should be hiring cars from.
74 replies
57 months ago
Unreachable gods
I ordered an engagement ring from overseas. It arrived in SA after only 4 days. I got contacted by Shamain who I believe is the parcel stoppage god. She told me that customs wants to inspect my parcel and asked me to pay R160 and supply 101 documents proving that I bought that item. Idid this on the same day. A week later absolutely no communication from Aramex despite me mailing them to ask if they received everything and the payment. 2 weeks later, still radio silence. I contact them by phone seeing as they do not return emails. I get put through to Sandy on a call centre who tells me that my parcel has not even been allocated yet for inspection. She refuses to put me through to the god of stoppages, as Shamain doesnt take calls. I call 4 days later and speak to Darren on the call centre who tells me that he can see that my parcel was allocated for inspection 4 days previously. Obviously when I called 4 days previously. This means my parcel sat there for 2 weeks without being allocated for inspection despite me sending payment and documents on day one. Darren also refuses to put me through to the stoppage god but says he will send a message to her. 2 days later I finally get a call, the very first call, from Shamain. She says there is a penalty that I need to pay customs and then they will release my parcel. I agreed to pay and she must tell me how much it is because I have now missed my engagement date because of Aramex incompetence. That was a week ago and I have heard nothing. So my parcel took 4 days to travel 16000km to SA and has now been sitting with Aramex 7 km from my house for 27 days now with absolutely no resolution in sight. All I hope is that Shamain and management at Aramex find themselves in a predicament like mine in the future where they get the middle finger for servive.
0 replies
64 months ago
Chased out of the shop
On Sunday my fiance decided that she felt like a cappuccino and a piece of cake. I was driving past Kyalami corner and there is a Mugg and Bean there, so I suggested we get take aways from them. We walked inside only to be greeted half-heartedly by a waiter. I ordered from him and paid with a card including a tip even though it was a take away. I never even got a thank you, So after paying we waited in the shop for the order to be completed, while waiting there, a lady behind the counter points to me and says "out the shop", I wasnt sure I heard her properly, so I said, ''sorry, what was that?'', and she pointed again saying ''out the shop'', so I went to wait outside the shop for my order feeling very frustrated that I was chased out the shop like a dog. There are no signs stating that I cannot wait in the shop, the shop was practically empty with only 2 tables being occupied. So in these difficult times where everyone is trying to get as much business as possible to remain in business, some companies are chasing clients away like dogs. This is the last time I will visit a Mugg and Bean.
0 replies
66 months ago
No time for pensioners
I went with my 76 year old mother to Vodaworld on Saturday 7th November to renew her contract. This was done and she got a new phone. I showed her the basics that she needed to know about the phone. On Wednesday 11th November she was not sure of something, she could'nt get into contacts to make a call. I was at work, I told her to go to the nearest Vodacom shop and ask someone to help her. She went to Greenstone shopping centre near her retirement village. She went into the first vodacom shop only to be met by someone totally not interested in her issue, saying I "I am going to charge you R150 to show you how your phone works" or otherwise go to Vodaworld where you got he phone. She then walked the entire length of the shopping centre to the second vodacom shop who had the same attitude. So she is now at home as she cannot drive, with a brand new phone that she cannot work. On Saturday morning I dealt with Mfanelo at Vodaworld for this contract. He was great. I have 4 contracts in my name with Vodacom. The one expired last month. I told Mfanelo that I would return on Saturday 21st November after his study leave, to renew my contract with him as his service was fantastic. Bust based on how vodacom treats new clients, especially pensioners, I think I am going to shop around for a different service provider.
112 replies
112 months ago
Promotion ****
<p>On Friday 10th Feb, I ordered flowers for Valentines day for someone special. The website had a promotion, if I tell them to deliver on the 13th instead of 14th, then a free box of chocolates will be included. I agreed to the promotion. The 13th arrived, flowers delivered, no chocolates. I called call center who told me that they probably ran out of chocolates. He told me they will send 2 boxes on 14th, 1 for the promotion and 1 for the inconvenience. I received a confirmation mail to this regard. So the 14th comes and goes and there are no chocolate deliveries. What a con, they want you to deliver on 13th to make their lives easier for the mad rush on the 14th. But its a con, you make their lives easier, but they dont deliver on their promise. I mailed them 18H00 last night, and it is now 14H00 the next day, and I have heard nothing. WHAT PATHETIC SERVICE..... </p>
0 replies
118 months ago
Prestige banker, what ****?????
<p>EXPLAIN TO ME WHY I AM A PRESTIGE BANKER..<br />I went to Sandton branch 2 weeks ago to consolidate my credit card and overdraft. I was told some of the systems were down. They cannot help me. I went back on a Sunday, I was told no personal bankers are on duty. They cannot help me. I went to Northgate branch to see a prestige banker. She didn't even come out to see me, the receptionist was sent with a message. Do I have a pay slip with me? I said no. I was told they cannot help me. I went back to Sandton branch 2 days later on a Monday and was told that they only have ONE banker on duty, so I would have to wait as there were 2 people before me. I could not wait as I needed to get back to work. I consolidated my debt about 6 years ago. I walked into the bank, dealt with Daisy Bedasy at the Sandton branch, and walked out half an hour later with a loan to consolidate my debt. So what is the problem now? I must now try and arrange time off work to sort something out that should have been sorted out 3 weeks ago. I called the help line and they gave me a ref number: ********** 766 on 5th August. I was told that someone would contact me in 24 hours. REALLY?????? Its now a week later and no one has bothered calling me. My family is with FNB, I have been with Standard for many years, maybe it is time to change. I HAVE NOW BEEN INCONVENIENCED 4 TIMES AND I AM STILL NO WHERE NEAR SORTING OUT WHAT I SET OUT TO DO. ONCE AGAIN........ EXPLAIN TO ME WHY I AM A PRESTIGE BANKER.</p>
106 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (10%)
1 Star
9 (90%)