TU
Tessa U
Active since Mar 2009
9
Reviews
0
Industries
Reviews
9 reviews23 months ago
LIES LIES AND MORE LIES WORST SERVICE EVER - RENEW-IT RANDBURG
Well where to start..... I am a pensioner and derive my income as an estate agent which means my car is my livelihood.... 7 weeks later. after looking at all the positive reviews on Hello Peter for this company - randburg branch in particular - I opted to wait for an additional 2 weeks so that my vehicle's bumper and fender could be repaired as they were one of the options Outsurance gave me for my repairs................ Brought my car into them beginning of May - told 7-10days...... I phone after 7 days to ask when I can collect my vehicle. I am told that they are waiting for spares and then given a lecture on that some spares come from Germany...... I say I need to know when the spares are expected. I remind them that Outsurance had authorised panel beating repairs not new parts and also had a sheet from Outsurance detailing parts and availability..... Ask what they are replacing........... I suggest that as they have not done anything on my vehicle, I would like it back and when they get the spares I will bring it back to them - I am told they will get back to me - No return call - I call again 3 hours later told the person dealing with my vehicle is on call will call back. I wait another 2.5 hours and ask for Manager - am given 100 questions as to why I want to speak to a Manager. I eventually get through and Manager says she wants to check and will come back to me shortly..... 4.30pm I call back to be told Manager has gone home and will return my call in the morning. Friday morning 9.30am I call in and am told Manager in a meeting....... I am promised a call back asap.....I then send an email requesting a call back and information on my requests and car.......... nothing....... Outsurance then get involved. I go onto Renew-it website as they have a Track my vehicle app..... I put my registration in tells me there is no car with that registration there. I then leave a complaint on their website contact page and am sent an email saying that they had the wrong contact number..... BULLLLLLLLL I made a change on the booking sheet and told them there was incorrect number and also gave them an alternative number........... I am told they will put my car back together and I can collect and when they have parts they will call me. I have to wait 2 days for them to put my bumper and fender back on..... so many *****s or show I say *****ups....... I collect my car after sitting in reception for 40mins. A week later I get a call to say bumper has arrived and Outsurance did give authorisation for the new bumper.... I ask if all parts are there, I am told that they will check and get back to me. This is Thursday.... Friday no call no email. I send another mail to Outsurance and the Management of Renew it..... I am called last week Friday to say all parts are there and I can bring my vehicle in on Monday morning, it will be put straight onto the production line and will be ready in 4-5 days. They also confirm with Outsurance 3-4 days. Monday this week I drop off car and am promised all will be done........ Thursday I get a email from Outsurance with an attached email from Renew-it saying my car will be ready for collection Friday. 2pm Thursday I get an sms saying my car is being inspected for additional damage????? what. I call Renew-it Randburg 9am today friday to ask what time I can collect - Service consultant says she will check in workshop as she is not sure. she will call me back. I ask what the sms for inspecting for damages is about she says it is when they book a car back in they do a new inspection...... Surely this would have been done on Monday? 11.30am I call them - Service consultant is on another call and will call me back urgently....... 12.30pm I try calling but do not get through. I send emails to all parties concerned..... 12.50pm I get a call to say that my car will only be available for collection earliest late Monday afternoon. I them them that I want a loan vehicle now as this is not acceptable. NO.... is the answer no reason/details of what is the problem on my car. I then chat with Outsurance agent who also has had a hard time get hold of them. She is then told that the quality check picked up a colour match issue and they have to respray. Told they only picked up today............................WELL I WILL NEVER BELIEVE ANYTHING THEY TELL ME................... MY THOUGHTS ARE THAT POSSIBLY MY CAR HAS BEEN DAMAGED AT THE DEALERSHIP, ****** OR JUST NOT EVEN PUT THROUGH THE PRODUCTION LINE..................... COMMUNICATION IS TOTALLY DISGUSTING AND QUITE HONESTLY I BELIEVE THEY ARE LYING OR COVERING SOMETHING UP............................ WORST EVER SERVICE OR TOTAL LACK OF.
0 replies
44 months ago
FRAUD SCAMSTERS LINKED TO LOOKING FOR SPARES SITE
.Scamsters - Fraud. They link to Looking for spares website and get your alerts ...................... Justin 081 5222526 They have a offer that is too good to be true and insist that their African bank account is having issues and that you must ewallet or cash send deposit and balance in 30days... They harrass you endlessly, give you Eesy mover Shaun as the courier who is going to deliver once your deposit has been cashed out. You call Shaun;s number067 1108660 Maverick answers..... then you ask to speak to Shaun in 2 sec....... When you donot answer Justin's number then he calls from Shauns number...... WHAT A TOTAL SCAM........ Looking for Spares needs to take them off their site as only now when I drill down into their site do I see Meltz express Meltz Motos Meltz spares is on their list of do not do business with them..............
