JJ
JP J
Active since Aug 2016
17
Reviews
0
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Reviews
17 reviews96 months ago
Matrix Telematics has no idea how to do marketing
Not sure what kind of training the call centre people get but it must be very little and poor. After the honey and butter talk, when saying not interested they consultant slams down the phone. Pretty sure Matrix does not hook many clients in a day! But anyways, another number to be blocked on the phone and reported spam. Matrix, you totally miss the boat how to do marketing, you company is ran by idiots!
53 replies
102 months ago
Telkom, 1st world technology, 3rd world technofools!
Since 26 September no service (internet and phone). Between 12 October and 25 October upgrade in the area (in fact they lasted another week as the contractor had no clue whatsoever what was going on). The contracter came 6 times to see if the line could be resorted without any luck. Meantime having 16 reference numbers (telephonically, online and via facebook), a couple of them resulted in an sms 'the line is restored' yet nothing is working. 351CRK201017 395CRK051017 498CRK22117 F244279 Ref: 17948 Does Telkom generate lotto numbers or what as this is only a few mentioned above without no result. I have even offered to help free of charge (no joke, no joke) as I am far more qualified than their 3rd world 'technicians' that passed education with 5%.
105 replies
103 months ago
Africa has the time, Europe the clocks!
Standard Bank Insurance should learn from its competitors Outsurance. We got hit by lightning and hail damage after a tornado/storm two weeks ago. I have single handed fixed the electrical myself (as I am qualified) which included the switchboard and the freezer. The alarm was hit too, which I made operational, however the receiver and battery blew too. Standard Bank Insurance received numerous calls from us, nobody on their side follows up and this for only R3000 while I saved them thousands as I could not wait for incompetence, which is Africa's biggest export product sitting without power and a freezer full of foods. A louzy claim of R3000 + the garden (which they said was not insured but...hey, reading the policy it is!) which got leveled is the only thing outstanding since the roof and glass has been repaired. No need to say we have already asked a quote from Outsurance to switch insurance. Typical bank insurance where a customer has no rights and is just a number.
183 replies
103 months ago
Every Telkom upgrade is a DOWNGRADE
Telkom is busy 'upgrading' the telephone cables in my area in preparation of optic fiber. Great, we get the SMS last week it would take 48 hours wherin we could be down. On Tuesday a contractor appointed by Telkom installed a new cable (damaging wall and woodwork as they nailed a clip every 10 cm!), phone and internet is working. On Wednesday the brightest of the brightest retard from Telkom tells the contractor to remore the cable as it is a 'sloppy' job. At 15h50, they remove the old cable (which is in full WORKING ORDER), knowing they only work until 16h00. The promise made, 'we will install and connect tomorrow at 08h00). At 14h00 I see them in the street working on a pole (for the past couple of hours). The contractor is surprised that new cable was removed, has no idea what is going on and say 'you are the last house in the street to sort it out, we will come...Thursday...nothing, Friday nothing, Saturday (after asking them daily) ...nothing. This morning the contractor shows up, the house, address and phone number is not even on their list! And this after Telkom put us without phone since May for three months, refunding peanuts by the way. Telkom has no understanding of client service, in fact their staff does not care less as they are only there to get a salary. Now we are looking for an alternative as it is pointless to work with a company who does not care about its clients, incompetent BEE staff...one cannot run a business depending on Telkom. I had to sent my staff home for in total three months and get them a Vodacom contract to be able to operate as the office is constantly down. Telkom, the market WILL open one day and you will loose your monopoly and thousands of clients, Zupta and friends won't be able to protect you forever! In Europe national telecom companies had a monopoly too, the market opened and the national operators lost tens of thousands of clients. This will happen to you Telkom, sooner or later!
122 replies
104 months ago
Africa has the time, Europe has the clocks!
Had an appointment with my 80 year old mother-in-law at the Medicross Rangeview clinic at 13h00. We arrived at 12h48. Staff did not seem to be busy as the one was on the phone (personal call), the other on a cell phone texting (personal matter). Took a couple of seconds to stop their personel bussiness before getting helped. Then the 'job tennis ' started, '. 'Please can we have your medical aid card' (staff member 1)...'please can we have your medical aid card' (staff member 2). (staff member 1), she is busy taking it out'. 'Are you going to print, or should I, no I will it is fine...both myself and mother-in-law confused who to talk to and who would handle the patient (my mother-in-law). Appointment for 13h00. 23 empty chairs, two patients (and lots and lots of staff walking around in and out for lunch ext)...1h05 minutes later we stepped to reception (note the staff member was busy having a private conversation on the phone) and said we are leaving as it does not make sense to wait for one hour for the doctor when having an appointment at 13h00 (note we seen the Dr. JP Nel at 12h55 walking to the toilet). The lady at reception said 'oh was it your wife that phoned, I told her it would take a mirracle for Dr. Nel to be in time'. Before her words were finished dr. Nel pops up, with a huge irritation in his voice 'you can come in now'. Mother-in-law was there to fill in the chronic medicine form and of course her script for bloodpressure pills. Dr. Nel told her 'it takes a while to fill in the form' (less than half a page by the way). She walked out (after measuring and weighing her) without a script but had the form filled in. The next patient, a grandma with a small child, that arrived while standing at the counter telling we were leaving, walked in immediately after us without even waiting for 10 minutes and was received with a friendly smile and words from the doctor (unless us being received grumpy, irritated and rude). This is total abuse of the medical aid Gems! Tomorrow morning we have to go to another doctor in the same road (new medical centre) to get again filled in forms and get the script for the bloodpressure tablets. Dr. Nel, you were so busy doing nothing and were so rude while your staff was entertaining themselves that you totally missed the purpose of your job! Medicross, just shut the Rangeview clinic down or reduce your staff as you and your patients are wasting their time at the facility!
