KV
karen Z
Active since Sep 2016
18
Reviews
0
Industries
Reviews
18 reviews50 months ago
Awesome Service received
Fantastic Service!!! I would recommend this awesome well arranged service to anyone planning a year end event or corporate function. very reliable well organised service. Thanks so much for your awesome service
0 replies
78 months ago
Pathetic and No service from Glasfit
Pathetic Service and no service - My windscreen was hit by a small stone on the N1 and cracked as soon as the stone hit my windscreen. I called my insurance company (Discovery) and got professional quick service, Glasfit is their service provider, most pathetic company with NO Customer service. they contacted me to make arrangements to replace my windscreen last week Thursday, ( I specifically told them that I am at work from 6am - 3pm, and I work in JHB and stay in PTA) and told me that they need to order the windscreen and that they should have it by Friday or Latest Saturday at 10:30 and that they will call me to schedule an installation. No call on Friday or Saturday. No Call on Monday either. Then this morning they called to book an appointment for 13:00, and I said it is perfect. 13:00 came and went.... no glasfit here to replace the windscreen. I tried to call them at 13:30, no answer, and I called more than 3 times. 14:07 I got a call from Glasfit centurion telling me that the driver is on his way and lost??? Really ??? ***...... How do you call someone more than an hour after your scheduled appointment to tell them they guys are late???? Then they still want directions and the address again, at 2:15, and tey need about 2hrs to fit the glass before i could leave. After I told them I leave work everyday at 15:00. Now they want to reschedule and still expect me to pay the R750 access ?? Really , after the No service and waste of my time??? Discovery should find another supplier. This is not the 1st time I had issues with Centurion Glasfit, this was incident number 3 .
0 replies
79 months ago
Worst Plumbers
Had a problem with my Geyser, Geyser didn't heat the water. Called Best Plumbers - they send out a plumber, plumber checked and said that nothing is wrong with the Geyser, and called their electrician to come and have a look. we received an invoice from their electrician, with a call out and repair fee. We paid the invoice. Now I keep on getting calls from Amelia saying we never paid!!!! Now they come with a story that we are suppose to pay a call out fee for the plumber (who did nothing - and he called out his electrical department). And we have a call out fee that we paid from the electrical division . This is insane... as i called and said I dont know what is wrong and we don't have warm water. and we only received invoice, that was paid the same day that they fixed the geyser problem. Now they want us to pay an invoice that we never received and they have the nerve to ask if they can email it, and we can make arrangements to "pay them off" ? Seriously !!!! Pathetic!!! So in the end we must pay 2 call out fees ..... for 1 job done?
0 replies
84 months ago
Pathetic Service from Takealot!!!!!
I Purchased a Lenovo Laptop from Take a lot in March 2019. The Laptop Screen is faulty, whole section of the laptop going black. I requested a Refund or Replacement. I booked the return on 05/05/20194, and the laptop was collected from me. I received confirmation from Takealot that they received the laptop. Now I still received NO FEEDBACK from takealot!!! My Ref no RRN-3130-a16e . This laptop has school e-books on, my child can't do his homework, and he can't study for his exams that starts next week as all his text books are on his laptop. I have also lost 1 office license already (previous lenova laptop had the same issue, and was replaced by takealot). I need freaking urgent FEEDBAC****!
0 replies
84 months ago
Shocking Service
I purchased a 2nd hand vehicle from Ford Fury Group Fourways last year June 2018. I recently checked my license disk and saw that it expires 30 April 2019, went to the post office to renew my license, BUT I couldn't renew my license as the license only expires in October 2019. And I was told that I can't renew the license as the vehicle I purchased NEEDS a Road Worthy Test. I was also warned that if I get pulled over by Metro or go through a road block that my vehicle would be impounded and I would get a hefty fine. I called the dealership, and they collected the vehicle from me last week Thursday to take it for the Road worthy test. I was told I would receive the new Disc this week Monday or latest Tuesday. I called on Monday and was told that they would deliver the disc to me Monday or latest Tuesday. I called on Tuesday, and left a message for Cedric to call me back... he never called. I called this morning again and left Cedric a message again... still no call back and No license disc either. Shocking and Pathetic service!!!
