Active since Sep 2016
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13 reviews3 months ago
Unresolved Missing Items, No Refund, No Communication – Order 31685797
I am extremely disappointed with the service I have received from Ackermans regarding my online order 31685797, and I am now forced to escalate this matter publicly as it has been unresolved for almost three months. My order was delivered incomplete on 19 December 2025. I immediately reported the issue and submitted all requested documents—including the invoice, highlighted missing items, and later my banking details for the refund. Since then, I have: Emailed repeatedly (20 Dec, 22 Dec, 7 Jan, 14 Jan) Made multiple calls to customer care Received different explanations and promises from every agent Been assured of escalations, investigations, and refund processing Been promised feedback “within 24–48 hours” multiple times Yet, none of these commitments were ever honoured. To date, there has been no update, no refund, and no accountability from Ackermans. This is unacceptable and violates my rights under the Consumer Protection Act, which requires suppliers to provide timely service, complete goods, and prompt refunds where goods are missing or defective. I am requesting the following urgently: Confirmation that all my documents are on file A clear explanation for the delay A firm date for when my refund will be processed Compensation for the ongoing inconvenience, extensive delays, and failed resolutions after repeated follow-ups If this matter is still not resolved, I will escalate it further to the Consumer Goods & Services Ombud (CGSO). This experience has been extremely frustrating and reflects poorly on Ackermans’ customer service and reliability. I expect this matter to be resolved immediately.
0 replies
4 months ago
Order 31685797 [#CSA0011H13] [M34GD7
Placed an order online Dec 2025. My order was delivered 19 Dec with items missing . Logged a complaint same sat and provided proof of purchase/invoice. And never heard from them. Called them again still in Dec and was told that the missing item will be refunded instead of being resent. I have been waiting for further communication and nothing was sent. Again I followed up last week and the agent told me they have been waiting for proof of bank account as per the emails that was sent to me. I told her there was no such email hence I was calling in. She , nonetheless advised me to send the proof of account on the mail/email that I was communicating on with Ackermans. I did that same day, a week later nothing!!! This is not only poor customer service but pathetic, I had to make another plan due to the short delivery. No I have to go through pain of following up on my refund haai maan sies. Do better, I want my money back asap
0 replies
4 months ago
A Full Month Later and Still No Collection or Refund!
Order Number: OD436293147113039100 Date of Purchase: 18 December 2025 To whom it may concern, I am writing to express my deep dissatisfaction with the manner in which Makro has handled my return request for the luggage set purchased on 18 December 2025. The items were delivered on 23 December 2025, and on 24 December I logged a return request after discovering that one of the cases had broken during travel. Despite logging this return immediately and following all required steps, the item has still not been collected to date. Throughout January, I made numerous calls to the Makro call centre to follow up, and each time I was placed on hold or given reassurances with no actual progress. On 19 January 2026, your courier partner, Value Mart, contacted me to ask whether the collection had been completed. I informed them it had not. I received yet another call on 21 January with the same question and was told that there was a backlog due to the December holidays. I was again promised that collection would take place. On 22 January, I received an email from Makro stating that my return had been rejected. When I called on 23 January to understand the issue, I was told that the system had deleted my return request because it was open for too long. This is not only illogical but deeply concerning — how does a system delete an unresolved customer query? Especially at a retailer as large as Makro. At every stage, I have been proactive in following up. I did everything required from my side, yet the delay caused entirely by Makro and its service partners is now being placed on me, with the expectation that I log a new return request and effectively start the process all over again. This is completely unacceptable. A return and refund process should not take over a month, nor should the burden of follow-up and escalation fall solely on the customer. At this stage, I am no longer interested in receiving a replacement or continuing the drawn‑out return process. I request a full refund for this order without further delay. I have already invested enough time, money, and effort trying to resolve an issue that was caused by your systems and service failures. I look forward to your urgent resolution of this matter. This is completely unacceptable and directly contradicts my rights under the Consumer Protection Act (CPA): Relevant CPA Rights Being Violated Section 56(2) gives consumers the right to return defective goods within six months for a refund, replacement, or repair. Section 56(3) also states that the supplier must bear the costs of return and collection of defective goods. Section 54(1) entitles consumers to timely performance and completion of services. A month‑long delay and a system deleting an unresolved return clearly violates this. Section 55 guarantees the right to receive goods that are of good quality and free from defects. Section 48 prohibits unfair, unreasonable, or unjust business practices — which includes placing the burden of system failures on the consumer. I comp**** with all your requirements, followed up continuously, and acted within my rights. The delays and system errors were caused by Makro, not me. I am no longer willing to restart the return process. Sincerely,
9 replies
8 months ago
Dodgey and *************
Do not ever ever use them. I sent my washing to them, 3 days later the machine was not working . Reached out , they got technicians out to my house who assessed it and said it was a new problem. Asked them for a quote on the new problem and they quoted me an arm and a leg like the first quote. I declined it fixed via insurance. My machine worked for a good 2 months until I heard the same noise that I thought was fixed. I called it in as it was still under warranty. They picked it up assessed it and said it was a new problem, told them to bring back the machine I will live with the noise. Machine was delivered and worked only for 30 mins. I’m exhausted dealing with these people and spending money on them. Ever since they worked on my machine 6 been breakdown after breakdown. I want all the money I have spent on the repairs cos clearly they are doing something for us to keep going back to them . Unacceptable!!!