0 replies
104 months ago
From 'most innovative bank' to the most useless in the world
From 04 September 2017, am getting sms that the courier service will contact me to get the new debit card delivered which is expiring at the end of the month. Not a soul phoned! After three attempts to get hold of the courier service (which seems to be hugely understaffed as I was holding 38 minutes and 45 minutes), third time 'lucky' (or so I tought). On Thursday 7 September they took all my details and going through the security info, the card will be delivered within 3 working days, so yeah, Monday or Tuesday I thought. Today 15 September, trying to get hold of them again to ask what is happening...gave up as I fell asleep on the phone. But then THE MIRACLE happened, they phoned at 17h20...ASKING FOR WHERE MY CARD HAS TO BE DELIVERED! But hey, I gave that very same info 8 days ago! A lot of sorry sir does not help me at all. So mister incompetent says 'sir, I will phone you back tomorrow to listen to the conversation from last week Thursday'. A typical sales trick as the idiot is not working on a Saturday. Oh sir, will call you back on Monday (when it comes from their mouth it will be Thursday if lucky). I have no hopes Mr. Incompetent phones back on Monday. So...goodbuye, farewell FNB as you are nothing but a curse since you won (wondering how and why) the price of most innovative bank, since then it went to rock bottom. Over two years ago I closed my bussiness account due to an 'IT' error (note 6 months unable to bank with them). As far it concerns me, I will now close what is left with F'NBank and continue WITH THE AWESOME SERVICE I GET FROM BIDVEST BANK! No wonder the big banks came in the news earlier this week they offer hugely bad service and clients nothing more want to do than leave...surprised? And oh, don't bother to send to copy/paste responses as it means nothing besides marketing stratergy to show the public you actually care. In fact, when getting those responses, nobody ever....EVER gets back to you besides passing the buck and saying 'please sir, we apologize and contact us'. Why should I further bother to waste my time to contact people who are in galactic proportions useless???
122 replies
106 months ago
Charlatan installer
<p>Bought a decoder end April at Markro to be installed on the 3rd of May by charlatans Bling Installations. The cable constantly broke off at the dish and decoder. It turns out they installed a 'recycled/recovered' cable that was so bridle it could not be touched. Complained at DSTV only to get a louzy answer on the 7th of August! After contacting 'Bling Installations' in May they could not help us within a week and had to make an appointment. What sensible person would wait a week sitting without DSTV? If you need a proper installer that is not affiliated with DSTV/Multi Choice, contact me as I found one that came the very same day, did more than a proper installation with a decent cable suitable for outdoor and most of all cheaper and reliable. The Consumer Protection Act in the Banana Republic of South Africa is only suitable to be printed on toilet paper as it means nothing and nothing will be done about it. That is why louzy charlatan installers as Bling Installation get away with everything so does the kak 'service' from DSTV. <br />Note DSTV replied after numerous emails and follow-ups claiming that 'customers mean everything to them'...if only there was no DSTV monopoly I would be gone to another provider offering a true 'we care about customers'.</p> <p>Using a DSTV appointed installer has ZERO guarantee the job will be done properly, rather get my contact!!</p>
0 replies
106 months ago
Mogale '****ty', a city in a banana republic
<p>Bought a house in May. Constantly followed up by email and phone (recorded) to get the utilities bill onto our name. Went there 3 times and were told over the phone and even in writing (yes they do responds which is already half a miracle) that we cannot open the account yet as it takes at least three months for the house to be fully registered. Phoned the Monday as a weekly routine again...water and power cut off on the Wednesday. Going there on the Thursday and hey, halejuja the miracle of being suddenly able to open an account did happen. Meantime 35 hours without power...</p> <p>Mogalice '****ty' is another African banana republic city where staff is only interested in the job and a government which is in line with any banana republic doing nothing about it. Even the newly formed 'government' (as they call it) with defectors from the EFF did not change the situation at all. </p> <p>This so called government will never clean its filthy stables by getting rid of incompetence (which is the biggest trade product of SA). </p> <p>And that is besides just a few days later water out for over a day due to incompetence (same spot, few months later, pipe broken). The damage to the business within an already totally trashed economy is huge. Working in this country has become a real challenge (which is the reason why there is no investments).</p>
0 replies
106 months ago
Do not use DSTV acredited installers, rather get a reputable one
<p>Sent to DSTV over a month ago, nothing heard, no response not even on the follow up two weeks ago. DO NOT USE DSTV acredited installers as there are charlatans. In my case a old rotten cable was installed and DSTV REFUSING to refund!</p> <p>Enquiry Reference Number:<br /> ********** <br /> <br />Dear DStv Customer,</p> <p>Thank you for contacting us, we apologise for any frustration caused.</p> <p>Please note that we have forwarded your query to the appropriate team for further assistance.</p> <p>We trust the above will prove helpful. <br /> <br /> Kind regards<br /> Thembekile Khumalo <br /> <br /><br /></p>
798 replies
107 months ago
Charlatan installers working for DSTV
<p>Bought an DSTV Explora which included installation. Installation happened on the 2nd of May by charlatans called 'BLING INSTATLLATIONS'. From day one the cable broke off at the dish receiver and decoder until we had enough and called an installer to re-instal this time a decent cable. The cable installed by the Bling Installation charlatans had severe water damage and was falling apart, literally into dust!! Thus they put an old rubbish cable and got nicely paid by DSTV for their 'services'. The cable is now in my garage and anyone from DSTV can have a look at it (note, water damage to the cable, yet it did not rain in Krugersdorp since that date!). I demand a refund of R650 from DSTV for the cost of proper installation!</p> <p>DSTV, we always had brilliant customer service from the call centre, however check your agents working for you and cut out the charlatans!</p>
224 replies
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