0 replies
53 months ago
Outstanding Service and Prices
HI Q Kya Sands - Randy................... Wow fantastic service, fantastic Prices, Fantastic Team............. I was given quality tyres at a really great prices, with fitment and tyresure included..... the normal tyre company I used to get my tyres from quoted R800 more without fitment and tyresure......... Randy was professional from my phone call to my leaving there. So nice to have a team here who are friendly, professional, speedy and an absolute breath of fresh air to deal with. Thank you Randy and the HI-Q Kya Sands team . I will certainly be recommending your outlet to all I know.
0 replies
66 months ago
DISCOVERY INSURANCE - PATHETIC SERVICE - NON SERVICE
I used to rave that Discovery Insurance was top notch..... Well the storm hit last week Saturday and smashed on of my bedroom windows. I did an online claim, got an sms Sunday 1 Nov to say Malefetsane Rankhathali would be handling my claim. I contacted the number sent to me sort out my claim. I get told someone will come back to come to do an appointment. Tuesday I get a sms to say Myglass has been appointed to process your glass claim. Call 0861694527 to book your site service appointment. I phone and the number does not connect.... phone 4 times..... I then get a call from Weltevreden glass saying that they will send someone out later that day. No-one arrives. I phone on Wednesday morning and the phone number says it is congested and cannot connect. They phone the next day Wednesday around midday and say that they can only come at 5:30pm to see and measure. They arrive just before 6. Measure say they will try to come on Thursday but more than likely Friday and latest Saturday but they will phone to advise when. No-one phones Thursday or Friday from Weltevreden glass. Friday mid afternoon I get a call from the Assessor saying he has approved my claim and that he will get the glass sorted out urgently. I express my disgust at the service and that my window has been broken now for almost a week with rain coming into one of my bedrooms. He says he has escalated it and it will be done urgently. I ask why this is taking so long as a year ago I had a window broken, did the claim and it was repaired the same day. I ask why it is taking one week. Process.... Process...... Process..... he says he was waiting for the quote from the glass guys and he only got it on Friday lunchtime....... Is this my problem? I then get a call 20 mins later from the Admin person at Discovery Insurance telling me he is processing my claim and that someone will be coming to fix my window....... not sure when but he will make it urgent.................. I lost my sense of humour now and after being told several times to be patient and that they will sort it out. I told the gentleman that they better have someone at my house by 8am Saturday morning to sort the window replacement out or I will get someone myself and then will send them the bill and also the bill for my carpet and cupboard that are damaged by rain coming in the broken window................ Well Saturday 8am has come and gone and guess what no-one came - no-one called and I still have a broken window............ I told them that I was now going to look for another insurer and I was asked not to do that and I must accept their apologies................... DISCOVERY INSURANCE YOU ARE PATHETIC.
56 replies
84 months ago
MBD - INCOMPETENT - USELESS - RUDE AGENTS
Is there anyone intelligent and competent in this company? I have 3-4 calls daily and sms's daily for a Vodacom account which was cancelled and credited by Vodacom in 2017. I have sent the letter to MBD too many times to mention in the past 2 years. I sent the letter twice last week and guess what yesterday I get harassing calls, sms threatening legal action and yet another agent this morning who slammed the phone down on my when I asked why they cannot sort this out and how many times I need to send the Vodacom letter? SMS say i must pay R126.52 - Agents says I owe over R2100. WHY DO I HAVE TO TAKE YOUR AGENTS DISGUSTING BEHAVIOUR AND THREATS?
56 replies
84 months ago
Vodacom - MBD collections Digusting Agents
Vodacom sent me a letter after many months confirming they were crediting my account due to connection issues and cancelling balance of contract. 21 October 2017. For the past 18 months I have been harassed by MBD debtor collectors with SMS and/or up to 4 calls a day demanding payment for sms saying R126 and phonecall agent saying over R2100 - I then advise I have letter from Vodacom that I send to them everytime requested for the past 2 years. This past week I sent the letter twice. I got sms threatening legal action and then just for a change I got the 10th Agent to call me in less than a week. When I say what is wrong with your company I got told the call is being recorded - I say fantastic - I have been sending this letter from Vodacom for 2017 to you for 2 years now and still your company is continuing to harass me. What is the problem? The phone is slammed down on me. This is now bordering on me taking legal action against them.... Would someone at Vodacom actually assist as I am really tired of this disgusting company MBD and their agents making me angry every single day of my life.
