Active since Aug 2016
Three hours after we ordered our Pizzas, and paid for them, they have not been delivered yet. We don't get any answer phoning and their Facebook Messager bot has no idea how to help us.
There are two e-toll transactions on my Avis Car Rental Invoice which are from a road I did not travel on with the rental car. I enquired with Customer Care, they responded that they'll assist me and I have not heard back from them for two weeks now. I understand errors like that can slip through, but I would expect them to have the proper process in place to quickly resolve them once logged.
The service at Mugg and Bean On-the-go, Saxby Ave, Centurion is tops. The individuals there are always friend and professional. They even manage a smile when they're visibly tired after a long shift. They are quick and efficient and their coffee is excellent. Even the meals are made with care and precision. Over the last year they became like family, part of my morning routine.
Nowhere on the Discovery Web-site do they explain how the Uber benefit works if you want to use it instead of car rental. They pay our R1500 and if you need to use more than that, they don't provide any more. When I ask them to then rent a car for me, I had to pay back the R1500 I already used for Uber. I thought I'll save them money by using Uber instead of opting for a rental car, which was a big mistake. R1500 down the drain.
I got great service at the Nedbank branch at Centurion Lifestyle centre. The lady who assisted me was friendly and patient, even when there were issues with the system trying to FICA my account. Not only was she friendly and professional, but she also explained clearly so I could understand.
These people use lies to get you to talk to them and then they're very pushy to make an appointment, not wanting no for an answer. They refuse to end the call, no matter how many times you tell them you're not interested.
Still receiving apologies and promises that my old landline number will be moved to my new fibre line, but still no real action, apart from the apologies and promises. Seems like I'll need to wait another year so the Telkom Fibre contract can be terminated and find someone else willing to assist. This is such a simple request, I am confident if they allow me a few hours on their systems that I will be able to do this.
I was told I could keep my landline number when I got Telkom Fibre to Home. Since then, various individuals from Telkom assured me it is possible to have my old landline number transferred to my new Fibre line. Despite this, I still sit with the new number. I am tired of escalations and apologies. I just wish to have my old number back. GNP allows me to transfer my landline number to a different company, but it seems Telkom is unable to transfer my old number from my old landline to the new Fibre Line.
When I got Telkom Fibre to Home, I was told I could keep my landline number when I cancelled it. Since then, various individuals from Telkom assured me it is possible to have my old landline number transferred to my new Fibre line. Despite this, I still sit with the new number hoping no-one has been allocated my old number. GNP allows me to transfer my landline number to a different company, but it seems Telkom is unable to transfer my old number from my old landline to the new Fibre Line.
It is always a please to shop at Chamberlains. The staff is not only friendly and helpful, they're also professional and knowledgeable. Every-time I visit them, I am amazed at their service. This Saturday was no exception. I was looking for something I though it will be hard to find, and the friendly lady in the isle helped me in less than a minute. Thank you. Thank you to the management as well. The way your staff treats us, speaks volumes about how you treat them.
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