Active since Sep 2016
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7 reviews38 months ago
Candle making and diffuser course thats lacking..
A few weeks ago i wemt for their Cabdle and diffuser making candle course and these were a few of my concerns .. Although we were told to dress up in old clothes and bring aprons i didnt find a need for this as, During the candle making part, there was never a demonstration of the candle wax melting but were tpkd what wax we were using.. I think it was a blend of soy wax and coconut oil.. im not sure because there was no demonstration.. even with the paraffin wax.. The point of sitting in for such courses is to get hands on teaching not theoretical one.. i think next time students should be involved in tne process... Another one was the polarity from information on tne fragrance oil and diffuser base when one compares information on their website and whats taught on the website.. the discrepencies takes away from the credibility of the process.. the demonstrator denoted that shes meant to use the website as a term of reference but failed to do that... We understand that one of the purpose of the course is to also market the SA Candle supply company however to position it as the only viable supplier of colouring wax thats wax soluble when there are other alternatives is somewhat problematic... Even with the room mist the measurements for the base and fragrance oil do not correlate to whats saud on the website to info during the course... And the selling of personal products, sisters and the brother in laws is something that needs to be toned down.. When coming up with the teaching aids i believe it should be done in a way that it gives one confidence and also demonstrate to students on alternatives, we dont have electrical wax melter, show us how its done with a boiler dont tell us in case people have never used one.. we shouldnt be left to use google as a resource to fill jn gaps and answer questions... im honestly not impressed considering we had to travel with unset candles that do not necessarily look perfect ..
0 replies
60 months ago
Very poor and terrible customer services
I contacted fun with soap for their training and made a mistake of quoting myself an additional R2 I was not corrected but sent a link for paying R1262.. After I made payment of payfast no one bothered to acknowledge my payment even after I sent proof of payment although I had been allocated a trainer, the payment details I had to pay the company.. I was not sent the address I had to email the trainer.. The training is meant to take 4 hours I arrived at around 9:15am, and I was told that my trainer was still setting up and was called in 10 minutes later if not more... The first point of contact was the lady who was very unfriendly and didn't bother greeting me but told me to take a seat and wait. Although I managed to get over my fear of using sodium hydroxide, and learned using emulsifying wax, the trainer expected me to wash the pots and dishes used during training.. The lesson on making a serum was very poor as I was left with something watery nothing resembling a serum.. In her own words was did I expect the my teacher to wash my dishes in essence it's not her job but mine because she used them to train me, she claimed it's dishes I used instead of dishes used during training.. After the training one is supposed to leave with products created during training, however at the end of the course the soap was still not properly set, and couldn't be removed from the mould.. I was told I would have to come back and fetch it meaning I needed to pay around R500 for bolt to fetch a loaf of soap because provisions are not made to ensure things like soap can be sent to one later if during training they are not set.. This meant by the the next day the soap would've Hardened and need a soap cutter which I do not own and have no intention of buying I wax told no one will agree to cut it, I would have to use a knife even when I expressed my dislike for using mould come from not being able to be precise with size and measurement.. The trainer point blankly told me it's not her fault the soap couldn't be removed from the mould I guess it's my fault.. The trainer Maxine refuses to send me pictures of me during training taken because I left without washing the dishes although she kept on taking pictures throughout training I'm guessing for her portfolio.. And she agreed to send the pictures I guess that's the teacher punishing me for not washing the props used during training because in her own words they are my dishes.. I have been asking for pictures since yesterday she ignored my texts until I requested that the soap is cut for me her her response was no one will do it.. I was not given an option of having the soap sent to me via courier I didn't mind paying for.. I honestly felt very uncomfortable leaving the premises by the attitude of the two white ladies at reception they were not welcoming and friendly..
