ZN
Ziphindiwe N
Active since Sep 2016
38
Reviews
0
Industries
Reviews
38 reviews53 months ago
faulty app and POP notifications
I made a payment to a service provider and they have not recieved the POP from Nedbank still as I added an email for the POP. When I log into the app to retrieve the POP and send it to myself it retrieves the wrong POP and sends it via email. That is detrimental as the app is now sharing my other personal information to the wrong people. I need the POP asap to secure this service provider so please get your app working!
0 replies
56 months ago
Changed delivery time than paid for with no notification
I ordered on Sunday night and latest delivery date if i chose Pargo was 23rd Sept which is thursday. I just checked my order status on the app the latest delivery date is now 28th Sept. By this poiny i wont need the items and also why would i pay extra to get deliver in 8days?...if this cannot be rectified to have my order by thursday i want a refund on the items INCLUDING the delivery fee. Retailors take chances with clients and you cannot simply delay my order so much. You set an expectation which now needs to be met. ORDER NUMBER 201011761085
0 replies
62 months ago
Unauthorized credit check
I went into your Clearwater mall branch to get assistance with my app and online banking. I had ticket number 097. The gentleman who helped me was Jansen Mcford. In order to assist me he logged into my banking profile and helped me increase my limits in order to make a transfer for a large sum of money. In doing so he was obviously had access to my account and thought that due to my high balance on my account I could be approved for credit. he proceeded to do a pre-approval without my knowledge and consent and asked for my details under the pretense of updating my profile. I only saw when he was clicking the consent button for a credit check and asked him why he was doing this credit check when I didnt ask for any credit and he didnt answer me and continued to distract me by talking about something else. I was quite frustrated at this as every enquiry on my profile impacts my credit record. I want the capitec enquiry removed from my profile under bureau as I didn't give consent. Failing which I will take this to the ombudsman
106 replies
68 months ago
Terrible service and no communication on status
I have been trying to get my fibre up and running with Vodacom at the property I am at but the lack of communication on the status is appaling. I have to keep following up to find out whats the delay. The owner of the property cancelled and moved her line and her account was with Vodacom but clearly you guys didnt do this properly as apparently her lines still active with you. Nobody says anything to update me. I need this sorted out and to have my fibre up and running asap please
106 replies
69 months ago
Transition from Edgars to RCS
I have been a client of Edgars for over 10years and mid july I paid up my account and requested a paid up letter. till today I am yet to receive this paid up letter and now I called the Edgars call centre yesterday and was informed all accounts were moved to RCS. I had no communication on this. When I call RCS I am informed that it will take another 48 hours to get my paid up letter which has now delayed my life immensely . Why should we as clients bear the brunt of a move over that wasnt smooth as this is what their attributing the delay of my paid up letter to? Why was I not informed? you guys really are dropping the ball. I need this paid up letter asap please as my life now has come to a standstill because of the move over and all your call centre staff are not even trying to accommodate my situation or be empathetic. Cleinst are defaulting due to covid yet the people who honor their debts are treated so badly
159 replies
69 months ago
double payment for 1 car
good day, I sold my carbi had covered with you about a month ago and the new owner is continuing with discovery but got a seperate insurance plan and advised discovery that he will be moving my vehicle and covering it under his profile. Yet today i was debited which means discovery debited us both for the same car which is being covered twice. Please can this be rectified .
106 replies
70 months ago
2 months after paying account still not closed
I paid up my Absa credit card 2 months ago and I am still trying to close the account. I have had numerous calls to the bank. First I paid and called 2 weeks later and the funds werent allocated to my account. I then sent the POP then called again in 2 weeks and my account accrued interest. So i paid the extra funds then called again in a few days to send my account for closure. Its been 2 weeks and my account still hasnt been closed or updated on the credit bureau and still appears as in arrears two months later.can this be sorted out please
105 replies
70 months ago
urgent assistance required
I updated my banking details beginning of May online on your website. I then called mid may to check if they were updated and a gentleman I spoke to confirmed they were. Today I wake up to an unsuccessful debit order off my old account which will adversely affect my profile and I need this sorted asap please as I took all the necessary steps to ensure my banking details are updated
315 replies
71 months ago
Questionable service
I have been with CNN since my first job 10 years ago but recently your service has slipped. There's so many things I need to do with regards to my account and I was advised I'd be assigned a new banker but my old bankers details are under my profile months later. Such service will make people like me who are your future high net worth individuals to move to the likes of investec and forgo the brand loyalty we have with you. Because we are entry level private clients doesn't mean we deserve sub par service
105 replies
71 months ago
Incompetence
Good day, I have been ignored for over a week when I queried how debtbusters put R0 balance on my account online and stopped paying an account when in actual facts its still got R6k outstanding balance? Since last week I have been querying this and nobody is calling me but all other queries I get responded to withing 24hours. I will keep escalating this till it gets attention even if it gets to the Ombudsman because now I have been listed because you stopped paying the account
0 replies
Review Distribution
5 Star
3 (7.894736842105263%)
4 Star
0 (0%)
3 Star
5 (13.157894736842104%)
2 Star
16 (42.10526315789474%)
1 Star
14 (36.8421052631579%)