0 replies
17 months ago
Fully paid credit card not closed as per written instruction
I had an FNB account including a credit card. I got into financial difficulties that l to miss payments and having a payment arrangement in place. I continued to make the arranged payments until 2022 where I requested a settlement offer to pay of the credit card. I paid off the account as per settlement fee and immediately requested for the account to be closed off. Since I was no longer their client, I did not have privy to know if they indeed closed off the account until I made enquiries about a purchase and was told I had an account that I was not paying with FNB. I contacted FNB and had an agent go into my profile, request proof of payment and evidence of me requesting for the account to be closed in 2022 which I provided. I spoke to a Moses who said he could see that I indeed settled the account and asked for it to be closed and therefore not owing any interest charged to the account since 2022 which is just below R1k today. I was told there would be an escalation and write off of the amount due and a settlement letter will be sent to me showing that I do not owe them anything. All this happened in Nov 2024 and to date I'm still chasing FNB to close off the account and give me my settlement letter so I can fix my credit record. I'm beyond frustrated and tired of saying the same thing over email over and over again. Pathetic!! I can't even apply for new schools for my kids as they will run a credit check and see that I do not pay my accounts, this is making my life difficult. A simple task such as closing and account and providing clearance surely cannot take over 2 years?? Come on FNB, even you can do better!!
1 reply
24 months ago
Adidas Woodmead pathetic customer service!!!
I bought my son shoes in Dec at Adidas Woodmead. I generally get a pair or 2 every year from there. Unfortunately, with this pair things started to fall apart as early as Feb. The front of the shoe was starting to peel and eventually the front stitching came off. I only managed to take the shoes to the store on 22 May where Rachel was there to assist. I was told the technical team will assess and revert back in 7 days or so. After what seemed like the whole team was there asking me lots of questions and why I was bringing the shoe so late, alluding as well that I had bought a small size hence the damage. I had bought another pair in Apr same size and no issues thus far I told them. 7 days came and went, I called and asked about the outcome where Rachel said the lady assessing the shoe says it's worn and tear, so they won't be replacing the shoes even after the store manager was tasked with making that call. I asked Rachel to send me a detailed report of their findings via email and will make my way to collect the damaged shoes. To date, after multiple calls at my expense and following up I haven't received the report of the assessment and still don't have the shoes. Rachel told me to only come get the shoes after the email was received. A month later still nothing, I called yesterday again to follow up. I received the same story and promises that she and the tech manager will call me still nothing. My son is 5 and they grow up so fast, with the shoe lying in that store and not being worn is a waste to me as he will outgrow the shoe. Can your people take us serious as this is not a way to treat your customer. Totally disgusted!!
0 replies
41 months ago
Pathetic poor service
I bought a customized laptop bag as a gift for my brother’s 50th birthday in August 2022. When the bag was delivered it was damaged (scuff marks caused by the bag straps) . I wrote to the to let them know about the damage as soon as I got it. I did not get any feedback from them for weeks until I decided to call and find out what was happening with my complaint. Only to be told that I need to use another number for complaints in order to be assisted. I then sent a whatsapp msg ti the number, a lady called me to find out what had happened and then arranged for pick up of the bag to be brought in and be polished again to reduce the appearance of the scuff marks. Weeks went by while the bag was with them and the lady kept in contact with me during this time as I also kept checking up on her. The bag was finally returned in October. Shortly after that I was traveling for 2 weeks and out of the country came bag and decided to check the bag only to find out that the scuff marks were still there and the bags was also missing the straps.I wrote back to the lady via WhatsApp to let her know about the missing straps and the still visible scuff marks in November. sent the pics as well. To date I have not received any feedback from them. I had bought this as a gift in August and 5 months later Im still holding on to it because is damaged and you can’t gift people with such. Having spent my hard earned money and being patient with you this is truly utter pathetic customer service from you. I would like to have my money refunded and you get your damaged bag and see what to do with is as it feels like im the only party willing to be patient and understanding in this situation!!!! You came highly recommended but I regret doing business with you. I want my money back! My order number is: 8717
2 replies
61 months ago
Online shopping mess!!
I bought clothes online my money has been deducted yet no order number nor email payment confirmation. Ive contacted mr price was told to email proof of payment and the transaction amount and date. I did all that, 2 weeks in still haven’t heard from them.
0 replies
63 months ago
Bad customer service
I ordered some groceries on the app which were never delivered over 3 weeks ago . I reported this on their chat platform and was informed that a refund would be processed. I have been following up with them ever since and each time I chat with the is a painful experience as I have to relay what happened to my order over and over again. Can I just be refunded what is due to me. The driver went back with my order claiming that I was not responding on the complex gate. My order no is 795388
0 replies
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5 Star
1 (7.6923076923076925%)
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11 (84.61538461538461%)