0 replies
91 months ago
Shocking No Service at Vodacom
Hi Naomi, I am shocked with the level of service that I receive from Vodacom, and the Vodacom outsource contractors!! I am still without internet access at home – thanks to Vodacom. I cancelled my Telkom VDSL when I applied for Vodacom Fibre. Now I sit without any internet !!!! I applied for Fibre on the 25th of September, completed all the documents, and my Fibre add on account was approved by the 27th of September 2018. Installation bookings contacted me, and I booked a scheduled appointment for the 6th of October 2018 for 9am – 12pm. The 1st team arrived at 9:30am, and started to install the fibre line. They contacted the 2nd team to come at 10:30 to complete the installation and the install the router. I also contacted the 2nd team to ensure that they will come and complete the installation. They told me that they will make sure that they The Technician started and told me on a number of times, that there is a big Rugby Bokke game that he wants to watch? After 17:00 he told me that a switch or a connection has to be patched, and that he doesn’t have access to the tunnels to patch the connection. And that he can’t connect me, But I don’t have to worry, cause on Monday morning 1st thing my unfinished job will be re-scheduled and I will be connected on Monday the 8th of October. He also said that the router will be installed on Monday the 8th. I asked my son to stay at home on Monday the 8th so that Vodacom can come and complete the installation. Monday the 8th came and went, I didn’t get a call from Vodacom, and no one came to complete the installation!! Pathetic!!! I called on Tuesday and asked what is going on, and no one could answer me. On Tuesday I logged a call, and a scheduled appointment was made for the 11th of October to install the router and to connect me to the Vodacom fibre network. At 16:00 on the 11th the technician came, he looked at the work that the previous team did, and told me that the 1st team made a mess, the cables wasn’t spliced correctly, he went and fixed everything, and installed the router. He then told me that the fibre connection will be up and running within an hour or two. At 19:00 I still had no Internet connection, I can see the connection on my devices, but I have no Internet access. I called the Vodacom ********** call centre number, the call centre agent, tried to assist me, and “logged into the router” to reset the router, and he asked me to reset the router a number of times as well. He then said that I should have internet access within an hour or so. Well he was wrong ….. No internet connection. I called a number of times and no one could tell me what is wrong, on Wednesday the 17th of October I called again, and I was told to log a service request, which I did…. SR ********** -041931 , …….. I received no update or anything about my request, and I called the Vodacom customer care department daily to get an update. Every time I call I get the same answers, they don’t have the number of Technical but will escalate my request, and get it prioritised. I tell them every time that I urgently need internet access at home, my kids have all their text book on tablet and in e-books, and can’t access their textbooks without internet access. And I need internet access to do my work as well. I called on the 22nd of October again, and pleaded with the call centre agent to get Vodacom to please connect me…. He said that Vodacom can’t help me, the contractors must help me, and no he can’t give me the numbers, I was fed up with ALL the excuses and told him to cancel my Fibre contract ( SR181 ********** 32), and was told I would receive and email from cancelations…. To date I haven’t received an email, or received a call from cancelations…… I complained on social media, on the 23rd of October on Hello peter, and received a call from Vodacom on the 23rd of October, telling me how very sorry they are for the inconvenience caused, and that they would like to opportunity to fix this mess. They made a scheduled appointment to come fix my fibre on the 26th of October, A Friday at 13:30, I put leave in at work so that I can be at home for the Fibre to be fixed. NO ONE CAME TO FIX THE FIBRE ON FRIDAY THE 26th OF OCTOBER. I sat at home and waited like a fool for the fibre to be fixed. Leave wasted!!!! I called the customer care department a number of times on the 26th of October. AT 17:00 I received a call from technical department, they received and escalated email from Vodacom customer care to contact me urgently.. They apologised again for the inconvenience caused, and said they will do everything in their power to get my query resolved, and please can they send a team 1st thing Saturday morning on the 27th to come and get me connected. I said it is fine, as I desperately need my fibre and internet active….. )I entered and paid for a running race for the Saturday the 27th, but decided not to go to the race, as I need the fibre sorted). Saturday morning at 9am I received a call from the technical department, so sorry for the inconvenience but the one technician didn’t come to work so they can only send someone at 12…. Seriously, after