SB
Sansonet B
Active since Aug 2016
25
Reviews
0
Industries
Reviews
25 reviews2 months ago
POOOOOOR Service
In all Honesty i am lost for words at the service i have received so far. My Samsung S24 fell on the screen on Tuesday 27 January 2026 around 16:30 and did not want to turn on since then. i tried to submit the claim on the MTN portal the night but could not get access to claim submission as the site kept saying incorrect pin/otp i then removed the sim from the broken device and inserted it into my husbands old phone as i need a phone for work and my husband works late and far from home on site so i need a phone in case of an emergency. i Eventually got the claim submitted on wednesday morning ref number ATS250821S, on friday 30 January i was ambushed with alot of questions about the device one of the questions was why my insured sim 0717442618 was removed from the insured device, i did explain i need a phone for work and in the case of emergencies. This morning after trying to phone about my claim status i was informed my claIim is under review with the assessors, what do you guys expect? To leave my sim card in a BROKEN DEVICE that does not even turn on while i have not other means of communication? I have been with MTN insurance since i took out a phone contract and this is the third time i am claiming for a device that broke and i never had a claim that was put under review because the sim was removed on the day of the incident, First of all you guys took 4 days to respond to the claim in the first place, secondly i only took the sim out of the device after the phone fell and did not want to turn on.
56 replies
8 months ago
Poooooooooor service
No client service for claims whatsoever, we have been part of the gap cover team since 2023 without claiming, this year we have been trying to claim since 18th June for one claim and since 28 July 2025 for the second claim, my husband is the main member on the policy Mr Bloem ID number 9206035235088, we have multiple reference numbers but every time we send outstanding documents we have to either send it more than once or there is more outstanding documents reference numbers: 10917983 10914365, second claim 10919630, 10917626. We receive emails and sms messages about outstanding documents and we have to resend documents about 4 times per claim and just receive automated response messages and have to resend the documents again, with the last 2 emails I did not get any automated response message to give me a reference number for my email with attached documents. Disappointed does not begin to explain what we are feeling about the non existent service we have been receiving there is much beter gap cover service providers that actually deliver a service and pay claims but we choose dischem which was clearly a mistake. My husband can be contacted on 0833648045
1 reply
8 months ago
Service not existed.
No client service for claims whatsoever, we have been part of the gap cover team since 2023 without claiming, this year we have been trying to claim since 18th June for one claim and since 28 July 2025 for the second claim, my husband is the main member on the policy Mr Bloem ID number 9206035235088, we have multiple reference numbers but every time we send outstanding documents we have to either send it more than once or there is more outstanding documents. Claim one reference numbers: 10914264, 10912545, second claim reference for outstanding documents 1091783. This morning my husband received a sms stating there is again outstanding documents but it is not stated what is outstanding. I am really disappointed in the service we have been receiving. My husband can be contacted on 0833648045
53 replies
12 months ago
Empty promises
My father Mr S Potgieter contact number 0839469408 bought a Mazda CX3 registration number JW 57 BX GP the 11th of November 2024 cash, the car had a couple of things that needed fixing that was not done as promised, the car has a deep scratch on the right passenger door side skirt that had to be fixed, the back board is broken as well as the clips, the car also has a problem when accelerating. The sales person Tsepho contact number +27 68 314 9398 Manager Dawn informed my father that he can contact them or bring the car back in the first 6 months for any issues on the car. The car was supposed to be serviced by the garage on 75000 km and was only done on 80 000 km. The car was taken in to fixed the mentioned issues in January 2025 and the car was only serviced and the key was fixed and spare key provided. If my father or mother try to contact the sales person or manager they just drop the phone if they see who it is.
0 replies
17 months ago
Poor poor poor poor poor service
Poor poor service I have submitted my claim the 13th of September 2024. I received 2 sms messages one with a reference number the other without. I phoned multiple times everytime I get the same response my claim is waiting to be finalized.. today I hear my ID document was not submitted with the claim and it was i have proof of the email as well as all the documents submitted. It was now apparently received but i did not email it again. I was previously informed that i will be contacted which did not happen. I received a email just now stating my 2 pot claim is still in progress, it is not 2 pot claim though. I would please like to know why is it taking so long I submitted my claim mote than 10 weeks ago. This is real **** service it cannot even be called a service because it is technically non existend
56 replies
17 months ago
Very good service fr...
Very good service from Outsurance always assist me the best they can.
56 replies
17 months ago
Poor poor service
I have submitted my claim the 13th of September 2024. I received 2 sms messages one with a reference number the other without. I phoned multiple times everytime I get the same response my claim is waiting to be finalized.. today I hear my ID document was not submitted with the claim and it was i have proof of the email as well as all the documents submitted. It was now apparently received but i did not email it again. I was informed to phone them again in 10 working days which will probably have the same response. I feel so disappointed in the service I have received this far.
56 replies
19 months ago
Substandard Cars
I am writing the review on behalf of my father Mr Samual Potgieter that is a pensioner and not healthy. My father bought a Audi A4 Multitronic 2015 model for R139 000 on 23 March 2024 cash at infiniti Auto Boksburg. The sales person was Mr Abdoul. The car had a problem from the day, my Father bought it, it started with the car making a strange noise on their way back from the garage. Thereafter it struggled to start and drive. The garage never informed my father about any engine problems. The Garage were informed of the issues on numerous occasions informing my father that they will get back to them which was never done. My father had a few mechanics to come have a look and parts where bought which resulted in around R40 000 being spend to get the car fixed which only helps for a few days then the car does not want to start again, every time diagnosic testing are done to get the fault that costs money. I will not advice anyone to buy any cars the garage as they do not care about their customers buying cash or selling them substandard cars. According to me, the consumer law artikel 41, protects consumers, especially when buying pre-owned vehicles. consumers have specific rights. These rights includes receiving a vehicle of good quality, in working order, and being informed if the vehicle has undergone any reconstruction and so forth. My father was not informed of anything regarding the engine of the vehicle or that it had any problems whatsoever.
0 replies
42 months ago
Great service
Thank you Outsurance for your continued great service delivery. we always receive the best fasted service delivery in sorting out claims
132 replies
45 months ago
POOR POOR SERVICE DELIVERY!!!!!!!
I feel so disappointed, i bought by Dell Vostro 3500 Laptop Service number 4hz8lf3 20211012 for R10 000 on promotion with a 3 year warranty. We took the laptop to incredible connections retail park Boksburg more than once with a issue that is freezes and shows broken pixilated image then it shut down or you have to switch it off via the power button. A hardware test was done with at incredible connections no faults found, we were told it is a software issue and the laptop was reloaded with a new windows 10 24/07/2022, which we had to pay R450 for, i got the laptop back and as i was busy installing a antivirus and my printer the same issue occurred, the laptop was taken back to incredible connections where it was checked again no hardware issues found. We fetched the laptop from incredible connections on Saturday after we were told to phone Dell to log a call to come and collect the laptop to get it repaired as they cannot repair it, after a phone call to 0800167000 we where send instructions via email to fix the laptop ourselves we still have a issue. I do not know what the use is of having a 3 year warranty on a laptop is if we cannot be helped, I have UNISA Studies to complete and i am without a laptop. I will never buy a laptop at incredible connections or buy a Dell Laptop i can be reached on 0717442618/0833648045
0 replies
Review Distribution
5 Star
2 (8%)
4 Star
0 (0%)
3 Star
1 (4%)
2 Star
5 (20%)
1 Star
17 (68%)