56 replies
99 months ago
PENSION/INSURANCE RIP OFF
My total disgust at this Company and the brokers I have been forced to work with over the past 3 years is now forced me to write this review. I have been trying to get help with my policies and advice since I was transferred overseas 3 years ago with my Company and had to move my Co Prov Fund into another investment. This was done with Brokerage Insurance Zone who were the SA Company brokers. I eventually got the money put into some investment portfolio.... On my return to SA a year later I was advised to look at different options. I elected to take out my tax free portion and invest the balance as I didnot want to pay tax. The broker then invested into something called Classic Linked Life Annuity Plan - little did I know that you cannot withdraw or change this policy into anything else. I started my own business and needed to use some of my funds - Insurance Zone Broker David advised that I cannot do anything and have to live with the Pension payout that I have. Totally frustrated I sought hep from Liberty who told me I had to work with a broker. A received a call from a Liberty Manager offering me a job at Liberty - I told her that this would the last company I ever worked for. She listened to my problems and promptly got one of the agents to call me and set up time to go through my "investment portfolio"....... Really nice guy - came and saw me and explained the situation and saying the only thing I could do is request an increase in my month pension payment on the Anniversary of my policy..... So many mails before and after requesting the increase with numerous promises of sorting out since Sept last year and still nothing done..... I called Stanlib this morning and asked to speak with someone to help me...... I am told that once again I have to deal with a broker and that unfortunately my window has closed to increase my pension payout until October 2018................ Now I am beyond talking - This is my money not STANLIB OR THE BROKERS............. Agents says that he cannot help and I have to go Liberty but nothing can be done until Anniversary date and no offer of who at the company I can go to. Now I know why I hate Insurance People..... I am totally disgusted with the NON-SERVICE I have received.
210 replies
105 months ago
Bad service -totally incompetent agents
My frustration starts with trying to resolve billing query. I call in and get to speak to an agent - the line/call keeps breaking up and and I request a call back - told not a problem - no call back comes. I log a query for a call back - no call back. I log a 2nd request - still no call back. I keep getting calls from automated call centre - press all the voice prompts and go around in circles - no option to speak to an agent. My frustration goes prior to this with pathetic signal at my home/work office with both Modem and phone signals being up and down. Vodacom do an investigation in May/June and advise me that there is a problem in my area and that it will probably take 2-3 years before they would get a tower up to improve signal. I am told that I can cancel all my contracts and port to another service provider with no penalties. I get a call from someone whom I call back due to a message left. We discuss that I want to cancel 2 of my 3 contracts and the 3rd one downgrade to a smaller package. Agent advises me that actually all 3 have been cancelled already so he will just do the change for the downgrade and that I can use up the data on the one package that is still available. I am now expecting an account of R159 monthly. I think nothing of this but keep getting these automated calls. I then get sms saying thank you for contacting Vodacom Subscriber collections SMS Service - please send your ID/Passportnumber, alternatiive number/landline and email address. I do this. I get a sms back saying I owe and will be suspended. I send back that I paid a month before with date and amount and request that they read my messages or call me as per my numerous request. I then get a message to say they cannot call me and I must call ********** for assistance. I say I have done this numerous time and keep getting cut off. I request an email address so that I can send pop. I then get another message to ask what date. I say the date again. I get send pop to vodacom.co.za. I say that is not an email address. next message contact ********** ..... I then get disconnected so I go into Vodacom outlet in Northgate and try to assistance. The consultant tells me that my contracts for 2 lines are still active and only 1 was cancelled. The billing he cannot explain so we get hold of Accounts who tell me they cannot help me with the billing until cancellations has done the cancellations. I am transferrred to Cancelllations and told that I must pay the outstanding amount before they will do the cancellations. ***..... And to top it all there is notes from the investigation team about cancelling the contracts but no notes of the call to discuss with me. Why would only one be cancelled. To top it all a debit order is run on my account last night even after I have told them to cancel the debit order 3 months ago. After being a Vodacom Client for 20 years I am totally disgusted with the way I have been treated. If anyone knows who or what I can do would love your advice.
122 replies
122 months ago
CONSTANT HARRASSMENT on FNB CC repairments
We came to an agreement to pay off credit card from March. 1st payment due 30th March, from 25th of the month received daily sms's and phone calls asking when the payment would be made.... seriously it is in writing 30 March. We make payment and we still get a call to say when is payment being made. I then get a call to say thank you for payment. I ask very nicely for the calls and sms's to stop as they are just costs going onto the account and are totally unnecessary. I eventually get an Agent who agrees and says she will make a note to just communicate by email. Last week the calls start up again from Bloem, Durban and today PE. 2-3 calls a day and when I answer them I either get the phone slammed down on me or I am told I am not allowed to discuss the matter even though there is a power of attorney on the file. I have now told the last Agent I will take legal action if this constant harrassment is not stopped. I called the Head office to speak to a Manager, was put onto a hold line with music for 2 mins and then was cut off.....
150 replies
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5 Star
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1 Star
7 (77.77777777777777%)