0 replies
65 months ago
Stale and old food, coupled with bad service and rude behaviour
Today I walked into Wimpy and ordered some calamari, chips and a salad and was sold stale and old calamari which was chewy and rubbery, I could literally pull tough bits of the calamari with my hands and set aside, initially I thought it was just one piece but realised after eating for more pieces it was all the same.. I then asked the colored lady whom I thought was the manager to take back the calamari.. Minutes later a guy who was not wearing a mask from the kitchen or was it a manager came through to tell me that's how Calamari is.. And there's nothing they can do in essence he was compelling me to eat the stale and overcooked calamari, I explained to him that I eat seafood and I know what fresh seafood taste like and this was not it.. And he told me all their calamari was like that I told them I had no problem with walking away and paying for what I ate. I asked for a bill over 15 minutes later I was still sitting there until I asked the waiter how long do I need to wait to get my bill, I indicated that I am not paying for the stale calamari I didn't eat.. Still 10 minutes passed until I walked to the Tolland demanded my bill, the calamari was added I told them I'm not paying that.. Minutes later the manager appeared and I was told they were checking the video of how much of the calamari I had eaten, in essence to force me to try and pay for the rubbish food they concluded that they can't make me a new portion as they were all like that.. Eventually they agreed with me just paying for the sides and the juice.. I was highly disregarded and disrespected when they attempted to get me to eat the calamari by someone who's never eaten calamari with him telling me that's how it was.. I had to fight to get a bill even walking up to the till because the waiters who give terrible terrible service couldnt be bothered
0 replies
86 months ago
A heart breaking and disappointing service
If you are thinking of buying a secondhand phone let me share my nightmare with epic deals... The buying process was seamless and delivery was timeous until the phone could pick up the Mtn network while roaming on Telkom mobile which had been an alternative since on some parts of the home the Telkom mobile is quite problematic.. I asked them to fix the problem the process was a nightmare because I do so much work on my phone including running a business and doing my other work... I was not informed of pick up time and how long it would take for me to get my phone back when they decided to keep my phone a day longer I was not informed prior.. When they couldn't figure out the issue with the phone they sent me a link for a similar phone but a different colour which on the picture had scratches on the corner of the frame.. I didn't care much about the few scratches until the phone got here... The phone had more scratches looked like it had been dropped a lot... But I thought might as well since its a secondhand phone I needed to understand.. I use emails and WhatsApp for my business on days when there are calls the phone would go blank the moment I dialed or listened to WhatsApp notes.. I fiddled with the phone trying to figure out what could be the issue and switched on what I believed needed turning on until I texted them requesting support as I assumed this could possibly be caused by a function needing to be turned on.. Dave advised that he could book it in and they tell me what could be the issue.. Offered an alternative of me taking it to a repair centre, a friend of mine who uses a similar phone switched on the tap twice to switch the screen on which was off and the keeping the screen on when the phone connects to external sources.. I informed Dave asking him to give me a few days to see if it behaves as it seemed to have made a difference but would still give me issues on some calls as I would have to beg them to hang up because my screen is all blank.. Fast forward on Monday while busy with a client, my cousin walks in with a copy of a waybill they have come to pick up the phone this was after I requested be given a week to monitor it... Considering its still giving me issues I have them the phone and figure I will communicate with them after my session with a client.. At first I don't get hold of Dave as I didn't even have their contact details I go to the website but still no one explains why was the phone picked up after I requested days to monitor it.. A day later I get text the phone is recieved and they see nothing wrong with it but the think it's possibly a proximity sensor they will have it replaced.. A day later Dave contacts me to inform the repairs have been undertaken but is requesting to keep the phone for a day to continue monitoring it.. But fails to inform me that during the repair process they have messed up the screen now it will come back with a line across it which it didn't have initially.. And he tells me they are of the view I will not be happy with the phone post repairs... At this point I need my phone I can barely do calls and send texts with my old s**** phone I'm not doing any work I literally missed 4 days of business... Sitting here I'm very angry that I was not informed of this line which now my phone has on the screen which was never there.. Fast forward to today when my phone is meant to be delivered it gets sent to a wrong address luckily it's my uncles house, my cousin brings it this after 5:30pm after I called Dave asking when am I receiving the phone he sent me a link to follow it up with my s**** phone.. I called The Courier Guy was referred to our local depot the manager telling me they had other urgent deliveries about an hour away when I'm 10 minutes from the Depot.. Promises I will have my parcel before 5;30pm by 5:37 I get a missed call from the couriers guys telling me they have my delivery at 6:02pm finally I get my phone... To say I am disappointed is an understatement but also heart broken to have had my business loose money in the past 4 days only to have my phone back with another issue.. Do I want my money back and want to start over I have already used data to update the android settings and gotten more pictures after I lost a huge chunk of my holiday pictures and having had to reinstall apps again.. And having lost some of my contact details, being given my money back is not going to replace what I have lost by Epic deals inability to fully test their phones..