I cancelled my race to be there…….. I said they can send someone at 12 .. I will wait at home, I also told them that I have a family function that I need to attend later the afternoon. So no delays please. NO ONE PITCHED UP AT 12 or 13:00, I called the customer care department yet again……. They said they will try and escalate my query to technical via email again….. I received a call at 14:45 to inform me that the technician is at my gate… ? I asked him to wait there for 10min, I was at a family function (my sons birthday party) , BUT Like I said earlier, I need the internet access for my kids, so that they can study… so I raced home, I got home and there was no technician at my gate ???? ***….. I called the technician and he told me that he is on his way to my house, I must just please wait and send him the pin location, … this is after technical department told me that the technician is at my house….. SERIOUSLY????? The technician arrived at 15:45 - I waited from 14:55 till 15:45 for the technician. (this is the technician that was at my gate waiting for me….) , he looked at the router, fetched another router from his car and started the reconfiguring process, telling me the entire time that he is a big football supporter and that his team is playing some or other derby that afternoon, (LIKE I CARE …….) he was busy till 16:40 and told me that the reconfigure is stuck on the system, and please leave the router plugged in and on, the reconfigure will be escalated Monday morning, and he will be back Monday to come get me connected. I wasted the entire Saturday and I am still not connected. Monday came and went, NO one from technical called me, and the Technician (Clever) didn’t come on Monday the 29th of October again as promised. I called Vodacom Customer care again on Monday the 29th of October 2018, and logged another request (SR181 ********** 11) for my fibre to be sorted, once again my query was escalated….. REALLY? I am still waiting for a call from technical…. I called a number of times, I received a call from Naomi on the 1st of Novemeber and was told that she will assist me to get me sorted, I have already received a number of excuses as to why my fibre is not working …. Today is the 5th of November, and I still don’t have any fibre or internet!!! I would love to tell Vodacom fibre to stick their fibre where the son doesn’t shine……. But Vodacom fibre did the infrastructure in our complex, so thanks Vodacom, you really Forked me over…. My kids started exams today….. they battle to study without internet and can’t access their textbooks….. I have depleted my Data on my phone last month and had to buy extra data, I am busy running out of data on my phone again…… How will I be compensated for the leave that I took, and no technician rocked up? How will I be compensated for my time wasted…… How will I be compensated for my race I had to cancel, and no one rocked up…. ? I still have no fibre …… This is unacceptable ….. I’m beyond angry and frustrated……… Thanks Karen **********
105 replies
91 months ago
NO SERVICE, NO FIBRE, DISGUSTING
STILL NO FIBRE, AND ABSOLUTE NO HELP FROM VODACOM CUSTOMER CARE, AND VODACOM TECHNICAL DEPARTMENT!!! I am being messed around by vodacom fibre, customer care and technical department. I applied for vodacom fibre, on the 25th of September 2018, all the paper work was completed and approved by the 27th of September. The installation was scheduled for Saturday the 6th of October 2018 from (9am- 12), the 1st team arrived at 9:30 they called to let me know they are slightly late, they called the 2nd team to complete the router installation and configuration, scheduled to arrived at 11am, at 13:00 the 2nd team didn't arrive. I called installations, and was told the technician will arrive by 14:00, he only arrived at 15:50 - he did a few things and told me that the connection needs to be patched ( and he cant do it till monday, and he is on his way to go watch the Rugby)and he will only be able to do so Monday Morning 8 October, and they be finished with the installation before COB on Monday. I arranged with my son to be at home on Monday. NO ONE SHOWED UP to complete the installation. I called Monday afternoon again, and I called on Tuesday the 9th as well, the technical department called me late on Tuesday the 9th to make a scheduled appointment to install and configure the router on Thursday the 11th of October 2018 at 16:00, the installation was done, but I was told that the previous technician made a mess. That evening when I tried to connect all my devices to the Fibre, I had no internet connection. I called the call center and was told that they don't know what is wrong. And that they will re-set the router from their side. Friday 12/10/18 - still no internet, called again. And was told a call will be logged. Called and complained again - eventually technical called me and made a scheduled appointment on Friday 26/10/2018 at 13:30 to come fix the Fiber. I took 1/2 day leave to be there to get the fiber sorted. No one pitched up, I called Care 5 times on Friday, no answers to why they didn't pitch up on Friday, but so sorry for the inconvenience caused, please