MP
Melissa P
Active since Aug 2016
8
Reviews
0
Industries
Reviews
8 reviews29 months ago
Still haven't received my order after 4 months.
I placed two orders on 7 August and 25 August. I still haven't received the orders even though I've been begging and pleading over email, then Instagram, and then WhatsApp. Initially they get back to me saying it will be resolved and from then on I get no replies.
0 replies
34 months ago
Same level of service you'd get using SAPO
If I could give 0 stars I would. I bought an item in the USA and paid for UPS shipping (5 days) at an extremely steep price. I thought it's worth it because at least it won't have to go through SAPO. It has been SUCH a headache. Two weeks and many many emails later and my package is still not cleared. I've had to make two additional payments since my package is in customs, and apparently there is another invoice coming my way that I have to pay. Note that no one is giving me any reason as to why I'm just being handed these invoices. Today I spoke to a very nice lady over the phone who said the reserve bank cleared the parcel and delivery should be by Tuesday. Lo and behold I get an email an hour later saying 'Good day Please note there is an additional amount for OGA charge as this shipment was detained by reserve bank. @Portia Fikile Makhanye and @Portia Kgabale please assist the client with an invoice and link for the OGA charge. Kind regards Sibonelo James Kumalo' I ALREADY made an OGA payment two days ago. This whole experience is such a waste of money and caused so many headaches. I can't see why I have to pay so much money to get the same service I would get using SAPO. Ridiculous.
60 replies
39 months ago
Customer Service from Elmarie Nortje is appalling.
The gardening service is decent but the customer service is shocking. Elmarie Nortje has zero respect for anyone and expects you to still pay for services not rendered. I messaged her to cancel my service because of this and this was her response: "Sjoe,uiterse swak maniere. Duidelik verstaan jy glad nie,wat n maand kennis beteken nie. Vat daai geldjies dan koop jy water. TataShame,nie geld om my te betaal nie." For context the water she is talking about in the message refers to the water shortage in Tshwane where we're on week 4 without water. Please just stay away. There are many other gardening services out there that will actually treat you with respect. Also note how all of their positive Google reviews are written by people whose surname is also Nortje.
0 replies
46 months ago
PPS - Painfully Poor Service
My mother-in-law was diagnosed with breast cancer AND COVID this year (Feb and April), and she tried to claim. She's been paying a premium of R10 000 a month for the last 4 years and this is her first claim, but it's been such a mission to get PPS to respond. Now they've finally gotten back to us but they're staying she was overinsured!? They didn't even ask for her payslips, and when we checked ourselves we found that she's actually underinsured. And this is just for her breast cancer cover - they haven't even gotten back to her yet on her COVID claim. The service she's receiving is absolutely disgusting, especially when you take into account how much money she's been paying every month for cover in times such as this!?
134 replies
80 months ago
Huge delay in credit card refund
I recently made a purchase on my credit card, which got refunded a week later. The refund was made on 11 September, and was supposed to clear in 48 hrs. I contacted the company and they said another FNB customer is also complaining he did not receive his refund, whereas someone from another bank got their refund on the 13th of September. I phoned into the call center, and the lady was quite rude stating if the money is not in my account and how is she supposed to help. But, that's the reason why I phoned in? Is because the money is not in my account? The reference the company gave me is 15985-15985. Please advise
210 replies
81 months ago
Cannot Seem to Cancel Discovery Insure Policy
I've been trying to cancel my vehicle insurance policy at Discovery since last week and no one has assisted me even after 4 emails to their maintenance department. Today they finally phoned me, only to take my details and place me on hold for 10 minutes. Then they ended the call, while I was still waiting on the line. I don't know if this is just a really bad retention policy, by making it very difficult for clients to cancel. I'm just trying to get the policy cancelled on the last day of this month, and I can't arrange with my new insurer unless I get confirmation from Discovery.
210 replies
86 months ago
Absolutely DISGUSTING Cell C Fibre Service
We've been without wifi for more than a week. We've phoned their Cell C Fibre support MULTIPLE times with no one being able to help. The support guy that was on duty tonight (3 April 2019) hang up our calls several times before even speaking to us, after we've been on hold for hours. We even phoned sales (who ironically answers immediately) and asked them to transfer us and the support guy still hang up on us. Besides the absolutely pathetic service, we've been double billed for 3 months and we still haven't received a refund. Please STAY AWAY!
168 replies
118 months ago
DO NOT BUY TWISP PRODUCTS
<p>I bought a twisp edge X about 3 weeks ago. It's not working properly, I can't even taste the flavour at all. I have replaced the coils 3 times (with new ones, not from the same batch ) but alas, it still does not work like it should. I paid R900 for it, biggest waste of money ever. I tried e-mailing them, taking the device in etc. They blame it on the coils evem though I told them that I replaced the coil 3 times. I have a SIX MONTH warranty on the device, which means absolutely nothing because they won't replace or fix my device. So utterly dissapointed. I moved to another brand, Kangertech. Not only is their devices much better. But also, their customer service actually works. </p>
53 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (12.5%)
1 Star
7 (87.5%)