0 replies
92 months ago
Rubbish and terrible service at FNB Motseng oa Lijane branch
Yesterday I went to use make a deposit at fnb and was told that branch deposits are only done for deposits for more that R20000, and for foreign accounts.. Already I had been on the queue for 30 minutes with a queue of about 10 people before me with only two ATM's working for deposits and most people on the queue to make deposits with no one to help with staff members loitering around chatting.. When eventually a staff member came through it didn't help because it meant those whose bank notes were rejected by the ATM had to go inside get change and come back to stand at the front of the ATM.. I arrived at 9:30am and finished doing my deposit at 10:39 before then the staff lady who was assisting had decided to walk away leaving those who are unable to use the ATM by themselves.. I managed to go through surpassing those who were waiting for someone to help them because it was not my job to do so.. My question is one if a branch is going to come up with a no less R20000 cash deposit or neighbouring countries deposits, is it not in the interests of your customers to ensure the ATM deposit process is seamless and painless for those who are forced to use it when inside the branch the one teller on duty literally had nothing to do except to say she doesn't do deposits.. How is adopting such a policy in an environment whereby most people level of education is low and also the technology literacy is also low because people are generally intimidated and afraid to make mistakes with money that's probably their last.. When I asked to speak to a manager I was informed he is in a meeting.. Is this policy adopted in townships where our wellbeing and time is not respected because we are supposedly lower middle class when at FNB bank city you have more than 10 ATM's in the self serving branch yet we have to contend with 3 with only two working.. There was a pensioner, women with children on the queue and pregnant ladies, with a queue that typically took one person more than 5 minutes to do a single deposit or more than two minutes to withdraw money.... What is a point of bringing these branches to townships when the intention is to give us rubbish service, I would've easily taken a taxi and headed to Germiston and came back with the time I spent waiting on the queue for people to figure out how to make deposits with staff members standing around chatting and laughing and not helping.. This is not only a plea for me because the only reason I found myself on that queue is because my mobile banking app needed to be reinstalled because my phone was giving me issues.. I can choose not to use your facilities but what about those who do not have other options.. Can people who are passionate and who care about serving customers being appointed to positions of service, people need to be bothered by the fact that the queue is not moving and someone has been standing at the ATM for a while..
105 replies
112 months ago
Extremely poor service and lack of accountability
<p>I am a vegetarian/vegan which means that 85% of my groceries are sourced at the fruit and vege section and the store being a walk away means i go there 2 to 3 times a week as i buy my veggies friend... I have been silently suffering and enduring extremely poor service from the derilinct stuff assigned to serve customers there whereby they would neglect their working station and there would be no one weighing the produce... When they finally re emerge from the back where they spend much of their time theres no apology... At times i get theres someone working there when one is done picking up veggies in need of weighing theres no one...</p> <p> <br />Today was no different i get there the guy I would later discover his name is Tabson not sure about the spelling... When i reached the section he was there a few minutes later when i was done and needed him to weigh my produce he was gone to the back.... I waited for about ten minutes then went to the other area of the store came back he was still not there... After standing there for over 5 minutes one of the merchandiser ladies asked if she could help this after many other staff members walking past me... I asked her to get the guy who works there; after over 5 minutes he came back he was not chuffed; i expressed my frustration at how they neglect their working station and we have to wait... He told me i personally wanted him refusing service when he was busy at the back meaning im coming to take "my things" out on him.... I told him this is not the first time the other guys always do that... i am always finding myself waiting to have my produce weighed for over 10 minutes because they are never at their working station.. Theres a dreadlocked guy and a very short lady there have been extremely rare occassions when i would find themselves there. When i asked him for his name he plainly refused telling me he will never give it to me i must go ask for it at the office when i told him im going to write a report to head office... he told me to go agead he will never give me his name...</p> <p> <br />Did i mention the fact that the wednesday/thursday specials are something i have witnessed being beneficial to only your stuff members as the produce is never displayed on the day on the tables, but nicely packed in the containers by the scale with stuff members picking up the prime ones if you... One is lucky if we happen to go to the store on the evening of the specials beecause they are never there during the day... </p> <p> </p> <p>I few months ago we found ourselves on the queue and being told the entire store has run out of plastic bags when i spoke to the sales manager asking him how are we expected to carry our groceries he told me its not his fault but the admin stuff... When i asked him if as a sales manager is it not his responsibility to ensure all aspects pertaining to sales are taken care of because lack of plastic bags impacts or rather touches on sales... he insisted its not his fault...</p> <p> <br />One gets treated like difficult customers when we demand poor service... As it obvious people employed in your outlets do nit realise they have a responsibility to provide good customer service as a visit to your stores feels like attending pageantry where we watch people do anything else except provide good customer service...</p> <p> <br />I have seen this happen sooo many times whereby your stuff members speak down at customers, many never take the time to comain because they believe people can right bring their personal issues at work.... </p> <p><br />Your staff members need to be retrained in customers service i am yet to recieve brilliant service from that specific store</p>
0 replies
116 months ago
Poor food and rubbish food
<p>Last night we went out to buy dinner at Nandos in East London cbd placed an order at 8:49 by 9:11 the food was still not out, Nandos is the one place i can find vegetarian meals.. I ordered hot corn, regular spinach and peri peri wedges.. Over 30 minutes later after waiting for my food, I complained and was told the reason my food was delayed it was the corn which i saw being taken out of a microwave placed on the fire long enough to be basted with the sauce and removed with no char grilling that the corn was still half cold .. This was after i noticed my number was skipped and priority was being given to people who ordered meat.... When i got home the small container for the spinach was half full.. only a couple of wedges had the peri peri seasoning the rest had none.. im still baffled at how come i had to wait that long for a couple of sides...</p> <p> </p> <p>I have bought food from Nandos around SA being from joburg to find </p>
53 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
1 (14.285714285714286%)
2 Star
1 (14.285714285714286%)
1 Star
5 (71.42857142857143%)