can they send a technician Saturday the 27th at 9am, I said it is fine. Saturday at 9am I received a call t tell me the one technician didn't pitch up for work, but they promise that they will be there at 12 to configure the router. (this after I cancelled my 1/2 marathon race on staurday). by 13:00 no technician and still no fibre, I called again, and was told scheduling department that they will be in contact with me..... At 14:00 I left my house for a family get together, at 14:30 I got a call to say the technician is at my gate, I asked them to wait - left the party and went home, was at home at 14:43, no one at my gate - I called the technician and was told that oh no he is on his way ...and he asked me to send a location pin, he arrived at 15:30 ???? he then fiddled around, and i was told that it is soccer and he is a big supporter of football, he did a few thing and at 16:35 he told me that the router configuration got stuck on the system, so I still don't have internet connection. I canceld my Telkom ADSL when joined vodacom fibre. I have kids who need the internet for their school work, (they on e-books and need the internet) . I have run out of data on my phone twice, as I have NO internet at home. I have been messed around by vodacom, I need to be compensated for my time, my leave I took and the race I entered and couldn't run. Our complex is vodacom fibre only so I have no other option except vodacom, this is beyond not funny anymore!!! I was also told that I will be contacted 1st thing this morning .... guess what .... No one called me.... Vodacom just DON'T CARE!!!!! Beyond fed up!!!!
210 replies
91 months ago
terrible or no service from customer No Care department
I applied for Vodacom Fibre, and had an appointment on the 6th of October for the installation (9am - 1pm) scheduled appointment, the 1st team arrived at 9:30 - the 2nd team was to arrive when the 1st was finished, the 2nd team was called and arrived only after 16:00 after a number of call from me!! The 2nd team, saw the time and told me one or other story about sometething that was not patched, and that he will return on Monday, and if he leave now he will still be in time to watch the Rugby!!!! Monday .... no call ... no one to fix or sort out the router and to get us on the fibre network. Called again on Tuesday..... huge fight ...... they will send a tech on the 11th to install the router and to have us connected. The router was installed on the 11th, and we still don't have Fibre access, I called in a on the Thursday the 11th of October didn't get a ref number and still no internet access or Fibre. Called again on the 17th of October, and was told the router was not configured and that it will be sorted, Called on Thursday and Friday again ********** , and was told that they understand my frustration but technical department will contact me, and my query is escalated ???? Called yesterday again, to get a status on my query and was told that they don't know when my query will be resolved, I asked to speak to a manager, was told he left for the day (15:30), asked to speak to the technical department, and was told that they don't have phones, can only be emailed, and no they don't have the email address. Vodacom Fibre is beyond useless, and they have NO SERVICE. I have cancelled my telkom ADSL last month, so have no Fibre or internet at home, and used up all my data at my expense on my Cell phone, tired of being scammed!!!!
630 replies
104 months ago
Still - billing not corrected
Telkom made a billing mistake, on their side. My debit order goes off on the same date every month, but they still managed to suspend my line to non payment (but payment was made with debit order) system problem on their side with the debit order payment not reflecting on their side. Then I get charged for a re-connection fee not once but twice!!!! I complained and got a reference number and was promised the billing issue would be resolved, it is no 3 month later , and they still have not sorted the billing issues of the double re-connection fee that they billed twice on my account. Pathetic, Pathetic service!!!!!
61 replies
104 months ago
Terrible Quality Fruit and Veg
I went to Fruit and Veg in Elardus Park in Pretoria on the 12th of September to buy a whole lot of Fruit and Veggies. Withing 2 days, most of the veggies and some of the fruit was rotten. 2 of the 3 avo's I bought - VROT, box of pineapples 2 - just VROT, beans, Baby marrow, baby gems, strawberries, clemetines , brocolli, peaches ALL VROT. and yes I did refrigerate ALL.Called the store manager and complained and said he will look into it and get back to me. He also told me he never had any previous complaints about quality??? I gave him all my details - and he said he will look into it, and get back to me , Im still waiting for his call, which I suppose I will never get. Pathetic Quality and Pathetic Service - last time you will see me Fruit and Veg !!!! And I buy a lot of Fruit and Veg and Salad goods every wee**** So much for customer service !!!
61 replies
Review Distribution
5 Star
2 (11.11111111111111%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
16 (88.88888888888889%)