NJ
Nandipha J
Active since Aug 2016
13
Reviews
0
Industries
Reviews
13 reviews1 month ago
Impact is the worst service provider
Impact Meter service is the worst service provider for a key service. I paid for my water bill and did not send proof of payment considering that its the same bank and the reference number is accurate. Impact disconnected my account and demand that i pay a reconnection fee. When I send a proof of payment reflecting payment before disconnection, they told me that I should have sent the proof of payment before they disconnected. When a customer produces a proof of payment made prior, this should account for the system update. And they do not care, you either pay because they qrw a key provider or you are stranded. I have 2 accounts (for one I am an owner and a tenant in th3 other and the rules are not consonant). As an owner, treatment is very different and good irrespective. It is so sad because the majority of their clients are tenants.
0 replies
5 months ago
The worst customer service
I joined the gym for me and my child (minor). At the end of the contract, i closed membership. Almost 2 years later, i receive an sms about a discount on an outstanding balance. Aparently they only closed the parent account and left the minor account open which now incurred interest and i am told that i must pay 22 months worth of interest.
0 replies
28 months ago
Standard Bank Funeral Insurance
My mother has a funeral policy with standard bank. She went to claim and never received the full claim amounts, when we enquired, std bank confirmed that the claim value was indeed 83% (not complete). When we ask why, no one cared to explain what happened to the rest of the funds.
128 replies
31 months ago
Customer service representative
I app**** for a home loan. I was pre-approved and submitted my documents for further assessment. The consultant assigned to my application went quiet and I have been calling daily to follow up. One agent even advised that I send a complaint to get assistance. Kind Regards,
0 replies
43 months ago
Declined claim
Good day, I have been a Sanlam legal client for almost 3 years now. There have been 2 breaks in the plan within the 3 years (1, due to me moving all my products to achelon which is a division of santam insurance. I wanted the legal plan to pe included in the package. The other break was due to a bank move. I logged a claim for assistance last month and was told that during the time the 1st incident happened, I was still under the waiting period and the claim was rejected. The only reason why I have insurance is so that it assist me in such instance where I have issues with the 3rd party. Everything I have is insured with Santam and they are refusing to assist me over this whereas I have put all my trust with them. As an insure, why not apply ex-gracia. I have everything insured with Santam. If this is the treatment I am getting now, how much more when I have to claim on the gigger items i.e. Car. Regards,
60 replies
46 months ago
WORST INSURER FOR 3rd PARTY CLAIMS
I logged a claim against Hollard as 3rd party. The brokerage company (Agisang) sent all documents to hollard for processing. A week later, the claim was still not processed by Hollard let alone being paid yet, the TAT is 72 hours or 3 working days. After numerous calls and follow ups Hollard informed the Broker that the person processing claims was away. To have a claim sitting on the system, without any flags for processing in such a big company is disappointing. The brokerage eventually got hold of someone to review and process the claim. She did not treat the claim as urgent baring in mind that it has breached the TAT and went through the normal payment route which also has its own TAT times. Worst customer service ever.
134 replies
53 months ago
Bad customer service (pharmacy section)
There is a long line in the pharmacy section. There are 2 pharmacists but the other 1 is not attending to customers. Yet some of us gave been waiting until clicks opens to get medication. So I asked the other lady to attend to customers with prescription and she refused and said she is busy with admin. How do you make patients stand in a long line while attending to admin.
0 replies
71 months ago
Terrible Customer Service
I sent an inquiry to Old Mutual via email during February for a funeral policy. The consultant i was dealing with refereed me to the Branch, I sent my mother (policy holder) and she did everything that was required. They also obtained documentation from me as the policy payer and everything was finalized. Month end, I realised that the problem was not resolved and that time we were already in Lock down. I went to the brunch, I have been sending emails, the people who do respond now and then never assist me. I am not sure what else do I need to do now. Customer service is the worst ever at Old Mutual.
105 replies
87 months ago
Bad Client Service at Nimbe Group
I had an account that was handled by Nimble Group. They offered me a settlement amount. I paid the amount short of R8.60. They never informed me about this. 3 Months later when call them to inquire about the settlement letter, they informed me that the settlement offer fell away because I paid R8.60 short and they require me to pay the remaining balance.
56 replies
98 months ago
Terrible AVIS Customer Service
Hi Booking Ref: ********** 5za6 I booked a car at AVIS for a weekend. While making a booking, i saw that there would be holding deposit fee of R2000 for the weekend. I made the booking and on collection, I was informed that I need to pay an additional R7500 for the car in order to take it out. Unfortunately I had only planned for the R2000 holding deposit. Then I was advised that I should complete a form that will be sent to AVIS customer service such that I will not be charged R385 which would then be the applicable cancellation fee. I then contacted customer service to follow up with the query and only then was it logged on the system. The customer service agent assisting me informed that he will send the query to AVIS Europe. A week later (Today) i call to follow up on the incident and was informed that AVIS Europe sent the below response: "Dear Colleague, The amount of the prepayment is less than the applicable cancel fee therefore the customer has not been refunded. Avis Prepaid Team" I need my money back. I cannot be charged for not having R7500 lying around which was never communicated to me at the time of booking. The car booking amount should be inclusive of the R7500 when making a booking so that customers make a decision whether to make the booking or not. I should not be told after making a booking or on collection about the R7500. Then when it turns out that the customer does not have the R7500 on collection, AVIS retains the customer rental amount. This is not fair and AVIS should nopt be treating customers as such. Thanks,
0 replies
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1 Star
13 (100%)