Active since Sep 2016
14
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Reviews
14 reviews9 months ago
Concentrix - Unprofessional
One of the worst employers Been trying to get my training certificate for a number of years. Given multiple email addresses. Finally given an email address for someone I was fami**** with and she even respond and asked what campaign I worked on. After giving her that information complete silence again. It's was so strange that one lot of trainees got their certificates while I still worked there and our group couldn't get theirs. To date still no change. Yolanda, I really thought you could do better after asking for campaign information.
0 replies
12 months ago
I have no words-being a regular ASAP customer
Been trying multiple times via social media and logged many customer service emails regarding an order. 1.) They delivered rotten spinach (expired on the day of delivery) no acknowledgement of email at all with a reference number as they usually do. 2.) Two days later I look at my card statement and see I was charged for my full order excluding an amount for an out of stock item and then see a second charge for the out of stock item separate. I have been told on social media I would be contacted but just to be CLEAR, THIS HAPPENED ON THE 18 April.
59 replies
16 months ago
Forex - Struggle to get my salary every month
Standard Bank here we go again. Please can you sort out my salary clearance.
392 replies
17 months ago
Disappointed by the continuous bad service
Dear Standard Bank Every month for over a year now I have an issue with forex clearing my salary. No matter how early I email my request for clearance it never gets done at a reasonable time. I have colleagues who bank with FNB and Nedbank that never have these issues with getting their salaries because by now their banks have recognized this is a salary.
445 replies
20 months ago
Customer Disrespect
Checkers, I have endless problems mostly with your Pavillion branch and app orders. I placed an order yesterday and put a not that I want fresh groceries and do not want anything with damaged packaging only to get home to find something in a smashed and soiled box with a big blue checkers sticker over it. This is not the 1st incident I have had with the service from this store but this is where it ends for me. To make matters worse when I tried to log a credit for it, app says this function has been disabled on my app I should take it to the store to return. Bare in mind I only use the app because I do not own a vehicle. I also paid a tip to the driver which would not have happened if I saw the contents of my delivery. Please can you get a driver to collect your disgusting grocery item and refund me and deactivate my shopping app. This is the end of the line... Pictures have been sent to your social media team and acknowledged
0 replies
22 months ago
Forex Department
Standard Bank Forex Wow, shocking service. Firstly you don't let customers know you are no longer contactable by phone and your WhatsApp service is discontinued. I have been given an email address which seemed good enough. I sent my payment reference and after a while got an email saying my email was allocated to a certain agent. Then silence for a few hours. I emailed back, then got an email saying "Good day team, please clear below payment" Hours later again silence. My colleague who came in after me also banks with you. Same story, he said the WhatsApp service is not working and I told him I called Standard Bank and was given an email address which I gave to him. Guess what, he emailed long after me and got paid. Colleague 2 also banks with you. She got a response saying the funds from the remitters bankers are finished. Day two what to I have from you besides silence and not one email rep**** to. As for your chat agents. Absolutely useless, they are still giving out the forex phone number and saying use the WhatsApp service. Are your staff not getting internal communication? You app is not even updated, it still has the forex phone number on it knowing well it does not work. Seeing the biggest bank drop to these kind of service levels. Shocking Even Capitec is ahead of you in clearing Forex
159 replies
28 months ago
APPALLED BY YOUR RESPONSE
I did an upgrade on a Black Friday promotion. I was in no way prepared for what was coming. Upgrade was for a handset and an add on of an Xbox which was meant to be a Christmas present for my son. Items arrived last week and the Xbox looked like it was just thrown in the box, upside down and no care in the world. I called Vodacom and I explained the way this arrived and said I cannot accept this as I will be paying for this over 3yrs. I asked please can they collect this and replace it and also asked them to please not cancel my contract because all I want is a replacement. I was assured the contract will not be cancelled but once the items were received I would receive a replacement. I call again over the next few days as I was told to do by the agent and every single time I was assured by every agent I spoke to that my contract will not be cancelled but all that will need to happen is for me to request a reopen meaning as I was told they would redo the same deal. EVERY SINGLE AGENT SAID THE SAME, YOUR CONTRACT WILL NOT BE CANCELLED BECAUSE "YOU SIGNED FOR YOUR DELIVERY" All of them were so sure of what they were saying. To put my mind at ease I called a number of times and then only I believed them. Only to find out tonight I was **** to. A lady by the name of Phumzile called me at 20:03 on a Thursday night to break the bad news. Unfortunately even though it was not your fault and our numerous agents were wrong we are sorry. Nothing we can do. VODACOM YOU RUINED MY SON'S CHRISTMAS, I CANNOT BELIEVE I SPOKE HIGHLY OF MY NETWORK FOR YEARS ONLY TO BE TREATED THIS WAY. Never did I ever experience such ********** service from any other institution especially when the fault was on your side.
645 replies
31 months ago
USELESS
Worst customer service from the branch to your social media platform and call centre. Imagine the same person on social media asks for a description of the issue which was given on Saturday. Monday again the same person again asks for a description of the issue and again doesn't respond. What are you without your customers???? UNEMPLOYED
786 replies
39 months ago
Follow up - Follow up - Follow up
My late dad's pension fund is with Alexander Forbes and they refuse to pay it out despite giving them all the documents they requested, I've been trying since 2020. I then contacted the PFA and they then referred it to the FSCA. AF is still playing a game of cat and mouse with the FSCA analyst but they don't find anything wrong with it. I keep following up with the analyst and I'm told she has sent an email to AF follow up in about 2 weeks. When I do then I'm told there's no response from AF. When I ask what is the way forward then there is complete silence. The FSCA has an investigation department but I'm told it is not referred to them yet. What is the hold up if you clearly see AF is playing here? Is it too much to ask to give feedback about your process? This is with you since August 2022 and I still do not have a clear indication of what is going on.
0 replies
48 months ago
Disconnected
Dstv you're at it again with your sucky service. As always I wait for my monthly amount to pay for my subscription via sms but the end of April nothing arrived and also the amount on the app hadn't updated and today I received a sms saying my services are disconnected and I'm expected to pay an amount including a reconnection fee. Been a Dstv customer for so many years and this is the most pathetic thing ever. I've always paid my subscription on time to avoid this very thing.
74 replies
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